Kin TwoM activation help!  Please :)

My husband and I are trying to upgrade/activate a couple of Kin TwoM's that we recevied.  We received batch number one (two phones) on Monday...and after an hour or so on the phone...no go.  Tech support said its a bad phone, and they'll send out new ones.  My husband received batch number two (two more phones), and they do not work as well. 
He is trying them in another area now.  Someone suggested him trying a different Verizon Tower.  (??)
I have seen many other forums saying it took 2 or 3 or even 4 different phones to get ONE working.  ??  Why is this still happening?  When someone sends a "bad phone" back...is it just put back into stock?    Boy, I sure hope not.  Because all that is happening is Tech Support and Shipping/Recieving are wasting a lot of time trying to get them figured out...and reshipping.  Let alone the cost of reshipping.
I REALLY would like to get our phones working.  I just love the minimal features and the WIFI capability that the Kin TwoM has.  Please let me know (as soon as you can, please) if someone...anyone...can help me out!  Any help will be greatly appreciated!

RUN AS FAST AS YOU CAN back to the store or to the post office...whatever..before you use those Kin TWOs.  I got on just at one month ago and CANNOT STAND IT!!!  It is a complete piece of crap.  The reasons are long and numerous and I'd be glad to go into it all in detail if you want concrete reasons to return it, but lets just say I had the last straw when my phone started randomly SHUTTING OFF last week.  I spent HOURS on the phone with Verizon last week when the phone was litterally less than 30 days old trying to get them to switch it out for another phone ANY other phone only to essentially told to stuff it and buy another phone at full retail price if I was unhappy. 
DO NOT ACTIVATE IT!!!  Just send it back and get something else!!!  It doesn't work.  In fact both at a regular Verizon store AND at a Verizon Wireless dealer store I was told that they got so many complaints about the phones that they do not display them anymore and strongly suggest to customers to get any other phone Verizon offers.

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