Keynote 6.2.2 will not open a keynote file created in 6.2.2
I was sent a keynote file by a work colleague and we both have Keynote 6.2.2 on our MacBook Pro's. My MacBook will not open the file sent by my colleague even though it was created in version 6.2.2 I get an error message saying I need to download the latest version from the App store. Even after trying for a later version the App store says I already have the latest version installed... any advice please?
Tried this and is did not work. Created the file in 6.5.2 yesterday. Keynote will not open it from 6.5.2. will not open from 5.1.1. Zipped it, sent to myself. Uncompress - will not open. Sent to different email address - will not open. Tried everything in this forum. Went to app store, would not let my purchase because current version is latest. Think I purchased some version for Iphone and Ipad in desperation - doesn't seem to have been downloaded but waws charged for it. Really really frustrated with the new Apple - where nothing works - If I can't get this file open - another 14 hours of work and then what - have to leave open forever? - never able to use except on my imac? Please help.
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IMovie will not open a .mov file created in FCPX
I am new to this group and to Mac so please excuse my ignorance. I edited files in FCPX and "Shared" them with the default settings and they came up in Quicktime with no problems.
I copy the files to an external drive for my client who has a 2 year old iMac running OSX Lion 10.7.5. She only has audio in Quicktime player and cannot open in iMovie to edit. She downloaded iMovie 9.0.9 and it still doesn't work.
How can this be??? I am so frustrated having spent this muck money on the best Macbook Pro I could find along with the latest and greatest Final Cut and it won't even go back 2 years with the latest Quictime??? Sorry for the venting and I know I am new....help please!~BTW my client says that the info breakdown on the clips says:
'component y'Cbcr 10-bit' -
i have a canon 70d and just purchased elements 12. It will not open a raw file for me. I have been advised to download the latest version of camera raw, i have done this and it still says my camera is not supported. I really need to open my raw files. Can anybody help me.
You'll need to update to at least ACR 8.2 for the 70D to be recognized. The normal way to update PSE12 to the latest CR is to use Help / Updates in the Editor which should update to ACR 8.5.
According to Adobe's website PSE12 shipped with ACR 8.1 and you say it says yours is reported as ACR 8.0.
Are you using PSE 11 and not 12? PSE 11's maximum ACR version is 8.0. -
My reader will not open a PDF file that I have downloaded from a government web site (an application form) - it states that the file is not good. I can open on the web site but not from my mac computer.
Maybe this: http://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html ?
Do you have a link to that document? -
After upgrade to 10.9.1 office for mac 2011 will not open most excel files.
After upgrade to 10.9.1 office for mac will not open most excel files. The files will open in open office. I have tried re-saving as excel file, no joy.
I have repaired permissions, no joy.
below are the results of EtreCheck scan.
Hardware Information:
MacBook Pro (13-inch, Early 2011)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 512 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 5 days 3:45:14
Disk Information:
Hitachi HTS545032B9A302 disk0 : (320.07 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 319.21 GB (64.84 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
OPTIARC DVD RW AD-5970H
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
org.virtualbox.kext.VBoxDrv (4.1.2)
org.virtualbox.kext.VBoxUSB (4.1.2)
com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5)
Startup Items:
VirtualBox: Path: /Library/StartupItems/VirtualBox
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.logmein.logmeinblanker.plist 3rd-Party support link
[System] com.logmein.logmeinserver.plist 3rd-Party support link
[System] com.logmein.raupdate.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
[System] com.sharpcast.xfsmond.plist 3rd-Party support link
[System] com.teamviewer.teamviewer_service.plist 3rd-Party support link
[System] com.zeobit.MacKeeper.AntiVirus.plist 3rd-Party support link
[System] org.macosforge.xquartz.privileged_startx.plist 3rd-Party support link
Launch Agents:
[System] com.logmein.LMILaunchAgentFixer.plist 3rd-Party support link
[System] com.logmein.logmeingui.plist 3rd-Party support link
[System] com.logmein.logmeinguiagent.plist 3rd-Party support link
[System] com.logmein.logmeinguiagentatlogin.plist 3rd-Party support link
[System] com.oracle.java.Java-Updater.plist 3rd-Party support link
[System] com.teamviewer.teamviewer.plist 3rd-Party support link
[System] com.teamviewer.teamviewer_desktop.plist 3rd-Party support link
[System] org.macosforge.xquartz.startx.plist 3rd-Party support link
User Launch Agents:
[not loaded] .dat0157.000 (hidden)/Users/fboyd3/Library/Application Support/Spotify/SpotifyWebHelper
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
[not loaded] com.microsoft.LaunchAgent.SyncServicesAgent.plist 3rd-Party support link
[not loaded] com.spotify.webhelper.plist 3rd-Party support link
[not loaded] com.zeobit.MacKeeper.Helper.plist 3rd-Party support link
[not loaded] org.virtualbox.vboxwebsrv.plist 3rd-Party support link
User Login Items:
iTunesHelper
GrowlHelperApp
Alarm Clock
Canon IJ Network Scanner Selector2
Microsoft Database Daemon
SugarSync Manager
Neat
LogMeIn
Dropbox
Spotify
Spotify
AdobeResourceSynchronizer
Internet Plug-ins:
LogMeInSafari64: Version: 1.0.730 3rd-Party support link
OVSHelper: Version: 1.0 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 3rd-Party support link
AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 3rd-Party support link
AdobePDFViewerNPAPI: Version: 11.0.03 - SDK 10.6 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
DivXBrowserPlugin: Version: 2.1 3rd-Party support link
LogMeIn: Version: 1.0.730 3rd-Party support link
Flash Player: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
iPhotoPhotocast: Version: 7.0 - SDK 10.8
LogMeInSafari32: Version: 1.0.730 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 11.0.03 - SDK 10.6 3rd-Party support link
SharePointBrowserPlugin: Version: 14.3.4 - SDK 10.6 3rd-Party support link
Silverlight: Version: 5.1.20125.0 - SDK 10.6 3rd-Party support link
EPPEX Plugin: Version: 3.0.0.0 3rd-Party support link
WidevineMediaTransformer: Version: (null) 3rd-Party support link
JavaAppletPlugin: Version: Java 7 Update 25 Outdated! Update
Safari Extensions:
DivX Plus Web Player HTML5 <video>: Version: 2.1.0.900
Open in Internet Explorer: Version: 1.0
ClickToPlugin: Version: 2.5.3
DivX HiQ: Version: 2.1.0.900
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
Move-Media-Player: Version: npmnqmp 071705000010 3rd-Party support link
WebEx64: Version: 1.0 - SDK 10.6 3rd-Party support link
3rd Party Preference Panes:
DivX 3rd-Party support link
Flash Player 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
Growl 3rd-Party support link
Java 3rd-Party support link
Old Applications:
Microsoft Language Register: Version: 14.3.4 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
/Users/[redacted]/Library/Application Support/WebEx Folder/1326
Cisco WebEx Event Center: Version: 1304.07.2811.0 - SDK 10.5 3rd-Party support link
convertpdf: Version: 1.2 - SDK 10.5 3rd-Party support link
asannotation2: Version: 1206.25.2804.0 - SDK 10.5 3rd-Party support link
Neat ADF Scanner 2008 10_5: Version: 1.0.0.15 - SDK 10.5 3rd-Party support link
/Library/Image Capture/Devices/Neat ADF Scanner 2008 10_5.app
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
/Users/[redacted]/Library/Application Support/WebEx Folder/1324
convertpdf: Version: 1.2 - SDK 10.5 3rd-Party support link
Cisco WebEx Meeting Center: Version: 1304.23.2811.0 - SDK 10.5 3rd-Party support link
asannotation2: Version: 1206.25.2804.0 - SDK 10.5 3rd-Party support link
atmsupload: Version: 1209.12.2806.0 - SDK 10.5 3rd-Party support link
Amazon MP3 Downloader: Version: INFO_PLIST_VERSION - SDK 10.4 3rd-Party support link
/Applications/Microsoft Office 2011
Microsoft PowerPoint: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Excel: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Outlook: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Word: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Document Connection: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Solver: Version: 1.0 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
/Applications/Microsoft Office 2011/Office
Microsoft Graph: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Database Utility: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Office Reminders: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Upload Center: Version: 14.3.4 - SDK 10.5 3rd-Party support link
My Day: Version: 14.3.4 - SDK 10.5 3rd-Party support link
SyncServicesAgent: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Open XML for Excel: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Alerts Daemon: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Database Daemon: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Chart Converter: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Clip Gallery: Version: 14.3.4 - SDK 10.5 3rd-Party support link
/Applications/iWork '09
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
/Library/Application Support/Microsoft/MERP2.0
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link
/Users/[redacted]/Downloads
Install Spotify 7: Version: 1.0 - SDK 10.5 3rd-Party support link
Install Spotify 3: Version: 1.0 - SDK 10.5 3rd-Party support link
Install Spotify: Version: 1.0 - SDK 10.5 3rd-Party support link
Install Spotify 2: Version: 1.0 - SDK 10.5 3rd-Party support link
Install Spotify 4: Version: 1.0 - SDK 10.5 3rd-Party support link
Install Spotify 5: Version: 1.0 - SDK 10.5 3rd-Party support link
Install Spotify 6: Version: 1.0 - SDK 10.5 3rd-Party support link
Time Machine:
Time Machine not configured!
Top Processes by CPU:
97% Microsoft Outlook
16% Google Chrome
5% WindowServer
3% Finder
2% EtreCheck
Top Processes by Memory:
180 MB Finder
164 MB soffice
156 MB mds_stores
147 MB Google Chrome
131 MB Numbers
Virtual Memory Information:
928 MB Free RAM
2.59 GB Active RAM
1.22 GB Inactive RAM
1.57 GB Wired RAM
31.52 GB Page-ins
1.33 GB Page-outsFollow these instructions to uninstall MacKeeper. They have been tested with the most recent version of MacKeeper (v 2.8). Earlier versions than the one released in 2012 require more extensive work to uninstall all its components.
The effects of having actually used MacKeeper to do anything are a completely different matter. The fastest way to take an exquisitely designed and painstakingly engineered Mac and make it run like a steaming pile of dung is to install and use such ill-conceived "cleaning" or "security" products. This is just one example of a broad category of time- and money-wasters capable of causing damage that can only be rectified by reinstalling OS X, restoring from a backup, or completely erasing your system and rebuilding it from the ground up. Never install such junk on a Mac.
If you used MacKeeper to encrypt any files or folders, use MacKeeper to un-encrypt them first.
Quit the MacKeeper app if it is running.
Open your Applications folder: Using the Finder's Go menu, select Applications.
Drag the MacKeeper icon from your Applications folder (not the Dock) to the Trash.
You will be asked to authenticate (twice):
You do not need to provide a reason for uninstalling it:
Just click the Uninstall MacKeeper button. You will be asked to authenticate again.
After it uninstalls you may empty the Trash and restart your Mac. All that will remain is an inert log file that does nothing but occupy space on your hard disk. -
I have an alias file that will not delete or drag and it will not open to original file. I have tried everything I know and they still wont delete. Can someone please help me?
Check out KB Article: http://support.apple.com/kb/ht1526 You can't empty the Trash or move a file to the Trash
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I have a 27 inch iMac with maverick os. my current version of iMovie (10.0.6) will not open older projects i created in iMovie 9.0.9. I can find the projects and they have a ".rcproject" file extension
Thank you GeeD. I'm still stymied.
I have moved the Event and Project Folders to the "top-layer of the drive" as the instructions state, right alongside the System Folder, Users Folder and Applications Folders.
When I open iMovie 10.0.8, the Events and Projects Folders are empty:
When I select File/Update Projects and Events, I get an alert box that says iMovie couldn't find any:
Not knowing exactly what is meant by the "top layer" in the instructions, I moved the Events and Project folders back inside the "Movies" folder where I found them (but then not where I would call the "top" layer, but rather "iMac/Users/Home/Movies/iMovieProjects". Then I tried to "Update Projects and Events" and received the same alert: "iMovie could not find any projects or events to update."
Then I tried to update iMovie 9.0 (iMovie '11 version 9.0 (1073)) to version 9.0.9 .
[As an aside, the nomenclature of iMovie drives me nuts. The latest version is 10.0.8, which us newer than iMovie '11.]
Back to the update of version 9.0 to 9.0.9.
Presumably because I have version 10.0.8 installed, I got this alert box:
So, I cannot update version 9.0
and I cannot "Update" the Events and Projects created in version 9.0. -
Photoshop CC with CS3 will not open Nikon NEF files for the D610.[was:CC]
Photoshop CC with CS3 will not open Nikon NEF files for the D610. Is there a fix for this? Fast Eddy
I assume you're running Photoshop CC (not sure what you mean by "with CS3" unless that's the version you upgraded to CC from)
Download Camera Raw 8.3RC
http://labs.adobe.com/technologies/cameraraw8-3-cc/?tabID=details#tabTop -
I have adobe reader 11.0 it will not open a pdf file
i have adobe reader 11.0 and it will not open a pdf file. what can i do to open file.
Can you please send process monitor logs:
To take process monitor log follow the below steps:
1) Download process monitor from http://technet.microsoft.com/en-in/sysinternals/bb896645.aspx
2) Launch process monitor.
3) Now try to open the PDF file at network share. It will not open with the network error so just cancel the error dialog.
4) Save process monitor logs as a .pml file.
5) Send it to me.
Try above workflows with Protected Mode checkbox checked.
Thanks,
Shakti K -
Firefox will not open any pdf files
FF will not open any pdf files with built in viewer or adobe. I have set applications in all different ways with no luck. PDF works with IE.
I have ff 33.1.1 and Win 7 and i have tried all suggestions concerning pdf. I even downloaded ff again, uninstalled oldff, and installed new. no luck. all i get is a pop up stating ...download is in progress, please wait.... but it never loads. started after last update. Is ther a way to delete the last update to firefox?
thanksHello,
In order to change the default reader for PDF files (to not open PDF files with Firefox's internal PDF reader), follow these steps:
#Click the menu button [[Image:New Fx Menu]] and click Options (Preferences for Linux and Mac).
#In the Options (Preferences for Linux and Mac) window, select the ''Applications'' panel.
#In the ''Search'' field, type ''PDF''. You should find ''Portable Document Format (PDF)''.
#On the right hand side you should find an ''Action'' column. Use that to select your favorite PDF reader. In order to view PDF files in Firefox, choose ''Preview in Firefox''.
Did this fix your problems? Please report back to us!
Thank you. -
Hi. My macbook pro will not open the video files taken on a panasonic hd-sd10. is there a mac version of hd writer software that comes with the panasonic camcorder?
Could do with some ideas.
ThanksAsk Panasonic whether or not they provide OSX versions of the software.
Google the issue -
I have a new camera - nikon D610
PS will not open the NEF files
PS tells me I have the latest version
ACR 8.3 will open the files but the system will not allow me to upgrade to ACR 8.3
What do I do?anyone?
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Pages and Numbers will not open my iCloud files until I restart my Imac.
Pages and Numbers will not open my iCloud files until I restart my Imac.
Welcome to the Apple Community Lloyd.
Please tell us the versions of everything you are using. -
Keynote 2.0.2 eWill Not Open a Keynote File
HELP!! i'm desperate! A keynote file i worked on last night will not open today. The file size is 74MB, with pix, graphics, etc. Does anyone know how to get through the back door so that i can, at the minimum, print out the slides? URGENT - prsentation is tomorrow!!
I've tried what you have suggested, and still couldn't get the file to open. Strange how not all the pictures in the power point not found in the Show Package Contents.
What i think happened was that i had the file open for two weeks, adding data, saving, so when i finally had a computer crash, the file didn't launch. Could be a jpg or tiff, but can't locate all of them.
Is there a way to get the text entered into KeyNote? What file holds the text? Once i have that, i can recontruct.
Thanks again! -
Why can't I get Adobe Reader 11 to work at all?? Won't open, repaired via Windows XP as suggested, does not help. Will not open files in Emails, or stored on the disk. HELP!!!!!
No, neither vers. 9 nor 11 will do anything by itself, no errors, no nothing, hourglass shows up for about 10-15 seconds, no message, no nothing. Very frustrating, to say the least. When you have 11 loaded it says Acrobat failed to load its core .DLL but this is several minutes later. Can’t find anything relating to that problem. Any help would be appreciated as I have some very important files that cannot be opened.
Curtis Jenkins
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