Keynote file vanished into thin air

I have recently encountered this extremely frustrating situation where my keynote file that contained over 100 slides just disappeared into thin air. It is not located in the folder where it's supposed to be and does not appear under recently open folder. The only place that it shows is under apple > recent items but nothing happen when the file is clicked. I have found similar discussion thread regarding this issue and apparently less people are facing this problem with the new updates (I suppose). This is actually the first time I have this issue with Keynote (6.2.2), it has been an amazing software.
Keynote crashed, presentation file disappeared
I forced restart last night but I made sure the file was saved to the latest version and this morning I updated OSX to Maverick 10.9.5, so I'm not sure at which point the problem occurred nor which caused this to happen.
Have anyone found a way to recover the file that seems like it never exists? I have tried iSkysoft Data Recovery but the file is not in the folder I placed, plus disk utility did not work for me as well. For the time being, I will just have to start over and make sure to backup the file somewhere else but any kind of suggestions would be appreciated.

Hi Dickey,
Didn't you backup the Bookmarks.plist ??
When not than I'm afraid that they are all gone as you said, but when you use Fire Fox to as second web browser you can export the Bookmarks back to Safari.
Good luck ... post back how things went ...
Dimaxum

Similar Messages

My notes vanished into thin air on my iPhone 5.

All my data in notes just disappeared, vanished into thin air and I didn't do anything? How can this happen. I'm using iPhone 5. Please advice, need to know why this happened so that it doesn't happen again.

Hi Dickey,
Didn't you backup the Bookmarks.plist ??
When not than I'm afraid that they are all gone as you said, but when you use Fire Fox to as second web browser you can export the Bookmarks back to Safari.
Good luck ... post back how things went ...
Dimaxum

My SPDIF/Optical option has vanished into thin air! W

I have a Audigy sound Blaster platinum series card and I dump off music through an optical wire. The spdif/optical option to click on has vanished! It's the only thing I use! I've looked all over the program and can't find it. It's like it has been deleted from the file! I recently installed a new power source. Could that be the problem? I'm DESPERATE here! I need help!

Hi Thank You for such a quick responce.
The photos iPhoto was importing was my entire library of previously imported pics. I assume they were located in my user-Pictures-iPhoto library.
I just did another search for one of the missing photos and it shows that it's in that directory but that it's Zero KB on disk.
I thought I had them backed up on an external hard drive but they seem to be missing too. All the folders are there but they are all empty.
It does not start importing again when I relaunch iPhoto.
How does one find an invisible folder?

Messages Stuck In Outbox Vanished Into Thin Air

I sent a bunch of important messages to my e-mail when browsing Safari, but for some reason they weren't going through and were stuck in my outbox.Now all of a sudden all those messages are nowhere to be found in my mailbox, and I know I didn't delete them.Would an update wipe them all out?Is there any way to recover them?I don't understand why all of a sudden they are gone.I have looked everywhere for them.

I had an excellent Apple support agent named Luis who helped out. Re-installed the account partially. Discovered that there is in fact a bug in Yosemite. The mail client in mac will not save the outgoing server address and confusion amongst different mail account happens, added to outbox messages stuck. Hopefully Apple will correct bug in later OS X version. Case number 753401346

Majority of my pics just vanished into thin air

I was working on my computer and clicked onto iPhoto and saw that it was "importing" every pic (over 5000) that I've taken. I stopped the "import" and now thousands of my pics are missing.
They aren't in the trash. They aren't on my harddrive. I didn't do anything to make this happen. I have no idea what's going on!
iPhoto still shows the thumbnails but when I go to view the pics they don't load.
I've tried using spotlight to find them, nothing. I've looked in the pictures-iPhoto library in the finder, nothing.
Please, if anyone has any idea what's happened, help!
thank you
Cameron
PS - I am a very experienced mac/computer user, I'm not a newbie freaking out. I've never seen anything like this.

Hi Thank You for such a quick responce.
The photos iPhoto was importing was my entire library of previously imported pics. I assume they were located in my user-Pictures-iPhoto library.
I just did another search for one of the missing photos and it shows that it's in that directory but that it's Zero KB on disk.
I thought I had them backed up on an external hard drive but they seem to be missing too. All the folders are there but they are all empty.
It does not start importing again when I relaunch iPhoto.
How does one find an invisible folder?

They All Vanished into thin air

My bookmarks are gone. My ibook G4 was in sleep mode. When I opened Safari, it took longer than normal to start up and when it did, all of my bookmarks were gone. I'm using safari version 1.3.2.
Any ideas as to what happened and how I can retrieve my bookmarks?

Hi Dickey,
Didn't you backup the Bookmarks.plist ??
When not than I'm afraid that they are all gone as you said, but when you use Fire Fox to as second web browser you can export the Bookmarks back to Safari.
Good luck ... post back how things went ...
Dimaxum

What would cause all my texts between a certain person and myself only disappear into thin air?

How do I remove apps on my iPhone? I've done it before, but can't quite get the combination correct again!! - 4S - Thank you

Thank you sooo much - OK another iPhone question - I probably should do this somewhere else, if so just direct me: I'm new with a squeak! I tried to download my pictures on my iPhone to the big computer and some went and some I could not move (or delete) and they're kind of just stuck there on my phone in Albums. What did I do wrong? Some pictures moved like they were supposed to and some of the others just kind of sat there and continue to stare at me every time I open "Pictures" Thanks in advance if you're the Go-To Guy! Marie

IOS 7.0.4 says I lost over 2 GB into thin air

I upgraded to the new iOS, but when it synced back up I went from having 300 MB of space left to having 2 GB too much. I can't load all my music or podcasts now. I didn't change anything or add anthing to my iPhone. What's the problem?

I am talking about the device. My iPhone says I have 8.3 GB available right now becuase it wouldn't sync my music. I have to deselect my music in order to download the new iOS out of space concerns. I did, downloaded the update, reselected sync my music, resynced, and now I am 2 GB over capacity. How? Before 7.0.4 I used to keep around 200-300 MB free. When I upgraded to the new iOS I didn't change any of the settings. But when it synced it said I am over capacity by 2 GB. How did I go from having 200 MB free to being over capaciy by 2 GB?
Somehow I have over 3 GB of "other" on my phone that I didn't have before. How can I figure out what this is?

Into thin air

Hello, I have a Aound Blaster Audigy 2 ZS Platinum sound card and so far, it has been a fantastic purchase. But... All of a sudden, in the EAX Advanced HD console, all of the EAX effects on the effects tab have dissappeared rather perculiarly. On top of this, on the THX setup console and speaker configuration tabs, the list of speaker configurations (2., 5., 6., 7., Headphones etc.) has also gone missing!! Why is this? And is there anything I can do to fix the problem? I tried reinstalling the software and it worked fine for a bit and then stopped working again. The problem seems to arise after I close the DVD Audio player which crashes everytime and restarts my computer ARGH!
Any help would be much appreciated!

I am having a similar problem. I have an Audigy 2. In both my Audio?HQ? and my Audio Consol my mute headphones tab dissappears after a few restarts. Only a fresh install will bring them back. If I try to update drivers I'm told everything is up to date.

Can I create a slide show from a Powerpoint/Keynote file?

I have some birthday pictures from a friend's party that they would like a DVD of. They have a Windows machine, and so for a first pass, I created a Powerpoint slide show, with text added to the pictures. They would now like a DVD version of that slide show. Is there a way to import a *.pps or Keynote file directly into iDVD 5 to create a slide show? Or do I have to start over again? If so, is there a way in iPhoto to add text to the photos?
Thanks in advance!

See http://discussions.apple.com/thread.jspa?threadID=2301472&tstart=45 for suggestions.

The storage/removal of files from my MacBook Air as they pertain to a Keynote Presentation

A question about the storage/removal of files from my MacBook Air as they pertain to a Keynote Presentation.
I have a rather sizeable Keynote (about 7GB) since it has several QT Movies embedded. And the key word is embedded: if I was to remove the “original” QT files and other large graphics off the HD (in an effort to regain some space on the 250GB onboard flash drive) and in Keynote Preferences I have checked “copy audio and movies into document” then the Keynote presentation remains intact and does NOT need any of those QT files living on the MBAir itself. I could keep them on a separate dedicated FW drive for future inclusion and/or editing.
That is – the Keynote presentation will stand as its own complete file and does not need to reference those files sitting on the HD in order to work as they have been copied into the Keynote presentation itself (and hence their propagation is what is also accounting for the disc space concern).
I am concerned that if I remove the files then the slides that do require QT won’t be able to “find” the files…..but I am working under the assumption that the above steps have ensured that they are integrated into the actual presentation file and do not need to “find” them on the HD. Make sense?
Thanks
Theo

Great! Thanks so much for the quick reply, Gary Much appreciated.
T

I can't see from my PC the .pps files stored into Keynote in my iPad

Hi all, i would want to know if it's possible to see from my PC the .pps files stored into Keynote in my iPad 2. When i am syncronyzing the iPad with the PC, in the iTunes tab called Applications, in its end part there's a double panel (Share files): on the left side, under 'Applications', a list of the Apps. installed on the iPad; on the right side, under 'Documents', a list of the documents that the selected app. on the left has in the iPad.
No problem for Quicknote or Documents to go Premium: i can see the docs these apps. have in the iPad, and thus i can use the 'Save in' option to copy them to my PC, and also i can use the 'Add' option to transfer docs from my PC to the selected app.
The problem is with Keynote application: while i have two docs in this app. in my iPad, i can't see them from iTunes; and also, i can't see in the iPad the docs i transfer to the Keynote app. with the 'Add' button.
I have uninstalled and re-installed the Keynote app. on the iPad (without rebooting the device between the two things) without result.
Any help on this matter would be appreciated. Regards.

I have seen the solution: i have to explicitly share the files from Keynote options:
- IPad --> iTunes: with the presentation open, Configuration > Share and print > Send to iTunes.
- iTunes --> iPad: '+' > Copy from: iTunes.

Trouble pulling Keynote files from iMac into iPhone4

I've always been able to pull Keynote files from my iMac desktop into my iPhone4, via iTunes (I connect my iPhone to my iMac, then open up iTunes, go to the "apps" section, select Keynote, then "add" Keynote files from any folder, then pick up my iPhone and "add" the files via iTunes).
Today one of my files wouldn't download, and my iPhone4 displayed an error message (it looked like the file was almost completely downloaded, before the error message showed up). Then, I tried to "add" files through iTunes as usual (with the iPhone4 connected), and my iMac gave me an error message any time I tried to "add" a Keynote file through iTunes.
Does anybody have any similar experience? Any ideas? Thanks!

Welcome to the Apple Discusion Forums.
The files mat well be incompatible with iMovie. MOV is a container format not a compression format and the compression used may simply the wrong type.
You could convert your files using Quicktime or similar conversion application, but I feel you'd be better exporting from eyeTV in the correct format to begin with.
Personally I'd choose to export to QuickTime using Apple Intermediate Codec for video and AAC for audio. You will need to expand the eye TV export options to reveal these options.

Can worker created/packaged/executed into a Air application use Air features(like File?

Hello,
I have compiled "successfully" a Worker swf that uses some Air classes (like File, FileStream etc).
Then i have embedded it into an AIR desktop application, but when i execute the application (with ADL or even installing and then executing it),
i receive a Security Error from the worker, like if it's context doesn't support that type of operations. Is it correct?
Can't workers use Air features like file write/access even if they are embedded in a Desktop Air Application?
It means that can't workers open o write a file in every scenarios?
Thank you
Daniele

Sorry. This is the answer:
http://forums.adobe.com/message/4688380#4688380

My files vanished. Adobe does nothing...

I've marked this as a question in hopes that someone had this problem and found a resolution. I've waited nearly if not 3 months before going this route, but I'm absolutely disgusted with the support and so called escalation of my issue.
This is my last desperate attempt to get someone's attention... Sad. Never thought I'd be griping in public forums to get a response.
In short, my files vanished: I stored approximately $5000 worth of files in Created Cloud. These consisted of graphics I've purchased, licenses to accompany them, videos, after effect templates, and several client related files of work our company has performed. I've spent countless hours dealing with the adobe technical support, from basic to escalated to absolutely no resolve. I've had to repeat myself a ridiculous amount of times. Each support agent passes the buck to someone else, now eventually leading me to escalation.
Now for all of those to read, I'm going to entertain you with as much of these discussions as I can dig out.
A little background. A year or so ago I had adobe change my adobe ID to [email protected]. Previously it was under a gmail account. I was moving along with my work and noticed that the stupid annoying login window popped up when trying to open Dreamweaver. It stated that it couldn't find an account under my adobe ID. Support tells me there never was one under that ID. I use 1Password and have had this login and password saved for a long time. I use Adobe products daily. I'm not losing my mind.
Jumping into my support cases on adobe.com, I see that the chat history is not saved. I saved some of the later ones, so for now I'll share what happened.
Basically I finally gave up arguing with the agent. My ID mysteriously reverted back to the original gmail. I didn't change it back. They said it was never under a .me account. Arguing served no purpose at that point. It just continued to insult my intelligence. I signed into the gmail account and was able to open the software.
It was later/or before. I'm getting so confused now... I realized that all of my files in Creative Cloud were gone. Every ... single... one of them. Not the folders though. The folders, and all the child folders ( I had it very well organized ), like Photos, People, Places, Solid Objects, and so on. Web icons, graphics, videos, etc. All the folders there, but no files.
I started saving these transcripts. Here's one on:
February 17th, 2014:
info: You are now chatting with 'Gian'
Gian: Hello. Welcome to Adobe Technical Support.
Patrick: Hi Gian.
Gian: Hello Patrick.
Patrick: All my folders exist in CC, but all the files are gone, vanished. . a ton of money worth too. Illustrations I've purchased, and much more.
Patrick: I'm not sure how long they've been gone.
Gian: Could you be a bit more specific as to what happened?
Patrick: Okay. I dont' know what happened.
Patrick: I have a ton of organized folders
Patrick: Example:
Patrick: Photos / People, Places, Buildings, etc. all folders which were packed full of my stuff
Patrick: All the folders are there, but not a single file.
Patrick: I certainly didn't delete them.
Gian: May I know if you are able to login to your computer?
Patrick: I'm on my computer now.
Gian: Okay. May I know if only Adobe products are missing or everything is gone and your computer is empty?
Patrick: Adobe
Patrick: My creative cloud folder
Patrick: My creative cloud folder is there... and all the sub folders, but no files.
Gian: Okay.
Gian: Just to confirm, the files that you stored in Creative cloud are missing?
Patrick: Yes...
Patrick: all of them. Every one of them. The only thing that remains is the folders and child folders
Gian: Okay.
Gian: Patrick, please launch your CC Desktop application.
Patrick: It's open
Gian: Okay. Please look in Applications folder if you could find a folder called Creative Cloud Desktop?
Patrick: I'm on MAC.
Patrick: It's called > Adobe Creative Cloud
Patrick: Applications/Adobe Creative Cloud/Adobe Creative Cloud
Gian: Yes.
Patrick: Yes it's there.
Gian: May I know if you added any files to that folder or deleted any files from that folder?
Patrick: none. First time I even looked at it
Gian: Okay.
Gian: I am sorry for the miscommunication. please click on Finder and Go>Applications.
Patrick: ok
Patrick: yes the application is in there but it isn't called "Creative Cloud Desktop"
Gian: On the left side, could you locate a folder called Creative cloud files.
Patrick: yes
Patrick: In which I have lots of folders....
Patrick: but all the files in those folders are gone
Gian: May I know if you accidentally added/deleted any files/folders from there?
Patrick: Okay, please understand.
Patrick: I have a TON of folders, and sub folders
Patrick: I didn't go into each one and delete all the files in each folder.
Gian: Patrick. Please log on to www.creative.adobe.com.
Patrick: ok, there
Patrick: It's identical to what's on my computer. Just folders and child folders. NO files
Gian: Please sign-in it.
Gian: Click on files which comes before Download center.
Patrick: ok
Gian: You will find a folder, when you keep your mouse to it, it will say as view archived files.
Gian: Please click it.
Patrick: I saw two folders in there, and resotred them both
Patrick: but no files are in them either
Gian: Patrick, I am sorry to inform you that I need to escalate this case to our senior expert team.
Gian: They will contact you for resolving your issue.
Patrick: Ok please do so.
Patrick: I need my files ASAP. I have to have them... Thousands of dollars of money spent on those graphics.
Gian: May I have your contact number and appropriate time to call you?
Patrick:###-###-#### 9am - 9pm Central time any day of the week.
Patrick: When will I hear from someone?
Patrick: This is affecting my work, bigtime.
Gian: I am sorry for the inconvenience caused to you.
Gian: I will escalate the case. They will contact you soon.
Patrick: Ok thanks.
February 25th, 2014:
info: You are now chatting with 'Sumukan'
Sumukan: Hello! Welcome to Adobe Customer Service.
Patrick: Hi.
Sumukan: Hi Patrick!
Patrick: Just a heads up, I'm highly irritated at Adobe
Sumukan: I'll check and assist you with your tickets.
Patrick: Nothing personal.
Patrick: I've waited a week for a response from Adobe
Patrick: I think it's been a week
Patrick: All my files in CreativeCloud vanished, and I've been through this chat deal over it twice prior to now
Patrick: No one is fixing anything.
Patrick: Thousands of dollars of money spent on my graphics, videos and more.
Sumukan: I am sorry for the delay happened in your situation.
Patrick: All my folders are there but no one is getting back to me... No one is restoring my files. I didn't delete my files.
Patrick: I'm running a business. I can't work without them.
Patrick: Yet Adobe continues to bill me for CC membership without delay.
Sumukan: Let me check and assist you further.
Sumukan: Thank you for staying online.
Patrick: Yep
Sumukan: Patrick, your issue has been escalated and relevant team is working on the case and I our relevant team will contact you back via email as soon as possible.
Sumukan: I am sorry for the situation happened.
Patrick: Look, that isn't good enough. No response like "We are investigating" from that team... nothing.
Patrick: I'm running a business
Patrick: All our graphics, icons, videos, after effects stuff and more
Patrick: gone
Patrick: Being left out in the air with "We're working on it" doesn't cut it.
Sumukan: I apologize for the additional time this will take and look forward to a positive resolution.
Patrick: Right, and who knows when or if I'll get my files back.
Patrick: So what will Adobe do then?
Patrick: "Sorry... things happen"
Patrick: ?
Patrick: What is Adobe going to do for me, a long.. .LONG time customer.
Patrick: Like I said, nothing personal...
Patrick: This isn't good enough though.
Sumukan: Patrick, I'll escalate the case with priority so that our relevant team will get back to you as soon as possible.
Patrick: How long will this take to be resolved?
Patrick: Why have I not received a ticket confirmation?
Patrick: Why has no one gotten back to me to at least communicate?
Patrick: Why is this even close to acceptable? How could it be?
Sumukan: I am sorry Patrick, I escalated the case with priority and our relevant team will contact you within 2 to 3 business days and I'll send you notification regarding this conversion.
Same Day, later on:
Pushparaj: Hello! Welcome to Adobe Customer Service.
Pushparaj: Hello Patrick.
Patrick: hi
Pushparaj: How are you?
Patrick: I dont' know what is going on with Adobe.
Patrick: I'm horrible
Patrick: If you look at my chat history, I now have something to add to it
Patrick: 1. I contacted someone a week or so ago. All my files in CC disappeared
Patrick: Folders are still there but files are gone. vanished. I didn't delete them.
Patrick: Never heard back from anyone so I contacted again
Patrick: Today, I contacted a 3rd time
Patrick: Now, my adobe ID doesn't even work.
Pushparaj: I will help you with your issue.
Patrick: I can't sign
Patrick: can't sign in
Patrick: It's like I'm being erased in every manner
Patrick: So I tried my old email address and it's letting me sign in, but saying for me to activate a trial?
Patrick: I'm a paying customer.
Patrick: My adobe ID is supposed to be: [email protected]
Pushparaj: I am sorry for the inconvenience caused.
Patrick: But all of a sudden I cannot even use it...
Patrick: And again, all my files are missing. My creative cloud files.
Pushparaj: May I please have your email address registered with Adobe?
Patrick: Thousands of dollars worth of graphics, videos and things I've purchased over time that I decided to store in CC.
Patrick: [email protected]
Patrick: Which starting about 2 hours ago, doesn't work anymore... I have no idea why.
Pushparaj: Please allow me 3 minutes while I check the information for you.
Pushparaj: Thank you for staying online.
Patrick: yep
Pushparaj: I see that your issue was escalated to the relevant team.
Patrick: never got an email as promised
Patrick: But now I can't even open Photoshop or any adobe programs
Patrick: It's telling me to sign in
Patrick: but now all of a sudden, after that chat with whoever that was earlier, my adobe ID isn't working
Pushparaj: Patrick, we are still are still working on your issue.
Patrick: So now I can't even use the software?
Patrick: First, my files are deleted.
Patrick: Now I can't use the software because my Adobe ID is broken?
Pushparaj: May I know the error message that you are displayed when logging in to your Adobe account.
Patrick: The Adobe ID and/or password provided does not appear to be valid. Please try again.
Patrick: when I tried to reset ( which I shouldn't have to as I save my passwords )
Patrick: It said my email isn't associated with an adobe ID
Pushparaj: Thank you for the information.
Pushparaj: Just to confirm, do you have access to the email address?
Patrick: Yes
Pushparaj: I will send the reset password link to your email address.
Patrick: ok
Pushparaj: Please check your inbox.
Patrick: nothing
Pushparaj: Please check it after deleting the cookies of your browser.
Patrick: check what? Trying to sign in?
Pushparaj: I mean to check your inbox.
Patrick: I'm using a mail app
Patrick: That has nothing to do with cookies in my browser
Pushparaj: I am sorry, I was not informed that.
Pushparaj: Please refresh the page.
Patrick: no email
Patrick: It's saying that it isn't even an adobe ID
Patrick: but I've been using it for a long time
Pushparaj: Patrick, I will put your issue as higher priority and escalate the case to the higher team.
Pushparaj: They will contact you within 24 hours.
Patrick: so now I can't even use my software?
Patrick: first files, now software?
Patrick: oh my gosh...
Pushparaj: May I have the previous case number?
Patrick: That's just it... no one is giving me case numbers
Patrick: I'm not getting emails from adobe. I'm not getting ticket numbers
Patrick: Can you see the previous chat transcripts?
Patrick: I emailed them to myself
Patrick: I'm not getting phone calls
Patrick: emails
Patrick: nothing
Patrick: This is effectively shutting my business down
Patrick: My business revolves around Adobe software
Patrick: And you guys aren't doing a damn thing about it other than telling me you're doing something.
Patrick: So now I can't even open Photoshop, or anything.
Pushparaj: I understand your concern, Patrick.
Patrick: Telling me to sign in again.
Patrick: It's more than a concern
Patrick: This is absolutely absurd
Patrick: No one from adobe is doing what they say they're going to do
Pushparaj: I suggest you to use trial version software till then.
Patrick: No.
Pushparaj: I will provide you the link for you.
Patrick: I want someone to step up and do something
Patrick: I'm a paying customer and have been for a long time.
Patrick: Why didn't I get a ticket email?
Patrick: Why is my Adobe ID not even working now?
Patrick: Where are my files? All my folders and sub folders are there in Creative Cloud
Patrick: Who's going to fix that and when?
Patrick: I'm going to sit in this chat box until someone fixes my account. I'm absolutely fed up.
Pushparaj: I understand that you have been your customer for long time.
Pushparaj: We have a lot of cases to work on. So it is delaying.
Pushparaj: For you I will put the case as urgent priority and escalate it.
Patrick: I care about other people's cases, but that simple fact alone that there are so many open cases is a concern.
Patrick: There's no reason for me to not be able to sign into the software now.
Patrick: And I have to get this fixed.
Patrick: not later
Pushparaj: I suggest you to create an other Account and use software now. Till your issue get resolved, Patrick.
Patrick: You have to understand, nothing any of these chat agents tell me is being done.
Patrick: I'm not getting phone calls, no ticket confirmations, nothing.
Patrick: Once this chat is closed, I won't hear from anyone.
Patrick: This is how Adobe decides to run business now?
Patrick: Last chat, I was promised an email confirmation of the ticket.
Patrick: Did I get one? No
Pushparaj: I see that you have been waiting from 18th Feb.
Patrick: Sounds about right
Patrick: Even my fonts... all of it. all creative cloud
Patrick: Jeeesh this is ridiculous.
Pushparaj: I am really sorry, I too would have frustrated if I was in your place.
Patrick: Yep... but nothing personal with you.
Patrick: I'm just very angry.
Patrick: So I'm going to sit here until my issue is resolved.
Patrick: Can't you contact someone that can handle this?
Patrick: All of Adobe's resources and they're going to let me go for a week with these problems?
Pushparaj: Let me check this for you.
Patrick: Completely unacceptable
Pushparaj: Please allow me a minute.
Pushparaj: I apologize for the delay, it is longer than expected. Please allow me 3 more minutes.
Patrick: ok
Pushparaj: Just to confirm, have you tried changing the email address of your Adobe account?
Patrick: how can I change my email address when it isn't allowing me to use my Adobe ID to begin with?
Pushparaj: Do you have any other alternate email address?
Patrick: Now here's something screwed up. I can sign into Creative Cloud with my old email address "[email protected]" but this was changed many months ago to "[email protected]"
Patrick: However, it's telling me to launch a trial.
Patrick: And even stranger still, if I sign into CC with this old email address I can see my folders online, but still no files in them.
Pushparaj: I suggest you to login using the email address [email protected].
Patrick: But it isn't recognizing that I have a paid plan
Patrick: And if I try to sign into creative cloud desktop with this?
Patrick: it shows the spinner
Patrick: and then says you've been signed out
Pushparaj: I suggest you to login to Adobe account using the email address [email protected].
Patrick: I did... through a web browser
Patrick: I'm signed in
Patrick: What I'm saying is it won't let me in the creative cloud application
Pushparaj: I understand that. Now please try to sign in to Creative cloud account.
Patrick: I'm signed in
Patrick: with the gmail address
Pushparaj: Are you able to login with the gmail address without any issues?
Patrick: to creative.adobe.com yes
Patrick: But now the desktop software
Patrick: but not
Patrick: but not the desktop software
Pushparaj: Do you have access to your Gmail email address?
Patrick: yes
Pushparaj: I will sent the reset password link to your gmail email address.
Pushparaj: A reset password email has been sent to [email protected].
Patrick: to reset the password for the .me email?
Patrick: Why is "[email protected]" no longer my adobe ID?
Pushparaj: I see that is the issue.
Pushparaj: Please check the email address [email protected].
Patrick: I can sign into creative cloud "online" website with the gmail address
Pushparaj: Are you able to view your subscriptions?
Patrick: Yes
Patrick: however, I can't...
Patrick: Okay here are my steps now:
Patrick: On my computer, the little creative cloud icon on my MAC, at the top.
Patrick: I click on it
Pushparaj: Sure.
Patrick: It's prompting me to sign in
Patrick: I sign in with the gmail address now
Patrick: The spinner/loader displays like it's thinking
Patrick: then it says "You have been signed out"
Pushparaj: Thank you for the information.
Pushparaj: Please allow me 3 minutes while I check this for you.
Patrick: Another way to produce an error, I did the following:
Patrick: 1. Tried to open Adobe Illustrator CC
Patrick: 2. The Adobe sign in thing popped up
Patrick: 3. I entered the credentials
Patrick: 4. It asked me to agree to terms and conditions
Patrick: 5. It said, start your Illustrator trial
Patrick: 6. I said license this software
Patrick: 7. It's aksing me for a serial number
Patrick: which I don't have because I'm a cloud subscriber
Pushparaj: Thank you for the information.
Pushparaj: I see that this is a technical issue. I'll need to transfer this chat to the technical support team so that this issue is resolved in this first contact itself.
Patrick: what about my other problems?
Patrick: Is this where I don't hear from anyone?
Pushparaj: Yes, I think all your issues will be resolved after you sign in with the email address [email protected].
Pushparaj: Shall I transfer this chat.
Pushparaj: *?
Patrick: ok
Pushparaj: Thank you for confirming.
info: Please wait while I transfer the chat to the appropriate group.
info: You are now chatting with 'Mohammed'
Mohammed: Hello. Welcome to Adobe Technical Support.
Patrick: Hi
Mohammed: Hi Patrick.
Mohammed: Please allow me a moment while I look into your account & verify the details.
Mohammed: Thank you for staying online.
Patrick: No problem
Mohammed: As I understand that you are unable to sign in to the Creative Cloud desktop App as gets the Error "You've been Signed out", is that correct ?
Patrick: Correct.
Patrick: And while waiting to be transferred I uninstalled and reinstalled the desktop app
Patrick: still not working
Patrick: My account is a complete disaster. Not sure how much of the transcript you read
Mohammed: Thank you for confirming.
Mohammed: I'll be glad to check and help you with that.
Patrick: My adobe ID was: [email protected] and worked until about 3 hours ago.
Patrick: Now that adobe ID magically does not exist.
Patrick: So it let me sign into http://creative.adobe.com with my old ID which is [email protected]
Patrick: Pushparaj suggested I sign into the desktop application with the gmail address. and here I am
Mohammed: Thank you for the information.
Mohammed: As I checked, you have the subscription under : [email protected].
Patrick: Ok.
Mohammed: Adobe ID does not exists with the email address : [email protected]
Patrick: Okay lets stop there.
Patrick: It should exist.
Patrick: Matter of fact, I've used it for a long time.
Patrick: I even have it stored in my 1password program
Mohammed: It is not possible.
Patrick: I mean, media is my business.
Patrick: Yes it is
Mohammed: Adobe ID doesn't exists with the email address : [09:16:27] Mohammed: Adobe ID does not exists with the email address : [email protected]
Patrick: That's part of the mystery.
Patrick: I'm not insane here.
Patrick: Matter of fact... look at this:
Mohammed: I have checked with me resources, Adobe ID doesn't exists.
Mohammed: You have the subscription under : [email protected].
Mohammed: Please try to sign in with the Adobe ID: [email protected]. to creative cloud App.
Patrick: It doesn't work.
Patrick: Let me try to be clear, and I'm trying to be patient.
Patrick: When I first signed up for CC a year or so ago
Patrick: I used the gmail
Patrick: I later switched my adobe ID to "[email protected]"
Patrick: I receive my billing statements at the .me
Patrick: I've signed into teh app with .me
Patrick: It's saved in my 1password program under .me
Mohammed: I am sorry, you cannot change the subscription email address from one to another.
Patrick: You're not ...
Patrick: oh my gosh
Patrick: Do you have an email I can forward my receipt to?
Mohammed: You need to cancel the subscription from the gmail account and purchase it from me.com account.
Patrick: It has been .me
Patrick: I'm not some idiot
Mohammed: Would you like to resolve the Adobe ID issues or Activation issue ?
Patrick: I want you to listen to me for a moment and stop treating me like I'm a moron.
Patrick: I've been dealing with chat agents for a week now
Patrick: I'm absolutely frustrated
Patrick: I'm not some idiot that has no clue of software.
Mohammed: I certainly appreciate your patience in this process.
Patrick: I'm telling you that my Adobe ID has been .me for a long time.
Patrick: Just listen to me.
Patrick: you telling me it can't be done means nothing.
Patrick: I have been signing in and out of adobe with '.me" for a long time
Patrick: 3 hours ago it stopped working
Patrick: Cooincidentally shortly after my last chat
Patrick: several hours ago today
Patrick: Let me start over and give you the history.
Mohammed: I would like to transfer this chat to the appropriate Customer Service queue where we have experts available to help you on this issue as your purchase the subscription from me.com, will that be fine?
Patrick: I want to explain this. I'm tired of being passed around.
Patrick: This is a problem.
Patrick: You know the Creative Cloud files? The 20 or 25GB cloud?
Patrick: All of my files mysteriously disappeared
Patrick: not the folders or sub folders I created
Patrick: I contacted Adobe a week ago about it
Patrick: I contacted them yet again
Patrick: and today, a 3rd time
Mohammed: The issue which you are referring to for email address, is handled by our customer service team.
Patrick: My adobe ID worked today
Patrick: then 3 hours ago, it's back on "gmail"
Patrick: But regardless, I can't sign into the desktop app with teh gmail
Patrick: Isn't that a technical issue?
Mohammed: I will help you with the Sign in issues with the gmail.com account, is that okay ?
Patrick: Sure
Mohammed: Please click on Finder icon.
Mohammed: Click Go > 'Go to Folder' option from the Top menu bar.
Patrick: ok
Mohammed: Type /etc/ and press Go.
Patrick: ok
Mohammed: Open the hosts file, copy and paste the entire hosts file contents on this chat window.
Patrick: ## # Host Database # # localhost is used to configure the loopback interface # when the system is booting. Do not change this entry. ## 127.0.0.1 localhost 255.255.255.255 broadcasthost ::1 localhost fe80::1%lo0 localhost
Mohammed: Thank you.
Mohammed: Close the hosts file.
Patrick: ok
Mohammed: Choose Apple menu > System Preferences, and then click Network.
Patrick: ok
Mohammed: Choose the network that is currently connected to internet that can be Ethernet or Airport(Wireless).
Patrick: ok
Mohammed: Click on lock icon, enter the Administrator name and password.
Mohammed: Then click on Advanced button and click Proxies Tab.
Patrick: ok
Mohammed: Under 'Select a Proxy server to Configure'
Mohammed: Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.
Patrick: they are already unchecked
Patrick: oh wait
Mohammed: Uncheck 'Use Passive FTP Mode (PASV)'.
Patrick: just unchecked use passive ftp
Patrick: ok
Mohammed: Then click on Apply Now button.
Patrick: ok
Mohammed: Now try to Sign in to Creative Cloud Desktop App.
Patrick: Nope
Patrick: Doesn't work
Mohammed: Okay.
Mohammed: Please click on Finder icon.
Mohammed: Click Go > 'Go to Folder' option from the Top menu bar.
Patrick: ok
Mohammed: Type /Library/ and press Go.
Patrick: ok
Mohammed: Open the Application Support folder.
Mohammed: Open the Adobe folder.
Patrick: o
Patrick: ok
Mohammed: Rename the STStore fodler to SLStore_old and OOBE folder to OOBE_old.
Patrick: ok
Patrick: there's also a SLStore_v1 in there
Patrick: should I do anything with it?
Mohammed: No, Patrick.
Patrick: ok
Mohammed: Open the SLCache folder.
Patrick: ok
Mohammed: Delete all the files and folder from SLCache folder.
Patrick: ok
Mohammed: Click Fidner > Click Go > 'Go to Folder' option from the Top menu bar.
Patrick: ok
Mohammed: Type ~/Library/ and press Go.
Mohammed: ~/Library/, Ensure there is ~ symbol in front.
Patrick: ok
Mohammed: Open the Application Support folder.
Mohammed: Open the Adobe folder.
Patrick: ok
Mohammed: Delete the OOBE folder.
Patrick: ok
Mohammed: Open the Applications folder.
Mohammed: Open the Utilities folder.
Patrick: ok
Mohammed: Delete the Adobe Application Manager folder.
Patrick: ok
Mohammed: http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudCleanerTool.dmg
Mohammed: Download and Run the Adobe Cleaner Tool from the above link.
Mohammed: Let me know once it is launched.
Patrick: ok it's ready
Mohammed: Select Creative Cloud and click Clean Selected up button.
Patrick: ok
Mohammed: Select Adobe Application Manager and click Clean Selected up.
Patrick: it doesn't exist in the list
Mohammed: Close the Cleaner Tool.
Patrick: ok
Mohammed: Click here.
Mohammed: Open the above link and click Download button.
Mohammed: Download and install the Creative Cloud Desktop App from the above link.
Patrick: says page not found
Patrick: are you wanting me to download creative cloud installer?
Patrick: I have a fresh download from an hour ago while being transferred to you
Mohammed: http://creative.adobe.com/products/creative-cloud
Mohammed: Open the above link and try downloading it.
Patrick: says page not found
Patrick: I see
Patrick: it's a typo
Patrick: Needed products instead of product
Patrick: ok downloaded
Mohammed: Install the Creative Cloud Desktop App.
Patrick: ok should I try to sign in?
Patrick: its' done installing
Mohammed: Yes, please.
Patrick: A Creative Cloud Files folder exists that is associated with a different Adobe ID. You may create a new folder (old folder will be renamed) or merge the existing files with those of your current Adobe ID.
Patrick: Gives me the option: Merge or Creative new folder
Patrick: Told you it was working under my .me
Mohammed: Click Create new folder.
Patrick: either that or it's confused
Mohammed: Sign in and click on Apps tab.
Mohammed: Are you able to sign in and view all CC Apps tab in Creative Cloud Desktop App ?
Patrick: ok
Patrick: yes
Patrick: my fonts are gone though
Mohammed: Okay.
Mohammed: For File Sync and Font sync feature, you need to contact our Phone Support Team.
Patrick: support changed my adobe ID to .me months ago. Why is it switched back?
Patrick: It even recognized another adobe ID on this machine
Mohammed: Patrick, as I checked with my resources. Adobe ID doesn't exists with the email address :[email protected]
Patrick: This needs looking into.
Mohammed: You have the subscription with the Adobe ID : [email protected].
Patrick: I can forward you email confirmations
Patrick: I can show you. Can I sent screenshots through here?
Patrick: send
Patrick: Where do I send an actual support ticket to Adobe?
Patrick: I'm going to forward all my chat transcripts
Patrick: I know something is still "off" with my account. My files are still missing... something isn't right
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Mohammed: Patrick, would you like to use the subscription with the Adobe ID : [email protected] instead of [email protected] ?
Patrick: Mohommed, that isn't my point.
Patrick: I know something is "wrong" with my account.
Patrick: I'm missing thousands of dollars worth of files
Patrick: They were deleted/removed/vanished from my creative cloud folder
Mohammed: For File Sync and Font sync feature and issues, you need to contact our Phone Support Team.
Mohammed: They are the specialized team for this issue.
Patrick: I need to send a support "ticket" so I can forward all these transcripts
Patrick: Is phone the only option?
Mohammed: Please contact our Phone Support team to this issue.
Patrick: What's the number?
Mohammed: Yes, you need to contact via Phone support.
Mohammed: Please contact our phone support team at 800-833-6687 available from Monday to Friday, 5 AM to 7 PM PST.
These aren't all the chats... Just what I saved and had the email transcript sent to me.
Then I start getting email responses from an escalated team:
February 26th:
Hi Patrick ,
Thank you for contacting Adobe Technical support.
I understand that you are unable to locate the files and folders　in Creative Cloud account, I am glad to help you with this issue.
Patrick, we are working on this issue and we need Creative Cloud log file from your MAC to investigate this issue further.
I suggest you to follow the below steps to locate and upload the Creative Cloud log file.
Open Finder application.
Click on Go>Go to Folder.
Type ~/Library and press return key.
Then navigate to Application Support/Adobe/CoreSync folder.
Locate the file named CoreSync-yyyy-mm-dd.log and copy it to desktop, then attach the　log file to this case.
yyy:Year, mm:Month, dd:Date.
In case, if you are not able to attach the files to this case, then you can upload it using the below link.
https://adobeformscentral.com/?f=R0pCOuGg5GClJqqccaSBBQ

Just an update... A rep contacted me and we did a screen share. They were convinced that I wasn't full of <insert proper word here>. They promised to get back to me in a few days, and now? A few months later? Nothing.
Still no files. Still no correction... Still no nothing from Adobe.
The person I spoke to was kind, saying he'd make sure I got CC for free for a while...
Still though, no follow up.
Adobe, are you going to correct this or just let your customer suffer at your mistakes?

Keynote file vanished into thin air

Similar Messages

Maybe you are looking for