Keynote - updated 6.2.2

Hello
I am having a nightmare with Apple.
I have been clicking on it's 'community support' page, which gives you a message without any details that says 'are you back with the same problem'. It doesn't matter whether you click yes or no (or can't remember your last problem), it's an endless cycle of pop up boxes that keep displaying that page over and over until you close the browser window.
More importantly, I just ran an update on my macbook pro to update keynote to v 6.2.2.
Now the presentation that I have been working on for a week and saving regularly has disappeared. I 'open recent' on keynote and it takes me back months ago to the last time before the current project. There is no trace of my keynote on my laptop, not in trash, in all my documents or in the folders where I keep my documents.
Is there something in this update that is deleting the most recent file? It's totally gone.
Apple, c'mon. This can't be your standard. I just tried phoning your store in Sydney. I went through your cycle of check button responses and was asked to wait whilst i was transferred, only to have the automated voice tell me 'goodbye'. This is telco company standards.

In Illustrator, save the file as a PNG, PDF, TIIF or EPS then drag this file onto the slide.

Similar Messages

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    4- I do not have an apple care plan, so what should be done?
    Thanks

    You need to make sure that all iWorks applications +(Pages, Keynote and Numbers)+ are in the Applications folder in a folder titled iWork '09. If they are not then the Software Update won't find them in need of updating and your updater won't work. You need to create a folder titled iWork '09 +(make sure it is exact)+ and then try the update again.

  • Keynote update now MBA Bricked?

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  • How to find error occurring during Keynote updating

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    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
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  • Pages, Numbers, Keynote Update wird nicht mehr gefunden

    Hallo,
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    Einige Zeit habe ich das Update von iWork (Pages, Numbers, Keynote) in meinem Mac AppStore angezeigt bekommen.
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    Vielen Dank im voraus.
    Viele Grüße,
    Andy

    Hi.
    danke für die schnelle Antwort. Ich finde leider in meinem Account keine ausgeblendeten Artikel
    HIer werden irgendwie überhaupt keine Köufe angezeigt. Nur auf "Einkäufe" selbst steht alles mögliche, aber nicht mehr die iWorks.
    wenn ich über "Highlights im Mac AppStore gehe und z.b. Nach Numbers such, finde ich es und es kOstet 17.99.
    kann doch gar nicht sein. :-(
    was kann ich nich tun?

  • I received an Keynote update notice on my Mac Air. I updated and now can not get into my saved keynote docs. I am being asked to upgrade again and purchase the upgrade. Anyone else having this issue?

    I received an Keynote update notice on my Mac Air. I updated and now can not get into my saved keynote docs. I am being asked to upgrade again and purchase the upgrade. Anyone else having this issue?

    Try this repair, ensure you complete all the tasks and in the order shown:
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    2  restart the Mac;   Apple menu > restart
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  • Latest Keynote update won't open file. Says I need Keynote update! Why?

    I'm working on an urgent Keynote presentation for work (yes, on Sat night!) from my boss's MacBook at home ... or, rather, I'm trying to. Keynote just won't open the Keynote file I created yesterday on a different MacBook (reading from USB key). It says I need the newer version of Keynote in order to open this file. I checked ... the version installed was the latest version, but just for good measure, I've just re-installed the update from the Apple site (with boss's permission, lol). No joy ... still returning the same error message. Insists the file version is newer than the version of Keynote I'm running.
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    You are alternating between the two versions of Pages:
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  • I installed the keynote update but now my keynote still won't open

    I updated keynote 3 days ago. Now when I try to open my presentation it says that I need to update keynote but when I go to the App store it shows it is already installed.

    Both versions are installed on the Mac, so either; Right click the file and select Keynote 6 or remove the Keynote 5 icon from the dock then double click the file.

  • Mac App Store / Keynote Update Install Fails

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  • Keynote Update Error

    Today I downloaded the iWork 9.0.4 update and tried installing it. However I get the following alert message, "An eligible Keynote application was not found in the location /Applications/iWork '09". I do have Keynote and it is in my applications. Any ideas on how I can get the update to run? Thanks!

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  • Keynote Update Help Needed

    Hi.
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  • Keynote Update 3.0.1 v2

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    When I launch Keynote or Pages, it tells me an update is available. But when I launch Software Update, nothing shows up. Both apps are in the iWork folder inside the Applications folder on my boot drive, so I doubt it's a path problem.
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  • Help! keynote update to 2.0.2 and now it doesn't work

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