Keyboard/Trackpad stop responding; OS still functional

Hi
I recently got a new retina Macbook pro 13" on Tuesday (arrived Thursday). Everything has been functional until late on Friday, where the keyboard and trackpad input stopped responding. The operating system in the background continue to work (I was watching a youtube video at the time which kept playing, and a file I was transferring via SFTP gave a notification when complete). While the system is in this unresponsive input state, plugging a usb mouse/keyboard does not work - they otherwise work fine. To resolve, I had to reboot the laptop through via the power button.
There is no messages in the console that suggests anything obvious in the Console, but maybe i'm just missing something.
Anyone else experienced this?
OS X 10.9, late 2013 rMBP 13".

Many people are experiening this problem rght now. It is not due to the new MacBook you bought but rather that the new operating system "Mavericks" has some glitches. They should be fixed soon so be looking for an update. Best of Luck!
David

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Mid 2013 macbook air keyboard/trackpad stop responding

I have a mid-2013 13" Macbook Air - 512GB SSD, 8GB RAM - 1.7Ghz i7
I spend a good deal of time working at my home, where I have two external monitors (one via USB, one via the thunderbolt port) and a bluetooth wireless mouse and keyboard. Things are great.
I also go on the road, and when I do, I simply unplug my monitors, close the lid, and go.
Lately, I've had some very odd behavior happen which acts a lot like what is described in the latest 13" Macbook Pro Retina EFI fix: http://www.macrumors.com/2013/11/07/apple-releases-fix-for-13-inch-retina-macboo k-pro-keyboardtrackpad-issues/
Here's what happens....when I'm traveling and away from my bluetooth keyboard/mouse, I will open up my MBA and the trackpad and internal keyboard are unresponsive. I can press the power button and get it to turn off...power it back on and am able to use the keyboard to control various boot options (diagnostics, single-user, safe-mode, recovery model, etc). Booting up full, however, the issue will still exist. Looking at the console log, when this is happening, there are a ton (about 4000 every minute) of the following :
11/1/13 7:45:26.000 PM kernel[0]: Error: AppleHSSPIController::doSPITransfer CRC from device was invalid
11/1/13 7:45:26.000 PM kernel[0]: Error: AppleHSSPIController::InterruptOccurred Failed to transfer interrupt data with Err (0xe00002eb)
Eventually, something happens and things start to work -- I will generally see the following in the console log when it starts working:
11/1/13 7:45:27.000 PM kernel[0]: Apple Internal Keyboard / Trackpad::start Start Succeeded
If I let the machine sit at the unlock screen, eventually a dialog comes up and says "unable to find external bluetooth keyboard/mouse..." It says it will continue to search and will pair with one eventually....it's the same message I would get from my mac mini if it couldn't find the bluetooth keyboard (and has no internal/hardwired keyboard).
When it is happening, I can use "cmd-r" to boot into recovery mode and recovery mode will complain about not having a mouse/trackpad - yet the keyboard seems to work to control what happens at boot time.
I called Apple and got sent to the apple store with a "it sounds like a faulty logic board or a connection that needs soldering". The Apple Store "genius" didn't quite think that was the case and has instead suggested I re-install the operating system. I'm non-plussed by both suggestions. This has happened both before and after Mavericks...
On one of my latest trips, I had a case where I took my laptop out on the plane to try to use it...only to have this issue occur. I landed, got to the hotel, tried again and everything worked fine. Went to dinner - leaving my laptop on the desk plugged in - only to come back to have the keyboard unresponsive.... I've now resorted to traveling with my bluetooth keyboard and mouse "just in case".
Any ideas/thoughts?

Mv2400
I will open up my MBA and the trackpad and internal keyboard are unresponsive.
Do four things to test for fault on this,
reset SMC ,
reset NVRAM,
uncheck "put hard disks to sleep"
and UNPAIR both your bluetooth mouse and keyboard from this Mac that you are using with it currently.
yes, the notion that your logic board is at fault is extremely unlikely, additionally (though far more likely) that your Mavericks OS is corrupt.
RESET SMC
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
RESET NVRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
Lastly, go into SYS PREFERENCES > ENERGY > uncheck "Put hard disks to sleep when possible" in both tabs.
Let your Mac go into sleep or close the lid for a few mins. and reopen and verify that your trackpad and mouse are fine. They should be after this,.........
If not contact Apple for full in shop diagnostic, theyll run a hardware test (unlikely causation) and reinstall the OS, then retest and LASTLY replace the logic board (very unlikely).

HELP! In middle of upgrade to windows 8 and keyboard/trackpad stopped working!

Hey all, new mac user here. Just bought a new macbook air 13" 2014 model. I succedded in installing windows 7 via bootcamp via a usb drive and was in the middle of installing a downloadable windows 8 upgrade (at a preferences page when they ask you to select your favorite color) when my macbook's keyboard/trackpad stopped functioning. I plugged in a usb mouse and that would not work either. I have absolutely no clue as to what to do next. If I had to install some driver or thing please tell me how to cancel the windows 8 install and return to windows 7. Thanks for all your help strangers

I was not able to find any drivers specifically for the web cam. I did find software to use the camera, but that was all I could find.
However, I do have a question about the Windows 8 upgrade process that was used.
Did you do an in-place upgrade or a clean install of Windows 8?
Go back to device manager. Is there anything here at all in an other category indicating it is having some type of an issue?
There are certain events that will need to happen.
Go to the start screen and search for uninstall a program. Select this option in the settings category.
This should take you to the Desktop app and show the familiar uninstall a program feature from Windows 7.
Select add/remove Windows Components on the left.
Is Framework 3.5 checked here? If not, enable this and install it.
Then, install the HP framework which is needed for some HP programs. This is a Windows 7 installation, but it should go through.
http://goo.gl/jDI7X
Once that is finished, reboot the system.
Let me know what happens.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

The bottom half of my trackpad stopped responding to touches.

The bottom half of my trackpad stopped responding to touch. The button still works fine, a USB mouse works fine, and the top half of the trackpad works fine. Any ideas of what the problem could be?

I have the same problem. My clicking works but I cannot drag.

My Macbook built-in keyboard has stopped responding, (even caps lock light does not come on). What can I do as cannot even login to computer?

My Macbook built-in keyboard has stopped responding, (even caps lock light does not come on). What can I do as cannot even login to computer?
There has been no spillage and it has not been dropped.

Do you have access to a USB wired Apple (or maybe even a PC) keyboard?
That may be used to help troubleshoot the internal keyboard and on startup
be able to access (or see if you can) the System, and attempt to see about
troubleshooting. See if it will start in SafeBoot, (shift key held down just after
startup tone, if it runs in safeboot, then login to see if you can read system
logs in Console) and another idea may be to attempt to start in Recovery &
then attempt to use OS X Utilities there to see if you can verify and then to
repair the hard disk drive, and do some checks on the hardware.
•Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support
Was the computer an Apple official refurbished unit bought direct from Apple?
Did you get an extended warranty from Apple - if it were directly bought there?
Usually these are online purchases from Apple Store; other companies offer
repaired or restored used computers and call them 'refurbished' or they may
have bought actual refurbished from Apple stock; these may be resold on ebay
or via amazon, and may or may not have a residual warranty of some kind.
In some cases the keyboard may fail due to some connection on the logic board
not fitting correctly, or some other loose wire; however if the battery may have
swollen, that could contribute to issues with both trackpad and keyboard.
A visit to an authorized Apple service provider is recommended, or contact the
seller you bought yours from to ask if they may offer suggestions or perhaps a
discount on diagnostic + repair if there is no warranty on the product.
Find an Apple Authorized Service Provider
Visit an Apple Retail Store
https://locate.apple.com/country - locate authorized sales, service, by country.
Without more information, you may have to look into your local consumer
protection laws to see if your area may allow you more than others when
it comes to problems with electronics. If in the EU or UK, it may be longer.
You could contact a nearby Apple Store with Genius bar for advice...
Good luck & happy computing!

[SOLVED]MacBook Air (3,2) keyboard and trackpad stop responding int...

Hey guys, I've now got arch running on my air perfectly I think, except for a random loss of trackpad and keyboard input. It happens even with a usb keyboard. I'm not sure if the whole laptop is freezing or only the inputs stop functioning, I believe it is the latter because things that blink or move onscreen like the cursor keep blinking. It happens both in X and out. I have no idea where to start for diagnosing.
My current kernel line is this:
options "ro root=LABEL=arch arch noapic irqpoll acpi=force noefi"
I'm using nouveau but it also happens using fbdev. I can't get nvidia to work, it just blacks out the screen when starting X.
Any hints are welcome
EDIT: It just happened again, this time just after I clicked on a tab in firefox. I hit refresh, so the spinning circle came up on the tab, and the windows partially reloaded, then the mouse pointer stopped responding. The loading circle then stayed spinning indefinitely with the page failing to load any further.
Further information:
I removed noapic, irqpoll, arch (is that even a valid kernel option?) and noefi from the kernel line for this boot so that all that was left was acpi=force and it still booted happily. I'm not sure if I need any of those, I can't remember why I added them, probably to fix this keyboard issue. I'm booting through rEFInd so maybe I shouldn't have that noefi entry anyway.
Last edited by MisterAnderson (2013-05-20 05:30:28)

Solved, I removed all boot options and I'm guessing one of them was causing it.

Keyboard and trackpad stop responding briefly

I have a late 2012 (current generation) MacBook Air with all software up to date.
Every so often (sometimes multiple times per day, sometimes not at all) my keyboard and trackpad will stop responding to input for 1-10 seconds.
This has been happening since the computer was new.
Every time I go to the Console after I regain control I see the following:
[date] [time] Dock[processID]: no information back from LS about running process
There does not seem to be any prerequisite to that line, sometimes it's the only output written in the last 30 seconds.
Does anyone have any idea what's going on here?

If this were happening to me I would suspect a third party software conflict.

Magic trackpad stops responding on wakeup after upgrade to Mavericks

I have a 27" iMac purchased in July 2011. I never had any issues with the trackpad before upgrading to Mavericks. I upgraded a few months ago and started having sporadic issues with the trackpad. When the iMac woke up, everything seemed fine at first. About once or twice a week, after it had been working for about a minute (just enough time to start web browsing), the trackpad would suddenly stop responding. It then progressed to being more consistent (every other day). The cursor was still visible and the keyboard still worked. The trackpad was still on but apparently not connected. I thought it was the batteries, but new batteries didn't help. I could get the trackpad to work again by using Spotlight to open the Bluetooth System Preferences. The trackpad worked immediately when Bluetooth preferences were opened (nothing needed to be changed; it would just start working). However, it would stop responding after about ten minutes. It was interesting because even if I left the Bluetooth System Preferences open, it would still stop responding after about ten minutes. I could use the keyboard to make the preferences window active and it would immediately work again. It would then work again for a few minutes and then stop. I found that removing the trackpad and re-connecting it would cause the trackpad to start working again more consistently. It would only stop if the iMac went back to sleep for an extended period (overnight).
For anyone else with this problem, helpful keyboard shortcuts are cmd + spacebar to open Spotlight, type bluetooth, use the arrow keys to go to Bluetooth system preferences (hit enter), use the arrow keys to go down to the trackpad, press spacebar to unconnect, again to confirm, and then after the trackpad is automatically rediscovered, press spacebar again to pair it.
This went on for about a month, when I had what I suspect was an unrelated problem. The trackpad started acting as if it was being held down (left click was always being pressed). I took it into the Apple Store and they confirmed it was broken. I was a little disappointed since it had basically expired about a week after my AppleCare expired, but luckily the folks at Apple took care of me. (Thanks Apple!). At that point I had a brand new trackpad.
The issue had gone back to happening every other week or so. I thought it might be interference, but I've since physically moved apartments and all the objects around it. It's been a couple months now and it's back to happening every couple of days or so. Since the trackpad is brand new, I have to think this is a software issue. I've noticed the following consistently:
1) It only stops responding if I've put it to sleep (I usually do so with a hot corner, but I don't have any reason to believe that's related) and haven't used the computer for more than 12 hours.
2) It'll always work right when it wakes up. It'll stop fairly consistently 1 - 2 minutes after waking up.
3) Time Machine seems to be busy doing something when the trackpad stops (the little icon is spinning in a circle if I have a Finder window open). Uncertain if it's always doing something or if it's coincidence that I've noticed it more recently.
4) As mentioned above, opening the Bluetooth System Preferences will always get the trackpad to respond, but then it'll stop after a few minutes. Unpairing and reestablishing the pairing will fix the issue for awhile (at the very least until the next time the iMac sleeps).
5) I may be imagining this, but before upgrading to Mavericks, I think it used to show the message that the trackpad was connected when the iMac woke up. I no longer see that message unless I remove the connection and setup the pairing again.
I've seen lots of people with various issues with Bluetooth connectivity and Mavericks. I'm on 10.9.4. No one seems to have exactly this issue. If anyone has any suggestions, I'd appreciate them.
Thanks!

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

Apple remote and built-in trackpad stop responding

I have a Macbook Pro - late 2011 - and have upgraded to Mountain Lion the day it was released. I bought a brand new Apple remote and paired it with my MBP. Today, as usual, I used an HDMI cable to connect my MBP to a LED TV and started giving a lecture based on a Keynote presentation I created full of videos snippets and the like that I sometimes pause using the remote. All of a sudden the remote - which had been previously paired with my computer - stopped responding. I immediately switched to the arrow keys on the keyboard and finished the lecture. I also noticed that the built-in trackpad had stopped responding to multiple gestures.
Has anyone been experiencing these problems? And is there a solution? I have searched high and low, but to no avail.
TIA

Found a solution!!!
Reset the System Management Controller.
Now eveything is working as expected!

HP Tx2000 keyboard + touchpad stopped responding

My keyboard and touchpad stopped working after I got home from work. The keyboard was still working before I turned off for work. I have already tried the "pull out battery" method that I have found on google, but I have no luck.
There's only one method that work for me so far: disabling and then enabling it in the Device Manager every time I restart my computer. My keyboard would work again, however, doing the same thing does not help my touchpad. In fact, each time I put my laptop to sleep, my keyboard would stop functioning again. The device manager only works once, so I would have to restart my computer in order for me to type on the keyboard...
There's a few things that I want to mention:
- I believe that this is not a hardware problem, because I was able to access bios with the keyboard
- The tablet function no longer works. My monitor wasn't functioning few months ago, my friend fixed it and told me that a cable was loose. Since then my touchscreen stopped working and wouldn't go into tablet mode. (I don't really use it this function so that's ok)
I just want to get my keyboard working again. Any help would be greatly appreciated.

if it's downloaded on your system without corruption I would try running it in Safemode, just tap the "f8" key while booting up.
If you suspect the download had an issue then download it again or download on another system and copy to your using a USB key.
BTW what happened when you tried to run it?
I am an HP employee
Knowledge is power...Power to the people

My keyboard suddenly stopped responding? I can still click, but I can't scroll or type with any of the keys

Like it says, I was typing my homework and it just stopped working. Everything else is fine. I can still use the trackpad to move the cursor and click, but I can not scroll or zoom in. I'm mainly concerned about my keyboard though, anything I can do?

Hi,
Please [https://support.mozilla.org/en-US/questions/911441 see this.] You may also want to check if this happens in [https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode.]

Keyboard, trackpad stops working after unfolding

I got a brand new Macbook Air the other week.
I noticed that sometimes, after folding the computer (with the OS running), then unfolding it - the keyboard and trackpad are not responding at the login screen. Actually if I press the keyboard it lights up properly but there is no access to the system. The only thing that works is the power button, so every time I have to power down the computer, then back on again.
Is this a know problem or should is my computer broken?

So I did a SMC reset a while ago when the problem occurred again. The computer rebooted...
I'm not sure if this changed anything, because I didn't have any problem again until a minute ago when the same thing occurred again. Of course, I haven't done a Pram reset but I just get the feeling that... something is broken. :-P
What I'm wondering is:
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I did have a problem with my iMac that I bought 1 1/2 year ago. Suddenly the disc drive just plain stopped working (1-3 months after purchase), no suggestions worked at all and there is a thread around here with tons of people with the same problem (believe me, the disc drive in iMacs at least are of very low quality). They suggested to have the computer replaced (as did the woman at the Apple Store) - sure that would be possible if I could put up with not having access to my workstation for a couple of weeks while it's on repair/replace trip. But unfortunately I can't just sit around doing nothing for 2-3 weeks, I need that computer for my job.
I was deeply dissatisfied with Apple's non-handling of the issue, and so were everyone else with the same problem. Eventually the 1 year warranty ended and so here I am with my iMac, disc drive broken.
Sooo, here I am again, with my second Apple computer in life, and am just worried what will happen next. Is this something else that I'll just have to put up with, or will Apple fix it for me, or will I have to pay additional money to have this thing fixed?

Mouse buttons and keyboard randomly stop responding on secondary display

Hey,
I'm facing this weird problem after a recent upgrade to Snow Leopard:
In about half of the cases I'm switching to application windows on a secondary/external display the mouse buttons and Macbook keyboard are unresponsive. I have to keep clicking/pressing for some time or have to switch between applications to get them working, until they'll fail again after some time.
I tested it with two different external displays with VGA and DVI adapter, different screen resolutions, I tested the mouse and mouse software, both keyboard and mouse work fine with the same applications moved to the primary laptop screen, trackpad works fine too.
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I'd be happy if anyone could help me with this issue.
Thanks

You do not provide the full model number but if it is an AMD processor you are seeing the start of video issues that plague that series. The freeze is caused by bad video memory which is a part of the video card in turn part of the motherboard. I have been getting a high percentage of people who do not respond back to posts so I am not going to write everything about your issue; it could be a book. I am happy to help further if you have any questions. There are some repair options but at the end of the day, you might want to consider a new laptop.

My number pad on my aluminum keyboard has stopped responding. How can I get the response back?

Once I press a number key on the pad, the rest of the keyboard also fails to respond, especially when I'm in Chrome on the internet. I'm wondering if it has to do with the browser, too, since once I force quit and go to Safari, the cursor works--but not the keypad, unfortunately.Now, even the numbers on the keyboard don't work. Any help out there?
Thanks.
Joanne

Found the answer in Apple Support: the Mouse key was turned on in Universal access. Once I turned it off, I got the use of the keyboard back.
Oops; nope, that didn't work as I expected, either. The keypad works in some spaces but not in all; for example, when I try to enter numbers to change information in my profile, numbers won't type. But they do in other spaces.
Message was edited by: Joanne Walen

Keyboard (USB) stopped responding ... and then it did. What's it mean?

I had 2 external HDs attached via firewire and USB connections and was copying something from one to the other. I've done this before with no issues.
When I went to use the keyboard to check the backup (command I - for get info) I got no response from the keyboard.
The backup completed successfully, but no response from the keyboard. I couldn't type commands, or write anything in a doc or in Google's search field.
I unplugged the 2 HDs. I unplugged my USB printer. The only thing I left connected was the keyboard and the USB receiver for the mouse.
I repaired permissions.
I put new batteries in the mouse (USB Logitech) just in case that was the problem.
Still no response.
I came to our MBP to type this question and let the iMac sit and think about it. I did nothing else to it while I panicked over here.
Mr H, with the magic touch, went to the iMac - opened a new text edit doc and started typing - no problem, opened Google - typed into search field - no problem. I couldn't get either of these to do anything.
I was afraid to shut down or restart since I wouldn't be able to log in (though I do have it currently set to login automatically, so I guess I would be logged in and I could shut down or restart)
Any ideas on what this is all about and what/if I need to do anything?
Repair permissions showed a lot of things out of place, but showed it repaired things successfully. I had recently updated firefox but did a repair after doing the update (manually) and had no problems.
Did my 2 HDs together cause a problem though it's never done so before?
Mrs H

Rudegar wrote:...
held down the button on the back the on/off button and closed and started it again and all was well again
try it
Thanks, Rudegar, for the suggestion.
But as I said above, "Mr H, with the magic touch, went to the iMac - opened a new text edit doc and started typing - no problem, opened Google - typed into search field - no problem..." which is to say the problem has solved itself by just regrouping itself after all peripherals were detatched and HDs no longer involved? We'll see if it reproduces itself next time I do this HD-HD copy.
I don't know why it's fixed, but since all is well, the permissions are repaired, and I've put it to sleep and awakened it, and it's still running fine (indeed I'm typing on the iMac now), I am loathe to do anything to solve a problem that seems to no longer exist.
If things go awry I will first try a restart or perhaps just shut down from the Apple menu. As I said I was worried about doing this fearing I'd have to log in and not be able to do it - but the auto login setting works to my advantage here.
Anyone else have any ideas on what went wrong???
Thanks again,
Mrs H

Keyboard/Trackpad stop responding; OS still functional

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