Kinect 2 partially works on intel and renesas usb3 chipsets

Question

hello,
i have gigabyte ga-z77-d3h mobo, win 8.1 x64, kinect 2 for windows and KinectSDK-v2.0_1409-Setup.exe
this mobo has two usb3 chipsets, intel and etron ej168, also has stlab-u 780 pci-e controller (Renesas/NEC µPD720201).
when connected to intel or renesas ports kinect is detected, but in KinectV2ConfigurationVerifier.exe usb marked like warning and working not all the examples,
that works; (two white led lights and 3 reds ) color basic sample, audio sample, infrared, fusion, depth.
that not working; (lights only one white led and 3 reds) body basic sample, body index sample, control basic, coordinate mapping, face.
with renesas used default windows drivers, because if use official renesas driver, then an error - This device cannot start. (Code 10)
as already know that if connected kinect to etron usb3 port when is not supported, it`s clear
what could be the problem with intel and renasas?
thanks

Answer 1

2 USB3 chispets on board? Are you able to confirm which USB3 ports are using the Intel? Review the troubleshooting thread for known issues and common workarounds.
https://social.msdn.microsoft.com/Forums/en-US/20dbadae-dcee-406a-b66f-a182d76cea3b/troubleshooting-and-common-issues-guide?forum=kinectv2sdk
As for the tool crashing, there may be an issue with query the driver and that is where it is failing. We seen a similar issue come up on another thread. If you can run all the samples at 30fps without issue, then you should be fine to ignore.
Carmine Sirignano - MSFT