Kin Twom Troubleshooting and help please?

Alright, so I got my Kin Twom a couple months ago, and about the 3rd month after having it, it shut itself off, and, upon turning it on, it went to the Verizon Wireless startup screen for about 5 minutes, then moved on to the Kin Twom screen for another 5 minutes, then went to a completely black screen except for the backlight. I couldn't turn it on or off and had to take the battery out to shut it down. A few times I put the battery in and it would startup completely, but the touch screen didn't work. I assumed it might've been overheated so I left it inside and left it alone for several days, and, lo and behold, I turned it on and it started working normally again. It worked fine for about another month, but a few days ago it started to do the same thing. I went to a Verizon store and asked for a replacement and they told me the manufacturer most likely not replace it because of a tiny crack on the screen.
Has anyone else had this same problem? If so, how can I fix it?
Thanks for your help!

Hi lightsonthesky! We can certainly can complete troubleshooting. However, if the phone has a cracked screen it may be determined that the problems were caused by the physical damage. Do you have insurance? If so, the physical damage would be covered. If not, send me a Private Message and include a contact number and the best times to call you.
ChaunceyM_VZWsupport
Follow us on twitter @vzwsupport

Similar Messages

Kin Twom Verizon and Microsoft are missing a great opportunity

To my mind the Kin Twom is a great feature phone with only two problems that really need correcting. First and foremost contacts need to be able to be saved away from the phone. Kin Studio needs to opened up to the latest Kin phones and not shut down at the end of January. Zune software needs to be modified to save contact information. Verizon needs to make My backup assistant work on the Kin phones. One of these things needs to happen in case your Kin is lost, stolen, etc. and to make moving to a new phone in the future easier.
The second problem with the Kin phone is the inability to organize contacts into some kind of groups. If you have the capability to store 1000 contacts in the phone, you need some way to organize them. Feature phones far less capable than the Kin already have this. How hard can it be to program this feature in.
I recently went looking for a touch phone that I could use without a data plan. It came down to the Pantech Crux, LG Cosmos Touch and the Kin Twom. The Kin Twom was the obvious choice for me. Where else can you get a feature phone with Wifi, touch screen and an 8 megapixel camera with flash and zoom, and music player?
Sure the interface takes some getting used to. But it is miles better than most of the Verizon feature phones. Those interfaces have not changed in years. The Kin is a windows interface (not quite Windows phone 7, but still good). People should stop comparing it to a smart phone. That's not what it is. It lies somewhere between a feature phone and a smart phone.
I also liked the original Kin phones with the social networking features. Some of these features were really unique. I read all the reviews that said the phones failed because the data plan was too expensive. That's not the phone's fault, it is the fault of Verizon marketing. A social networking phone with the ability to save photos and contacts info up in the cloud was really unique in the feature phone market. Both Verizon and Microsoft have really screwed this up. They have a product that could truly impact the feature phone market for years. Frankly there a lot of people who don't want/need a smart phone. Instead those of us with Kins are having the come up with workarounds for the contact problems and watching the unique features of the phone being stripped out by Verizon/Microsoft. Sad

What everyone said here is right on the money. Simple fixes, none of these are new to phone technology, nor are they absent from any other feature phone, but they would do wonders for the Kin phones. Like technobody said, the exact 3 phones were in my considerations, and for the exact same reasons, i didn't even hesitate to snatch up the Kin Twom. There are so many things you did right about this phone, the actual phone is a gem. It just has a few issues to be addressed.
For me, it boils down to 4 or 5 major issues that weren't addressed either in the beginning, or during the original to M model transition, that if they were fixed, 90% of its problems would be fixed:
contact transfer/backup (backup assist is verizon's own program, but because of the original loop, wasn't needed for this phone, and when re-writing this phone's software for feature phone release, somehow this slipped through quality control/testing)
volume keys locking upon phone lock
groups for contacts: ability to make and select contact groups, especially for mass texts, or easy access to contacts when the contact list gets very large and bothersome to scroll through. also to be able to select both the entire group, or go through and add 1-by-1 contacts from within the group (in other words, not exiting the select 'menu' until it is user-commanded to do so)
Messaging: ability to select individual messages and manage them, such as delete, forward, resend, view details, etc, as well as ability to select emails from contacts when adding to a sender. Additionally, being able to send quick-texts (user-saved, like in other feature phones), and having the keypad on the touchscreen appear as a slide-up/down functionality (think, cosmos touch design), so you can at least type when the phone is closed, for quick replies (w/ added predicative text). Afterall, the Kins were designed as messaging phones..so how does it not have predicative text (T9, iTap, etc), and not have any ability to text with the phone closed?
ringtone rename/deletion/organization into default groups of melodies/alerts/alarms, as well as a vibrate only setting for sounds (along with fixing the alarms to vibrate when phone is set to vibrate)

Kin Twom Phone and Message App Problems

I have searched around and cannot find a similar problem to the one I am experiencing. Yesterday, I tried sending some text messages, after typing my message I would try to send (tried via the on screen send button and the keyboard enter button), and I was always sent back to the home page. I tried many times with the same results. I finally decided that maybe I should try clearing out my messages. I have only had my phone for 2 or 3 weeks, and I probably only send/recieve between 5-10 texts a day. So I didn't think this should be a problem, but figured I should give it a try. Well after some time, because it appears there is no easy way to delete ALL messages at once, I deleted my messages, and it appeard to fix that problem.
Now, today, I have a new problem. I cannot make a call by manually dialing a number. As soon as I enter the phone app I am sent back to the home screen. I have tried everything, and cannot seem to get the phone app to stay up for more than a half second (not quite enough time to dial a number).
Is anyone else aware of these problems? I am afraid I will have to take my phone back, and loose all my songs, contacts, etc.

mamcgoron wrote:
I have searched around and cannot find a similar problem to the one I am experiencing. Yesterday, I tried sending some text messages, after typing my message I would try to send (tried via the on screen send button and the keyboard enter button), and I was always sent back to the home page. I tried many times with the same results. I finally decided that maybe I should try clearing out my messages. I have only had my phone for 2 or 3 weeks, and I probably only send/recieve between 5-10 texts a day. So I didn't think this should be a problem, but figured I should give it a try. Well after some time, because it appears there is no easy way to delete ALL messages at once, I deleted my messages, and it appeard to fix that problem.
Now, today, I have a new problem. I cannot make a call by manually dialing a number. As soon as I enter the phone app I am sent back to the home screen. I have tried everything, and cannot seem to get the phone app to stay up for more than a half second (not quite enough time to dial a number).
Is anyone else aware of these problems? I am afraid I will have to take my phone back, and loose all my songs, contacts, etc.
Please make sure to have your phone keyboard shortcut turned on. To reach the Phone settings screen, go to Apps > Settings > Phone. If your phone keyboard is set to OFF please change the setting to ON, as this may resolve your concerns.
You may find other helpful information at the link below that points to your phone's manual.
Kin TowM Manual

Happy New Year and help Please!!! IPOD 4th GEN won't Synch??

Hello,
And, thanks for reading my question. I recently purchased an IPOD 4th GEN touch from Gamestop. I previously had an ipod that was stolen a few years ago. I had 2000 songs on my itunes and just haven't used it till now.
When I bought the IPOD I ensured that my itunes and ipod were using the most current software. However, it is not synching my music. It will let me start to synch and then go through steps 1&2 of a five step process before it tells me that itunes has encountered a problem and must shut down. There is no specific code it gives me it just asks whether I'd like to send an error report or not.
I have ensured my firewall was off. I restarted the IPOD and computer, and still nothing. Same error message and itunes shuts off. I have installed the latest updates to bonjour and quicktime, restarted, and still no remedy.
I was tempted to uninstall everything but am afraid of losing my music. Only 30-40 songs are in my icloud. I imported the other songs to itunes a long time ago.
Does anyone know how I can get these songs on my ipod? Thanks in advance for any help and Happy New Year to all...

You probably need to set up automatic syncing. If you do not set it up, it will still "sync" but it will sync nothing.
In iTunes 12, select the iPod so that you see its Summary settings screen (click the "device button" on horizontal bar). In the iPod's sidebar, under Settings, click Music. To the right is the iPod's Music settings screen, where you tell iTunes how to sync your iPod.
Check the box for Sync Music. This enables automatic syncing for songs. Below that, if your entire iTunes library fits on your iPod, you can choose the option to sync Entire music library.
Otherwise, you can choose to sync Selected playlists, artists, albums, and genres. Then, select what you want to sync from the lists below. On convenient way to set this up is to create one or more playlists in your iTunes library with songs just for the iPod. Or you can use existing playlists. On the iPod's Music settings screen, find and select (checkmark) just those playlists under Playlists.
When you click Apply, iTunes syncs your iPod with your selection(s) on the iPod's Music settings screen, and keeps it "in sync" automatically.

Hi all! Been given my bosses old iphone as a work phone. Need to keep his contacts on the phone and update my own(from previous non iphone phone). Ideas and Help PLEASE??

Hi all, I have recently been given a new work iphone. It was my bosses. He wants me to keep all his old contacts already on the iphone. However I will also need my old contacts from my own old phone(not iphone). I was wondering how I go about this?
This will be my first experience with iphones and so I know very little about them, however I am worried about itunes libraries. If I try to update my iphone software etc using itunes will I lose all my bosses contacts from the phone since I will obviously be using a new itunes library that is not his!
Sorry for the confusing nature of the this post. But any ideas, input or help will be greatly appreciately!

You'll need to restore your phone from the latest backup you made before he synced his phone.
To check if there is still a backup you can use, do this:
Open iTunes Preferences:
Windows: Choose Edit > Preferences.
Mac: Choose iTunes > Preferences.
Click Devices (the iOS device doesn't need to be connected).
iTunes will show the phone number, IMEI, and serial number of the backed up iPhone when you position your mouse pointer over a backup (iTunes shows only the serial number for iPad and iPod touch). You can use this to find the backup you want to use.
Then restore from that backup by following this article:
iOS: Back up and restore your iOS device with iCloud or iTunes
Do the same with his device after that, using his old backup.
If you can't find one, set it up as new device without using any backup.

Kin twom troubleshooting question

When someone calls me, I can hear them, but they can't hear me. Same thing if I make a phone call, person on other end can't hear me. I'm guessing it might be a microphone problem on my phone? If so, is there anything I can do about it? Or does anyone have any ideas what my problem might be?

Hello gooseberries,
I know how upsetting it can be to not be able to get any outbound audio on your calls. Does the phone react differently when on speakerphone or when attached to a headset? Have you attempted pulling the battery and reinserting? Is there any apparent physical or water damage to the device? I would certainly like to troubleshoot this concern further to find a solution and look forward to hearing from you.

Kin twom - making and emailing video

As best as I can determine the only way to record a video so it is saved and attachable to a email it to first go to the email program, click attach, then slide your photos album over to the camera/ video, switch to the video and record and it auto attaches. The problem is if you record a video first, it is saved in the photo album and you can see it and view it, but if you try to email it it does not show in the album to allow attachment.
If you go through the email first and click attach, then take videos, one or several, and they attach and you then discard the email and not sent it, you can come back later and attach them as they are visible in the album so you can pick to attach.
This is obviously bad programming logic as it is normal for a person to take random videos and later decide to sent email them. ie youtube.
Maybe someone knows a trick or method I'm not aware of?
BTW, I have blocked the data via verizon webpage, but I doubt that has anything to do with this. I have received mms photo attached messages with no issues.

I'm guessing that when Microsoft reconfigured the Kin to eliminate the loop, spot and whatever they changed in the software, they failed to make sure the logical function of the video program worked correctly. I suspect that Microsoft will never update or fix any bugs on this phone as they are probably concentrating on their new windows phone. After their first release of the Kin and its fiasco, they are probable just trying to cut their losses and get rid of back inventory so they can try to compete with their new full featured smart phone. That said, I probable will keep this phone and deal with the miscellaneous quirks, as I don't want a data plan and the wifi works nicely. If they do release a software update, that would be iceing on the cake.

IMac Printer recommendations and help please...

Hi there
I am looking for an all-in-one printer for my iMac 24. I have an older printer that i used to use with my old Windows PC, but have had issues with it on my Mac.
Any good recommendations are most welcome. Also, I used to scan stuff into Photoshop via WIA support. I am lead to believe that Mac does not support WIA so how do you scan into photoshop / Adobe acrobat etc fomr these types of All-in-one printers????
many thanks
Scott

I am a fan of HP printers, currently using a Officejet 7410 all in one. One of the reasons I like the HP's is they have several models with wireless functionality meaning using Airport I can print, scan, copy and even fax wirelessly. This gives me the freedom to put the printer where I want as well as having fewer wires. The 7410 is an older design now however you can get the 7280, L7760 and others with wi-fi build in. Setting them up is extremely easy too, I was up and running within a few minutes.
You can go to www.hpshopping.com and do comparisons on a variety of printers and I'm sure be able to find one that meets your needs.

Comcast mail pic attachments reg in firefox huge in google why and help please

in my comcast mail when i use firefox to send pic it is ok but if i use google to send pic it is huge how can i change something in google. It is the same size attachment jpg 3.mb. In firefox i can preview it in comcast mail and google i can't. thank you for any help

If you're using GMail see the support article here for how to enable POP
http://support.google.com/mail/bin/answer.py?hl=en&answer=181714

Kin TwoM activation help! Please :)

My husband and I are trying to upgrade/activate a couple of Kin TwoM's that we recevied. We received batch number one (two phones) on Monday...and after an hour or so on the phone...no go. Tech support said its a bad phone, and they'll send out new ones. My husband received batch number two (two more phones), and they do not work as well.
He is trying them in another area now. Someone suggested him trying a different Verizon Tower. (??)
I have seen many other forums saying it took 2 or 3 or even 4 different phones to get ONE working. ?? Why is this still happening? When someone sends a "bad phone" back...is it just put back into stock? Boy, I sure hope not. Because all that is happening is Tech Support and Shipping/Recieving are wasting a lot of time trying to get them figured out...and reshipping. Let alone the cost of reshipping.
I REALLY would like to get our phones working. I just love the minimal features and the WIFI capability that the Kin TwoM has. Please let me know (as soon as you can, please) if someone...anyone...can help me out! Any help will be greatly appreciated!

RUN AS FAST AS YOU CAN back to the store or to the post office...whatever..before you use those Kin TWOs. I got on just at one month ago and CANNOT STAND IT!!! It is a complete piece of crap. The reasons are long and numerous and I'd be glad to go into it all in detail if you want concrete reasons to return it, but lets just say I had the last straw when my phone started randomly SHUTTING OFF last week. I spent HOURS on the phone with Verizon last week when the phone was litterally less than 30 days old trying to get them to switch it out for another phone ANY other phone only to essentially told to stuff it and buy another phone at full retail price if I was unhappy.
DO NOT ACTIVATE IT!!! Just send it back and get something else!!! It doesn't work. In fact both at a regular Verizon store AND at a Verizon Wireless dealer store I was told that they got so many complaints about the phones that they do not display them anymore and strongly suggest to customers to get any other phone Verizon offers.

Kin TwoM: Review, FAQ, Q&A, troubleshooting, etc.

I bought the kin twom 3 days ago. We qualified for the new every 2 free phone, contract renewal deal, so i've been looking around for a few weeks, doing my research on forums here and there. So, i already knew most of the quirks by the time i bought it. To those who have made detailed reviews, thank you. It helped me decide whether to buy this phone or not. So to contribute back and perhaps help others searching for answers to the Kin twom, I am making a review/FAQ/Q&A to hopefully help answer questions, add my own insight, as well as information that i've found from scouring this and other forums. I also have a few questions of my own that i will ask. It will cover many questions that i have seen asked around, questions i had in mind before i bought the phone, as well as questions and observations i now have.
***and i am hoping somewhere a verizon/microsoft rep is reading this and passes the message along..that this is one of the best feature phones out there, all it needs a a few minor firmware/software fixes, and really is as close to the 'perfect' feature phone that i and many others have been looking for***
This is a very long review, so I will post it in separate posts (apologies for the double.. 10x post).
Contents:
**1 Overview, pro's and cons
**2 Physical quality
**3 Wifi
**4 Phone: calls, messaging, etc
**5 Camera
**6 Zune
**7 Secondary apps: alarm, calculator, calendar
**8 Cases
**9 Sensors
**10 Questions
Background: my old phone was a razr v3m, back to the stone ages. It was a free phone when i bought it, and i was looking for a free phone upon upgrade too. This phone is $50, but for a one-time charge, that was within budget for me. I also used the new every 2 $100 towards purchase offer to get it free. That being said, this could be why i love this phone, because in nearly every way, it was a HUGE improvement. The type of things i was looking for in a phone: good call quality, qwerty keyboard,
good camera. I mainly use my phone..as a phone. Call, text, and because i don't carry a camera around with me,
having an 8 mp with me and HD video was a huge bonus. I don't mind touchscreens, as long as it has a separate keyboard with it (i can't stand just having a touch keyboard, because you can't really do anything unless you are looking at it, and even then, you can miss keys). Looking online and finding this phone and that it had the great camera and full keyboard as a feature phone (no data) at a low cost, i was instantly drawn towards it.

**1. First things first, this is a feature phone, not a smartphone. There are no apps. They call their programs 'apps', but they are really just every phone applications, like phone, calculator, messages, browser, etc. You can imagine why this phone failed its first time through as the kin twom, being a smartphone. It would make just about the worst smartphone out there. I also was not looking for the social networking type phone that this was originally marketed as. This phone is for people who DON'T want data plans, don't want to pay extra. It is currently being sold for $50 with a contract renewal/new contract, and $220 without a contract. The kin onem is a smaller version of the kin twom, if that is the form factor you are looking for, and that is currently listed as $20 w/ a 2 year contract, and $120 contract-free. They are very similar phones, from what i know, they have identical user interfaces and software.
Here are the user manuals for the two phones:
Kin Onem: http://cache.vzw.com/multimedia/mim/kin_two_m/kintwo_m.pdf
Kin Twom: http://cache.vzw.com/multimedia/mim/kin_one_m/kinone_m.pdf
I read this even before i bought the phone, but that could be because i am pretty picky when it comes to buying new products, especially knowing i want it to last at least 2 years. It would be a good idea to read this, although it is understandable if 150 pages isn't your definition of light reading (although this review is pretty long itself..)
Here is also a link to a very helpful review video of the Kin twom (thanks to ertrox342, fantastic job!), you can see many of the features here. *note: for blocking data other than airplane mode, read further down my review*
Part 1
Part 2
Response to comments
off the top of my head, i will list pro's and cons of the phone (some of which will be covered in further detail below). Many of the cons have been listed all over these and other forums and are more bugs than just cons of the phone, but i will list them anyways.
***Pros:***
*mostly deals with the functionality of the phone. In my opinion, it far exceeds my expectations (being a feature phone, low budget and all)
-full qwerty keyboard: lots of spacing between keys, space on its own line, good for bigger hands, etc. (although i've heard people complaining theres too much room between keys..i don't see how you can have too much room, in my opinion thats probably because they're used to a squished, shrunk keyboard from a previous phone)
-8 MP camera, 720p HD video, with flash, some lighting settings, and auto-focus (well beyond what i expect from a phone). No, the flash does not work with the video, nor can you use it as a flashlight, which is a little bit of a downside, but not unbearable. it does do have a burst setting, where it takes 3 successive pictures, good for motion, or where you need to capture a photo at the right time (think..the classic jump in the air).
-great capacitive touchscreen: very responsive, registers well, very comparable to apple's iPhone, iTouch response. Has pinch to zoom, double tap, 2 finger tap, scroll features.
-Wifi. Yes, internet without a data plan. the browser is based off IE6 (from what i've read), it opens most pages, plays certain videos (youtube is the main one, microsoft must have used a custom plugin to get videos working), really what you expect from a phone.
-Zune player. along with wifi, these are all extra bonuses i really didn't expect on a low-budget feature phone. although i am used to apple's itunes, it is a full player on-board the phone, it just takes getting used to the interface (unless you already own a zune)
-FM radio. again, a bonus. Is within the zune player, and now i can listen to radio, or mainly for me, sports games, etc. One downside though, will be mentioned later (cons, **6)
-3.5 mm headjack: standard size, i don't like it when phones decide to throw on a 2.5 mm headjack, although they both are 'standard', 3.5 is much more common, and saves you a trip down to radioshack and some $$ to buy an adapter, or new headphones.
-good call quality, speakerphone works well, etc
-Great battery life: that could be from what i am used to, my old phone needed daily charging, would often go low-battery in 3/4 a day, and it always had a low-battery beep that could not be silenced without silencing the entire device. It has lasted for 2 days now though, and that has been under pretty heavy use from me testing the new phone.
-threaded messages: again, the main thing i use a phone for is calling and texting. The messages are sorted by contact, you CAN send more than 160 characters per message (it auto-divides them into individual messages), even to non-verizon customers. That was one of hte most annoying things about my old phone, was once you get to 160 characters (to non-verizon customers..but who really keeps track of who is verizon and who isn't), you had to send and start writing a new message. And yes, you CAN send/recieve MMS simultaneously to having a functioning Wifi (the 'right' way to block data, explained later, **3)
-Alarm, calendar, calculator: one more thing i generally use my phone for..alarms and the calendar.the original kin didn't have a calendar/calculator, but microsoft did add these to the kin onem/twom models.
-auto-brightness: brilliant. it works wonders for the battery life, and it adjusts it to a great level when needed. When it is dark..not very bright. when you're outside, brighter screen so you can see it. however, the sensor on the phone can sometimes be covered up by your hand, which makes the screen darker for the setting you are in, which might be what is happening to those who say the auto-bright doesn't work well. I haven't found the exact sensor location yet, but i believe it is the little dot by the earpiece.
***Cons:***
This list is much bigger..but that does not mean that the cons exceed the pro's. The pro's are actual functionalities of the phone, the con's are minor quirks here and there, they can be bothersome, but not crippling. For most part, they are listed from most annoying to least. I will list as many con's as i have seen mentioned around the forums, as well as some of my own, so you can judge the phone for yourself. They don't all necessarily bother me.
-volume buttons: they do not lock when you lock the phone. That is a sign of poor software engineering..but its bearable (lock..doesn't that mean lock everything, except unlock?). I ordered a case however, that hopefully will make the volume buttons a lot harder to accidentally push. I think what they had in mind was being able to change the volume while listening to music, but if it is locked, then it should be fully locked..they didn't get this one right. One thing about the phone, however, it seems to have sensors on it, whether infared, light, or just pressure/touch sensors, where the actual buttons don't register unless it senses it is 'being held'. Not quite sure how it works, but will discuss later (**9)
-alarms do not have vibrate only: even if your phone is set on vibrate, there is no vibrate. i do have work-arounds, though, that will be discussed later (cons, **7)
-messaging: only threaded messages. cannot just sort by time, with all contacts integrated. Also, no one has figured out a way to delete individual messages (or access the message info, for that matter), only the entire conversation. After using the phone for a while though, i realized i never would actually want to just sort by time anyways, it does sort by time in between all contacts, just not in between all messages. Also, people have said there is no way to forward messages, which i could not figure out either. However, i can't think of the last time i've forwarded a message anyways, so that doesn't bother me.
-no contact groups. So far, i have not figured out how to make groups. I would love to pin some groups to my favorite contacts, rather than just individual contacts, but the only thing i figured how to do was to 'link' contacts. That groups them together, but then you don't see the names of the contacts, only their numbers (and i don't memorize numbers..not since i didn't have a cell). this is also directly related to mass-texting: you can send mass texts, but have to select the contacts individually, or use these groups where you can't see their individual numbers anyways, and have to select them one at a time.
-Verizon's own backup-assist does not work with this phone. I'm guessing this is because the original kin had the online studio to sync everything, and they didn't bother making it compatible. When they made it a feature phone, they didn't bother making the backup work because it was backed up a separate way. Also, i've read that it does not support bluetooth OBEX profiles, which means you can't transfer contacts via bluetooth. It does have bluetooth in general, though.
-it was said in one of the other posts that verizon has been updating its systems to be able to transfer contacts for the new kin models in its stores. I don't know whether that is fixing the backup assist compatibility issues, or providing a way to direct-connect the 2 devices and sync the contacts, but that is promising news to those who don't want to spend the time entering in all of your contacts.
-slippery backing: the material to make the backing of the phone is very slippery, what i would call poor quality plastic. sounds quite hollow too..like it could break with a drop. However, i'm getting a rubberized case for it that will hopefully fix this and not make it feel like i am going to drop the phone at any time (details later, **8). While the backing does feel cheap, the front half of the phone is very solid. it is a very thick, hard plastic, and doesn't seem like it would break upon impact. I did get a screen cover for it anyways though, because for its cost, i would rather put one on than be bothered by a permanent scratch. They are quite cheap online, although i did buy mine through verizon (they actually gave me a droid incredible cover because they didn't have kin accessories, but the screen sizes are about the same, so i can't complain).
-along the same lines, because it is slippery, it is very hard to press the back button when holding it with 1 hand. i wish it had a back button on the touch screen along with the physical button.
-form factor: the phone is largest along the front of the phone, and slighty chamfers in as you go to the back. when it is in your palm, it feels firm and tight, but when using things like the camera, it really would've been a better design to just not have that chamfer. From feel, i believe it only feels funny because the back cover is so slippery. When the case i ordered comes in, hopefully it will have enough friction to stay put and feel good in the hands.
- a general lack of settings: there aren't many theme settings (only color), and no font sizes (for some reason, you can't zoom in on texts or anything else for that matter, other than the browser and pictures), so be weary if your eyesight isn't the best. Like mentioned with the alarm, there is no vibrate as a sound setting, only a global 'vibrate with sounds' setting. A work-around (that i haven't tested yet, but would most likely work) would be just to create a blank ringtone, and call it vibrate, and keep that global setting on, but you wonder why didn't have a vibrate only setting in the first place. When the phone is put on vibrate, alarms still sound.. but they don't vibrate. but when the global vibrate is on and the phone is on low, medium, or high volume, the vibrate does work for alarms. Kind of backwards. poor software debugging, if you ask me, but its bearable. I wish you could custom move where the 'recent' and time dashboard were on the interface to the top corners, when holding it landscape, it is a lot more natural for me to press the top of hte screen, not the bottom.
-no touchscreen keyboard. it doesn't have a touch qwerty, and it also doesn't really have a keypad touch either. while the keypad does come up with calls, you can't use it for texts, or inputting anything other than just a basic phone call. in other words, you have to open the phone to type. it doesn't have t9/predicative texting, and no quick texts either.
-no back button on the touch screen..only the physical key. I wish microsoft would release an update with an optional setting to make a back and home button appear in one of the corners much like the time dashboard and recent buttons are.
-this isn't a kin specific gripe, but phones with accelerometers/auto-rotate in general. I've never had a device that had auto-rotate, so it will just take some getting used to, to keep the screen from not rotating the other way when i don't want it to (if i want to use the phone lying down, i will have to turn it the other way, etc).
-qwerty keyboard: the enter key is right next to the backspace key (not to mention that return and backspace icons look very similar...). Aftera while, you sort of remember which one is which, but having them further apart could've been a better design (there is about a half inch of free space on each side of the keyboard). Also, the keyboard does not have cursor arrow keys (up, down, left, right), and they don't come up on the touchscreen either. With all that free space, it would've been really nice if they added cursor keys, but the touch screen works well enough to just pick the spot you want to move the cursor to.
-fm radio: have to have headphones plugged into phone to use the radio. the headphones act as an antenna for the radio, which is really weird that they didn't bother putting in an internal antenna, because the phone itself already has an internal antenna..there may be a way to 'fool' the device into thinking that headphones were plugged in, but then you could use the radio with just the speaker (i don't think the quality would be too bad without the headphone antennas because the phone has so many conducting parts already..why didn't they just put in an internal FM reciever?).
-no alarm only setting in with volume
-no microSD slot. although i kind of expected this, much like the iphone or some other smartphones don't have slots, just built-in memory. But i doubt i'll run out of 8 GB, because i don't think i'll be using this as an mp3 player.
-the end call button on the touch screen is pretty small (and there is no physical key to end the call), but nothing i won't get used to.
-ringtones: from what i've read, you can't directly add custom mp3 ringtones to the phone. You have to send them via MMS to the phone. Also, there hasn't been a way to delete ringtones, as far as i know. The default ringtones aren't any good (they also have pretty cheesy names, a carry-over from the social-marketing of the original kin). You can transfer ringtones to the phone, from another phone and MMS, or by emailing your phone at ##yourphonenumber##@vzwpix.com. You also can't rename ringtones. In other words, though, if you do get ringtones (through MMS or texting it to yourself by email), make sure they are named the way you want them to be, and that you are ok with them being permanent, at least until a solution is found. I did read, that if you save the ringtone through zune, under the music folder, then you can delete it when you want.
-Cannot access kin as a mass storage device. Have to sync through zune. Although Zune isn't that bad (it is windows, and i own a PC running windows 7, making them very compatible and interlinked), i am used iTune's interface, so i just have to learn Zune's UI. You add and remove music, pics, video, etc between the phone and computer through Zune player. It is a free download software. You can also organize photo albums through zune on the computer, it just takes some getting used to if you aren't already a zune player user. I do not know if Zune player works on Mac's, but i read that they are going to be releasing a mac version soon.
download link: http://zune.net/en-us/products/software/download/default.htm
-ugly interface: unlike most touchscreen phones where the icons are small and there is blank space, the kin twom has large 'flooded' icons that cover the entire home screen, and aren't editable. I don't think it is that ugly, but it certainly is a change from 99% of the verizon-default interfaces.
- Background wallpaper: cannot orient the picture direction. I don't care too much which direction the lock screensaver is, but it may be true that you can only have the picture set in 1 direction. It does not change with the accelerometer auto-rotate, but what you can do to change between landscape and vertical is take the picture in the opposite direction and then apply it. I read on one of hte other posts that they can only set it as a landscape background, but i have only been able to set it as a vertical background. That is how i normally hold my phone anyways though, so no problem.
-Some people have said that the camera button is hard to press, and when you do, it often shakes the phone, causing a blurry picture. i haven't really had problems with that. One thing you have to realize, is it is a 2-step push camera button. Hold half-way to focus, then snap the rest to take the picture. If you push it all the way, it will quickly auto-focus and then take a picture. Same goes for the touch-screen camera take button. The phone can try to slide open a little when taking pictures, but i've found a way to hold it so it is firmly in your hands. Just make sure you are holding the back of the phone on the bottom, not just the screen part.
-There are no voice commands (as far as i've noticed, if there are, someone correct me on this). I'm putting this under con's because it is something the phone doesn't have that most phones do, but for me personally, i almost see this as a pro. Now i won't accidentally be pushing buttons and hear 'please say a command'. Now, if you use a headset or something like that, that could be a downside.

Can't open pdf files from sites as shown in troubleshooting info but it works OK in IExplorer. Help, please

I can no longer open pdf files when clicking on a link such as: shown in troubleshooting info.
It used to work on earlier version when I had XP, now I'm Win7Pro and using version 5.0.1 The links work fine with Internet Explorer. Help, please.

Type in '''about:plugins''' into the location bar and press "Enter", at the the top is a line for plug-ins test pointing to [http://www.mozilla.com/plugincheck/ mozilla.com/plugincheck/]
You should have Version: 10.1.0.534 for adobe acrobat but you have two older versions instead. If the one does not replace both you may have to disable the really old one, or remove through the control panel.

HT1277 My ICloud was hacked. So the email box on my Macbook Pro isn't working at all. However, I can use it when I login to ICLOUD and my IPhone. Why will it still not work on my laptop. Help please!

Hi,
My ICloud was hacked. So I updated my password and now have my Iphone and the Icloud online email working. Yet the email set up on my Macbook Pro still will not work and I ran through the troubleshooting. It has ICloud IMAP. Can someone please help me with this?
Thank you.

First, a caution: Do not retry passwords. Trying random passwords or wrong passwords more than (usually) twice, and that'll usually trip evasion, and you'll get blocked even with the right passwords. If you've retried random passwords, you'll have to let things "cool off" for a while, and try again later.
Open up the details drawer in the Mail.app Connection Doctor troubleshooting, and re-run the connection tests. Expurgate anything sensitive from the diagnostics, and post the iCloud-related errors here.
Alternatively, remove the iCloud account from the accounts listed within Mail.app. Re-add it. See if that clears the issue.
Alternatively and if the other options here fail, contact Apple iCloud support directly and request assistance.

When I try to reset my iPad mini it keeps asking for a passcode! have tried restoring, connecting to iTunes and looked for the 'set up as new iPad' notification, but nothing is working? can anyone help please?

I know my passcode is correct but when I try to reset my iPad mini it keeps asking for a passcode! have tried restoring, connecting to iTunes and looked for the 'set up as new iPad' notification, but nothing is working? can anyone help please?

If the iPad was running iOS 7, iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

My ipod generation 5 will not come out of recovery mode. i was simply updating my software and this happened. it will not let me restore it comes up with and error. please help, thanks.

my ipod generation 5 will not come out of recovery mode. i was simply updating my software and this happened. it will not let me restore it comes up with and error. please help, thanks.

Hey erinoneill24,
Thanks for using Apple Support Communities.
Sounds like you can't update your device. You don't mention an error that it gives you. Take a look at both of these articles to troubleshoot.
iPod displays "Use iTunes to restore" message
http://support.apple.com/kb/ts1441?viewlocale=it_it
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808?viewlocale=de_DE_1
If you started your device in recovery mode by mistake, restart it to exit recovery mode. Or you can just wait—after 15 minutes the device will exit recovery mode by itself.
Have a nice day,
Mario

Kin Twom Troubleshooting and help please?

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