Keyboard & Trackpad don't work

The keyboard and trackpad do not work on my 13" Macbook. I've attached a usb keyboard and mouse to get functionality. So far I've repaired permissions, reset pram and smc all with no effect on the keyboard and trackpad. Any ideas?

Your absolutely correct! I took it to the apple store today and they fixed it in less than 5 hours. Thankfully, I still have a year left on applecare - it would have cost $186

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My screen freezes up more often and the keyboard shortcuts don't work. I have to manually shut it down. what can I do about it?

My screen freezes up more often and the keyboard shortcuts don't work. I have to manually shut it down. What can I do about it? It's a pain when I'm in teh middle of doing something or chatting in MSN Messenger.

The problem is no Frre Ram. (green slice), Use Disk utility to REpair Permissins & see if the Ble turms to green.
At the Apple Icon at top left>About this Mac.
Then click on More Info>Hardware and report this upto but not including the Serial#...
Hardware Overview:
Model Name: iMac
Model Identifier: iMac7,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 6 GB
Bus Speed: 800 MHz
Boot ROM Version: IM71.007A.B03
SMC Version (system): 1.21f4

Keyboard & trackpad doesn't work

hi, i've a problem with my ibook g4, keyboard & trackpad doesn't work. please help me.

Hi onetechs,
You need to give more information on the problem. Did they suddenly stop working or was it gradual? Does the computer still boot up? Was there physical trauma (eg. drop/spill/etc.)? How old is the computer?

Flex 2-15 Keyboard/Trackpad no longer working

Basically the keyboard/trackpad are no longer working for my lapop (Flex 2-15).
Here's the run down of what I know:
1) Function keys still work such as brightness up or down and turning off the screen.
2) In device manager there is the yellow traigle with an exclamation point for the trackpad, but the keyboard driver seems functioning properly.
3) On the mouse driver it says Code 10, timed out.
4) I've tried uninstalling the mouse driver and restarting to see if windows would install automatically, and the driver comes back, but with the same code 10.
5) Touch screen works fine.
6) Running Windows 8.1.
7) Tried restoring from factory settings and the issue is still here.
8) USB mouse and keyboard work perfectly fine.
9) Tried switching modes to see if keyboard/trackpad was disabled, but no luck there either.
Greatly appreciate some help here as this is beyond frustrating since I've only had this laptop for a little over a month and can no longer return it. Also Lenovo doesn't support anything besides hardware and wants $70-140 to troubleshoot this issue.
Thanks!
Solved!
Go to Solution.

They were trying to charge me for a "Software failure" which apparently isn't covered. I'm almost positive it's driver issues of some sort that they needed update seeing as the function keys work on the keyboard but the rest dont because the trackpad doesn't work.
But if they're going to try and charge me for a software issue I might as well get them to replace the keyboard under warrenty just to rule that out. Sucks it's only been a little over a month.
I purchased the laptop from Newegg.com since it was the cheapest I could find. They only do a 30-day refund/replacement unless you paid for extra insurance (which I never do since usually I can figure out most simple laptop issues).
I usually just turn off this laptop as it's not my main one, but one I'm going to lend to my brother. And one day the keyboard was working fine and then the next day I turned it on I had issues. Worked fine for the few weeks leading up to it. I've updated windows a few times, but none of the updates were keyboard related and factory restoring didn't work so I'm at a loss.

Help: Keyboard & mouse don't work in Welcome screen after Linux 6.3 instal

I installed Oracle Linux 6.3 on a Intel X64 quad core machine. Everything seemed to go well, but after the installation completed and I rebooted, the keyboard and mouse don't work anymore.
I don't have a clue how to proceed.

Is this a Laptop or Desktop PC system? Perhaps your system is not compatible. Can you access the Linux Grub boot menu at startup?

Keyboard shortcuts don't working.

I used to my keyboard shortcuts at my mac, iphone and ipad bur my mac book don't work any more with this shortcuts. All my settings are ok on my iphone and ipad but it don't syncronize.
Some onde can help me with this?

Your user account is not named Administrator, though, is it? You probably don't have the built-in Administrator account turned on (it's off by default). See Built-in Administrator Account - Enable or Disable - Windows 7 Help Forums and Elevated Command Prompt - Windows 7 Help Forums for directions on how to turn this account on and off.
Before you do that, though, you can try some other things. Go to your current user account, as directed in the previous post, and rename the two Adobe folders, reboot and restart ID. New folders should be created, and hopefully the permissions will be correct. If the shortcuts still are not there.
If that doesn't work, delete or rename the new Adobe folders created in the previous attempt, go to Users in Control Panel and create a new user account with and make it an administrator, then log on with that account and start InDesign. If the shortcuts work, copy the Adobe folders to your original user account.
Still not working? Make sure you are logged in on your regular account. On each of the two Adobe folders in your user profile right-click and choose Properties, then the Security tab. Verify that your user and System both have full control.
Still not working? Time to activate the Administrator Account.
Set a Restore Point before you do any of this stuff, just in case....

Some keyboard keys don't work; most are fine

Hi guys,
I have a really bizarre problem with my first generation 15" MBP. When I turned it on today, I realized that the down and left arrows don't work, yet the up and left arrows do. Unfortunately, I've also since realized that the tab button doesn't work, nor does the space bar! It's just a few sporadic - but very important - keys that don't work. The computer hasn't been through any trauma - no drops, no water damage, no poor working conditions...this just happened out of the blue. Does anyone have any idea as to what might have caused this, and if there's anything I can do myself to fix it? Oh, and I have Windows XP installed via bootcamp, and the same problem exists there - so it's definitely a hardware issue...right?
See this link for a photo I took of the keyboard, with the buttons that no longer work highlighted in red. http://img193.imageshack.us/i/keyboardwjp.jpg/

There are two basic possible problems though your description of which keys are non-functional leads me to think the first is rather unlikely. The first is that the keyboard cable may have worked itself partially loose. The cable can work itself loose without any trauma involved - we see one every couple of months where I work. The second possibility is physical disruption/damage to the individual keys, like water damage or something small working its way under the key to impede its ability to touch the contacts. I'd suggest going to an Apple store or repair center.

Windows 7 64-bit with Boot Camp 5: keyboard & mouse don't work

Running OS-X 10.8.5 on iMac 27 Late 2013. Everything goes smoothly installing Windows 7 64-bit with Boot Camp 5.0.4 until Windows does its final reboot (after a complete, apparently successful install), and begins the Windows setup sequence. The first setup screen asks for User name and PC name. My mouse and keyboard do not work at this point. Tried cold rebooting: Windows boots up, detects it needs to do first use setup, and gets to same failure point.
NOTE: I have never had a chance to install the Windows support drivers; but the mouse and keyboard worked through out the istallation.
I've tried two different W7 versions: 64-bit Pro and 64-bit Enterprise [Enterprise is not supported, but I have installed it on an iMac 27 2010, and a MacBook Air 2013.]. Both versions of W7 hang at the same point described above.
I've tried a Windows DVD install disk plus Windows support drivers on a flash drive; and I've tried a bootable flash drive with everything on it. Both fail at the same point.
I have tried both wireless and USB keyboards and mouse. Same failure.
I have even tried removing the flash drive with Windows support drivers before the final reboot. Same failure.
NOTE: when I reboot in OS-X and go to the Startup Disk, the windows option says "Untitled Windows" instead of Boot Camp; but I can select it, and it starts the Windows boot which ends up at the same Windows setup failure point.
Has anyone had the same problem?
Has anyone succeeded? If so, any special actions or ideas?

The issue may be related to the iMac 2013 only having USB 3.0 ports and that windows 7 does not come with drivers for it. Try the following (borrowed from answer on Mac Rumors Forums http://forums.macrumors.com/showthread.php?t=1659481):
<quote>
If you run into issues with keyboard and mouse not working (due to USB 3.0 and Win 7 incompatibility), you need to run your Win 7 partition (and Win 7 installation disk/partition) in legacy mode. (I found this information at:http://twocanoes.com/winclone/support#faq123 - see "Method using Terminal"). Here you will be setting the legacy on the installation volume of win 7, not bootcamp partition (yet). After running the diskutil list find the volume with installer of Win 7, and then run the command (substituting the disk1s2 below with the information you find through diskutil on your computer:
sudo /usr/sbin/bless --device /dev/disk1s2 --setBoot --nextonly --legacy
Enter administrative password when prompted. Next, select Restart from the Apple menu. Do not hold the Option key while restarting.
You should have mouse/keyboard working. Begin the Windows 7 installation. Upon first restart right after the installer completes, boot into Mac and set the legacy mode for the BootCamp partition (but this time without the --nextonly flag), so you can use keyboard/mouse to complete the installation and thereafter until the USB 3.0 drivers are installed).
</quote>

G5 wont boot past white screen,or if it does keyboard&mouse don't work

Before it had this mega crash it had been having trouble starting up - the fan was making jet engine noises and taking forever for it to get to my desktop. It then proceeded to crash a few times during the week when using Illustrator. Then last week it went kaput. The mouse would jump across the screen then freeze,so had to use power button to switch off.Unfortunately our I.T manager has no clue with macs, it just so happens she installed some RAM the weekend before, or could this be a coincidence?The RAM was removed to see if was corrupt but this made no difference to start up.
Anyway I've tried starting up from the original disk, leopard disk and holding down all the keys people have suggested on start up. it gets as far as the white screen then the no entry symbol appears. When I try without any disk it gets to my desktop, but the keyboard&mouse do not work.
If there are any suggestions I would be grateful for your help. Otherwise I guess it's sending it off to a repair place?

With the Install Disc in the drive "Try Disk Utility
1. Insert the Tiger Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then Safe Boot , (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it finishes.
If it still panics, disconnect the HD again & see if it boots offth Install Disc.
Does it boot into Open Firmware with CMDOption+of ?
http://docs.info.apple.com/article.html?artnum=42642
reset-nvram (press Enter)
set-defaults (press Enter)
reset-all (press Enter)

Since I updated to Yosemite, keyboard shortcuts don't work in Safari

I use Yosemite 10.0.2 and Safari shortcuts are unresponsive. What to do?

Howdy peze,
Welcome to Apple Support Communities.
It sounds like there’s an issue with keyboard shortcuts in one specific app, Safari, since upgrading to OS X Yosemite. Take a look at the article linked below which describes a similar issue and walks you through the process of identifying conflicting keyboard shortcuts.
OS X Yosemite: If a keyboard shortcut doesn’t work
Ciao,
-Jason

Certain keyboard keys don't work Acer Aspire V3-571G

Hello, A few months ago I began to have issues with my Acer Aspire V3-571G-9435 where certain keys would intermittently stop working. Most often it would be the "A" key, along with less frequently the "C" and "Z" keys, and somtimes other keys. Within a minute or so they would start working again. A couple weeks ago, however, several of the keys, including the "A" "C" "Z" "F" "," "." and some other keys stopped working altogether (all at once). Following some guides I found online, I took the laptop apart and was able to take the keyboard ribbon cable out of its connector and put it back in, thinking it may be a loose connection issue. However, this did not fix the issue. I went online and ordered a new keyboard from Amazon, thinking the keyboard itself might be broken. After installing the new keyboard however, and entirely NEW set of keys have stopped working, including "J" "Q" "T" "U" "P" "1" and a few other keys. (However most of the keys that weren't working previously are working again). Does anyone have any other suggestions about what I should do? I've been using an external USB keyboard, which works fine, except obviously portability is sacrificed. I'm unsure if this is a hardware or software issue, as a brand new keyboard still isn't working properly. Could there still be something wrong with the connection? Is there a possible software/diver issue? Thanks for any help.

jmckeen,
A new keyboard means a new ribbon cable so that leaves the only constant, the motherboard; pending the unit was not damaged in any way from like dropping it or spilling something on it. If you are in warranty I would see about creating a repair for it. Here is the link to set up repairs online, or you can chat online with a technician (available 24/7).

New Aluminum Keyboard Keys Don't Work

Hi All,
I just brought home my new Aluminum Keyboard that was released along with New iMac. As you see I'm on PowerMac G5.
I've installed Keyboard Update 1.1 and I've got my Fn key working. However, for the life of me I can't figure out how to get f4 key to get to work. There is a new symbol (deshboard) on it and when I was at the apple store I was shown that by pressing the f4 (deshboard) key it would start the deshboard. Mine doesn't. Same thing with f3 (expend) all windows key.
Your help is greatly appreciated.
Thank you,

i have no problem with thes f3 or f4 keys or the Fn key.Plugged it in hit software update and then installed Keyboard update 1.1, works fine
I do have a problem with the right hand Shift key though, sometimes it works and sometimes it doesnt work at all.
Anybody else have this problem or is it all function key issues only/

Mac Keyboard Functions Don't Work

I have just discovered that the Mac keyboard has a very useful feature: press and hold a key and all the options for that character show in a little pop-up window, i.e., accents, tilde's, etc. This works in all my other programs (Word, Excel, Pages, Mail, etc.), but not in Adobe's Illustrator or InDesign. I do a project every summer that has lots of foreign names and words, and I am constantly having to ferret out these unusual characters, so having them all available right on the keyboard would be a huge time saver for me, so I was devastated to learn that Adobe's programs don't support them (when I press and hold a keyboard key in InDesign, it just repeats the character over and over as long as I hold the key down, which is the way the keyboard worked several Apple systems ago). Is there a preference or something somewhere that I am missing?

While InDesign and Illustrator don't have access to the Apple feature to show special characters, you have an even better feature in InDesign and Illustrator—the Glyphs panel. It lets you view every character (glyph) in every font on your computer. You can insert a character by double clicking it. In InDesign, choose Type > Glyphs to open it up. Use the font menu at the bottom to switch fonts. Choose from the Show menu in the middle some collections of special characters for different purposes.

My left and right click on the trackpad don't work.

From reading a number of the posts here, it would seem that trackpads not working is an issue that Apple may need to look into. I have personally resorted to using a mouse and the trackpad as a touchpad. For all the finger gestures, my trackpad works fine, but it doesn't respond at all to the left or right click options. It clicks audibly, but neither responds. There were some posts about playing around with a PRAM (whatever that may be), but surely there must be a more definitive solution. Does anyone know if this is an issue that is being addressed by Apple or does anyone know of a permanent solution? I don't mind continue to use the external mouse, but it seems a shame that the trackpad malfunctions and there is no apparent solution; that's unlike an Apple product. Your input would be appreciated.

This fixed it :
"Solution:
With the laptop open, turn it on to it's side. Repeatedly click the trackpad with a firm, but not excessive amount of force. Put the laptop on the other side and repeat.
I can't explain why this works. Perhaps some amount of debris or dust has built up under there ? I went from not being able to click-drag without an excessive amount of pressure, back to a normal amount of pressure after doing this."

Keyboard shortcuts don't work in Firefox 9.0.1 on Mac OS 10.7.2

I've just bought a new MacBook Air with Mac OS Lion for the first time. No keyboard shortcuts work in Firefox 9.0.1 with a fresh install. Command-T or W or N or CXZ - none of them do anything. They all flash the appropriate menu bar (so the word File in the menu flashes when I press Cmd-T) but nothing happens.
If I open the menu first and then press the shortcut it works.

If anyone is interested in this on the Firefox team - I found I can make shortcuts work by pressing the Fn key at the same time (so Fn-Cmd-T for a new tab). I tried Beta and Aurora and the same thing occurs on both of those. It's a bit annoying but I guess I'll get used to it.

Keyboard & Trackpad don't work

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