Keyboard Shortcuts Missing / Variables Panel Error

This has been going on for at least a couple of weeks now.  I'm currently using CS4, Windoxs XP (SP3) and Firefox.  Every time I open the Illustrator program, the following message pops up:
"Error loading plugins.  Variables Panel.aip."
So I click OK and the workstation screen opens up.  Only problem now is that the keyboard shortcuts for Open, Close, Copy, Paste, etc. are missing and I can't even use the keyboard to zoom up and down on the layer section.
I have read several forums on how to fix the problem short of uninstalling and reinstalling the program.  I tried going to:
C:\Program Files\Adobe\Adobe Illustrator CS4\Plug-ins\Extensions
...and removed the "Variables Panel" plugin, then went to CA Technologies and removed, then restored the Win32/FakeAlertYS files.
Opened the program.  Not only did it not work, but it crashed in the process!
I then tried updating Firefox to 3.6.  That didn't work either.
I'm running out of things to try but I guess my only resolution is to contact the tech support and shell out the 42 dollars in order to get the program working again.

That's what I ended up doing, with some technical help...and now it's
working properly.

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