Keynote Crashing on MacBook Air
When I try to save, and sometimes when just working, my Keynote document freezes and I need to reboot the programme. Don't have Crome, so that is not the problem. Any suggestions?
keynote forum: https://discussions.apple.com/community/iwork/keynote
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Can anyone perhaps tell me what is suddenly causing repeated crashes on this Mabook? It just started today out of nowhere and it's doing it constantly at seemingly random intervals.
Process: Finder [438]
Path: /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Identifier: com.apple.finder
Version: 10.9 (10.9)
Build Info: Finder_FE-885000002000000~2
Code Type: X86-64 (Native)
Parent Process: launchd [160]
Responsible: Finder [438]
User ID: 501
Date/Time: 2013-11-13 10:39:30.069 -0600
OS Version: Mac OS X 10.9 (13A603)
Report Version: 11
Anonymous UUID: C1146F69-D9F1-DC0A-E375-4A9162632977
Sleep/Wake UUID: D0E6DB79-9FFB-4F42-9077-2219A7D1FB87
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x18:
-->
__TEXT 000000010da86000-000000010df4d000 [ 4892K] r-x/rwx SM=COW /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Application Specific Information:
objc_msgSend() selector name: release
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff93741097 objc_msgSend + 23
1 com.apple.imageKit 0x00007fff8fc7d9b5 -[IKGLTextInfo dealloc] + 82
2 com.apple.imageKit 0x00007fff8fbce53c -[IKLinkedListNode setValue:] + 42
3 com.apple.imageKit 0x00007fff8fc7c0d6 -[IKGLTextCache storeText:] + 599
4 com.apple.imageKit 0x00007fff8fc7f2a4 -[IKGLTextRenderer flush] + 1591
5 com.apple.imageKit 0x00007fff8fbd8e8a -[IKImageBrowserView(ImageBrowserDrawing) drawWithCurrentRendererInRect:] + 382
6 com.apple.imageKit 0x00007fff8fbd92e6 -[IKImageBrowserView(ImageBrowserDrawing) _drawRect:] + 808
7 com.apple.finder 0x000000010db2c89f 0x10da86000 + 682143
8 com.apple.AppKit 0x00007fff93af9399 -[NSView _drawRect:clip:] + 3748
9 com.apple.AppKit 0x00007fff93af7c0e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1799
10 com.apple.AppKit 0x00007fff93af7fea -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2787
11 com.apple.AppKit 0x00007fff93af7fea -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2787
12 com.apple.AppKit 0x00007fff93af7fea -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2787
13 com.apple.AppKit 0x00007fff93af5a50 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 841
14 com.apple.AppKit 0x00007fff93af6f0e -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 6151
15 com.apple.AppKit 0x00007fff93af6f0e -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 6151
16 com.apple.AppKit 0x00007fff93af6f0e -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 6151
17 com.apple.AppKit 0x00007fff93af5201 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 314
18 com.apple.AppKit 0x00007fff93af2209 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2828
19 com.apple.AppKit 0x00007fff93ad163a -[NSView displayIfNeeded] + 1680
20 com.apple.AppKit 0x00007fff93b3689e _handleWindowNeedsDisplayOrLayoutOrUpdateConstraints + 884
21 com.apple.AppKit 0x00007fff9410acd1 __83-[NSWindow _postWindowNeedsDisplayOrLayoutOrUpdateConstraintsUnlessPostingDisabled]_block_ invoke1331 + 46
22 com.apple.CoreFoundation 0x00007fff910f50a7 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
23 com.apple.CoreFoundation 0x00007fff910f5017 __CFRunLoopDoObservers + 391
24 com.apple.CoreFoundation 0x00007fff910e67b8 __CFRunLoopRun + 776
25 com.apple.CoreFoundation 0x00007fff910e6275 CFRunLoopRunSpecific + 309
26 com.apple.HIToolbox 0x00007fff8c203f0d RunCurrentEventLoopInMode + 226
27 com.apple.HIToolbox 0x00007fff8c203cb7 ReceiveNextEventCommon + 479
28 com.apple.HIToolbox 0x00007fff8c203abc _BlockUntilNextEventMatchingListInModeWithFilter + 65
29 com.apple.AppKit 0x00007fff9399a28e _DPSNextEvent + 1434
30 com.apple.AppKit 0x00007fff939998db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
31 com.apple.AppKit 0x00007fff9398d9cc -[NSApplication run] + 553
32 com.apple.AppKit 0x00007fff93978803 NSApplicationMain + 940
33 com.apple.finder 0x000000010da8c5cc 0x10da86000 + 26060
34 libdyld.dylib 0x00007fff898155fd start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff92f06662 kevent64 + 10
1 libdispatch.dylib 0x00007fff944f643d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff944f6152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff92f01a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92f00d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff910e7315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff910e6939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff910e6275 CFRunLoopRunSpecific + 309
5 com.apple.AppKit 0x00007fff93b3a1ce _NSEventThread + 144
6 libsystem_pthread.dylib 0x00007fff87db8899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff87db872a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff87dbcfc9 thread_start + 13
Thread 3:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff92f01a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92f00d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff910e7315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff910e6939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff910e6275 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff93129907 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x00007fff9312970b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x00007fff87db8899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff87db872a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff87dbcfc9 thread_start + 13
Thread 4:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff92f059aa __select + 10
1 com.apple.CoreFoundation 0x00007fff91132d43 __CFSocketManager + 867
2 libsystem_pthread.dylib 0x00007fff87db8899 _pthread_body + 138
3 libsystem_pthread.dylib 0x00007fff87db872a _pthread_start + 137
4 libsystem_pthread.dylib 0x00007fff87dbcfc9 thread_start + 13
Thread 5:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff92f01a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92f00d18 mach_msg + 64
2 com.apple.QuartzCore 0x00007fff8f9523b7 CA::Render::Server::server_thread(void*) + 195
3 com.apple.QuartzCore 0x00007fff8f9522ed thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff87db8899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00007fff87db872a _pthread_start + 137
6 libsystem_pthread.dylib 0x00007fff87dbcfc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff92f05716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff87dbac3b _pthread_cond_wait + 727
2 com.apple.desktopservices 0x00007fff8b38b475 TConditionVariable::Wait(TDSMutex&) + 31
3 com.apple.desktopservices 0x00007fff8b36c1e0 TBlockingQueue<TSuboperationRequest>::Dequeue(TSuboperationRequest*&, int) + 90
4 com.apple.desktopservices 0x00007fff8b36be08 TSuboperationTask::OperationTaskProcedure() + 212
5 com.apple.desktopservices 0x00007fff8b350b0b TNodeOperationTask::OperationTaskProc(void*) + 23
6 libsystem_pthread.dylib 0x00007fff87db8899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff87db872a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff87dbcfc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff92f05e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff87db9f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff87dbcfb9 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff92f05e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff87db9f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff87dbcfb9 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff92f05e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff87db9f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff87dbcfb9 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff92f05e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff87db9f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff87dbcfb9 start_wqthread + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff92f05a3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff93543e60 nanosleep + 200
2 com.apple.Foundation 0x00007fff93173212 +[NSThread sleepUntilDate:] + 176
3 com.apple.imageKit 0x00007fff8fc826d6 -[IKTaskManager taskLoop] + 1372
4 com.apple.Foundation 0x00007fff9312970b __NSThread__main__ + 1318
5 libsystem_pthread.dylib 0x00007fff87db8899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff87db872a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff87dbcfc9 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff92f05e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff87db9f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff87dbcfb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000008 rbx: 0x0000608000f524e0 rcx: 0x00000000022fb103 rdx: 0x00000000022fb102
rdi: 0x00006081332348c0 rsi: 0x00007fff943c4896 rbp: 0x00007fff52175940 rsp: 0x00007fff52175918
r8: 0x000000000000ffff r9: 0xffff9f7ff23838ff r10: 0x00007fff943c4896 r11: 0x0000000000000000
r12: 0x0000600002048e20 r13: 0x0000608002b56f20 r14: 0x00007fff77fcc5c0 r15: 0x00006080002978e0
rip: 0x00007fff93741097 rfl: 0x0000000000010246 cr2: 0x0000000000000018
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x10da86000 - 0x10df4cffd com.apple.finder (10.9 - 10.9) <0B3CE495-BEB9-323B-9C50-CEBDF5C465F4> /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
0x10e126000 - 0x10e126feb +cl_kernels (???) <483A7E00-0E0C-414B-8555-5441DC50A134> cl_kernels
0x10e220000 - 0x10e221fe4 +cl_kernels (???) <C37F7ED6-C878-4FD5-9773-8381E529F255> cl_kernels
0x10e329000 - 0x10e32cfff libspindump.dylib (161) <588EDDE0-B20A-3649-92B7-C2226EB237E8> /usr/lib/libspindump.dylib
0x10f9ce000 - 0x10f9cffff com.apple.AddressBook.LocalSourceBundle (8.0 - 1365) <260EDDAA-A812-3097-BE14-A63EA4BEDD31> /System/Library/Address Book Plug-Ins/LocalSource.sourcebundle/Contents/MacOS/LocalSource
0x10fa35000 - 0x10fa3cff7 com.apple.SyncedDefaults (1.3 - 91.30) <FC5A4423-3D91-3A34-853A-C49971EEAE4E> /System/Library/PrivateFrameworks/SyncedDefaults.framework/SyncedDefaults
0x10fb54000 - 0x10fb58ff7 com.apple.DirectoryServicesSource (8.0 - 1365) <2F2D5BAA-F006-3701-922C-37EF076DE3D1> /System/Library/Address Book Plug-Ins/DirectoryServices.sourcebundle/Contents/MacOS/DirectoryServices
0x1121ba000 - 0x1121bbff9 +cl_kernels (???) <77CFE689-A313-43F4-AE5D-CC398FB163B5> cl_kernels
0x112280000 - 0x112281ffa +cl_kernels (???) <EFB77DB9-C218-4ECB-BD96-DFDDDC784E5D> cl_kernels
0x11262c000 - 0x1128a7ff7 com.apple.RawCamera.bundle (4.09 - 711) <0040632D-09A9-32DE-98E8-BFA99F9F6526> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x113767000 - 0x11384dfef unorm8_bgra.dylib (2.3.58) <9FF943D1-4EF7-36CA-852D-B61C2E554713> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x113eda000 - 0x113fbaff7 unorm8_rgba.dylib (2.3.58) <DDD1AFEB-FD30-34D2-958A-823C3EFD649A> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_rgba.dylib
0x114700000 - 0x114713ff7 +com.evenflow.dropbox.dropboxbundle (3.4 - 1) <C6A2CE39-E2EB-8DD0-99AC-DA21058BFD81> /Library/DropboxHelperTools/*/DropboxBundle.bundle/Contents/MacOS/DropboxBundle
0x128314000 - 0x12831eff7 com.apple.qldisplay.Web2 (5.0 - 622.3) <DD001341-B9D1-3BB9-BD6E-4158568D1A88> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/PlugIns/Web2.qldisplay/Contents/MacOS/Web2
0x12f77e000 - 0x12f931ffb libCMaps.A.dylib (599.7) <740283A3-E352-3523-93EA-DB096F79C4C1> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCMaps .A.dylib
0x123400000000 - 0x1234004b2ff7 com.apple.driver.AppleIntelHD4000GraphicsGLDriver (8.18.26 - 8.1.8) <2910538C-8E52-3499-A414-90C85A380246> /System/Library/Extensions/AppleIntelHD4000GraphicsGLDriver.bundle/Contents/Mac OS/AppleIntelHD4000GraphicsGLDriver
0x7fff6771b000 - 0x7fff6774e817 dyld (239.3) <D1DFCF3F-0B0C-332A-BCC0-87A851B570FF> /usr/lib/dyld
0x7fff86ba3000 - 0x7fff86cf6ff7 com.apple.audio.toolbox.AudioToolbox (1.9 - 1.9) <A0B7B007-9BD8-30E2-B644-47856DA29FEE> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff86cf7000 - 0x7fff86e84ff7 GLEngine (9.0.83) <26CCE609-D645-3945-A678-517ED5B65785> /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLEngine.bundl e/GLEngine
0x7fff86e85000 - 0x7fff872d3fff com.apple.VideoToolbox (1.0 - 1273.29) <6E38291D-7A81-3033-AFB9-61ABD38B6371> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x7fff872d4000 - 0x7fff872ddfff com.apple.DisplayServicesFW (2.8 - 360.8.14) <816A9CED-1BC0-3C76-8103-1B9BE0F723BB> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x7fff872e8000 - 0x7fff87303ff7 libsystem_malloc.dylib (23.1.10) <FFE5C472-B23A-318A-85BF-77CDE61900D1> /usr/lib/system/libsystem_malloc.dylib
0x7fff87304000 - 0x7fff8735cff7 com.apple.Symbolication (1.4 - 129) <16D42516-7B5E-357C-898A-FAA9EE7642B3> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x7fff8735d000 - 0x7fff8735dfff com.apple.AOSMigrate (1.0 - 1) <ABA8F3F2-BC96-3F89-AAF4-1AA459A0BCBD> /System/Library/PrivateFrameworks/AOSMigrate.framework/Versions/A/AOSMigrate
0x7fff8735e000 - 0x7fff8735fff7 com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff87360000 - 0x7fff8742bfff libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff8742c000 - 0x7fff87487ffb com.apple.AE (665.5 - 665.5) <BBA230F9-144C-3CAB-A77A-0621719244CD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x7fff87488000 - 0x7fff8748afff libRadiance.dylib (1038) <55F99274-5074-3C73-BAC5-AF234E71CF38> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x7fff8748b000 - 0x7fff87493ffc libGFXShared.dylib (9.0.83) <11A621C3-37A0-39CE-A69B-8739021BD79D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff87494000 - 0x7fff874dbff7 libcups.2.dylib (372) <348EED62-6C20-35D6-8EFB-E80943965100> /usr/lib/libcups.2.dylib
0x7fff874eb000 - 0x7fff874effff libsystem_stats.dylib (93.1.26) <B9E26A9E-FBBC-3938-B8B7-6CF7CA8C99AD> /usr/lib/system/libsystem_stats.dylib
0x7fff874f0000 - 0x7fff87550fff com.apple.ISSupport (1.9.9 - 57) <E1E343D7-222C-3458-9D1F-FC600B7F1C50> /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
0x7fff87554000 - 0x7fff876c2ff7 libBLAS.dylib (1094.5) <DE93A590-5FA5-32A2-A16C-5D7D7361769F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x7fff876c3000 - 0x7fff876eaff7 com.apple.shortcut (2.6 - 2.6) <A62BC973-6782-3893-B014-EC6503AB7EAD> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x7fff876eb000 - 0x7fff8780dff1 com.apple.avfoundation (2.0 - 651.12) <03E595B7-A559-3D4D-90E9-BCA603E3A39E> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff8780e000 - 0x7fff8785cfff com.apple.opencl (2.3.57 - 2.3.57) <FC03A80D-543A-3448-83FF-D399C3A240D9> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff8785d000 - 0x7fff87876ff7 com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff87877000 - 0x7fff8787affa libCGXType.A.dylib (599.7) <2FC9C2BC-B5C5-3C27-93F9-51C6C4512E9D> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
0x7fff87881000 - 0x7fff87888fff com.apple.NetFS (6.0 - 4.0) <8E26C099-CE9D-3819-91A2-64EA929C6137> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff87889000 - 0x7fff87909fff com.apple.CoreSymbolication (3.0 - 141) <B018335C-698B-3F87-AF1C-6115C4FA8954> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff8790a000 - 0x7fff8793fffc com.apple.LDAPFramework (2.4.28 - 194.5) <7E31A674-C6AB-33BE-BD5E-F5E3C6E22894> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
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0x7fff92729000 - 0x7fff92796fff com.apple.SearchKit (1.4.0 - 1.4.0) <B9B8D510-A27E-36B0-Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test. -
Can i install keynote on iPad mini after i have purchased it on my macbook air?
I purchased and install keynote on my macbook air. can i install keynote on my ipad mini without paying again?
No.
The MBA uses the OS X operating system.
The iPad uses the IOS operating system.
Programs that run on OS X do not run on IOS.
Programs (apps) that run on IOS do not run on OS X. -
I hate macbook air. in keynote and pages -inversion colours. cannot change it.
in keynote and pages the project is viewed in inversion colours. cannot change it to show in origin. so, cannot create effective ppt or pages.
I use it on Macbook air. trial version. (i cannot buy it as i am a foreigner and work in China. no visa card and cannot open it as in china for foreigners they do not open).
i am really tired. already 3 days trying to create a normal ppt but its preview is shown in inversion colors. i tried to push every bottom and every option in the menu - no option to change preview on origin color style. as a result - no ppt and no pages. i start to hate macbook as i still keep dependent on my laptop with microsoft windows.
i took a trial version of iwork as i need to use excel, pages and ppt along for my work. realy hate macbook as it makes me limited.I downloaded an instalation file of a trial version. found it in google. it looks like very official and has references on appstore along. I did not update Iwork as it didn't require any updates.
PS. yes, cannot use pages and keynote on my macbook air.
PeterBreis0807 wrote:
You are using OSX 10.8.2, current version is OSX 10.8.3.
How did you install iWork?
Did you update iWork after you installed it? It is now at version 4.3 and it sounds like you have an older version, not updated for the Retina display.
Peter
PS You say you can't use this?
http://www.apple.com.cn/osx/apps/app-store.html -
Hello,
I am having trouble with my MacBook Air 13 inch June 2012 MacBook Air5, 2 4GB RAM details below in Etresoft report. I recently upgraded to Yosemite and am having system trouble. My computer crashes and I have to force quit to restart. When using webmail there is a black screen for a split second between pages. This did not happen before. I am worried that it is not running properly and perhaps I need to revert to the previous operating system. I only have a MacBook Air and no need to share images between a tablet or phone so I did not need the new photo sharing software of Yosemite. I wonder if I don't have enough RAM to run it? I did not run time machine before I made the upgrade as I did not realise the significance of an upgrade as not very Mac literate. Any advice on whether my system is in danger... most appreciated! I am writing a book and making a back up but this machine is my lifeline and my work is conducted through it. It ran perfectly before... the Yosemite upgrade has perhaps highlighted some problems and it has unnerved me!
Thanks ever so much for your advice!
Lillibet
EtreCheck version: 2.2 (132)
Report generated 5/2/15, 9:53 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Air (13-inch, Mid 2012) (Technical Specifications)
MacBook Air - model: MacBookAir5,2
1 1.8 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 694 - SN = D86218700K2DKRNAF
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10.3 (14D136) - Time since boot: 0:22:41
Disk Information: ℹ️
APPLE SSD SM256E disk0 : (251 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 249.77 GB (167.35 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 250.14 GB Online
USB Information: ℹ️
Apple, Inc. Keyboard Hub
Mitsumi Electric Apple Optical USB Mouse
Apple Inc. Apple Keyboard
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/WD +TURBO Installer.app
[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) [Click for support]
[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Click for support]
[not loaded] com.wdc.driver.USB-64HP (1.0.3) [Click for support]
[not loaded] com.wdc.driver.USBHP (1.0.14) [Click for support]
/System/Library/Extensions
[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) [Click for support]
[loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) [Click for support]
Problem System Launch Daemons: ℹ️
[failed] com.apple.mtrecorder.plist
Launch Agents: ℹ️
[running] com.mcafee.menulet.plist [Click for support]
[running] com.mcafee.reporter.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[running] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[failed] com.apple.spirecorder.plist
[running] com.mcafee.ssm.Eupdate.plist [Click for support]
[running] com.mcafee.ssm.ScanManager.plist [Click for support]
[running] com.mcafee.virusscan.fmpd.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
TouchP-150M Application (/Applications/Canon P-150M/TouchP-150M.app)
iPhoto Application (/Applications/iPhoto.app)
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
WDSecurityHelper Application (/Applications/WD Security.app/Contents/WDSecurityHelper.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
JavaAppletPlugin: Version: Java 8 Update 45 Check version
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
FUSE for OS X (OSXFUSE) [Click for support]
Java [Click for support]
MacFUSE [Click for support]
NTFS-3G [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 249.77 GB Disk used: 82.42 GB
Destinations:
My Passport Edge for Mac [Local]
Total size: 499.94 GB
Total number of backups: 27
Oldest backup: 2013-01-31 21:15:26 +0000
Last backup: 2015-05-02 11:33:09 +0000
Size of backup disk: Adequate
Backup size 499.94 GB > (Disk used 82.42 GB X 3)
Top Processes by CPU: ℹ️
6% WindowServer
3% fontd
2% VShieldScanManager
0% taskgated
0% notifyd
Top Processes by Memory: ℹ️
745 MB Google Chrome Helper(8)
439 MB kernel_task
246 MB VShieldScanner(3)
160 MB Google Chrome
127 MB Finder
Virtual Memory Information: ℹ️
130 MB Free RAM
3.87 GB Used RAM
0 B Swap Used
Diagnostics Information: ℹ️
May 2, 2015, 09:30:08 PM Self test - passed
May 2, 2015, 08:52:59 PM /Users/[redacted]/Library/Logs/DiagnosticReports/soffice_2015-05-02-205259_[red acted].crash
May 2, 2015, 09:28:53 AM /Library/Logs/DiagnosticReports/backupd_2015-05-02-092853_[redacted].cpu_resour ce.diag [Click for details]
May 1, 2015, 05:45:24 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EvernoteHelper_2015-05-01-1745 24_[redacted].crash
May 1, 2015, 05:38:54 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173854_[redacted].crash
May 1, 2015, 05:38:43 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173843_[redacted].crash
May 1, 2015, 05:38:32 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173832_[redacted].crash
May 1, 2015, 05:38:27 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173827_[redacted].crash
May 1, 2015, 05:38:10 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173810_[redacted].crash
May 1, 2015, 05:38:00 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173800_[redacted].crash
May 1, 2015, 05:37:49 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173749_[redacted].crash
May 1, 2015, 05:37:38 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173738_[redacted].crash
May 1, 2015, 05:37:27 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173727_[redacted].crash
May 1, 2015, 05:37:22 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173722_[redacted].crash
May 1, 2015, 05:37:06 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173706_[redacted].crash
May 1, 2015, 05:36:55 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173655_[redacted].crash
May 1, 2015, 05:36:44 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173644_[redacted].crash
May 1, 2015, 05:36:33 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173633_[redacted].crash
May 1, 2015, 05:36:22 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173622_[redacted].crash
May 1, 2015, 05:36:17 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173617_[redacted].crash
May 1, 2015, 05:36:01 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173601_[redacted].crash
May 1, 2015, 05:35:50 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173550_[redacted].crash
May 1, 2015, 05:35:39 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173539_[redacted].crash
May 1, 2015, 05:35:28 PM /Library/Logs/DiagnosticReports/mds_2015-05-01-173528_[redacted].crash
May 1, 2015, 05:20:29 PM /Users/[redacted]/Library/Logs/DiagnosticReports/soffice_2015-05-01-172029_[red acted].crash
May 1, 2015, 04:55:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/soffice_2015-05-01-165505_[red acted].crash
May 1, 2015, 02:53:58 PM /Library/Logs/DiagnosticReports/sharingd_2015-05-01-145358_[redacted].crash
Apr 20, 2015, 09:31:20 PM /Library/Logs/DiagnosticReports/Kernel_2015-04-20-213120_[redacted].panic [Click for details]When you have kernel panics, the pertinent information is in the panic report.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway. -
Mid-2011 MacBook Air Crashed When Unplugging Thunderbolt
I am using the Belkin Thunderbolt Express dock. I have found that if I am running my Macbook Air off of the battery and unplug the Belkin dock, my Air crashes. Has anyone else had any issues with their Macbook crashing when dicsonnecting a Thunderbolt peripheral?
I never installed it, it's popped up each time I've checked -- but today it wasn't offered in Software Update. Odd.
-
Mid 2011 Macbook Air constant crashing
Hello,
I am experiencing random kernel panics with my Mid 2011 Macbook Air.
I have taken the laptop in to an Apple store where it passed every single test and they could not find anything wrong with it.
However, there clearly is something wrong with it. There have been times where it hasn't kernel paniced for a couple of weeks, but then it starts back up again. I have pasted below the first panic of this evening, which was then followed by 7 more whilst restarting and after logging back in.
I am currently using the laptop in safe mode, I have not used it long enough to know if this stops the kernel panics or not, but it does seem more stable.
I am now unsure what I can now do from here. Apple cannot find anthing wrong with the laptop that I have only had for 18 months, but this is clearly not fit for purpose if it cannot run OSX without crashing, something is wrong.
Where can I go from here? I can't carry on using this laptop for work it's that bad.
Thank you for your time.
Wed Aug 7 20:03:52 2013
panic(cpu 3 caller 0xffffff80018b8655): Kernel trap at 0xffffff8001887eec, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000030, CR3: 0x000000012dc70062, CR4: 0x00000000000606e0
RAX: 0x0000000000000001, RBX: 0x0000000000000008, RCX: 0xffffff800eff9b58, RDX: 0x0000000000000421
RSP: 0xffffff8008e83d00, RBP: 0xffffff8008e83d20, RSI: 0x000000001954fc40, RDI: 0xffffff80048a6ca0
R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0x000000007d585000, R11: 0x00000000ffffffff
R12: 0xffffff80048a6ca0, R13: 0xffffff801260ca40, R14: 0xffffff8011c378e0, R15: 0x0000000000048000
RFL: 0x0000000000210202, RIP: 0xffffff8001887eec, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x0000000000000030, Error code: 0x0000000000000000, Fault CPU: 0x3
Backtrace (CPU 3), Frame : Return Address
0xffffff8008e839a0 : 0xffffff800181d626
0xffffff8008e83a10 : 0xffffff80018b8655
0xffffff8008e83be0 : 0xffffff80018ce17d
0xffffff8008e83c00 : 0xffffff8001887eec
0xffffff8008e83d20 : 0xffffff8001875c0f
0xffffff8008e83d90 : 0xffffff80018632da
0xffffff8008e83f20 : 0xffffff80018b8aa0
0xffffff8008e83fb0 : 0xffffff80018ce0a1
BSD process name corresponding to current thread: Google Chrome
Mac OS version:
12E55
Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
Kernel slide: 0x0000000001600000
Kernel text base: 0xffffff8001800000
System model name: MacBookAir4,2 (Mac-742912EFDBEE19B3)
System uptime in nanoseconds: 23991642110646
last loaded kext at 14593131193430: com.apple.iokit.SCSITaskUserClient 3.5.5 (addr 0xffffff7f834c3000, size 36864)
last unloaded kext at 15049147349172: com.apple.driver.AppleUSBCDC 4.1.23 (addr 0xffffff7f834bc000, size 12288)
loaded kexts:
org.virtualbox.kext.VBoxNetAdp 4.2.12
org.virtualbox.kext.VBoxNetFlt 4.2.12
org.virtualbox.kext.VBoxUSB 4.2.12
org.virtualbox.kext.VBoxDrv 4.2.12
com.apple.filesystems.smbfs 1.8.4
com.apple.filesystems.afpfs 10.0
com.apple.nke.asp_tcp 7.1.0
com.apple.driver.AppleBluetoothMultitouch 75.19
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.1.4f2
com.apple.driver.AGPM 100.12.87
com.apple.driver.ApplePlatformEnabler 2.0.6d1
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleIntelHD3000Graphics 8.1.2
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleIntelSNBGraphicsFB 8.1.2
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.driver.AppleUSBCardReader 3.1.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.driver.AppleAHCIPort 2.5.2
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.security.SecureRemotePassword 1.0
com.apple.driver.IOBluetoothHIDDriver 4.1.4f2
com.apple.driver.AppleMultitouchDriver 235.29
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.4f2
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IO80211Family 530.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.driver.AppleThunderboltNHI 1.7.8
com.apple.iokit.IOThunderboltFamily 2.4.0
com.apple.iokit.IOUSBFamily 5.6.0
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0Hello Kappy,
I do not have anything plugged in to the laptop.
Booting into safe mode does seem more stable, but I am unable to use safe mode for prolonged periods of time to test it.
I have completely uninstall VirtualBox from my my machine since my previous post, and I am still getting kernel panics. Here is the most recent.
Interval Since Last Panic Report: 21214 sec
Panics Since Last Report: 9
Anonymous UUID: 35B92A7D-0252-11F8-7C64-E4B8C71598EC
Wed Aug 7 21:46:28 2013
panic(cpu 0 caller 0xffffff800cab8655): Kernel trap at 0xffffff800ca87eec, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000030, CR3: 0x000000000eaa2000, CR4: 0x00000000000606e0
RAX: 0x0000000000000001, RBX: 0x0000000000000008, RCX: 0xffffff80173d4f68, RDX: 0x0000000000000421
RSP: 0xffffff808beab800, RBP: 0xffffff808beab820, RSI: 0x000000001954fc40, RDI: 0xffffff800f88bca0
R8: 0x0000000000000001, R9: 0x0000000000000001, R10: 0xffffff800d0bdc60, R11: 0x0000000000001600
R12: 0xffffff800f88bca0, R13: 0xffffff808beab980, R14: 0xffffff801893b300, R15: 0x0000000000268000
RFL: 0x0000000000010202, RIP: 0xffffff800ca87eec, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000030, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff808beab4a0 : 0xffffff800ca1d626
0xffffff808beab510 : 0xffffff800cab8655
0xffffff808beab6e0 : 0xffffff800cace17d
0xffffff808beab700 : 0xffffff800ca87eec
0xffffff808beab820 : 0xffffff800ca82296
0xffffff808beabb70 : 0xffffff800ca5e9a4
0xffffff808beabbd0 : 0xffffff800ce541bf
0xffffff808beabcc0 : 0xffffff800ce543c2
0xffffff808beabcf0 : 0xffffff7f8e1751dc
0xffffff808beabd60 : 0xffffff7f8e167408
0xffffff808beabd70 : 0xffffff7f8e14bef4
0xffffff808beabdb0 : 0xffffff7f8e14a765
0xffffff808beabde0 : 0xffffff7f8e14d99c
0xffffff808beabe00 : 0xffffff7f8d4622a4
0xffffff808beabe20 : 0xffffff7f8d462237
0xffffff808beabe50 : 0xffffff7f8e161cd1
0xffffff808beabe80 : 0xffffff7f8e14ae28
0xffffff808beabed0 : 0xffffff7f8e1492e9
0xffffff808beabef0 : 0xffffff800ce48588
0xffffff808beabf30 : 0xffffff800ce4708a
0xffffff808beabf80 : 0xffffff800ce471b9
0xffffff808beabfb0 : 0xffffff800cab3137
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelHD3000Graphics(8.1.2)[2AAECC61-71E4-3226-ACD7-BDA8FE D0185C]@0xffffff7f8e146000->0xffffff7f8e1a7fff
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f8d046000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7f8d565000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7f8d522000
com.apple.iokit.IOSurface(86.0.4)[C1007599-42D0-32FF-9F2F-C63F4E6C1DEB]@0xfffff f7f8d45e000->0xffffff7f8d46ffff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12E55
Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
Kernel slide: 0x000000000c800000
Kernel text base: 0xffffff800ca00000
System model name: MacBookAir4,2 (Mac-742912EFDBEE19B3)
System uptime in nanoseconds: 1925370520359
last loaded kext at 10263390705: com.apple.driver.AppleBluetoothMultitouch 75.19 (addr 0xffffff7f8e2db000, size 77824)
last unloaded kext at 194797783308: org.virtualbox.kext.VBoxDrv 4.2.12 (addr 0xffffff7f8e525000, size 270336)
loaded kexts:
com.apple.driver.AppleBluetoothMultitouch 75.19
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.ApplePlatformEnabler 2.0.6d1
com.apple.driver.AGPM 100.12.87
com.apple.iokit.IOBluetoothSerialManager 4.1.4f2
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.driver.AppleIntelHD3000Graphics 8.1.2
com.apple.driver.AppleIntelSNBGraphicsFB 8.1.2
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.driver.AppleUSBCardReader 3.1.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.driver.AppleAHCIPort 2.5.2
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.IOBluetoothHIDDriver 4.1.4f2
com.apple.driver.AppleMultitouchDriver 235.29
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.4f2
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IO80211Family 530.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.driver.AppleThunderboltNHI 1.7.8
com.apple.iokit.IOThunderboltFamily 2.4.0
com.apple.iokit.IOUSBFamily 5.6.0
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookAir4,2, BootROM MBA41.0077.B0F, 2 processors, Intel Core i5, 1.7 GHz, 4 GB, SMC 1.73f66
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD TS128C, 121.33 GB
USB Device: FaceTime Camera (Built-in), apple_vendor_id, 0x850a, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x024d, 0xfa120000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0xfa113000 / 7
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8404, 0xfd110000 / 3 -
I have a Macbook Air with Mountain Lion..I upgraded to the latest version called mavericks ox now it crashes a lot...when I use the shift and Caps keys especially. I now have version 10.9. how can I get mountain lion back and get rid of this update?
all of my software was current before i upgraded to maverick....i don't know why this is going on...any help?
-
Hi Folks
I have been having some major issues with my Macbook Air (mid 2011, Yosemite 10.10.1, 1.6GHZ core i5, 2 GB 1333 MHz DDR3)
It randomly crashes during use. Programs stop working and then the spinning beachball pops up for a few seconds before everything crashes and I have to power off/on
I did a number of system resets and reinstallation's and for a while now I have had it running generally ok except a few crashes here and there when I am using it a lot. Just had a few issues tonight and had 3 crashes in quick succession and also the ? folder pop up once.
For the first time though the system reported an error code and I have pasted it below. Has anyone seen this before or can anyone decipher what it means? I am no expert so it means very little to me. Any help would be much appreciated
Many thanks
Anonymous UUID: 8A45F87A-6A15-FD39-8F47-50AEF1598C07
Sat Jan 31 02:47:51 2015
*** Panic Report ***
panic(cpu 2 caller 0xffffff80047c4594): "launchd died\nState at Last Exception:\n\n"@/SourceCache/xnu/xnu-2782.1.97/bsd/kern/kern_exit.c:361
Backtrace (CPU 2), Frame : Return Address
0xffffff8065b2be50 : 0xffffff800433a811
0xffffff8065b2bed0 : 0xffffff80047c4594
0xffffff8065b2bf40 : 0xffffff80047c425c
0xffffff8065b2bf50 : 0xffffff800484dcb2
0xffffff8065b2bfb0 : 0xffffff800443ac46
BSD process name corresponding to current thread: launchd
Mac OS version:
14B25
Kernel version:
Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
Kernel slide: 0x0000000004000000
Kernel text base: 0xffffff8004200000
__HIB text base: 0xffffff8004100000
System model name: MacBookAir4,1 (Mac-C08A6BB70A942AC2)
System uptime in nanoseconds: 102440621342
last loaded kext at 10013304928: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7f8610c000, size 32768)
last unloaded kext at 98204576961: com.apple.driver.AppleUSBUHCI 656.4.1 (addr 0xffffff7f85123000, size 65536)
loaded kexts:
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.ApplePlatformEnabler 2.1.0d1
com.apple.driver.AGPM 100.14.37
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.3.1f2
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 267.0
com.apple.driver.AppleHDA 267.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.1f2
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleBacklight 170.4.12
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleMCCSControl 1.2.10
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleIntelHD3000Graphics 10.0.0
com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.5
com.apple.driver.AppleUSBHub 705.4.1
com.apple.driver.AirPort.Brcm4331 800.20.24
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleAHCIPort 3.0.7
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.AppleGraphicsDeviceControl 3.7.21
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 267.0
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOAudioFamily 200.6
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.1f2
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.driver.IOPlatformPluginFamily 5.8.0d49
com.apple.driver.AppleHDAController 267.0
com.apple.iokit.IOHDAFamily 267.0
com.apple.iokit.IOSurface 97
com.apple.iokit.IOBluetoothFamily 4.3.1f2
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
com.apple.driver.AppleUSBMultitouch 245.2
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.1
com.apple.iokit.IO80211Family 700.52
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.7.0
com.apple.iokit.IOUSBFamily 705.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 389.1
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1
Model: MacBookAir4,1, BootROM MBA41.0077.B11, 2 processors, Intel Core i5, 1.6 GHz, 2 GB, SMC 1.74f4
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 288 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313132533654465238432D48392020
Memory Module: BANK 1/DIMM0, 1 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313132533654465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.24)
Bluetooth: Version 4.3.1f2 15015, 3 services, 27 devices, 1 incoming serial ports
Serial ATA Device: APPLE SSD TS064C, 60.67 GB
USB Device: FaceTime Camera (Built-in)
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
Thunderbolt Bus: MacBook Air, Apple Inc., 8.1Hello jonny550,
Based on the information you have provided, it appears your MacBook Air is suffering from repeated crashes. In your post you wrote "Just had a few issues tonight and had 3 crashes in quick succession and also the ? folder pop up once," which leads me to believe your computer needs to be serviced. The following link should help you get started with the process and has links with additional information on topics such as warranty and service pricing, battery replacement, and express replacement service.
Apple - Support - Service Answer Center
Thank you for contributing to Apple Support Communities.
Cheers,
Bobby_D -
It would seem (to me) this should not be an issue, but I have an iMac and MacBook Air with the identical version of OS (10.7.4) and Keynote ('09 5.1.1). Yet, the fonts don't match. Fonts I would regularly use when developing the presentation on the iMac do not transfer (create "Review" errors) to the Air. How can I fix it so that all the fonts on iMac show on Air?
If I am understanding your question correctly what you are wanting to achieve is not possible. You can't run the same keynote presentation on both devices at the same time. Also, why would you want to use the small screen size of the iPhone as your display instead of the iPad? If it is just to see your presenter notes then print them out and use the iPhone as your remote.
Perhaps more info is needed so i fully understand your issue. -
Preview hanging/crashing/not working in Lion on new MacBook Air
I just migrated from my old 2008 MBP to brand new MacBook Air running Lion. Since then, Preview is screwy: will open a few things but then will stop opening anything and is either fully crashed, or will still be able to go to it and look at what is open, but it will not open anything else.
Also, the plug in for safari doesn't not work well when a pdf opens in a window with mulitple frames (the icons to save or open with preview do not appear). Making me seriously consider changing default pdf reader to acrobat as this is getting really annoying.Looks like I found a fix -- see
https://discussions.apple.com/thread/3197855
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