Kindle Fire $50 Trade in Denied

I tried trading in my Kindle Fire (1st Gen) at the Fenway, MA store (#804) for the Samsung $50 promotion.
Customer service officer had no idea of the promotion so I had to show him the website. He later denied me saying that the Kindle Fire is not a tablet but an ereader and is only eligible for a trade in value of $2.
Can someone please clarify if the Kindle Fire is eligible for this promotion and if not, why it is considered an ereader when it obviously runs on Android with similar apps.
Solved!
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Good afternoon councilmage,
Thank you for taking the time to sign up for the forum. I can understand questioning why our Fenway store may have denied your trade-in, especially when the Kindle Fire is categorized as a tablet on BestBuy.com. Being that the original Kindle was solely an eReader, the associates may have assumed the same of your Kindle Fire; however, it should be considered more of a tablet, which means it would qualify for the current trade-in offer.
I am very sorry for any inconvenience you may have experienced while at the store, as we should be more familiar with our current promotional offers. I am going to connect with the store managers from our Fenway store to ensure they have the correct information. The offer is valid up until 9/6/2014, so I am going to suggest that you go back up to the store to try again.
If I hear back from the store or have an update, I will send you a private message. You can check your private messages by logging into the forum and clicking on the envelope icon at the top of the page.
Warmest Regards,
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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Got denied on trading in Kindle Fire

Hello, I recently went to a Best Buy store in toledo, OH (store #243) to trade in a first generation Kindle Fire for your current promo "trade in any tablet and receive a $50 gift card." However, while I was there I was denied the promo based on the fact that they said the Kindle Fire was an Ereader not a tablet. I am confused by this, because even your website specifically lists the Kindle Fire as a tablet. I asked to speak with a manager, and they too claimed the Fire was an e-reader, not a tablet. I was wondering if the customer associates were wrong in determining it an Ereader, and if there is some way for me to still be able to get this promo applied with trading in my Kindle Fire. Thank you for your time.

Hello Kross036,
I'm sorry to hear about the difficulties you encountered trying to take advantage of our current tablet trade-in offer at our Toledo store. We expect in-store associates to be knowledgeable about these type of offers, as well as the redemption process, so it's disheartening to learn of situations where that expectation may not have been met.
As long as a tablet meets the minimum requirements of this promotion -- and the Kindle Fire is indeed a tablet -- it should be accepted and processed as such so that you may participate in this offer.
That being said, I've passed word of the situation along to the store's leadership. If you haven't already done so, I'd encourage you to stop by the store at your earliest opportunity and to speak with a manager on duty. I have confidence that they'll be able to help you participate in this exciting offer.
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Any Tablet $50 Trade-In Denied

I have a Mach Speed tablet that the trade-in was denied on Monday evening, Oct 6th because the CSR could not locate in the database(s). [not ereader or nook, no water damage, intact screen, powers on and functions]
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Solved!
Go to Solution.

Hello gbmn4691-
It’s disheartening to hear that you were turned away for the Kindle Fire $50 tablet trade-in promotion based on your tablet not appearing in the trade-in system. I can certainly understand your disappointment.
It sounds like your tablet meets the requirements under the terms and conditions for the promotion here, however, having the tablet not be in our trade-in system is generally not a reason we should be refusing to process the promotion.
I will reach out to the store to ensure that they have all the correct information on processing the promotion; I would encourage you to return to the store before they close on 10/11/14 to benefit from the offer. If necessary, please feel free to speak with a member of the store management if you need more assistance.
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Kindle Fire $50 Trade in Denied

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