KHS34: Re: my printer says 'printhead missing"

http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/my-printer-says-printhead-missing-quot/...
‎12-16-2012 04:29 PM
Finally had chance to complete the form and make the call. After going thru all the information provided on the form, I was transferred to another, expert section - something like that. Volume of call was very poor, brief exchange - than got disconnected. I assumed he would run through the procedure, open latch, unplug, etc.
May not be worth the effort, if could find the recept I would return to Sams Club.
Thnaks for the help.
I am a former employee of HP...
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Here is a link that addresses the error message that you are getting on the product. If this does not fix the issue. One is looking at product replacement as the printhead is not a replaceable part. If you are still in warranty, HP may replace the printer at no cost to you. I'll link the information to get in touch with them below. The link will take you to a form to fill out. Once you fill it out and it is processed, it will give you the printers warranty information, a case number, and the phone number to call.
HP Technical Support Case Call Form:
http://goo.gl/w7Hgh
I hope that this helps.
I am a former employee of HP...
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KHS34: Re: my printer says 'printhead missing"

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