KitKat update is causing my phone to malfunction

I know many others are having the same problems... my phone is overheating, the battery is draining at a scary rate and charging slowly, and I can barely send or receive texts... ever since I updated my phone today. I just want this to be fixed ASAP. This is not something I should have to deal with.

I had a lot of problems after downloading the 4.4.2 OTA update.
1. I was not able to send/receive text messages.
2. Turning on WiFi connection drains battery much faster than before. The fast drain on the battery causes the phone to overheat.
3. When I try to download an app or update an app in Google Play Store, it would download 100% and then would not install. Or it would pause for a long time before finally installing the app. When I try to uninstall an app, it would also lag/pause and not uninstall the app quickly as it had before the update.
4. I use The Weather Channel widget for my weather info. After the 4.4.2 update, it keeps saying that my current location is Utah, and I live no where near Utah.
I did a factory reset hoping to solve the issues, and it did partially. After the factory reset and before installing/updating all the apps, I was able to send/receive text messages. After I re-install/update my apps, I had the same problems again. I factory reset my phone again, and instead of letting Google restore my apps I downloaded each one manually. The Verizon apps don't seem to be causing any problems, so I guess they are the only ones that got tested before the 4.4.2 release by Verizon. I updated the Google apps next, and I was not able to send/receive text msgs after I updated Chrome. I was also having problems again with downloading, installing, and uninstalling an app. So I reset the phone again, and I downloaded/updated everything except Chrome. This seems to resolve my problems #1, #3, and #4. My mom has the same phone/carrier, and she had the same problems after installing the 4.4.2 update. I had her uninstall the Chrome update (it appears Chrome can't be removed entirely), and her problems also resolved. I can't guarantee this will fix your problems; it is just something that I found trying to fix these issues.
I have not figured out why the battery drains so much quickly when the WiFi on, but turning off Wifi, Mobile data, and location service manually will preserve the battery life - but doing so makes the phone much less useful.
BTW, I find the new pop up msgs reminding me each time I turn on/off the Wifi, Mobile Data, and Location to be extremely annoying. When Verizon/LG release a patch/fix to these issues, I hope they remove these msgs.

Similar Messages

KitKat update has turned my phone into a brick. It won't turn on, and I can't get it to take a charge. HELP!!

My phone went through the Kitkat update about a week ago, and since I've ran out of battery with in 8 hours of taking it off a full charge, and now today It died, and I plugged it in, well it won't charge, and i can't get it to turn on at all. My phone is a brick right now and I really just don't understand what I can't do to fix it.

Don't do the update. My phone did the update and the droid laid on his back with an X and now all I get is the red logo. cant do a factory reboot or get into the ap menu just red logo. IT BRICKED MY PHONE I have had it since they came out and have been all over the world with it, and never had a problem until KITKAT BRICKED IT.
Verizon only response is to send me a refurbished phone that I will have to spend weeks to get it set back up to the way that I had it.
I am not happy with the response for their screw up. I don't want a refurbished phone I want my good phone to work and they don't know how to fix it just replace that is the support. I have seen the post on the net and I am not the only person that this has happened to in the android community.
If you want a good paper weight than do the update and take the chance.

Help with Battery Life Droid Razr M KitKat update jacked up my phone like everyone elses'...

So as with everyone else KitKat has screwed my phone up and I am very annoyed... Disregarding the fact that I had to download a different keyboard because they removed Swype and screwed up the dialer and the colors of our texts, erased the calendar which thank God I didn't use because a friend who did had all her appointments removed it totally jacked up my battery life. Yesterday I literally had a full charge at about 9:30am and by 11:30 it was down to about 30%. I had not used it much at all and it was connected to my bluetooth in my car. The phone also gets hot for no reason when not charging or being used. All of a sudden my leg will get warm and I realize it's because the phone in my pocket is extremely hot... Probably not safe. When I look it says that the screen was draining 46% of my battery life yet the screen is set to auto as recommended in other posts I have seen from customer service. We need a fix for this KitKat or a way to revert to Jellybean... I can't keep my phone charging constantly and I need it as I am a social worker and am in the field often. I need my phone for safety purposes as well as convenience. Sigh... Verizon Wireless Customer Support HELP! I can't CONSTANTLY charge my phone in order to be able to use it! So annoying!
Sarah
P.S. None of this was an issue prior to KitKat being downloaded to the phone.

After installing the update, did you perform a Factory Data Reset on your phone?
You might want to consider backing up your important photos, music, videos, other downloaded content. Write down critical things like your email settings. Jot down important contacts, and any calendar events. Diagram where you've located certain icons.
Then perform the FDR.
Allow three charge cycles for the phone to model battery consumption.
Other things you can do, YMMV:
Go to Settings | Tethering and networks | Mobile Networks | System Select | Network Mode | LTE/CDMA (change it from Global).
Instead of screen brightness automatic, choose something like 40-50%.
For email synching / polling, choose a polling interval of 15 or 30minutes (maybe not as often).
Go to Settings | WiFi then press the Menu button. Choose Advanced. Make sure "Battery saving for Wi-Fi" is enabled. Deselect Scanning always available, and Deselect Wif-Fi signal weak.
Now do the following: Go to Settings | Mobile Data. Press the Menu Button. Select Show Wi-Fi usage.
Power cycle your phone.
Now you can go to Settings | Mobile Data and choose Mobile or Wi-Fi tabs and see what applications are using the corresponding radios. That and using the Settings | Battery | Select the battery, then scroll down... The three of these should show you want is consuming the battery and the radios... thus heating up your device and lowering your battery runtime.
Good luck.

Phone charged notification with Kitkat update

Since my Kitkat update on Saturday my phone plays an annoying ring tone (which I'm not even using for any other notifications) when my battery achieves 100% charge. It even comes through in blocking mode (and woke me up last night). I've done a google search and it looks like this can't be disabled without rooting? I can't root my phone (use for work) so need another solution. Tried a battery notification app and disabled sound but it didn't work.

cdpS4,
Thank you so much for the further info. I have the same device and after reviewing the phone in full details I would like to look at one setting on the device. Go to Settings, More, if there is an option for Developer Options tap on that, if there is a check mark in the Stay Awake box, please remove that check mark from the box. Then retest the device to see if those alerts will come in when the battery if full.
If you don't have the Developer Options follow these steps:
Settings
More
About Phone
Tap on Build Number until the screen says "Developer mode is turned on"
Once that is on go back to Home screen
Back to Settings,
More
and you should now see Developer Options. Then complete the steps listed above.
Please keep me posted.
Kevin_R
Please follow us on Twitter @VZWSupport

I currently have a DROID RAZR M and I'm 1 year into my 2 year contract. Since the Kitkat update, the phone won't stay charged and it's very buggy. I know this is not Verizons fault but it's also not mine. I would like to change my phone to an iPhone 5s

I currently have a DROID RAZR M and I'm 1 year into my 2 year contract. Since the Kitkat update, the phone won't stay charged and it's very buggy. I know this is not Verizons fault but it's also not mine. I would like to change my phone to an iPhone 5s and keep my same plan but switch to the Edge program. Is this possible? I don't think I should have to pay an early termination fee or anything like that since my phone has become almost unusable. I know under normal circumstances you have to wait 2 yrs to upgrade but due to the update and the poor service I'm now getting I hope Verizon can make an exception. Thank you.

How recently did you switch? If it's less than 60 days, then Verizon simply reinstates your previous account. The fact that you were on the EDGE plan and mailed the devices back, and they apparently are somewhere in the system, could cause complications, and it might just work out that you just go back on the same plan and they set you up with the same devices. I'm not sure how it will go - but since you are still being billed for the devices...

Galaxy S4 KitKat Update Causing Major Issues With Data Speed and Text Messaging

Dear All,
My company has over 40 phone users and since the KitKat update has pushed out we are experiencing two major isssues:
Many of our phones are only getting 3G in places that historically before they had blazing fast 4G. Most message boards say to power off, remove the SIM card and replace. This gives only temporary relief. We get 4G for 10 minutes, and then it reverts to 3G, and it is slow 3G at that. I have seen where some have gone and gotten a replacement SIM, but they indicate this is not a long term solution. I have also seen that a hard reset/factory reset is being proposed. However, this seems ridiculous to do to over 40 devises where the obvious cause is the update. Has anyone found the answer to this one?
Many users, including myself are now having outbound text messages fail. We have to resend them over and over to get them to go through. This problem is pretty widespread through the device pool. I am unsure what could be causing this. The messages fail regardless of if the phone is connected to wireless or not.

I have had the same problem with my phone. Called tech support and after they contacted Samsung the solution is a factory reset to fix the problem and they are supposedly working on a fix for it. After doing the reset Friday, I have to restart my phone multiple times during the day to get messages to send. I also notice only 3G where we always had 4G. Called tech support again and was given the option to send phone in to have it repaired or get a refurb under warranty. Not sure what I am going to do yet but I can see it is definitely not just my phone. Of course the techs say they have not heard of this before.

My Android Galaxy S5 has locked up and gone into endless loading while trying to update to the Kitkat update. I have set it back to factory settings and tried again and it has locked up again. My phone no longer works. What else can I do?

My Android Galaxy S5 has locked up and gone into endless loading while trying to update to the Kitkat update. I have set it back to factory settings and tried again and it has locked up again. My phone no longer works. What else can I do?

Oh goodness,SLEEPER888. We wish you didn't have this problem while trying to complete this update.You have done quite a bit of troubleshooting on your own. If the phone update does not take, we would need to replace it with the warranty. Is it still locked up?
TamaraH_VZW
Follow us on Twitter @VZWSupport

When updating my phone that took hrs caused my phone to go into recovery mode and deleted everything and wont restore to back up

Hi, i just updated my itunes and my iphone through my laptop i couldnt update on my phone because i didnt have enough space so i used itunes which took hrs, when it finally updated i guess, my phone was stuck in recovery mode so i held the home and off button and nothing helped, so i went on my laptop and it requested to reset or restore so i did what was prompted which caused my phone to be reset to factory settings which was ok because i had already backed up my phone BUT once i searched for current saved backup their wasnt any recent ones which means i lost everything; pictures, contacts, etc from this stupid update and i only have backups from 2012 for oct and sept which doesnt make any sence because i had way more and plus my phone is set to automatically sync and my current back up in january and febuary of this year are missing, so can someone explain to me what happen? oh and when i try to restore a old backup it goes back to current backup which is nothing important but apps that i could care less about.

I have the same problem (my iTunes logo is red)....... stuck in recovery mode.
I am taking my expensive iPad air (128GB) to the store tomorrow morning. they have three options: 1. they fix it on the spot (flash the ram or whatever they do). 2 they replace it, or 3. one of them will have it inserted.

Why did the phone icon on my home screen become useless after the KitKat update?

I received the KitKat update on my DROID Razr Maxx HD 2 days ago. Now when I click on my phone icon from my home page, the message "App not installed" displays. Now, in order to make a phone call, I have to open all my apps and scroll to "phone icon". How do I reinstall an app that is obviously still there. Apparently the update disconnected the link to the app?

Can't tell you why, but you should be able to fix by simply replacing the shortcut.
1) remove the current shortcut on the home screen by holding the shortcut and dragging it to the "X remove" option
2) go into your app list and find the phone link there, hold it and drag it back to your home screen

HT201263 phone update has caused iphone5 to just show a screen saying itunes? cannot change this screen. pc not detecting iphone.

phone update has caused iphone5 to just show a screen saying itunes? cannot change this screen. pc not detecting iphone.

Hi abbiesetty,
If your iPhone is showing the Connect to iTunes screen and you are unable to restore because your iPhone isn't being recognized by iTunes on your Windows machine, you may find the troubleshooting steps outlined in the following article helpful:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Regards,
- Brenden

Kitkat update broke my phone....fuming....

This is the THIRD TIME that I've had an OS update pushed to my phone that I didn't want....and this is the THIRD TIME it has broken my phone in the process.
So today, the Kitkat update got loaded to my phone...against my wishes. Of course, it did not load smoothly even though it tried to say it was successful. Immediately upon restarting, I got an error (android.process.acore) that would NOT go away. I search the net and found that it was a corruption of the sync of my contacts with an unknown & unnamed 3rd party app. After 2 hours of struggling with it, I managed to clear the data on the 'Backup contact storage' in the app manager. That stopped the acore error and allowed me access to the phone FINALLY.
But now my contacts are completely HOSED UP. I have duplicate records and partial records all over the place. No biggie....(or so I thought). I figured I would simply RESTORE the contacts from the Backup assistant Plus, right? I mean...that's what it's for, right??? Well...apparently I cannot find the Backup Assistant Plus on my phone anymore. I can see it in the app manager. I can also see that it had a successful sync on 7/16 (side...wth? 13 days since the last successful sync when my phone is left on all the time, day and night?). Yet, I have no options to RESTORE. There is a new 'Cloud' icon in my phone that has the same icon as the old Backup Assistant Plus, but when I open it and accept the T's & C's, it says it wants to do a backup. Well....wouldn't that be dumb to overwrite the good file (7/16) with a bad, hosed-up state (7/29)?
So VZW....please fix this or get me to the right individual at Samsung who will fix this!!! How does one restore their contacts after this Kitkat disaster has (once again) bombed my perfectly working phone? Do you realize how much time and effort I have WASTED today trying to fix this??? How much revenue do you think Verizon or Samsung would lose if someone shut their productivity down for a day?

Do not expect anyone from VZW to reply to you on this Customer to Customer forum. In the mean time factory reset your phone and wipe EVERYTHING and then restore the old backup of contacts

After the KitKat update, I can't answer the phone anymore. What's up with that? I now have to call everybody back since I cannot answer the phone anymore

The phone rings. I used to be able to press a green button to answer the phone. No more green button, just a flashing button of some kind. If I press it, nothing happens. I am sick of developers being so cute that they make their software unusable,

I apologize for the problems you've since the update codemeisterbob. The developer intends for the update to enhace the phone's function. Let's make sure settings are correct. From your phone screen access the Phone app, the from the Dialer Tab, select the Menu icon. Then, select Settings, check for the answer settings to make sure you get the option you want.
AdaS_VZW
Follow us on Twitter at @VZWSupport

Why not to Update your phone to the new 4.4.2 Kitkat update. Post your complaint here!

I will start this discussion off by listing some of my complaints.
The other day my phone says "Important updates available for your device" and I am thinking that there must be a good reason to do it.So I do. My phone reboots and the first thing I notice is that there are new apps installed t hat have nothing to do with the update. Next the phone constantly tries to backup, every other letter I type when writing a message there is lots lag. sometimes resulting in numbers or other special characters. I could go on forever but now it is your turn. Be sure to let Verizon know how unhappy you are with the software and the update.
Verizon this update SUCKS!!!

I agree completely. This update has made a mess of my phone. My favorite app is "PowerAmp", a music player I use the "paid" version of. All my playlists are now empty. The app now has all kinds of glitches.
Perhaps I'm being a bit cynical, but with the addition of more Google-related apps in this update (that I didn't ask for and don't want), and the destruction of some apps that compete with ones from Google, it appears that Google is using its control of the Android operating system to boost itself over the competition.

Droid Razr M Battery after KitKat Update

I recently updated my Droid Razr M with the KitKat update when prompted. Battery life went from not needing to be charged for well over a day, to draining from 100% before the work day ended with light use.
I contacted Verizon and humored them and did the "battery trouble shooting" things with them, even though it appears to be a well known issue. When the troubleshooting had no effect after a few days, we did a factory reset, which also didn't help. I ended up getting a new phone because I had extended warranty coverage.
When I got the new phone, the battery was a dream, just like old times, after 2 days the system prompted me to do the KitKat update, which I did against my better judgement.
Meanwhile my husband also did the KitKat update on his Droid Razr M and started experiencing virtually the same battery problems. Now both of our batteries drain about 50% faster than they did before the update.
My question is, if this is a known issue with Verizon, why bother treating it like user error? It also seems like to "resolve the battery problem" (which they don't acknowledge is a direct product of the update) they ask users to basically not use their phone normally, but limit their usage to get more battery life, which isn't a solution at all. Is there an actual solution related the the problem (the KitKat update) that I can use to extend battery life on my phone? Or should we both call and request replacement phones since the malfunction is not due to any sort of user error?

Richard-in-Brooklyn
I'm sorry to hear about the sudden trouble with your battery on the Razr M! Let's check into our options to resolve this. Were any new applications added to the phone recently? Does this continue if you place the device into Safe Mode for 24 hours? Here's how: http://vz.to/LZzdS9
RuthW_VZW
Follow us on twitter @VZWSupport

A526 without USB Debugging and please, the KitKat update

When will you guys release an update in our phones to enable the USB Debugging mode? Or how about the KitKat update? Do you guys really care for us A-series users?
Primary reason for this:
1. We can't sync our phone to our PC because of the lack of that USB Debugging mode.
2. We can't move our apps to our SD card which means, we need to say goodbye to NBA 2K14, Asphalt 8, and any other large size apps. So what's the use of having a quadcore processor? We need to use to the full capacity!
3. Screw this, but we're being left alone by the S-Series and other 'cause they're already using a KitKat phone. We're not in the trend anymore.
So please guys, to all the devs out there THAT'S ACTUALLY LISTENING TO US, please help us also.
Sincerely yours,
A526 users, A -series users.

Hi
If you want to enable ''USB debugging'' on devices running 4.2 and 4.4>go to Settings>About phone.....and press 7x on the ''Build number''.
Hope this helps.
Regards
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as ''ACCEPT AS SOLUTION"!
Unsolicited PM's will not be answered! ....Please post your question/s in the appropriate forum board.
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

KitKat update is causing my phone to malfunction

Similar Messages

Maybe you are looking for