Keychain does not always pop up with info to fill in my personal info. How do I fix this?

I have an iMac 13.1 with Yosemite (10.10), 2.7 Ghz intel core i5, 1 TB of storage and 8 GB of memory. Keychain does not always pop up when I am filling out a form or credit card number. How do I fix this?

That indicates that you are using an add-on that is not compatible with Firefox 4. For details of how to troubleshoot this to find out what one is causing the problem see https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
The AVG Safe Search add-on has caused this for some, if you have that one try disabling it.

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Keychain does not always pop up with info to fill in my personal info. How do I fix this?

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