Keynote files will not open.

I have all system and app updates for my MacPro.  However in each attempt to open a Keynote file we receive a prompt "must upgrade to latest edition of Keynote'.  I am using the latest version 6.5.2.  Files will not open.  Help.

Keynote 6.5 should open all previous version files (except 1 and 2)
Try resetting Keynote; perform all the steps in the order listed:
remove Keynote version 6.5, you must use an application removal tool for this procedure to work:
Appcleaner is free, I use Appzapper
empty the trash
shut Down the Mac (Apple menu > Shut Down)
wait 10 seconds, then press the power button
Immediately after you hear the startup tone, hold down the Shift key,
release the Shift key when you see the grey Apple screen
start up will take a few minutes longer than usual as the Mac is performing a software repair
restart the Mac normally, (don’t hold down any keys during startup)
install Keynote from the Mac App Store

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