Keypad freezing and showing symbols

I have a blackberry 8520 and it suddenly just freezes particularly when i use the letters T and O. a set of symbols begin to appear where the letter T or O was typed and then the phone freezes. After multiple times pulling out the battery, it finally works, and then freezes again. The keypad and trackpad do not respond, unless heavily pressed on. WHY is this happenening out of the blue? My phone has never been near any sources of liquid and the only pressure applied to it is when my phone is in my pants pocket.
Please can someone tell me how to get rid of this.
I went to a store and they performed a master reset. How do you perform this reset on the 5.O software? ( im not talking about a memory wipe,im talking about restoring the phone back to how it originally was)
Hopefully someone has an answer
thank you !

tarana22 wrote:
I went to a store and they performed a master reset. How do you perform this reset on the 5.O software? ( im not talking about a memory wipe,im talking about restoring the phone back to how it originally was)
Hopefully someone has an answer
thank you !
Hiya!
Those are one in the same really.
I would recommend trying a Clean Reload of your OS using the DM and see if that gets it.
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