Kinect v2 for windows not working

I recently perchased the Kinect v2  for windows once I plug it and try to make it work with any software such as 3d builder it doesn't recognize the Kinect and the computer start making the sound as if the usb is being plugged and unplugged several
times
I ran the verifying tool and it says that the Kinect is not connected. the splitter is on and the Kinect is plugged in. the Kinect when plugged doesn't show any sign of life no light on the fan in not turning...
Please can anyone help
I tried to reach Microsoft several time with no help at all
Thank you,

See troubleshooting information as the system is not able to connect the sensor without some failure in the USB3/Device negotiation of bandwidth/resource. That is typically chipset issue which you can use the Kinect Configuration Verifier tool
to determine or you can dig into your device manager for further details. 
If you cannot resolve the issue with the steps in this thread, you will need to use a different system:
https://social.msdn.microsoft.com/Forums/en-US/20dbadae-dcee-406a-b66f-a182d76cea3b/troubleshooting-and-common-issues-guide?forum=kinectv2sdk
Carmine Sirignano - MSFT

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