Keys jamming - can't log in.
Help - I've just cleaned the keyboard of my white MacBook, was careful not to get fluid between/under keys etc. but I guess it did involve a bit of rubbing/jiggling of keys. Now when I try to log in, either the cursor is flickering and I can't type anything, or I get an unstoppable line of asterisks appearing; also the function keys eg brightness and volume, are working or not working apparently at random. Don't know what's going on but there's certainly at least one key jamming - so any ideas on how to un-jam the stuck key/s?
Doesn't look like anyone has any ideas! In the end I took it in to my local Apple store - they said I needed a new keyboard, but as the problem was unusual/interesting they wouldn't charge me for labour. Just the keyboard will cost around £70, so it could be a lot worse...
Similar Messages
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Keyboard not working, random short keys, and can't log into laptop.
Some of my keys on my laptop aren't working, and when they do they turn into short keys. How do I fix that without being able to type my password to get into my computer. When the log in screen comes up some of the keys that arent working are needed for my password.
Borrow a different keyboard and connect it to a USB port.
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Hey everyone, I'm having trouble logging into my iBook. I turn it on and it goes to the log on screen where I type in the password. It begins to load like normal then it goes back to the log on screen as if nothing happened. I know I'm entering the right password because the screen shakes if it's incorrect, and I even reset the password with the installation cd. Any ideas of whats going on? Help would be much appreciated before I cave in and take it to the Apple store at the end of the week, thanks.
You might try starting up in "safe" mode. Restart the iBook and hold down on the "shift" key. Can you log in normally now? This should eliminate a third party startup item or login item as the conflict.
-Doug -
Okay, so I have been having trouble with my mail application all week. The window refused to open and would not quit. Today, I tried to shut down my mac and a pop up window told me that I was unable to shutdown because mail was open. After using a key combination, I successfully was able to quit mail with force quit. Then I was able to shut down with out a problem. However, upon rebooting, my computer refused to let me loggin. I put in my password correctly but then the rainbow pinwheel showed up and stalled for a minute and then my screen flashed and the gray screen reappeared, expecting a password. I tried turning it off and back on again with no luck. I also reset my password after reading a similar discussion, but I still can't log in. How can I fix this?
Startup - Gray, Blue or White screen at boot, w/spinner/progress bar
Startup Issues - Resolve
Startup Issues - Resolve (2)
Avast! Uninstall -
Oh, I'm on my phone because if the problem, so I put the whole question in the title. But, the problem is that my computer acts like I've got the alt key down I start up, and gives me an error sound when I hit certain keys (e i, u, and a few othes) so I can't log in. Help?
You showed a kernel panic file from OS X, apprantly Log Me In is installed into OS X or running when you log in.
You should be using the developers installer/unistaller to remove Log Me In from OS X.
Somehow it's in OS X, I don't know, but it's there and you need to remove it. I'm not dealing with Windows, just OS X.
Talk to Log Me In people and find out what is installed where so you can do a manual deletion out of OS X.
If that doesn't work, you have to reboot holding the Shift key down manually search for any Log Me In or Himachi files on your computer, in your System/Library/Extensions folder too, use the free Easy Find.
https://s3.amazonaws.com/DTWebsiteSupport/download/freeware/easyfind/4.9/EasyFin d.app.zip -
Cant access app store. My machine is Mac lion OS x 10.7.3 (11D2001). I can’t log in. All keys are dead. Not working at all.
Cant access app store. My machine is Mac lion OS x 10.7.3 (11D2001). I can’t log in. All keys are dead. Not working at all.
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I need help with resetting my ichat. When i try to login now it wont let me... it says "AOL Instant Messenger password" and then "iChat can't log in to ... because your login ID or password is incorrect. How do I reset this if I cant log in? When I try to press online the same thing pops up and I have no way of logging in or asking for help.
Hi,
iChat (it would help to know which version) can accept Apple IDs as valid AIM Screen Names.
However if you have iChat 5 or earlier you cannot use ones ending in @me.com or @icloud.com issued by iCloud. (they can be used in iChat 6 or Messages as these versions make a double login to AIM and Apple to allow the use of the password).
In addition if you are using an Apple ID for an AIM Screen Name the password still needs to keep to the 16 character limit that AIM has.
AN @mac.com name can be used on any version of iChat (Until the 30th June 2014)
As it does not need a double check with Apple you can use it to log in to the AIM Web pages
Login here with an AIM Name registered at AIM or and @mac.com name and see if you get any suspended account messages.
Sometimes account can be suspended. Usually because something has triggered the "Unusual Activity" item.
About a year ago many @mac.com users that travelled out of their own country found themselves suspended when they got home.
If the Name checks out of if an Apple ID the password in known to be 16 characters or Less then do this:-
In Lion upwards open a Finder Window and use the Go Menu whilst holding down the ALT key.
Select the Library that appears in the menu list.
Navigate to Preferences.
(If you have version earlier than Lion the just navigate to ~/Library/Preferences (that's the Library in you Home - Little House icon - folder)
Fnd com.apple.ichat.aim.plist (even if you are using Messages)
Drag the file to the Trash and Restart the app.
7:39 pm Thursday; May 29, 2014
iMac 2.5Ghz i5 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad -
Ok, my MacBook haven't had any issues earlier, until today. At first Safari was acting kind of weird in that sense that a lot of letters were missing when you went on certain webpages, so I thought of updating since an alert-window popped up and notified that new updates were ready to be installed. So I opened up App Store through my Applications-folder and selected update.
First it asked if I wanted to connect my Mac to a powersource but since I had charged the battery to 79% I didn't think it was necessary. So I continued, computer restarted and began installing the updates.
Everything went fine until it was approximately three minutes left. An error message popped up and said something like "An unknown error has occured. Please restart your computer and try again". I pressed OK, rebooted my computer and when it asked for my password I typed it in. After I pressed OK, the computer indicated it was the wrong password. I tried multiple times and sometimes with different passwords... so now I can't simply log in! What's the problem?
TL;DR - Updated mac, failed after five minutes and now I can't log back in since "I have the wrong password"Forgot Your Account Password
For Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
When the menubar appears select Terminal from the Utilities menu.
Enter resetpassword at the prompt and press RETURN. Follow
instructions in the dialog window that will appear.
Or see Reset a Mac OS X 10.7 Lion Password and
OS X Lion- Apple ID can be used to reset your user account password. -
Please help - I've upgraded to ML 10.8 (and also 10.8.1) and i can not log into icloud.
I get an error saying "You can not log in at this time". I have no hair left on my head because I've pulled it all out!
Now, there are many published fixes for this, but NONE work. I've tried everything I can find:
Yes, I have an AU and US apple ID, and both dont work
I installed ML from a fresh disk wipe + install. No baggage from previous OS's.
Everything is standard, no tricky fixes or apps
No Little snitch installed
Have deleted the ~/Library/App Support/iCloud folder
Have deleted any preference files
Have opened up the permissions on the ~/Library/Caches/iCloud folder
Have reset keychain
Have deleted all references of any @me or @apple accounts
Have re-installed the ML OS from a DIFFERENT bootable USB stick
No proxies, SOCKS, or mods to network
Plain old home WIFI network, never had a problem
Have icloud successfully set up at work (QC 2.8GHZ Mac Pro 2010), on my iPhone, iPad and Macbook Pro - Zero issues
The mac having problems is a 2008 iMac, Core2Duo 2.8ghz Intel w 4gb 1067mhz ram) - Runs well, use for design.
Is it a problem with the iCloudHelper process not having sufficient permission to write to the iCloud user DB? or the Accounts folder?
Have looked into console, and when I try and log into iCloud, I get these three errors. Same every time, no matter which apple ID account you use:
1: AOSKit ERROR: (System Preferences[352]) AOSKC ([email protected]): Failed to store key, couldn't add kc item, error 100013 (service=iCloud, dsid=146089737)
2: AOSKit ERROR: (System Preferences[352]) AOSKC ([email protected]): Failed to store account info key (dsid=146089737).
3: AOSKit ERROR: (System Preferences[352]) Failed to store account info for appleID=[email protected]
Please help! Is this an incompatibiloty with the iMac problem, or a ML problem?
Much appreciated
RickWhere EXACTLY are you trying to log in to it?
Through your web browser at iCloud.com?
Or through the iCloud system preferences pane on your Mac? -
Can't log in to iMessages/FaceTime on Mac
I am having trouble logging in to iMessages and FaceTime on my Mac.
I read everything here and have tried a bunch of suggestions (if not all of them) in an attempt to rectify the problem. No luck. MBP 17 (late 2010), Mavericks 10.9.4
Here's what I've done and/or tried:
- Rebooting (duh)
- Resetting keychain (many times)
- Repairing permissions
- Trashed related preference files
- Booting in safe mode and attempted to log in
- Created another account on my Mac and attempted to log in to iMessage/Face Time
- Reset time zone and date/time settings to "auto."
- Disabling iCloud on my computer and re-logging in
- The mDNS/Bonjour fix via Terminal
- Disabling Flash from storing data locally
- Tried booting into Open Firmware to reset VRAM, but couldn't (may try again)
- Checked my Apple ID to ensure there are no other phone numbers/emails associated
- Enabled my email address as well as my phone # in FT and iM on my iPhone and iPad
- Disabled two-step verification on my Apple ID (just in case that was it--I've seen stranger things happen.)
Here's what DOES work:
- Logged into Game Center on my Mac
- Logging into iTunes
- Logging into iMessages on a different Mac
- iCloud, iMessages, FaceTime on my iPad and iPhone
- Checked for my Mac's serial no. (it's there)
Just updated to Mavericks 10.9.4 on 7/7/14, updated MS Office and Adobe Reader, then repaired permissions. After that, my keychain locked up, and I spent six hours figuring that all out. Once that was sorted out, the next day, I noticed I couldn't log in to iMessages. I don't know if it's a certificate problem or a server problem or what.
The error I get most commonly in Console is "unrecognized leaf certificate."
Appreciate any help.I solved it! I solved it!
Reinstalling did not work, neither did creating a new user account. Skip down to the TL;DR section for what I did.
I created a new user and installed OS X Mavericks again. I didn't re-format the HDD, because I did not want to re-install all of my applications and wait for all that (hours and hours). This did not work at all and in fact, even more stuff "broke." After the reinstall, I could not (and still can't) log in to Apple Support or my Apple ID via Safari (have to use Firefox). Safari is telling me it can't establish a secure connection to the idsma.apple.com or to the appleid.apple.com servers. iMessages and FaceTime were still preventing me from logging in, and everything went to Hades in a handbasket. Oh--I couldn't log in to the App Store, either. I also repaired permissions while booted from the OS install disk--that didn't help either.
However, I DID FINALLY manage to get iMESSAGES TO WORK on my Mac! (This is in my original user account, not the new one I created, just FYI.) I again changed the time zone preferences from automatic to manual (with my correct time zone) and I made a change to the time preferences so that the date is displayed in the menu bar. I did that just to ensure the .plist file was updated by the OS. (I'd done this before, but since this was a new OS, I figured it might help). Then, after reading another user's tip in another thread, I logged completely out of iMessages (and iCloud, just for kicks) on my iPhone and iPad. I also went to Sys Prefs > Users and re-added my Apple ID to my computer's user id/login.
I don't know how much this matters, but when I did that, the "caution" icon (yellow triangle with exclamation point) appeared next to the Apple ID info in the Sys Prefs. I double-clicked it to see if it would tell me anything, and it disappeared. I re-launched iMessages, and I kid you not, it logged me in! WOOT! Then I logged in to iTunes, iCloud, and the App Store. I also re-logged in on my 2 iOS devices, and it's all good. <happy dance>
Now, if I could only figure out the screwy problem with Safari and the idsma.apple.com and appleid.apple.com servers. Meh. I can log in w/ Firefox, and at least I can actually do some damned WORK on my computer now (it's only been 4 days iof this BS)!
TL;DR, try this:
1. Make the time zone on the Mac not automatic (but correct to your time and zone), and change something in that pref. pane so that it overwrites the old prefs file.
2. Log out of iMessages, iCloud, etc., on your iOS devices
3. Un-associate your Apple ID with your computer user login (in System Preferences > Users and Groups).
4. Sign out of iCloud on your Mac.
5. Reboot.
6. Re-associate your Apple ID with your user login. If you see a caution icon next to it, double-click. Should disappear.
7. Launch iMessages and attempt to log in.
8. Then log in to iCloud via System Preferences > iCloud
If that doesn't work, do these steps, then go back to # 1, above.
9. Delete all the Apple tokens and keys in the Keychain (might break some other things--may be why I can't log in via Safari right now).
10. Reinstall Mavericks/OS X.
11. Repeat steps 1–8.
Final thoughts: My serial number did appear in System Information, and I'd never had the motherboard replaced (or anything else, for that matter) on this Mac. However, this is an Apple Certified refurbished Mac, and it could be that the motherboard was replaced before I ever even owned it. Again, my S/N displayed as it was supposed to, but it could that this was part of the problem. Seems far-fetched, but... -
My friend is having issues logging into iChat with her AIM name. She can log in on regular AIM just fine, but can't log into iChat.
Any idea of what's going on? Here's the error message she's getting.Hi,
This sounds unlike anything I have come across before.
I would try the following.
I am presuming this in a Lion/iChat 6 set up.
1a) Whilst the accoount is not On line then go to the iChat Preferences > Accounts > Server Settings
Change the server name to slogin.oscar.aol.com
If the Port does not change itself then change the port to 5190
1b) Try this with port 443 as well
1c) Try it without the leading s (login.oscar.aol.com)
2) Open Activity Monitor in Applications/Utilities and use that to Force Quit IMAgent (Hit the red Quit Button then confirm Force Quit)
IMAgent should restart but in doing so it should refresh all and every login for iChat and Face Time.
3a) If the above have not worked then remove (Delete = use the minus button) the account from iChat then re-add it.
3b) If that does not remove the account again AND delete com.apple.ichat.AIM.plist before re-adding the aaccount.
To do this you will need to be in the Finder > Go Menu and Hold the ALT key and select the Library that appears.
You can then select the Preferences so you can find the stated .plist
Restart iChat before re-adding the account.
7:11 PM Sunday; December 11, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously -
Can't log in after recovery from time machine
We had to replace the disk on my daughter's MacBook Pro. We restored her data from Time Machine on an external drive. After completion the system brought up the login screen. In addition to her account, there's one for me and one for my wife. All of them appeared but none of our passwords work. The password hints are correct, but we can't log in. Help!
First, make sure caps lock is not on.
Another reason why the password might not be recognized is that the keyboard layout (input source) has been switched without your realizing it. You can select one of the available layouts by choosing from the flag menu in the upper right corner, if it's showing, or cycle through them by pressing the key combination command-space or command-option-space. See also this support article.
If the user account is associated with an Apple ID, and you know the Apple ID password, then maybe the Apple ID can be used to reset your user account password. In OS X 10.10 and later, this option also works with FileVault, but only if you enabled it when you activated FileVault. It's not retroactive.
Otherwise*, start up in Recovery mode. When the OS X Utilities window appears, select
Utilities ▹ Terminal
from the menu bar at the top of the screen—not from any of the items in the OS X Utilities window.
In the window that opens, type this:
resetp
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password window opens. Close the Terminal window to get it out of the way.
Select the startup volume ("Macintosh HD," unless you gave it a different name) if not already selected. You won't be able to do this if FileVault is active.
Select your username from the menu labeled Select the user account if not already selected.
Follow the prompts to reset the password. It's safest to choose a password that includes only the characters a-z, A-Z, and 0-9.
Select
▹ Restart
from the menu bar.
You should now be able to log in with the new password, but the Keychain will be reset (empty.) If you've forgotten the Keychain password (which is ordinarily the same as the login password), there's no way to recover it.
*Note: If you've activated FileVault, this procedure doesn't apply. Follow instead these instructions. -
After upgrading to Snow Leopard, I can not log into the computer. What Can I do?
after upgrading to Snow Leopard, I can not log into the computer. What Can I do?
SqueezeAce wrote:
after upgrading to Snow Leopard, I can not log into the computer. What Can I do?
Stick the 10.6 disk into the machine and reboot holding the option/alt key down on a wired/built in keyboard.
On the second screen, under the Utilities menu is a Password Reset, use it.
Step by Step to fix your Mac
What this will do is reset the password and the user account permissions in the process.
You might have problems with Keychain afterwards, to fix that.
https://support.apple.com/kb/HT1631 https://support.apple.com/kb/TS1544
If your still having trouble, look through these User Tips
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents#/?p er_page=50 -
Please help, other forum from 2011 didn't help. Can't get info because I can't log in.
See this Apple note, which applies to OS X 10.7 Lion as well. This Apple note applies to OS X 10.6 and earlier but provides a little more information. When they talk about booting from CD, that's a boot with command and r keys held down in OS X 10.7 Lion.
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Whenever I want to log in my 6 months macbook pro. It will log out. I've tried pram etc and it doesn't works. I also entered safe mode and it won't enter. Help me please, this is the video of my mac problem.
Ok, if still not logging in with shift key held, then we can reinstall or restore from time machine. But there is another solution which will be quicker. Because it's getting to the login screen, and this issue occurs when we try to go into your user, it stands to reason this is a user issue, so putting down a new system is unlikely to resolve it.
If you boot to your install disk and go into "reset password" from the utilities menu. On that screen select your HD and look in the drop down list for... I can't remember off the top of my head, but there aren't many options and it'll most likely say root, maybe master... the one that's not your user anyway. Then enter a password for this and repeat it. What we've done is enable the root user (God mode), so do not mess around in this user unless you've very confident.
Restart the machine, this time select the new "other" icon at the login screen. Username = root, password is whatever you set it to. Can you log in here? If so, navigate to HD/Users/YOUR_USERNAME/Library
In there you'll find a folder called prefer "Launch agents" - rename this folder or move it to the desktop folder in your user.
Try log into your user again, if same, go back to root user.
This time, in the same location, look for a folder called "preferences" - again, rename or move and try login again.
If still the same, same procedure, but this time rename the entire user library and then try login.
We can move these files and folders back - if you put them back in location or rename to original name, it'll be as though we did nothing. When you login it will automatically rebuild these folders, but it will be as though it's a new machine almost - we can get most of it, if not all of it, back though
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The tabs that will not respond are usually at the top of the page that give access to different sections in the website. It often will include the log in and log off tabs.
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