Keynote is ready for update but says I must purchase it again, even though I bought the computer with it already installed?

I bought my MacBook Pro with Keynote, Pages, and Numbers all pre-installed. Now, it is saying I must pay $20 again to update it?!

Im not completely upto date with the purchase spec with latest Macpro; Im trying to find out if this is a trial or  purchased software. What documentation was given to you to prove this is purchased software?
How old is the machine?
Who did you buy it from - Apple retail store, independant store, used from a private sourse?
Did you ask for these applications to be installed, and who installed them.
without showing your licence key,  what text is displayed on the information window;   
Keynote > about Keynote
example:   
Keynote version 5.0.2
retail licence
abcd-abcd-

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