KM and CRM Content

Hi,
I have a scenario where I want to attach html files to products in CRM. I want these files to be available in the webshop. The file contains the product description using rich text such as bold, underline and bullet points.
I have tried attaching an html file directly to the product in CRM but the html attributes are not rendered.
Is this something I could do in Knowledge Management?
Thanks

Hello,
I`m afraid you`ll need to do some more research. It all depends on you portal and CRM version. In CRM 4.0 and 5.0 (before 2004s) there is the ability to make a search in the portal using the SAF framework. This get together of functions allows you to search on whatever attribute you want making use of TREX.
So you`ll need some development. Only for websales a limit amout of business objects can be searched. As of 2004s you have SES(search engine service) in CRM so that you can search on multiple business object. These search screens can be implemented in the portal without problems. As of ECC6 you have enterprise search. This means that these SES search modules are integrated in the standard KM search.
I presume you store the html files in the CRM dms. You can quickly make a connection to this DMS using the KM webdav connector. This way you can index you html`s but if you want to connect to youmaterials you need SES or a SAF develepennt.
This gave you enough material to continue you search. Sorry about that
I had to do simular research.

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    Erase
    in which I erased My current OS on my primary HD ...
    I used the first option in the list under security... Because it seemed like the least invasive and would take the least amount of time to see if this process would actually work.
    I FORGOT to add something... 
    Another reason why I deleted my primary HD!!!!!
    I forgot to say that it WOULD NOT!!!!! Show up in the STARTUP list as an option...Even After multiple reboots....
    But like clockwork... Once I deleted its name IT SHOWED UP as an option!!!!
    So back to the next step...
    I returned to the STARTUP option under utilities ... And was then able to see MY primary HD now as a startup option...
    But ofcourse it had no name because it we previously erased it.
    So when Clicking my newly erased HD ... I was almost immediately prompted to REINSTALL the OS ...
    Which said it would take about 57 minutes ... But I believe was alot less...
    My issue was resolved ... My computer then stated the install was SUCCESSFUL!!!!!!! :))))))))))) lol ;)
    It was like I was setting up for the first time ;) asking for my registration info...
    The dilemma of deleting the private folder and emptying the trash is finally over resolved. Done ... and no extra money spent!!!!!!!!! 
    Its really crazy that the information for such a simple thing is not readily available. Especially being such a simple fix.
    I know im not the only person who's had this issue , because i've seen numerous posts with similar wording.
    I also know I wont be the last person to have this issue... So I hope this synopsis makes sense.
    -------One more time the fix------
    *Insert your OS dvd into your dvd rom drive.
    *Unplug your primary HD or corrupted startup disk
    *Reboot your machine...
    Upon restart your primary HD will not be recognized...
    * you will then be prompted to select your language.
    Once selected
    *Click Utilities/startup... Highlight the the selection that refers to the OS dvd located in the dvd rom drive.
    * Click restart...
    !!!!!!!!!!Be sure to reconnect your Primary HD Before your computer restarts and you hear the chime!!!!!!!!
    If you do not replug your HD before the chime it will not be recognized.
    In that case restart again.
    Upon restart once again
    *Choose your language...
    *Click Utilities / disk utility
    In the left column select and
    *Highlight your HD ...
    Then towards the top portion / center of the page
    *Click the heading Erase
    Then on the page toward the bottom
    *Click security options
    This will then provide erase options.
    I USED THE FIRST OPTION
    "Dont erase data"...
    *click OK
    * click erase...
    Once erased which should take a few seconds
    *Cancel the disk utility...
    * Click Utilities / startup
    And your newly erased HD should now appear in the list.
    * Select your drive from the list by highlighting
    It should no longer have a name.
    *Once selected, you will then be prompted to restart and install the OS to your newly erased HD...
    Thats it!!!!
    Once everything reinstalls re-add your personal info or registration info and you are up and running.
    Goodluck ;)

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