KINGSWELLS BT INFINITY ROLL OUT SHAMBLES

Hello,
At the start of June you made progress in setting up the FTTC Cabinets arround Kingswells. mid way through june you dug a nice hole beside cabinet 12 in kingswells the hole sat there for 2 weeks while 2 other cabinets were installed. arround the end of june the hole was filled in again and KN Network services have never been seen since.
My mai

This is a BT Retail residential customer to customer forum. BT Retail has nothing to do with the installation of cabinets, it is Openreach who do that.
If you want to complain about the work being done or rather not being done by Openreach you need to contact them.
http://www.openreach.co.uk/orpg/home/home.do

Similar Messages

Infinity roll-out kills Standard Broadband Service

BT have rolled out Infinity to my area and since the roll-out my Standard Broadband Service has deteriorated to an extent that BT have confirmed they can longer guarantee me that service (despite the fact they are still willing to charge me for it)! Anyone else been impacted in this way? I've been told my only option to obtain Broadband is to pay for the more expensive Infinity.

Its not an issue in all areas, but the longer the distance from the cab, the more noticeable it is. Generally, if people are getting very low speeds due to distance, it does make sense for them to upgrade to Infinity, if its available.
I believe that the Infinity pricing is fairly competitive anyway.
Infinity has not really interested me because I get between 9-11Mb on my line, and I use broadband talk quite a lot.
My local connection is not perfect, and one of the two pairs into my house are faulty anyway, and the current pair does have a HR somewhere, which can show itself if the landline is not used for a week (no DC wetting, if you know what that means)
That can result in an occasional disconnection on an incoming PSTN call, but not enough to worry about.
To fb3
What connection speed do you get at the moment?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Ever-Changing BT Infinity Roll-Out Dates

Living in Central Reading, we were pleased to see that BT Infinity was planned to be rolled-out to our area on 31st December 2010. That was before Christmas and then the date changed to 31st March 2011.
I emailed BT and a helpful chap explained that the bad weather meant that repairs to damaged lines had taken priority over the roll-out of new services (fair enough) and that is why Central Reading would not be upgraded until 31st March 2011.
I now see that the date has moved yet again to 30th June 2011. I wrote another email to BT and received a rather poorly written (grammar and spelling dreadful!) reply, advising that BT Infinity was not available in my area and that my interest had been registered - Absolutely no help at all and clearly my query had not been addressed.
I appreciate that many people are eagerly anticipating BT Infinity and are still further away from getting it according to the roll-out plan today but it is not unreasonable to expect a reply to a simple query and I have no faith in the 30th June 2011 date now... I am fully expecting it to change in May and move back a further 3 months.
I can't be bothered to try and get another reasonable explanation from BT and have resigned myself to the fact that 40MB downloads here are unlikely....
Disappointed!
Merv
Central Reading

Ohhhh dear I think you may be right.... about more delay.
I believe this is the most recent "Super-fast Fibre Access exchange" info.-
Roll-out 16th February 2011
PC (Desperately seeking Infinity)
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

BT Infinity Roll Out Dates - Keep Slipping - Why O...

I have been waiting for the roll out for 4 months now. When I checked the availability in May the telephone number checking program said it would be available on June 30th. Then a few days before this date it slipped to September 30th. Now a few days ago it went back to 31st December. Why does this keep on happening ?

i have the same problem - even brought a super-duper-new win7 4core computer a month ago as my old xp 2xcore one may be too slow to cope with infinity.
it is either the demand they have for those who have infinity, or they are sending too many engineers sorting out the problems with the current system, and would not cope with the demand. on reading the other forums on here, i would say the latter is more apt, even if moving people to infinity may cure theother problems.
welcome to the world of last wednesday week.
there's now't wrong with 2 cans and a piece of string. at certain times, it is often faster.

Enquiry about the March 31st Infinity roll-out.

After getting suitably frustrated at my slow connection earlier today when trying to download a game, I figured I'd check to see if Infinity is rolling out in my area soon..... even just looking for a date to look forward to. I see that Maldon is included in the March 31st rollout however...... I'm unsure whether this includes Heybridge. Heybridge and Maldon technically are the same area, it's complicated, I don't even fully understand it myself. I ask simply because things never go well when you assume, I'd rather ask this question and get a straight "no" then potentially get excited at the possibilty of something that's not going to happen.
Any help is greatly appreciated.
Solved!
Go to Solution.

Put your telephone number into the BT Wholesale availability checker and you'll be able to see if your cabinet will be upgraded to support FTTC
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

BT Infinity roll out plans under BD UK banner

Hi,
Looking for a bit of advice or thoughts from the forum for the following question, excuse the rambling nature of the question.
BT have won the contract to deliver faster broadband in rural Gloucestershire and Herefordshire which now goes under the title of Fastershire.    The web site created states that its not possible to state when exchanges will be enabled for a variety of reasons so as consumers we simply have to wait to be told when.
However I assume as part of being awarded the contract and being able to state that 90% of properties would be completed by 2016 that a plan must exist with an approximate order in which exchanges will be enabled as part of the contracting process.
Do you think it ought to be possible or fair to request, in this case to know where my exchange. Tirley, would be in the planned schedule for example first 10% , last 10% in the middle.
I have poor broadband speed due to the distance from the exchange and cannot easily work from home and if we are at the back of the queue I would look to make alternative provision moving away from BT (wireless options exsit but need a 2 year commitment and multiple subscribers in the locality) until the rollout reaches the area.
Appreciate any thoughts
Simon
Solved!
Go to Solution.

Hi simon5705,
Openreach have been awarded the contact to install, rollout and manage the fibre infrastructure to Herefordshire and Gloucestershire between 2013 and the end of 2016.
The scheme has been set-up by Herefordshire Council and Gloucestershire County Council in partnership with BTplc (Openreach) to extend the rollout on-top of the "Superfast-Openreach" Commercial fibre broadband rollout.
As it is being rolled out, done and managed by Openreach as well being managed by Herefordshire Council and Gloucestershire County Council, BT Retail (a communication provider/ISP whom operates this forum) does not have much say as to when and if you will be able to get fibre broadband (FTTC or FTTP or equivalent) as that is up-to Openreach, Herefordshire Council and Gloucestershire County Council.
Looking at the fastershire FAQs here ( http://www.fastershire.com/questions-and-answers ) it states
" Fibre broadband is being rolled out across both Herefordshire and Gloucestershire between 2013 and the end of 2016. From summer 2013 you will be able to check maps on this website to see which phase of delivery your area is in, and you will also be able to put your postcode into our postcode checker to see if you can get it yet. This will also tell you which telephone exchange area you fall within. "
Also as it's a local council scheme you will need to contact them for information.
The contact email is [email protected] though they may not have finalised the plans yet.
Hope that helps,
Cheers
jac_95 | BT.com Help Site | BT Service Status
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BT Infinity roll out.

I as many others are keen to get a high speed connection and live in a semi rural area (Longfield in Kent). On checking the exchange status last year a date was set for availability of December 2011. This was then revised in January to March 2012, then revised again to July, then to again to September and now it stands at March 2013! They seemed to have missed out December - must be going for six month updates now.
The exchange stills shows as coming soon. How can a date shift so much, why set targets that have no chance of being reached! I would be interested to hear you experiences of delays.

Don't hold your breath, although Infinity is still showing as going live last month for Longfield, but its now expected until March (RFS date set : 31/03/2013).
I'm in the same boat as you (Longfield exchange, kept waiting) and got a MAC code to move to BT as soon as I knew it was coming. Have since given up, as too many 30 days notice periods have come and gone. The date keeps moving (since 2011), and there is still no confirmed date yet. :-(
I've also registered to be informed when there is news, but nothing yet
http://www.superfast-openreach.co.uk/where-and-when/

Infinity roll out

Me & the dog watched the engineer connecting the fibre cables at our local cabinet the other day
Everything in our village is connected physically to the cabinet & it seems there are only 4 more cabinets to connect up (probably done by now) to the exchange & they should be able to go live within a week or two (depending upon BT)...... Great news !!
Looking on the BT check site it still shows as "coming" but no date of timescale or even taking of orders yet
Anybody know how long these things take ?
Or is it too much to expect the engineers on the ground to be able to work "In sync" with corparate towers in BT land ?
D

Hi paulfurlong79,
Your local exchange will first need to be upgraded and ready for FTTC fibre broadband. Once your exchange has been activated then the first lot of new FTTC (Dslam) cabinets will be activated and ready for use.
However before any of that happens both the new fibre equipment at the exchange and the FTTC cabinets need to be properly installed, tested and then they are ready for FTTC fibre broadband in those areas within the exchange area.
It usually takes about 3 to 6 months after the exchange has been upgraded before the new FTTC cabinets become ready for use.
There isn't an exact time scale as the scale can vary depending on any issues on the route.
Best thing is to keep an eye out over the next year.
Cheers
jac_95 | BT.com Help Site | BT Service Status
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Please let other members know by clicking on ’Mark as Accepted Solution’
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Roll out deadlines just keep gettign further away!

I live in an area where BT Infinity has rolled out, but hasnt got to my cabinet as yet. The roll out date was end September. On teh 1st October, this then changed to end of December. This keeps on happening - where can i get some information as to when this will be implemented - and please dont send me to the bt infinity line checker!!

this is the best place http://www.superfast-openreach.co.uk/where-and-when/

Updated: Roll out date changes for London

FYI Londoners. A newly updated roll out map for London has been published today on the main BT Infinity Website.
Happy/Sad?? Comments...

Beulah Hill has moved from March 31st and June 30th to now September 30th on the map. The phone line checker states "not going to happen for 6 months".
Anyone else noticing anything odd?

Will current HD DVRs have ext. drive capability when 1.9 rolls out or ONLY the new 500 GB DVR box?

Got the email about the $40 upgrade to the 500 GB Motorola box. I realize that once 1.9 is FINALLY rolled out, the box will have eSATA capability to tack on a supplemental HD. My question is, can I just not pay their $40 for the new box and instead wait until 1.9 is rolled out, and then be able to use the currently useless USB port on my current silver Motorola 160 GB HD box to hook up a 1TB drive that I can get for less than the $40 upgrade fee?
Are they are any OTHER advantages to the new box over the existing ones (feature and capability wise...I don't care about recycled materials, less energy usage, etc)?

All the 7xxx series DVRs will support an external drive. There are no plans to utilize the USB port - too slow to support MRDVR.
The 7232 has more memory (not just the disk) and is smaller, black, and supposed to use less energy (I know you said you don't care, but I mention it anyway).
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Rolling out ADE to Open Access Computers in libraries

(In the UK). In Plymouth we are using Secure Electronic Delivery as the default to deliver access to documents provided by the British Library. Internet Explorer 7 (and this is also known with Firefox and other browsers) causes an ebook reader detection error as part of the downloading process "Downloading this eBook requires Adobe Acrobat eBook Reader version 2.2 or later to be installed on your computer" (even though all our computers are on Reader 7.0.9). The page then provides a link to download the latest version. The problem is that, despite being told to ignore the link and scroll to the 'download your ebooks' link further down the screen, many users are clicking the update link and ending up with Adobe Reader 8 without ADE, or a misfunctioning ADE because they do not have administrator rights, or a screen which hangs and does nothing, or an ADE that will not allow them to print. In open access areas all computers are locked to a standard 'frozen' image which is restored after each log-out. Users, therefore, are unable to save any changes which means that they also have to repeat the steps every time they want to download an SED everytime they log-in. (Yes, because of 'easy activation', we also have to make it clear to these users that it is 'download and then print' or there is no further access to the document, despite a 14day access rule; and no-use of memory sticks too!). We would love to be able to maintain our ability to standardise these computers on the latest version of the Reader software, but are unable to do so because we do not have the manpower to manually install ADE on each computer (over 2,500!) to make it part of the 'locked' image. We know the eBook Reader detection error is most probably caused by the underlying software technology difference between IE7 and Adobe 7 and would hope that installing Adobe Reader 8 and ADE would restore the seamless process that we had long established using the Reader 7 series!
Could not Adobe please consider a means by which, say ADE 1.5, could be packaged and rolled-out centrally? Then also consider doing the same for future releases - it would really make life easier for everyone. If not we will have to remain on Reader 7.0.9 and users will 'suffer' as the technology becomes more and more obsolete, and suffers from more and more problems caused by a widening gap in software technologies. We understand the idea behind the decision to make ADE an IRA (internet rich application) but the growing use of DRM and the need to delivery these documents within closed environments, to people who cannot be given full access permissions, means that there should also be a concurrent method to allow updating in such situations. Our 'problem' rate for SED is beginning to climb (from under 3% (based on 16,000 transactions) before the release of Adobe 8, to 6% afterwards (based on 7,000 transactions). Before the release of 8, 70% of the problems were because people didn't read instructions we provided; after 8's release, 70% of the problems are caused by the technologies (eBook detection; downloading Reader 8 and not ADE; ADE not functioning due to local permissions etc etc). These seriously affect the value of the service and also the perception people have of the service and of Adobe products (eg: the IE7 error states "Adobe eBook Reader not detected" so, even though your product may not be to blame for the users' inability to get to their document, they blame Adobe Reader, especially if they know they have Reader 7 installed!
My apologies for a long post but I consider it an important issue as well as it being important to lay out some of the logic and arguement as to why.
Graham

Thank you very much for taking the time to write this long and accurate post. We are very much aware of this issue and are working as hard as we can to resolve this. It might not be possible to squeeze it into 1.5, but we will get to it as soon as we possibly can.
Can you submit a support incident at www.adobe.com/support/digitaleditions/ so we can try and resolve the immediate problem (incorrect detection and misleading message)? We can also discuss offline how your organization and our can work together to resolve the larger problem. Thanks.

BlackBerry 10.2 OS Begins Roll Out for the Z10

Read more here:
BlackBerry 10.2 OS Begins Roll Out
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

The unlocked part really doesn't come into play.
It's controlled by the SIM card in the device, and by removing the SIM card you might be able to upgrade, per the directions here:
How to Reload your Blackberry10 OS
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

BlackBerry 10.2 OS Begins Roll Out for the Q5

Read more here:
BlackBerry 10.2 OS Begins Roll Out
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

The unlocked part really doesn't come into play.
It's controlled by the SIM card in the device, and by removing the SIM card you might be able to upgrade, per the directions here:
How to Reload your Blackberry10 OS
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

BlackBerry 10.2 OS Begins Roll Out, for the Q10

Read more here:
BlackBerry 10.2 OS Begins Roll Out
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

The unlocked part really doesn't come into play.
It's controlled by the SIM card in the device, and by removing the SIM card you might be able to upgrade, per the directions here:
How to Reload your Blackberry10 OS
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

KINGSWELLS BT INFINITY ROLL OUT SHAMBLES

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