Kicked Out of Response Group When Status is Away

Lync 2010:
When switchboard staff enable the Response Group for Main-Line incoming calls and their Lync status changes to "Away," they do not receive the incoming calls.  Sometimes the switchboard staff are at their desks but not active on their
computers; so, how do we change the setting so that they receive incoming main-line calls no matter what their Lync status is?
Thanks!

Hi,
Please check the Routing method in the Agent Group setting:
To offer a new call to each agent in turn, click Round robin.
To always offer a new call to the agents in the order in which they are listed in the Agent list, click Serial.
To offer a new call to all agents who are signed into Lync Server 2010 and the Response Group application at the same time, regardless of their current presence, click Attendant. Lync 2010 Attendant users who are configured as agents can see all the calls
that are waiting and answer waiting calls in any order. The call is sent to the first agent who accepts it, and the other Lync 2010 Attendant users no longer see the call.
Kent Huang
TechNet Community Support

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    var timeOutURL = 'http://psfapp01.apis.dhl.com:8000/psp/hr8prd_2/EMPLOYEE/HRMS/?cmd=expire';
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    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) ByPassSignOn : False
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) Timeout : 3600
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) WarningTimeout : 3300
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    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) CharSet : UTF-8
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) GetHelpURL(...) : http://psfapp01.apis.dhl.com:8050/PSOL/htmldoc/f1search.htm?ContextID=%CONTEXT_ID%&LangCD=%LANG_CD%
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    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) User-Agent : Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727)
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) Referer : http://psfapp01.apis.dhl.com:8000/psc/hr8prd_2/EMPLOYEE/HRMS/q/?ICAction=ICQryNameExcelURL=PUBLIC.TO_US_EXPRESS
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    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) Cookie : psfapp01-apis-dhl-com-8000-PORTAL-PSJSESSIONID=KtZGKjVkQvcJ7dtMnfZ2GXF21GTMy2W2!1326557168; http%3a%2f%2fpsfapp01.apis.dhl.com%3a8000%2fpsp%2fhr8prd%2femployee%2fhrms%2frefresh=list:|||; PS_LOGINLIST=http://psfapp01.apis.dhl.com:8000/hr8prd; SignOnDefault=PSHC; PS_TOKENEXPIRE=8_Jun_2009_23:06:10_GMT; ExpirePage=http://psfapp01.apis.dhl.com:8000/psp/hr8prd/; PS_TOKEN=AAAApAECAwQAAQAAAAACvAAAAAAAAAAsAARTaGRyAgBObwgAOAAuADEAMBSPf+/Tr6qoaRnDIxX4SMQ3HizizwAAAGQABVNkYXRhWHicJYpdCkBAGEXPIFmAbZCR32fEk6Ykj7MEG7Q41/hunU73fsBtojjBoIuejxmOg40pZWFnzZnVXFLPqcVrcw01lTJSiF3gIFqllLeipQ/+5/t/AY0yC8k=; HPTabName=DEFAULT
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    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) Cache-Control : no-cache
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) Accept-Language : en-us
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) Accept-Encoding : gzip, deflate
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) Accept : image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, application/vnd.ms-excel, application/vnd.ms-powerpoint, application/msword, application/x-shockwave-flash, */*
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    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) PS_LOGINLIST : http://psfapp01.apis.dhl.com:8000/hr8prd
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    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) PSHome : hr8prd_2
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) Portal : EMPLOYEE
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) Node : HRMS
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) InputKeys_bind2 : 06/08/2009
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) InputKeys_bind1 : 06/07/2009
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) ICYPos : 0
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) ICXPos : 0
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) ICType : Query
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) ICStateNum : 1
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) ICResubmit : 0
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) ICQryName : TO_US_EXPRESS
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) ICFocus : InputKeys_bind2$prompt
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) ICElementNum : 2
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) ICChanged : -1
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) ICAction : #ICQryDownloadExcelFrmPrompt
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) ContentType : q
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) ContentID :
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0)
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) PeopleCode Globals
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) &global_DN : Str=
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) &bConfigRead : Bool=False
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) &bDynamicRole : Bool=False
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) &host : Str=
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) &cnctDN : Str=
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) &cnctPWD : Str=
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) &dirProd : Str=
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) &scope : Str=
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) &base : Str=
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) &authAttr : Str=
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) &defaultUserId : Str=
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) &authMethod : Str=
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) &sslYN : Str=
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) &anonYN : Str=
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) &authNMap : Str=
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) &g_strDefaultTab : Str=DEFAULT
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) &g_sTraceName : Str=
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) &g_sFilter : Str=
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) &g_sCommand : Str=
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) &menuNum : Str=46
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) &gQueryRec : Record=NULL
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0)
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) Current Service=ICQuery; Return code=0; Ok=True
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) Component=; Market=; Page=xyzzy; Process flags=700431c0; Mode=0081
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0)
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) Build Keylist
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) Current Keylist
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0)
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) Begin Component
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) Page xyzzy IdxCount=2
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) Field InputKeys.bind1 type=editbox occ=(1,1,1) use=0000 rect=(0,0,0,0)
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) IdxList: scrl=(-1,-1,-1) rec=0 field=0
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) Field InputKeys.bind2 type=editbox occ=(1,1,1) use=0000 rect=(0,0,0,0)
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) IdxList: scrl=(-1,-1,-1) rec=0 field=1
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) End Component
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) Begin Scrolls
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) Begin level 0[row 0] occcnt=1 activecnt=1 hiddencnt=0 scrlcnt=0 flags=0000 nrec=1
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) RecordsEventSet 00000000 SubscrollsEventSet 00000000
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) Rec InputKeys (recdefn 00f5a8e0) keyrec=-1 keyfield=-1
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) EventSet 00000000
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) Row 0 at 00ecef58.
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) CRecBuf InputKeys(00f423f8) fields=2 changed new lvl0 needsinit
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) bind1(001fc498)='2009-06-07'; changed (was '') updated key used
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) bind2(001fc4e4)='2009-06-08'; changed (was '') updated key used
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) End level 0[row 0]
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) End Scrolls
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) User ID=PSHC; Browser=IE/6.0; OpSys=WINNT;
    PSQRYSRV.10159 [06/09/09 06:06:30 [email protected] (IE 6.0; WINNT) ICQuery](0) ==================================================================================
    }

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    Richard

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