KM Document Iview Error in 7.3

Question

Hi All,
    We have an External Link in our KM.We are usign KM Document iView pointing to this External link means in the Path to the document property we have given path of the external link.
-We use the same in 7.0 portal it works
-In 7.3 instead of external link if i give any doc,xls or image then it works
- Its not working for the External link alone in the 7.3
Anybody faced this issue?Anything changed with the KM document iview in 7.3?Please throw some light on this issue.
Naga

Answer 1

Hi Lorcan,
    Thanks for your time,
so can you give us more details as to how exactly you have set this up?
    Actually i have created a external lin in the KM using the option new->external link.i am usign this external link in the KM Document iVIew(Path to the document =path of the external link).
What is the name of the External Link? What is the path you specified in the KM Document iview?
    I am usign the NWA of another federated system as a external link.I have specified the same path in the KM document iView.The same path we used in 7.0 there it was fine so i am very sure about the path.And also  the permission of the particular KM folder and external link has been provided with  everyone read.
What happens when you try it, are you getting an error?
        When i try to preview the iView or when i use the iview in any role/page/workcenter its throwing error.
403
The requested operation is forbidden for this resource.
stack trace
com.sapportals.wcm.protocol.webdav.server.WDServletException
     at com.sapportals.wcm.protocol.webdav.server.WDGetHandler.handleRedirectCase(WDGetHandler.java:860)
     at com.sapportals.wcm.protocol.webdav.server.WDGetHandler.internalHandle(WDGetHandler.java:355)
     at com.sapportals.wcm.protocol.webdav.server.WDGetHandler.handle(WDGetHandler.java:280)
     at com.sapportals.wcm.protocol.webdav.server.WDServlet.doGet(WDServlet.java:846)
     at com.sapportals.wcm.protocol.webdav.server.WDServlet.service(WDServlet.java:523)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
     at com.sapportals.wcm.portal.proxy.PCProxyServlet.service(PCProxyServlet.java:344)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
     at com.sap.portal.prt.broker.ServletComponentItem$ServletWrapperComponent.doContent
Have you tried using different links?
    I tried with the different external link but all in vain.same issue i am facing.More over i tried with the URL iview pointing to the external link that too causing the same problem.
Is there anything in your landscape which could be preventing access to this external link from the portal?
  We are not sure about that,recently we have upgraded the portal from 7.0 to 7.3.After that only we are facign this issue.before that this scenario was fine.Moreover we have upgraded the producer system too.In producer system we tried the same there we could use the external link both in KM document iView and URL iView.
Naga