KM for Siebel CRM
Hi, does anyone know if ODI has a KM (RKM,IKM, LKM) for Siebel CRM?
Where I may found it?
Hi,
I would guess you can use any SQL KM, but I also think you may be looking for metadata integration. I don't know if there is anything in ODI, but Oracle does provide a Siebel connector in its OWB product (only good if you are mainly using Oracle as a target).
There are also integrators (I think that is what it is called) in the Middleware integration packages, I think they are geared towards messaging.
So those are I think the options you have.
JP
Similar Messages
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Minimum Hardware Requirement for Siebel CRM 8.0 for Linux Platform?
Hi,
What are the minimum hardware requirement for Siebel CRM 8.0 for Linux OS?Following are the Linux Platforms supported & officially listed in Siebel 8 Requirement Doc:
Red Hat Enterprise Linux 4
Siebel Gateway Name Server
PIII XEON @ 500 MHz with 256 MB memory
Siebel Server
PIII XEON with two processors @ 500MHz with 1 GB memory
Web Server
PIII XEON @ 500 MHz with 512 MB memory
Database Server As recommended by DB vendor
Oracle Enterprise Linux 4 Siebel
Gateway Name Server
PIII XEON @ 500 MHz with 256 MB memory
Siebel Server
PIII XEON with two processors @ 500MHz with 1 GB memory
Web Server
PIII XEON @ 500 MHz with 512 MB memory
Database Server As recommended by DB vendor
Novell SUSE Linux Enterprise Server 9
Siebel Gateway Name Server
PIII XEON @ 500 MHz with 256 MB memory
Siebel Server
PIII XEON with two processors @ 500MHz with 1 GB memory
Web Server
PIII XEON @ 500 MHz with 512 MB memory
Database Server As recommended by DB vendor
Regards,
Shalabhsneha -
Performance tuning for siebel CRM application on oracle database
Hi,
Please send me the link for Performance tuning for siebel CRM application on oracle database. If there are any white papers please send me the link.
Thanks,
RajeshHi,
This metalink document is very useful, if you have any other documents or links please inform me.
Thanks once again
Rajesh -
EDQ Address Verification level mode supported for Siebel CRM
Hi,
We are in process of implementing Oracle Enterprise Data quality for SIebel CRM Public sector 8.2.2.4 version for our client and are awaiting license. We have few questions on how Address verification process works with Loqate postal files and how the validated address will be updated back in Siebel. I observed in few documentations that the Address verification level can be set to Verify or Match where Verify mode will return only one validated address in response and Match will return multiple close matched address along with the match score as a response.
Can you please let me know if Siebel with EDQ AV supports both Verify and Match mode? Any information around this question or the document which talks more about this feature is highly appreciated. Thanks for the assistance
Regards
Siva SontiHi,
I cannot comment on the UCM roadmap since it is not under my remit.
Re. your questions:
1. EDQ returns a fair amount of information back in the response and any of the attributes can be returned to Siebel and displayed by customizing the mappings to the service. This includes a textual description of the verification code and an indication based on the verification level and the configured thresholds that shows whether or not the address was corrected/enhanced (verified = Y/N). See example below.
2. Yes, if you require a V (Verified) result with a minimum level of 4, you will be correcting addresses if they are verified to premise or subpremise level. If a subpremise was input but could not be verified you would get a P4 (partially verified to premise level) result, or if there were several possible subpremises that it fuzzy matched, you would get an A4 (ambiguously verified to level 4) result, which you could choose to accept or suppress based on the 'allowedverificationresultcodes' threshold. -
Knowledge modules for siebel CRM
Hi all,
can anyone give me the details about downloading knowledge modules for loading data into siebel CRM.
whether i can download it from the oracle website?..
i tried but i couldn't get the correct path...
any suggestions will be helpful.
Thanks,
imusHi Bouch,
Thanks for your response.
I got the patches(Knowledge modules for siebel CRM) from the metalink.
I need to know the use of Siebel Knowledge Modules in ODI. I am new to SIEBEL Environment.
According to me, SIEBEL is an application which access data from a database. So to transfer data to Siebel, we can transfer the data to EIM tables which will be a normal oracle (target) transformation.
So what is the use of SIEBEL knowledge modules. Definetly there will be some specific in it.
please suggest me.
Thanks in Advance,
imus -
Sound within training for Siebel CRM
One of my users have a problem. when they try to use the traning, they get no sound. One of their local IT people had a look and said that it's missing a component called 'Oracle Sim player'. Where can I get hold of this piece of software?
Hi,
first thing is, already your working and if you find time to learn in the free timings its good and the thing is you need to install the CRM and practice after having fast track course (training).
let me know in which city your working
Thanks,
prabhu kishore reddy. -
Order To Cash - Product Catalog Siebel CRM Design
Hi There
I'm trying to implement OOTB solution for "Oracle Communications Order To Cash", I've already deployed and configured sucessfully the following items:
-Oracle OSM O2A Cartridges
-Oracle Communications Order to Cash Integration Pack for Oracle Communications Order and Service Management
-Oracle Communications Order to Cash Integration Pack for Siebel CRM
-Oracle Communications Order to Cash Integration Pack for Oracle Communications Billing and Revenue Management
In the document "Guidelines for Building an Order to Activate Integrated Business Process Using AIA for Communications Foundation Pack 2.4" I found two Use Cases described in the OracleComms_OSM_O2A_SalesOrders_Sample:
-Double Play Promotion First-Time Purchase - Sales Order 10000
-Double Play Change Order - Sales Order 10030
In the document above I found the "Broadband-VoIP Double Play Commercial Offering" where is detailed the Components that we need to create in Siebel CRM and that's great.
But right now I have two questions to ask you:
1 - Can I get the Use Cases for the anothers scenarios conteined in the OracleComms_OSM_O2A_SalesOrders_Sample for example:
- Double Play Promotion change orders for broadband - Sales Order 10010
- Double Play Promotion change orders for VoIP - Sales Order 10020
Where a product is moved from one offer to another, those are complex scenarios that we have to Design in Siebel CRM ... The purpose is to define a Comercial Product Catalog that support that kind of actions that we have.
2 - Can I get the Billing Catalog design that supports that solution ?
Checking the Sample XML that we have in OSM Sample orders for the scenario "Double Play Promotion First-Time Purchase - Sales Order 10000" we could see in the /ItemReference/ClasificationCode elements a structure that looks like:
/account
|
---- /service/broadband
---- /service/email
---- /service/content
---- /service/telco/VOIP
But we think that we need a service that groups both of the products asociated to the offer (Broadband, Voip) and we concibed something like that:
/account
|
/service
|
---- /service/broadband
---- /service/email
---- /service/content
---- /service/telco/VOIP
But we need to have certainty about the design of catalogues in both systems (BRM, CRM)
If anyone can help me I'll be greatful.
Thank's in advance.
AndresGIs there any error in the logfiles that points to a solution? Did you follow the instructions from the install document.
Marc
http://orasoa.blogspot.com -
Hi All,
Can some one tell me what are all subject areas available for Siebel CRM product. I have document that lists only for EBS 11i / R12.
But, no information on siebel. So, can some one route me to proper documents or list down here which product in siebel CRM have its respective subject areas?
Thanks in advance.First of all, cross-posting (Siebel CRM's Subject Areas isn't good forum behaviour..
But here is an overview:
Siebel Sales:
Sales Analytics
Usage Accelarator Analytics Option
Siebel Call Center, Siebel Service, Siebel Field Service:
Service Analytics
Siebel Enterprise Marketing, Siebel Marketing Resource Management:
Marketing Analytics
Marketing Planning Analytics Option
Siebel Customer Order Management:
Order Management Analytics
Siebel Partner Relationship Management:
Partner Analytics
Siebel Life Sciences - Pharmaceuticals:
Pharma Sales Analytics
Pharma Marketing Analytics
Siebel FINS:
Financial Institution Analytics
Financial Retail Analytics
Siebel Consumer Goods:
Consumer Packaged Goods Sales Analytics
Siebel Public Sector:
Case Management Analytics
Case Investigations Analytics Option
Benefits Management Analytics Option
Regards,
Stijn -
Reporting on Siebel CRM data in BW
Hi Gurus,
We have a new requirement coming up where we need to develop BW reporting for Siebel CRM Data. I do not know the exact requirements yet, but I need to address the way of apporaching this. Basically the clients wants to implement all CRM reporting in BW.
Please share any docs or links that talk about this issue. IS DBConnect the way to go?
pls suggest
RajHi Raj,
as I already did BW reporting on Siebel data I can just explain what we did.
We connected the Siebel system to BW via DBConnect. Then we created views on the required tables to use them as extractors. The data was posted via full upload to ODS-Objects first with update mode overwrite. From there we were able to do a delta to the cubes.
Hope this helps!
regards
Siggi -
Siebel CRM On Demand User Group
Not sure if this specifically fits under this particular forum but...
Does anyone know if there is a specific Siebel CRM On Demand Users Group? I am aware of the Oracle Application Users Group etc, but I'm not sure if it caters for the On Demand model of Siebel, or just the Enterprise model.
If anyone knows which group(s) serve Siebel CRM On Demand users either globally, regionally or locally (especially in Australia), please post the details.
Regards,
CameronHi Kathy,
I believe a users group would be beneficial in APAC (particularly in regional locations e.g. Australia, New Zealand etc).
I would see it serving multiple roles -:
1. To act as a forum for Siebel CRM On Demand users to share their collective knowledge and experience with the product.
2. To act as a collective voice for Siebel CRM On Demand users.
3. To act as a conduit for communication from Oracle to their customers, and in turn from the customer to Oracle.
4. To promote and facilitate educational offerings and training opportunities.
5. To promote and facilitate networking opportunities.
In a nut shell, it should serve to promote Knowledge, Advocacy, Communication, Education and Networking.
If I'm not mistaken, such groups exist and represent the user base of just about every product that Oracle sells except for Siebel CRM On Demand. I feel that it is important for the Siebel CRM On Demand user base to be able to benefit from a users group similarly representing them.
That being said, I can understand why you would have conflicting opinions on the usefulness of such a tool in APAC. As a region, Asia Pacific is particularly diverse and as such, a users group would have to be capable of representing the interests and needs of each unique demographic.
Regards,
Cameron. -
Do we have a concept of Ethical Users licences in Siebel CRM 8.0/8.1
Hi Gurus,
Do we have a concept of Ethical users licences in Siebel CRM, for example if i have 100 licensed users for SIEBEL CRM BASE and related modules and options and if i wanted to add 2 more users for temproray purpose , do i need to buy addtional licenses from Oralce or shall i create without buying for temporay work?Hi,
Do we have Vision server concept in Siebel CRM 8.0
like Oracle Ebusiness Suite or not?Hi
Could to try to rephrase the question? Do you mean integration with Vision Server from Crystal/Business Objects?
Axel -
Siebel CRM v6 Adapters available?
I have a project that needs integration with Siebel CRM v6. I have no experience with connecting to a Siebel backend and I was wondering what are my options? Is there an official JCA adapter for Siebel CRM? Are there external APIs that are already available (perhaps web services)?
Any pointers or information would be much appreciated!
Btw, I can't find any documentation at all about this product!
Thanks!Mark, sorry about that. No, its more from a generic app server (think Bea, IBM, JBoss) etc. I was thinking along the idea of a JCA adapter. However, the backend apparently has some custom APIs that I need to tie into. I'm not sure where to start...I look at the link below...
Are there generic adapters such as a JCA one that I could use from a compliant Java EE platform? -
Hi All,
IHAC who is evaluating RDBMS for Siebel CRM. They have to choose a database among Oracle DB & IBM DB2. Can anyone please share some pointer / influence points for Oracle DB? Also comparision between pureScale & RAC will be beneficial.
Moreover, what is the future roadmap of Siebel support / certification for non-Oracle databses?
Thanks in advance.
Regards,
FarrukhHi,
Clear best choice is Oracle DBMS. Far superior to anything else. Don’t even think about anything other than Oracle DBMS.
Robert Ponder
Lead Architect and Director
Ponder Pro Serve
cell: 770.490.2767
fax: 770.412.8259
email: [email protected]
web: www.ponderproserve.com -
Want to install Siebel CRM in my PC for integrating with UCM.
I am very familiar with Oracle UCM and trying to integrate with Siebel CRM. I have UCM 11g installed in my PC with Oracle 11g DB and also I know the configuration process or steps from siebel end as well as UCM end. Now I want to install Siebel CRM for this integration.
I searched in orcale and found that I need the below softawres and also I downloaded it from e-delivery:
Oracle Base Application (V26510-01_1of2 and V26510-01_2of2)
Oracle Siebel Image creator(V26511-01)
Oracle DB11g: OracleXEUniv
RCU
What should I do now?
1. Is the above softwares enough for installation of Siebel ? If yes then can anyone please tell me the installation guide docs.
2. Should I require more softawre ?
3. I have also V26699-01_1of6 to V26699-01_6of6 setup files for siebel but I do not know whether I should install from these because I do not have any idea regarding this setup files.
Regards,
SantanuI think you also need V14496-01 Part 1 of 2 and V14496-01 Part 2 of 2 (English Language Extension Packs).
Installation is explained in the Bookshelf: V29095-01 -
Need information about Siebel CRM Server download for Linux.
Hi to all,
Plz tell me how i can download Siebel CRM Server setup for Linux OS. Through eDelivary link or through http://metalink.oracle.com. I have CSI number to use metalink plz tell me the process to download siebel crm server setup for linux. Is it available files like Gateway server, siebel server, enterprise server and database server or any other different file names.Plz tell me which files i download and what is the download link for that files.
Thanks&Regards
Ramesh.Thttps://edelivery.oracle.com/
Product Pack: Siebel CRM
Platform: Linux x86
Drill down on Siebel Business Applications (with Translations) Media Pack 8.1.1.0 Release for Linux x86 and download your required language pack from the list at the top and all of the components that you want from the list at the bottom.
Regards,
mroshaw
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