KMS Host for Office 2010
AOA
I deploying windows server 2008 r2 KMS Host successfully. Now, trying to use same machine as KMS Host for Office 2010 Professional Plus. I have adopted for activation through phone. Confirmation ID from Microsoft got it. Error encountered while installing Microsoft
Office 2010 KMS Host License Pack:
"Error Code: 0x2a 0xC004F015, The software licensing service reported that license is not installed"
Tried every page GOOGLE asked but in vain,
Really stuck up and help required.
Thanks in advance.
Dear, I obtained new product key, confirmation key from MS but still no success. really at stake and guys at Microsoft are also not replying positively.
Following error is stucking my eyes and mind
C:\Windows\system32>cscript.exe slmgr.vbs /atp xxx-xxx-x-xx-x-x-x-(Confirmation
ID provided by Microsoft) bfe7a195-4f8f-4f0b-a622-cf13c7d16864
it gives following output
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F04D' to display the error text.
Error: 0xC004F04D
when run this command
C:\Windows\system32>slui.exe
0x2a 0xC004F04d
Output
is
The
software licensing service determined that the installation (IID) or the confirmation ID (CID) is invalid
Thanks in advance.
Similar Messages
-
KMS Host for Office Professional Plus 2010
I am configuring KMS Host for Office Professional Plus 2010 on Windows Server 2008
R2 Enterprise machine, same machine is working fine as KMS Host for windows servers.
Problem is when run this command
C:\Windows\system32>cscript.exe slmgr.vbs /atp xxx-xxx-x-xx-x-x-x-(Confirmation
ID provided by Microsoft) bfe7a195-4f8f-4f0b-a622-cf13c7d16864
it gives following output
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F04D' to display the error text.
Error: 0xC004F04D
when run this command
C:\Windows\system32>slui.exe 0x2a 0xC004F04d
Output is
The software licensing service determined that the installation (IID) or the confirmation ID (CID) is invalid
assistance is required
RegardsKMS Host License Pack installed and product key given. Still no success.
Dump of KMS setup is as under
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.
Software licensing service version: 6.1.7601.17514
Name: Microsoft Office 2010, KMSHost edition
Description: Microsoft Office 2010 KMS, VOLUME_KMS channel
Activation ID: bfe7a195-4f8f-4f0b-a622-cf13c7d16864
Application ID: 59a52881-a989-479d-af46-f275c6370663
Extended PID: 55041-00096-202-474064-03-1033-7601.0000-1132014
Installation ID: xxxxxxxxxxxxxxxxxxxxxxxxxx (installation ID)
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
Partial Product Key: 78629
License Status: Unlicensed
Remaining Windows rearm count: 3
Trusted time: 4/25/2014 9:45:09 AM
Ok, so, assuming that the pkey you entered for Office KMShostpack, ends in "78629", now you just need to follow the rest of the instructions on the link above;
1. cscript slmgr.vbs /dti bfe7a195-4f8f-4f0b-a622-cf13c7d16864
[to obtain your Installation ID, although that is displayed in the output from above]
2. slui.exe 4, and then call the telephone number displayed
[close the SLUI window, you don't need it anymore, and, ignore the Installation ID displayed in SLUI, it's for Windows, not Office]
[navigate the telephone prompts to choose Windows/Office activation]
3.At each prompt, enter a group of six numbers. This is the installation ID for Office 2010 that you obtained in Step 1
[get ready to record the response, the ATS doesn't give you much time]
4.When you hear the response, write down the numbers.
[I prefer to type them into Notepad, since I can type faster than I can write legibly]
5.Run cscript slmgr.vbs /atp xxxxxxxxxxxx bfe7a195-4f8f-4f0b-a622-cf13c7d16864, where xxxxxxxxxxxx is the confirmation ID that you receive by telephone
(there should be 48 numbers, no spaces nor dashes).
6.You should see a message that the confirmation ID was successfully deposited.
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)
All done as DonPick told, result same, problem output is as under
I am configuring KMS Host for Office Professional Plus 2010 on Windows Server 2008
R2 Enterprise machine, same machine is working fine as KMS Host for windows servers.
Problem is when run this command
C:\Windows\system32>cscript.exe slmgr.vbs /atp xxx-xxx-x-xx-x-x-x-(Confirmation
ID provided by Microsoft) bfe7a195-4f8f-4f0b-a622-cf13c7d16864
it gives following output
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F04D' to display the error text.
Error: 0xC004F04D
when run this command
C:\Windows\system32>slui.exe 0x2a 0xC004F04d
Output is
The software licensing service determined that the installation (IID) or the confirmation ID (CID) is invalid -
Win7 - Using KMS Server for Office 2010 - How can you query that it's actually using KMS?
Hi All,
Our Desktop Support alerted me to an issue in which a client received a pop-up notification about activating Office within 30 days.
I started to dig into our KMS Service, having inherited it from a prior, now gone for greener pastures colleague of mine.
I see the Office 2010 key on the KMS Server and there is a corresponding DNS SRV record for the Server.
Here is that information:
Name: Microsoft Office 2010, KMSHost edition
Description: Microsoft Office 2010 KMS, VOLUME_KMS channel
Activation ID: bfe7a195-4f8f-4f0b-a622-cf13c7d16864
Application ID: 59a52881-a989-479d-af46-f275c6370663
Extended PID: 55041-00096-199-345382-03-1033-7601.0000-1222013
Installation ID: 021315815071370255435840389124010276914515863061481930
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
Partial Product Key: xxxxx
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2/18/2014 10:34:28 AM
Key Management Service is enabled on this machine
Current count: 10
Listening on Port: 1688
DNS publishing enabled
KMS priority: Normal
Key Management Service cumulative requests received from clients
Total requests received: 26175
Failed requests received: 0
Requests with License Status Unlicensed: 0
Requests with License Status Licensed: 24443
Requests with License Status Initial grace period: 1712
Requests with License Status License expired or Hardware out of tolerance: 12
Requests with License Status Non-genuine grace period: 0
Requests with License Status Notification: 8
Thing is, I try querying for the KMS status on the Win7 machine and there is no entry anywhere that corresponds to Office 2010:
c:\Windows\System32>cscript slmgr.vbs -dli bfe7a195-4f8f-4f0b-a622-cf13c7d16864
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.
Error: product key not found.
Where can I make certain that Win7's Office 2010 is in fact using KMS for licensing? Is it in the registry?
Thank you very much for your time,
Mr MisterHi,
We might consider to use Volume Activation Management Tool to check the Activation Information:
Reporting Activation Information Using Volume Activation Management Tool 2.0
Or we could take a look into the application log for event ID 12288, 12289 as well as 12290. (the 12288 and 12289 should be in pairs: client query-kms response)
More information, please take a look at the below articles:
How to determine whether the KMS server is working
Windows Event Log
Hope this may help
Best regards
Michael
Michael Shao
TechNet Community Support -
KMS host for office 2013 standard and pro
Our KMS host is a VM on Windows server 2008 R2
When I install the patch kms host says I need (kb article 2757817), in order for the KMS host to activate Office 2013 clients on Windows 8, will there be a reboot? If so, will this interfere with clients using Office?
thanks all :)from memory, yes, a KMShost server machine will need a reboot.
This usually means a brief interruption to all services hosted upon that machine, but after the reboot, services resume.
KMSclient machines (using Windows or Office), will temporarily be unable to contact the KMShost for activations/renewals, but KMSclients automatically retry every few hours anyway, so should be fine. Some machine *might* show not-genuine warnings (depends
on your environment) but will quickly resolve itself.
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!) -
Cannot download cumulative update for Office 2010 December 2014
I tried to download the cumulative update for Office 2010 (December 2014) at the following link:
https://technet.microsoft.com/library/dn789213(v=office.14)
When you click the link (http://support.microsoft.com/kb/KB3020815) you get to an "oops" page.
Oops!
The page you are looking for may have a new location, or is no longer available.
Does anyone have a link that works for that update?
Thanks,
--JeffreyHi Protholl,
I visited the link you provided:http://support.microsoft.com/kb/KB3020815 , got the same result "Oops! The page you are looking for may have a new location, or is no longer available."
Please visit this link instead:
http://support.microsoft.com/kb/3020815
You should open the page with no issue then.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
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How to export Registry values for Office 2010 in HKLM.
Hello,
I am trying to export all the Registry keys for Office 2010 in HKLM. All the Office 2010 based registry values in HKLM will be exported and need to be resotred after installing Office 365. So I need to export all the HKLM based Office keys before installing
Office 365 so later it can be restored.
Thanks
Ekta VermaThen change the group policy, that's the solution to your problem. You've made the investment in Office 365 - forcing Office 2010 to launch is wasting that investment.
But what you are proposing won't work anyway, you would need to capture all of the keys and values in
HKCR\.doc, HKCR\.docx, etc, etc, etc for all of the file types.
Collecting all the registry values, crafting a script to put them all back, and managing that effort is a waste of time when the group policy could be changed in a matter of minutes. If someone argues against changing the group policy then tell them
to tell the guy who approved the purchase of Office 365 that he wasted the company's money.
If, on the other hand, you don't want users to launch Office 2010 yet, that's another story and I could go on and on debating both sides of the argument. Instead of spending the time mucking around the registry, try to repair Office 2010 instead:
msiexec /f <product code> /q
you can get the product code from HKLM\Software\Microsoft\Windows\CurrentVersion and just search for microsoft office from there. The key name it's in will be the same as the product code, which would also appear in the Uninstall registry value.
I hope this post has helped! -
When we install CU KB2837583 for Office 2010 Professional Plus I get an error on the document information panel in Word while saving the document to SharePoint 2010.
The error shows a red border around the multiple lines field "Adres" saying that the field contains errors.
We had this issue before with CU
KB2760758, this was a bug and Microsoft has fixed this with Service Pack 2. Now we have the same issue again with this cumulative update.
Microsoft knows this bug and
is working on a solution?Hi,
As the error message, please try the workaround:
Uninstall the KB2826026 update patch.
Quote from:
http://social.technet.microsoft.com/Forums/en-US/b867398d-93fb-4015-82ee-e00f75a671d4/sharepoint-ms-word-document-only-specific-pattern-allowed-only-data-in-the-following-pattern-is?forum=officeitproprevious
Regards,
George Zhao
TechNet Community Support -
Using KMS for Office 2010 on Windows Server 2012R2
Hi,
We are migrating our old KMS server til 2012 R2. As far as I can find out KMS on 2012 R2 is only supported for Office 2013? Trying to install Microsoft Office 2010 Volume License Pack show "operating system not supported"
Somebody knows if Microsoft Office 2010 Volume License Pack will be supported on Windows 2012 R2?
Regards
Lars Ehi Lars again,
on the volume licensing site, we have the following Details:
Recent Changes to Volume Activation
With Volume Licensing for products such as Windows 8.1, Windows Server 2012 R2, Windows Server 2012 R2 for Embedded Systems, Windows 7, Windows Server 2008 R2, Windows Vista, Windows Server 2008, Microsoft Office 2010, and Office 2013, you must use Volume
Activation (VA). To activate these products with VA, you can use either a Multiple Activation Key (MAK) or Key Management Service (KMS).
http://www.microsoft.com/licensing/activation/existing-customers/product-activation.aspx
thanks
diramoh -
Using SharePoint 2013 Document Library for Office 2010 Workgroup Templates
Dear all,
we are about to introduce SharePoint 2013 and are looking for a way to use it as location for our Office 2010 workgroup templates. But when I try to configure it with in Word options it tells me that URLs are not allowed here.
I've searched this forum but saw no thread that has a solution so far.
So I just want to know if anyone implemented this feature or even has an idea that could work...
Thank you in advance,
UweHi,
Based on my tested in my environment ( Word 2010 & Share Point 2013), we can't point to the SharePoint library URL directly with Workgroup Templates.
Please try the workaround:
Sync the SharePoint site libraries to local disk.
http://office.microsoft.com/en-us/support/sync-onedrive-for-business-or-sharepoint-site-libraries-to-your-computer-HA102832401.aspx
Set the Workgroup Template to a local drive (to create the reg key)
Open regedit and set the location to the mapped drive:
Setting Name: SharedTemplates (Type REG_SZ)
Reg Key: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\General
Quote From:
http://social.technet.microsoft.com/Forums/sharepoint/en-US/93f2e50b-9af7-43ac-8151-ea66072afc5b/how-do-i-get-ms-word-to-look-at-sharepoint-for-workgroup-templates?forum=sharepointadminlegacy
http://sharepointfeaturesandfailures.blogspot.com/2010/11/mapping-office-shared-template-location.html
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/MS-SharePoint/Q_27950770.html
http://www.endusersharepoint.com/EUSP2010/2010/07/01/consuming-sharepoint-content-types-in-office-2010/
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of
this information.
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. -
Windows 7 - ODBC for Office 2010 64 bit - MS ODBC Driver for Oracle
I am trying to link a table from an oracle rac 10.2.0.4 64 bit install.
I have windows 7 with the oracle 64 bit client.
in odbc i can create a datasource using the oracle driver
and when i try to link a table i get an error :
Reserved error (-7732); there is no message for this error.
I would like to use the Microsoft ODBC for Oracle Driver but it doesnt exist on my computer.
the old one on windows xp used file MSORCL32.DLL is there a MSORCL64.DLL now?
Anyone have any help?
JeffJam The Man's solution worked for me.
>
Here's the solution.
My operating system is Windows 7 64-bit, using Office 2010 64-bit. Trying to connect to an ODBC data source through Excel. The data source is an Oracle9i 32-bit database on a Windows Server 2003 32-bit server. However, the database version or server operating system is arbitrary; it could be an 8i, 9i, 10g, or even an 11g 32-bit or 64-bit database on a UNIX or Windows server. If you're using Windows 7 64-bit and you want to connect to an ODBC data source through Excel to an Oracle database, you must use Office 2010 64-bit. You cannot use Office 2003 or 2007, for example.
Follow these steps on your Windows 7 64-bit PC to connect to your ODBC data source.
1. Through Oracle's web site, go to Instant Client Downloads for Microsoft Windows (x64). Currently, the address to that page is:
http://www.oracle.com/technology/software/tech/oci/instantclient/htdocs/winx64soft.html
2. Download the two following files, found under the version 11.1.0.7.0 heading:
Instant Client Package - Basic (instantclient-basic-win-x86-64-11.1.0.7.0.zip)
Instant Client Package - ODBC (instantclient-odbc-win-x86-64-11.1.0.7.0.zip)
3. Extract both zip files to the same directory (such as c:\oracle\instantclient_11_1).
4. Launch the Command Prompt (DOS command window) by running it as administrator. Go to Start > All Programs > Accessories, then right click Command Prompt and select Run as Administrator.
5. From within the Command Prompt, navigate to c:\oracle\instantclient_11_1, and run odbc_install.exe. You should receive a message saying Oracle ODBC Driver is installed successfully. The name of the new ODBC driver that was just installed is Oracle in instantclient11_1 -- use this driver when creating your ODBC connection.
6. Create a new system environment variable. Set the value of the variable name as TNS_ADMIN, and the value of the variable path as the directory that contains the tnsnames.ora and sqlnet.ora files. On my PC, I have another Oracle client already installed which has its own tnsnames.ora and sqlnet.ora files. Therefore, I set the value of variable path as c:\orant\net80\admin (the directory that contains my tnsnames.ora and sqlnet.ora files). If you don't have another Oracle client installed on your PC, create a new directory such as c:\oracle\instantclient_11_1\network\admin, and place the tnsnames.ora and sqlnet.ora files in that directory. Then, set c:\oracle\instantclient_11_1\network\admin as the value for the variable path.
7. To create the ODBC connection, go Start > Control Panel > Administrative Tools > Data Sources (ODBC). Alternatively, you can create the connection right from within Excel.
Thanks man it worked for me.
My host environment is windows 7 x64 ultimate and I have my oracle 10g in centos installed in VMware.
Previously I had vista home premium x64 there instantclient 10.2 basic and odbc worked but in windows 7 it wasn't working.
Thanks again. -
Re-assigning a retail license for Office 2010 Home and Student - any charge for support?
I want to re-assign one of three licenses for Office, but I went to the Support website, which prompted for the product ID and indicated that the "free support"period had expired, presumably because it is 12 months since I first installed it.
Can the reassignment be organised at the time of activating on the new computer by phone? Would a person be speaking with a human if doing a phone activation? Will there be a charge and what's it likely to cost?
I also have a suggestion for Microsoft: a de-activation routine that would enable the license transfer process without the need for human support.Hi
Normally Office for a retail version can only be activated once at a time in one computer, Office 2010 Home &Student can be installed on three machines.
If you have used up your activation times and want to transfer your Office to a new computer, contact Microsoft Customer Service and they will help you to activate your Office in a new machine:
http://support.microsoft.com/kb/295539/en-us
Tylor Wang
TechNet Community Support -
KB2687455 (SP2 for Office 2010) Breaks Outlook Searches of Shared Contacts/Calendars
Hello, everyone! I would love to know if anyone else is experiencing these issues.
I am an IT Network Technician for several clients that have had issues searching in shared contacts and/or calendars in Outlook 2010. These users are using Office 2010 in Citrix/Remote Desktop Services environments. When these servers automatically
download and install KB2687455, the users can no longer perform searches in shared contacts/calendars. They receive an error stating, "The requested Upon removing this update, and having the user close and re-open Outlook, the search functionality is
restored. Surprisingly, a reboot is not required to restore searching.
Is Microsoft aware of this issue? If so, what is being done to correct it? If not, is anyone else experiencing similar symptoms?
Our firm has already observed similar failure of the search functionality in Outlook 2010 due to the installation of another Windows Update, KB2956128. The issues with that update are already well-documented, based on a preliminary Google search,
and we have blocked the installation of that update, where possible, until we are informed of a fix for it from Microsoft. Any information on the repair of that update would also be much appreciated.Hi,
Both KB2956128 and KB2956203 seem to cause this issue to some of our users, as you mentioned KB2956128, have you checked KB2956203? If you have installed this KB, uninstall it to check the result.
If it is KB2956203, we have been aware of some issues caused by the recent updates, and would like to collect more information for further investigation.
Can you guys share your detailed system info? Also, if you have any log files about the issue, kindly share with us by sending them to this email account:
[email protected] (please use the link of this thread as the subject).
We appreciate your assistance with this.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected] -
Include all updates for Office 2010 PP during custom network install
Hello...
I'm currently doing a custom network install of Office 2010 Professional Plus 32bit edition. The custom install is working fine with the MSP file in the \Updates folder.
I would now like to add all of the current updates, hotfixes, and service packs to the \Update folder so that Office 2010 is completely up-to-date when being deployed. I understand that I need to put the MSP files for these updates, hotfixes, and service
packs in the \Updates folder.
A couple questions:
1 - Is there one place that I can download all of the Office 2010 PP 32bit edition updates, hotfixes, and service packs... Excluding any 64bit edition updates? A repository of some sort?
2 - I'm assuming that if the hotfixes, and updates are downloaded as .CAB, I first need to extract it, get the .MSP file and put that into the \Updates folder?
3 - I think Service Packs come down as .exe's??!! If so, do I just put the .exe files in the \Update folder as well or do I need to run something special to extract them like I do with the .CAB files
I appreciate any help someone can give. If there is a better way to accomplish this, I'm open to all suggestions :)
Thanks... Frank1. Update Center for Office: http://technet.microsoft.com/en-us/office/ee748587.aspx
2. Yes, we need to get the .MSP file (BTW, the hotfixes are download as .exe file)
3. Yes, we need to get the .MSP file
For your reference:
Using the Updates folder to deploy software updates during an Office 2010 installation
http://blogs.technet.com/b/office_resource_kit/archive/2011/05/05/using-the-updates-folder-to-deploy-software-updates-with-an-office-2010-installation.aspx
Max Meng
TechNet Community Support -
Microsoft SAM: Used software to get compliant or other option for Office 2010
I wouldn't buy used Office. Chances are someone's still using the software and figured they could make a quick few bucks. Also, while once you hold the product key and media you technically own that license, who's to say they didn't max the activation count prior to sale.
If you're intent on Office 2010, perhaps you could find some unopened Product Key Cards for purchase.We are still kicking the can down the road with Exchange/Outlook 2010 utilizing Public Folders and a custom application that runs against them. Got hit with a SAM audit and short a few licences of Office Home and Business 2010 (Retail/FPP). As far as I am aware my only options are Volume Licensing Office 2013 and use the downgrade rights or buy used licenses of Office 2010 (Retail/FPP). My research has noted that they no longer offer Office 2010 through Office 365. Any thoughts or concerns?
This topic first appeared in the Spiceworks Community -
MAPI.Session for Office 2010
Hi all,
This code works fine in office 2003 but not in office 2010 (Raise NO_MAPI).
Do you have an idea ?
CREATE OBJECT SESSION 'MAPI.Session'.
IF SY-SUBRC NE 0.
RAISE NO_MAPI.
ENDIF.
Now log into the session with the given profile
CALL METHOD OF SESSION 'LOGON'
EXPORTING #1 = OUTLOOK_PROFILE "Outlook_Profile as String, (opt)
#2 = PROFILE_PASSWORD "profile_Password as String, (opt)
#3 = SHOW_DIALOG "showDialog as Boolean, (opt)
#4 = NEW_SESSION "newSession as Boolean, (opt)
#5 = 0 "parentWindow as Long, (opt)
#6 = 1 "NoMail as Boolean, (opt)
#7 = ' ' "ProfileInfo as String, (opt)
IF SY-SUBRC NE 0.
RAISE NO_EMAIL_SENT.
ENDIF.
Regards,
Thierry
Edited by: Thierry CHIRET on Jun 10, 2011 4:24 PMHi,
Who is that vendor? What did they tell you in detail?
In this forum we mainly discuss technical questions about Office products, for the purchase and activation questions, I suggest you contact your local customer service.
You should be able to find your local customer service number from this link:
https://support.microsoft.com/en-us/gp/customer-service-phone-numbers/en-us?wa=wsignin1.0
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]
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