Keypad doesn't work on connected calls that require keypad entry

I have a problem I see earlier in the discussion forum. But I thought it might make sense to start a new thread. The keypad doesn't work when I'm connected to a number that then requires keypad entry.
For instance, calling my own home voice mail (not the cellphone voice mail), I'm asked to hit * then enter my home phone number. The keypad goes black on me. Sometimes it won't work at all; sometimes the * works, then it goes black on the first number; sometimes I get two or three numbers, then it goes black. But I never get all the way through.
Since my home phone is Verizon, I thought it might be a Verizon/AT&T problem. So I tried it on some other numbers that require keypad entries after I get a connect. Same problem.
I've talked it through with Apple Support. They agreed it was a problem and sent a replacement phone. It arrived this morning. Same problem with the replacement phone. And that's the bare phone; none of my software loaded. I simply moved the Sim card to the new phone and called my home voicemail number.
I've also checked with my daughter who also has an iPhone 3g. Same problem. I have an appointment with my local Apple store this coming Friday. We'll see what happens. But it doesn't look good.
Anyone have any thoughts?
John Kendrick

No case. I do have an anti-glare film set but it's certainly not the problem. This connected keypad problem is the only place it occurs. If it were a problem, one would likely see it with more apps. In addition, it occurs with the new iPhone Apple sent me and with my daughter's phone.
Try it on yours. See if it works.
John

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Keypad doesn't work on connected calls that require keypad entry

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