Knick/Scratch on Screen!!! Brand new MBP replacement..help!

My First MBP (Late 2008) had a Buzzing Fan.... Apple "Couldnt" fix, had to mail back to get a replacement.
Took 2 weeks.
Now replacement just got here today. Perfect, quitet, Even Lid, Screen is lit properly, No dead Pixels, BUT there is a small knick/scratch in the glass on the left side. It looks like this ~ same size and all, but vertical.
You can Feel the scratch... What DO I do? I cannot go without a computer again by sending this back. I cannot afford to take the chance on a replacement when everything else is right. And I cannot live with a scratch in a 2500$ computer screen.
People with screen issues.... can they just swap out the screen? Is it that easy? Or do I need a new computer... again. Im about to ask for my money back.

stinks, i know how you feel.
sorry, don't know what to tell you.

Similar Messages

Hey i bought a brand new MBP like 6 months ago and now it won't charge

i bought a brand new MBP like 6 months ago and now it won't charge. I tried using a friends MBP charger of the same year as my computer but it still says not charging at the top right corner of the computer screen where the charging symbol is. This problem just happened out of nowhere because it was working the day before then the next day it just stopped working saying it is not charging. I tired doing all of the suggested techniques to fix it but not luck.
This is the battery report is when my MBP is either connected to my charger or my friends charger which works perfectly on her computer.
Battery Information:
Model Information:
Serial Number:          W013*****3BA
Manufacturer:          SMP
Device Name:          bq20z451
Pack Lot Code:          0
PCB Lot Code:          0
Firmware Version:          201
Hardware Revision:          000a
Cell Revision:          158
Charge Information:
Charge Remaining (mAh):          3137
Fully Charged:          No
Charging:          No
Full Charge Capacity (mAh):          5751
Health Information:
Cycle Count:          126
Condition:          Normal
Battery Installed:          Yes
Amperage (mA):          0
Voltage (mV):          11528
System Power Settings:
AC Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          10
Wake on AC Change:          No
Wake on Clamshell Open:          Yes
Wake on LAN:          Yes
Current Power Source:          Yes
Display Sleep Uses Dim:          Yes
PrioritizeNetworkReachabilityOverSleep:          0
RestartAfterKernelPanic:          157680000
Standby Delay:          4200
Standby Enabled:          0
Battery Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          2
Wake on AC Change:          No
Wake on Clamshell Open:          Yes
Display Sleep Uses Dim:          Yes
Reduce Brightness:          Yes
RestartAfterKernelPanic:          157680000
Standby Delay:          4200
Standby Enabled:          0
Hardware Configuration:
UPS Installed:          No
AC Charger Information:
Connected:          Yes
ID:          0x0000
Wattage (W):          0
Revision:          0x0000
Family:          0x0000
Serial Number:          0x00000000
Charging:          No
As you can see where it is labeled "AC Charger information" it states that its connected but there is no Wattage and says its not charging .
What is wrong with my mac? Is it serious and does Apple Care cover it?

Have you done a SMC
http://support.apple.com/kb/HT3964
Items include
Power
The computer doesn't respond to the power button when pressed.
A portable Mac doesn't appear to respond properly when you close or open the lid.
The computer sleeps or shuts down unexpectedly.
The battery does not appear to be charging properly.
The MagSafe power adaptor LED doesn't appear to indicate the correct activity.

Kernel Panic and a strange sound on a two days brand new MBP 17" i7

I just got a brand new MBP 17" i7 two days ago. Already had two issues:
1. On the first day while the computer was doing an automatic software update I heard a loud horn type sound coming from within the machine. After that the screen turned grey with the Apple logo and a status bar underneath. After that the machine returned to the "normal" screen and keep working.
2. Yesterday while trying to set up a mighty mouse the computer gave me the kernel panic screen. I turned the computer off and then on again and everything seems fine.
I contact Apple and they gave me two options for my peace of mind:
1. Take the computer to an Apple Genius bar
2. Send the machine back to the store
I own an iMac and a Macbook and this things had never happened before. I don't think it's normal for a brand new computer to do things like that.
This incidents took place within the first two day of receiving the computer, but maybe down the road or as I start installing programs like Final Cut Studio 3 or Office for Mac, things could complicate...
What do you recommend?

Hi there.
The noise you heard and the status bar is usually the result of a firmware update being installed. Nothing to be concerned with and in fact will probably happen again if they just swap out the machine.
The kernel panic may have just been a fluke but you could try running the Apple Hardware Diagnostics that actually shipped with the machine to rule out hardware. If the tests come back ok then you could try to just re-install the OS.
Good luck.

Magic mouse lag on brand new MBP

Hello,
I received my MBP 15" (Mid 2012) several days ago. But my Magic Mouse doesn't work very well with it. The cursor lags every several minutes to one hour or two, and lasts for several seconds to several minutes every time. I don't mean that the movement is slow - when it happens, the cursor doesn't follow the movement of the mouse very well, it seems 'jittery'. The cursor may "jump" to the destination 0.3~1 second after I moving the mouse. I tried everything I can do but the problem is still not solved. Here are what I've tried:
* Setting my router to 5ghz band
* Turn the mouse off and on.
* Turn the mouse off, replace the batteries to new ones, and turn on.
* Restart the computer.
* Remove the mouse from the list of Bluetooth devices, and pair again.
* Reset PRAM and SMC.
* Disable WIFI.
* Unplug everything in my room that has a wireless receiver, including Xbox, Apple TV, etc, and remove the batteries of their controllers.
None of the above works! However, I also have a Magic Trackpad which also uses Bluetooth but it works fine. I tested the Magic Mouse on my old MacBook Pro and it works without any problem. The distance between the mouse and the laptop is less than 2ft.
Mouse still works fine on my old 2010 MBP.
Brand new MBP 15", 256GB SSD, 8GB RAM.

I had the same problem with my new Retina Macbook Pro and my Magic Mouse that worked fine on my previous 2010 Macbook Pro. At work I don't have a wifi network so I share my ethernet connection via wifi so I can get internet on my iPhone and iPad during the day. After reading this thread I tried turning off the internet sharing and it has cleared up all lag issues with the mouse.
Just thought I'd share my fix. Hopefully Apple can clear up whatever issues are causing this so I can get wifi back to my devices at work.

Aperture 3 not working on brand new MBP???

Just tried to open Aperture 3 on my brand new MBP and I get this error message:
Dyld Error Message:
Library not loaded: /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager
Referenced from: /Applications/Aperture.app/Contents/MacOS/Aperture
Reason: no suitable image found. Did find:
/Library/Frameworks/PluginManager.framework/Versions/B/PluginManager: no matching architecture in universal wrapper
I downloaded A3 from the Mac Store, I've deleted it and re-installed and still get the same message. My MBP is running 10.6.8.
Any ideas, hope you can help.
Thanks!

Hi, Thanks! The solution on the Macrumors forum worked! A plugin manager issue!
I've copied the solution below for anyone else who may run into the issue.
Turns out it's a simple fix.
For those with the same problem:
1. Navigate to: /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager
2. Delete the PluginManager
3. Get a new copy of the PluginManager. (You can copy one from a friends macbook) or use the one hosted here: http://qvenon.com/files/PluginManager.zip
Thanks again!
best,
upgrayedd1

My brand new MBP 13"got the error "there is not enough memory or disk space to convert this document". What gives? Help please!

I am trying to use mail merge in Word for Mac on My brand new MBP 13". And I get the error "there is not enough memory or disk space to convert this document". What gives? Help please!

Why do I get there is not enough memory...: Apple Support Communities
Error message in MS Word opening a .docx file "There is not enough - Microsoft Community

I have a Iphone 3 G screen brand new I need Apple iPod Touch Third Generation A1318 Srceen???? ANY HELP??

I have a Iphone 3 G screen brand new I need Apple iPod Touch Third Generation A1318 Srceen???? ANY HELP??

Ever heard of Google?
PS Apple does not sell parts...

How much does OSX take up on a brand new MBP HD?

Does anyone know on a Brand new MBP 128 SSD drive....how much is allocated to the OSX?
Thanks in advance

You do need to install Windows twice - once under Boot Camp and once under Parallels - but you can legally use the same CD with the same licence for both installations. There is no need to buy two copies.
There is a program called Monolingual that will assist in removing the additional language support. Be care, as it has removed the components needed to run Rosetta for some users who were not as careful as they should have been.
Parallels has to run from within OS X, but some people have had success running Windows off of an external drive. I have not tried it, but the instructions can be found HERE.

FaceTime problems on 3 brand new MBP 13 Retina, Apple has given in

Hi All,
After recieving 3 brand new machines (MBP13 Retina) in Dec 2013 and Jan 2014, Apple does not believe they can deliver a proper working brand new machine. They also won't look into the problem and hope i can accept this faulty machine.
Is that what Apple is turned into? A company that doesn't believe they can fix their own machines? Or do they not care anymore about their customers and their product?
The person I'm facetiming with cannot hear me when we talk at the same time. My (3 brand new, but all 3 faulty) machines will mute me, so the other party cannot hear me. It is back to the walky talky ages again, 'over'.
Since I'm a great believer of Apple, I cannot believe they won't fix this problem and just keep on selling and delivering brand new MBP 13 Retina machines that don't work.
Does nobody at the Apple company care anymore, is there no company pride?

after a week of working on this problem the last straw was spending 3 hours being helped with this problem by 1mb.com after which time they asked me either to take out a years support at £129 or pay for help from a better qualified technician! As I only received my IPad last week I am going to send it back tomorrow. why doesn't Apple respond when it is obvious from all the discussions that there is a problem? Considering the price of the iPad I feel thoroughly disillusioned and cheated as well as frustrated by spending so many hours to no avail. this was not the only problem I've encountered but it is the one I've wasted most time trying to resolve./

Help!!! Brand new MBP with Santa Rosa Kernel Panics when started with...

Help!!! Brand new MBP with Santa Rosa Kernel Panics when started with external HD firewire 800 after 20 sec...
I don't know what it could be???
Do you???
Thanx
Jay

I'm actually having a similar issue and I don't think its related to networking at all.
I'm currently working in a corporate environment where we deploy pre-built OS X images to machines. I recently upgraded my images to 10.4.10 before we got our first Santa Rosa machine. This image was built on a MacPro and worked on all Intel Macs down to a MacMini CoreSolo. When I deployed my prebuilt image to the SR MBP, it caused a kernel panic immediately.
Further investigation revealed previous builds of OS X, including 10.4.10 upgraded from any other model Intel Mac will kernel panic the SR MBP. Going backwards the SR Build of OSX will not work on any previous model Mac, as any other build typically does, but causes severe graphical distortion, as if it does not have the display drivers for the other Macs.
To make a long story short, I think your issue comes from the fact that your external hard drive has an older build of OS X 10.4 than the SR MBP will run (even though you may have upgraded it to 10.4.10). Anyone who can corroborate my story with some more testing, please chime in.
I haven't found a solution for this issue yet other than keeping a seperate Santa Rosa Core 2 Duo image for my deployments.

Brand new Mac user help please! How do you connect a 17" monitor to the MacBook? I have the monitor plugged into the Mac, but the F8 that I am used to with PC does not work. Please help. Thanks.

Brand new Mac user help please! How do you connect a 17" monitor to the MacBook? I have the monitor plugged into the Mac, but the F8 that I am used to with PC does not work. Please help. I am getting lots of spelling errors as the MacBook laptop screen is too small. Thank you so much! .

Contentmom6 wrote:
Brand new Mac user help please! How do you connect a 17" monitor to the MacBook? I have the monitor plugged into the Mac, but the F8 that I am used to with PC does not work.
Normally, you just connect the monitor to the MacBook using a VGA adaptor that you can buy from an Apple Store. Now try System Preferences > Displays > Detect Displays. You should now be able to select a display mode for the monitor. If it still doesn't work, then I'd check that everything is properly connected. I've had problems with colours disappearing due to a faulty connection in the VGA adaptor.
Bob

Brand new MBP will only boot to blue screen

Help!
Worked fine for about an hour or two and then completely locked up. I had to do a forced shutdown to get it to turn off.. But now it will only boot to this weird blue screen with just a cursor.
Any ideas?

Actually, for a brand new machine a clean install is not a bad idea.
The original disc images are copied in bulk. The tiniest little glitch can cause later problems. It really doesn't add that much time to the initial setup process and you can also discount it as a cause if the problem re-occurs.
You should not have to do a clean install again.

Brand New MBP 13" - Dim Screen/Yellow Tint

I purchased a MBP 13" yesterday and immediately noticed the display appeared quite dim and had a yellowish-tint to the entire screen. I am aware that in previous years, certain Apple Products had the same problem and I was wondering if there is a fix that I can apply or whether I should simply opt for a new MBP?
Also, the purchase was made through Amazon and was wondering if anyone knows if I can make the return/service through the Apple Store?
Much thanks,
A.Rim

I believe there's a color calibration tool in Applications/Utilities. See if it can help you. It is considered that for a screen to display colors as close to "normal" as possible, the DeltaE measurement should be at or under 3. Also see this discussion (and the proposed discussions on the right) about this: https://discussions.apple.com/thread/2328708?start=0&tstart=0

Brand new MBP stuck on grey Apple start up screen

My new MBP 13" arrived today. I removed the SSD from my current Macbook and installed it in my MBP. I pressed the power button, and it got stuck on the grey start up screen with the grey Apple for 5 minutes. I shut it down and put the SSD back in the Macbook - worked perfectly. So I tried installing it again in the MBP, and had the same problem. It just stays stuck on the grey screen with the Apple.

Last night the electricity went out and my power surge protector was not working so my iMac just force shut downed.
So, when the electricity came back i turned on my Mac but it is *Stuck in the Startup/Boot Screen with a Grey Apple Logo,a Empty Progress Bar with stays for 1 or 2 minutes and a small Spinning Wheel which would Spin Forver! I Have tried the SMC and Pram reset but no use, i have also tried to insert my OS X Lion 10.7 Installation disk and it would not load if i hold the C Key in the Startup, I Have Managed to go to Disk Utility Through "Recovery HD" but the Volume "Macintosh HD" is Greyed out and Unmounted and i cannot repair it. There are some files that i'd like to Recover if there is a way to fix it without deleting files.
**PLEASE HELP ME FIX THIS!**
Details about the iMac:
iMac 21.5 Inch i think from Mid 2010,
OS X Lion installed maybe 10.7.2 or 10.7.3 (im not sure)

Brand new MBP Retina constant kernal panics

I have a new MBP Retina with Mavericks 10.9.4 installed. I have received constant kernal panics since a few days into it. It seemed as though they were being cause by the io/logic boards, but those have both been replaced now. OS has been reinstalled multiple times to no avail. BSD and kernals blamed are all over the place (Dock, WindowsServer, mds; filesystems, AppleSMBusController, IOAcceleratorFamily)
The latest kernal panic is as follows:
Anonymous UUID:       BB71E83C-02B9-3F63-F292-49829452B5FB
Wed Aug 13 17:08:02 2014
panic(cpu 2 caller 0xffffff800b0a52da): "VM_PAGE_QUEUES_REMOVE: unmarked page on Q"@/SourceCache/xnu/xnu-2422.110.17/osfmk/vm/vm_resident.c:2388
Backtrace (CPU 2), Frame : Return Address
0xffffff81f75a3c00 : 0xffffff800b022f79
0xffffff81f75a3c80 : 0xffffff800b0a52da
0xffffff81f75a3cb0 : 0xffffff800b0902e8
0xffffff81f75a3d60 : 0xffffff800b095c33
0xffffff81f75a3d90 : 0xffffff800b08f39d
0xffffff81f75a3dc0 : 0xffffff800b08e5ec
0xffffff81f75a3e00 : 0xffffff800b07e58c
0xffffff81f75a3f10 : 0xffffff800b0825cf
0xffffff81f75a3f40 : 0xffffff800b01d147
0xffffff81f75a3f70 : 0xffffff800b0c9b8d
0xffffff81f75a3fb0 : 0xffffff800b0f3f66
BSD process name corresponding to current thread: Dock
Mac OS version:
13E28
Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
Kernel slide:     0x000000000ae00000
Kernel text base: 0xffffff800b000000
System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)
System uptime in nanoseconds: 2943899643444
last loaded kext at 2924120872465: com.apple.driver.AppleIntelMCEReporter    104 (addr 0xffffff7f8d278000, size 49152)
last unloaded kext at 2892041543564: com.apple.driver.AppleIntelMCEReporter    104 (addr 0xffffff7f8d278000, size 32768)
loaded kexts:
org.virtualbox.kext.VBoxNetAdp    4.3.10
org.virtualbox.kext.VBoxNetFlt    4.3.10
org.virtualbox.kext.VBoxUSB    4.3.10
org.virtualbox.kext.VBoxDrv    4.3.10
com.apple.driver.AppleIntelMCEReporter    104
com.apple.driver.AppleBluetoothMultitouch    80.14
com.apple.filesystems.autofs    3.0
com.apple.driver.AppleUpstreamUserClient    3.5.13
com.apple.driver.AppleGraphicsDevicePolicy    3.6.22
com.apple.iokit.IOBluetoothSerialManager    4.2.6f1
com.apple.driver.AudioAUUC    1.60
com.apple.driver.ApplePlatformEnabler    2.0.9d6
com.apple.driver.AGPM    100.14.28
com.apple.driver.X86PlatformShim    1.0.0
com.apple.iokit.IOUserEthernet    1.0.0d1
com.apple.driver.AppleHDA    2.6.3f4
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AppleBacklight    170.3.5
com.apple.driver.AppleMCCSControl    1.2.5
com.apple.driver.AppleHWAccess    1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.driver.AppleCameraInterface    4.26.0
com.apple.driver.AppleLPC    1.7.0
com.apple.driver.AppleThunderboltIP    1.1.2
com.apple.driver.AppleSMCLMU    2.0.4d1
com.apple.driver.AppleIntelHD5000Graphics    8.2.8
com.apple.driver.AppleIntelFramebufferAzul    8.2.8
com.apple.driver.AppleUSBTCButtons    240.2
com.apple.driver.AppleUSBTCKeyboard    240.2
com.apple.driver.AppleUSBCardReader    3.4.1
com.apple.iokit.SCSITaskUserClient    3.6.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache    35
com.apple.driver.AppleUSBHub    683.4.0
com.apple.driver.XsanFilter    404
com.apple.iokit.IOAHCIBlockStorage    2.6.0
com.apple.driver.AppleAHCIPort    3.0.5
com.apple.driver.AppleFWOHCI    5.0.2
com.apple.iokit.AppleBCM5701Ethernet    3.8.1b2
com.apple.driver.AirPort.Brcm4360    842.21.65
com.apple.driver.AppleUSBXHCI    683.4.0
com.apple.driver.AppleSmartBatteryManager    161.0.0
com.apple.driver.AppleACPIButtons    2.0
com.apple.driver.AppleRTC    2.0
com.apple.driver.AppleHPET    1.8
com.apple.driver.AppleSMBIOS    2.1
com.apple.driver.AppleACPIEC    2.0
com.apple.driver.AppleAPIC    1.7
com.apple.nke.applicationfirewall    153
com.apple.security.quarantine    3
com.apple.driver.IOBluetoothHIDDriver    4.2.6f1
com.apple.driver.AppleMultitouchDriver    245.13
com.apple.kext.triggers    1.0
com.apple.iokit.IOSerialFamily    10.0.7
com.apple.iokit.IOBluetoothFamily    4.2.6f1
com.apple.driver.DspFuncLib    2.6.3f4
com.apple.vecLib.kext    1.0.0
com.apple.driver.AppleSMBusController    1.0.12d1
com.apple.driver.AppleUSBAudio    2.9.5f8
com.apple.iokit.IOAudioFamily    1.9.7fc2
com.apple.kext.OSvKernDSPLib    1.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.2.6f1
com.apple.driver.X86PlatformPlugin    1.0.0
com.apple.driver.IOPlatformPluginFamily    5.7.1d6
com.apple.iokit.IOFireWireIP    2.2.6
com.apple.driver.AppleBacklightExpert    1.0.4
com.apple.driver.AppleGraphicsControl    3.6.22
com.apple.driver.AppleHDAController    2.6.3f4
com.apple.iokit.IOHDAFamily    2.6.3f4
com.apple.driver.AppleSMC    3.1.8
com.apple.iokit.IOSurface    91.1
com.apple.iokit.IONDRVSupport    2.4.1
com.apple.AppleGraphicsDeviceControl    3.6.22
com.apple.iokit.IOAcceleratorFamily2    98.22
com.apple.iokit.IOGraphicsFamily    2.4.1
com.apple.driver.AppleUSBHIDKeyboard    170.15
com.apple.driver.AppleHIDKeyboard    170.15
com.apple.driver.AppleUSBMultitouch    240.9
com.apple.iokit.IOUSBHIDDriver    660.4.0
com.apple.iokit.IOUSBMassStorageClass    3.6.0
com.apple.driver.AppleUSBMergeNub    650.4.0
com.apple.driver.AppleUSBComposite    656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.6.6
com.apple.iokit.IOBDStorageFamily    1.7
com.apple.iokit.IODVDStorageFamily    1.7.1
com.apple.iokit.IOCDStorageFamily    1.7.1
com.apple.iokit.IOSCSIBlockCommandsDevice    3.6.6
com.apple.driver.AppleThunderboltDPInAdapter    3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily    3.1.7
com.apple.driver.AppleThunderboltPCIUpAdapter    1.4.5
com.apple.driver.AppleThunderboltPCIDownAdapter    1.4.5
com.apple.iokit.IOFireWireSerialBusProtocolTransport    2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily    3.6.6
com.apple.iokit.IOFireWireSBP2    4.2.6
com.apple.iokit.IOUSBUserClient    660.4.2
com.apple.iokit.IOAHCIFamily    2.6.5
com.apple.iokit.IOFireWireFamily    4.5.5
com.apple.iokit.IOEthernetAVBController    1.0.3b4
com.apple.driver.AppleThunderboltNHI    2.0.1
com.apple.iokit.IOThunderboltFamily    3.3.1
com.apple.iokit.IO80211Family    640.36
com.apple.driver.mDNSOffloadUserClient    1.0.1b5
com.apple.iokit.IONetworkingFamily    3.2
com.apple.iokit.IOUSBFamily    683.4.0
com.apple.driver.AppleEFINVRAM    2.0
com.apple.driver.AppleEFIRuntime    2.0
com.apple.iokit.IOHIDFamily    2.0.0
com.apple.iokit.IOSMBusFamily    1.1
com.apple.security.sandbox    278.11.1
com.apple.kext.AppleMatch    1.0.0d1
com.apple.security.TMSafetyNet    7
com.apple.driver.AppleKeyStore    2
com.apple.driver.DiskImages    371.1
com.apple.iokit.IOStorageFamily    1.9
com.apple.iokit.IOReportFamily    23
com.apple.driver.AppleFDEKeyStore    28.30
com.apple.driver.AppleACPIPlatform    2.0
com.apple.iokit.IOPCIFamily    2.9
com.apple.iokit.IOACPIFamily    1.4
com.apple.kec.pthread    1
com.apple.kec.corecrypto    1.0
I've got many more where that came from. I just don't want to post a wall of text.

An update on my situation.
I had my macbook pro replaced with a brand new one by Apple, which was brilliant customer service.
Before giving back the old macbook, I decided to copy all my essential documents over to a usb stick. I also formatted my time machine external drive so it was blank.
Rather than restore this new macbook using my time machine backup, I set it up as a new machine and copied just my documents from my usb stick. I then proceeded to carry out fresh installs of software I regularly use but nothing non-essential (namely Spotify, Firefox, Chrome, xCode, Adobe CS5, Squidman, MAMP and Office 2011).
For three days everything worked beautifully - until last night when I had my first kernel panic on this machine. Nothing was running apart from firefox when this panic occured. The report is below and states the process which was running was 'plugin-container' which is part of firefox.
Below is the log output:
Sat Aug 30 01:51:53 2014
panic(cpu 1 caller 0xffffff8001254c66): "a freed zone element has been modified: expected 0 but found 0, bits changed 0, at offset 24 of 32 in zone: kalloc.32"@/SourceCache/xnu/xnu-2422.110.17/osfmk/kern/zalloc.c:461
Backtrace (CPU 1), Frame : Return Address
0xffffff81e2953a30 : 0xffffff8001222f79
0xffffff81e2953ab0 : 0xffffff8001254c66
0xffffff81e2953af0 : 0xffffff800125273d
0xffffff81e2953b50 : 0xffffff8001251dc9
0xffffff81e2953c50 : 0xffffff800122aa3f
0xffffff81e2953c80 : 0xffffff800164e7dd
0xffffff81e2953cb0 : 0xffffff8001665767
0xffffff81e2953ce0 : 0xffffff80016875a5
0xffffff81e2953d90 : 0xffffff80016cd4ac
0xffffff81e2953e00 : 0xffffff80012b649b
0xffffff81e2953e50 : 0xffffff8001226bc1
0xffffff81e2953e80 : 0xffffff80012139c5
0xffffff81e2953ef0 : 0xffffff800121e013
0xffffff81e2953f70 : 0xffffff80012c9b8d
0xffffff81e2953fb0 : 0xffffff80012f3f66
BSD process name corresponding to current thread: plugin-container
Mac OS version:
13E28
Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
Kernel slide:
0x0000000001000000
Kernel text base: 0xffffff8001200000
System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)
System uptime in nanoseconds: 92312174331163
last loaded kext at 86914606495857: com.apple.driver.AppleIntelMCEReporter    104 (addr 0xffffff7f833a4000, size 49152)
last unloaded kext at 86977111098886: com.apple.driver.AppleIntelMCEReporter    104 (addr 0xffffff7f833a4000, size 32768)
loaded kexts:
com.apple.filesystems.smbfs    2.0.2
com.apple.filesystems.autofs    3.0
com.apple.driver.AppleUpstreamUserClient    3.5.13
com.apple.driver.AppleGraphicsDevicePolicy    3.6.22
com.apple.driver.AppleHDA    2.6.3f4
com.apple.driver.AppleBluetoothMultitouch    80.14
com.apple.driver.AudioAUUC    1.60
com.apple.driver.AGPM    100.14.28
com.apple.driver.ApplePlatformEnabler    2.0.9d6
com.apple.driver.X86PlatformShim    1.0.0
com.apple.driver.AppleUSBDisplays    360.8.14
com.apple.iokit.AppleBCM5701Ethernet    3.8.1b2
com.apple.iokit.IOBluetoothSerialManager    4.2.6f1
com.apple.iokit.IOUserEthernet    1.0.0d1
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AppleIntelHD5000Graphics    8.2.8
com.apple.driver.AppleHWAccess    1
com.apple.driver.AppleThunderboltIP    1.1.2
com.apple.driver.AppleBacklight    170.3.5
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.2.6f1
com.apple.driver.AppleSMCLMU    2.0.4d1
com.apple.driver.AppleCameraInterface    4.26.0
com.apple.driver.AppleLPC    1.7.0
com.apple.driver.AppleMCCSControl    1.2.5
com.apple.driver.AppleIntelFramebufferAzul    8.2.8
com.apple.driver.AppleUSBTCButtons    240.2
com.apple.driver.AppleUSBTCKeyboard    240.2
com.apple.driver.AppleUSBCardReader    3.4.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN    1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.BootCache    35
com.apple.driver.XsanFilter    404
com.apple.iokit.IOAHCIBlockStorage    2.6.0
com.apple.driver.AppleAHCIPort    3.0.5
com.apple.driver.AppleUSBHub    683.4.0
com.apple.driver.AppleUSBEHCI    660.4.0
com.apple.driver.AppleFWOHCI    5.0.2
com.apple.driver.AirPort.Brcm4360    842.21.65
com.apple.driver.AppleUSBXHCI    683.4.0
com.apple.driver.AppleSmartBatteryManager    161.0.0
com.apple.driver.AppleRTC    2.0
com.apple.driver.AppleACPIButtons    2.0
com.apple.driver.AppleHPET    1.8
com.apple.driver.AppleSMBIOS    2.1
com.apple.driver.AppleACPIEC    2.0
com.apple.driver.AppleAPIC    1.7
com.apple.nke.applicationfirewall    153
com.apple.security.quarantine    3
com.apple.driver.CoreStorage    380
com.apple.driver.AppleBluetoothHIDKeyboard    170.15
com.apple.driver.AppleHIDKeyboard    170.15
com.apple.kext.triggers    1.0
com.apple.driver.DspFuncLib    2.6.3f4
com.apple.vecLib.kext    1.0.0
com.apple.driver.IOBluetoothHIDDriver    4.2.6f1
com.apple.driver.AppleMultitouchDriver    245.13
com.apple.iokit.IOEthernetAVBController    1.0.3b4
com.apple.iokit.IOFireWireIP    2.2.6
com.apple.driver.AppleUSBAudio    2.9.5f8
com.apple.iokit.IOAudioFamily    1.9.7fc2
com.apple.kext.OSvKernDSPLib    1.14
com.apple.iokit.IOSerialFamily    10.0.7
com.apple.iokit.IOBluetoothFamily    4.2.6f1
com.apple.iokit.IOSurface    91.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.2.6f1
com.apple.driver.X86PlatformPlugin    1.0.0
com.apple.driver.AppleSMC    3.1.8
com.apple.driver.IOPlatformPluginFamily    5.7.1d6
com.apple.driver.AppleSMBusController    1.0.12d1
com.apple.driver.AppleBacklightExpert    1.0.4
com.apple.iokit.IONDRVSupport    2.4.1
com.apple.driver.AppleGraphicsControl    3.6.22
com.apple.driver.AppleHDAController    2.6.3f4
com.apple.iokit.IOHDAFamily    2.6.3f4
com.apple.AppleGraphicsDeviceControl    3.6.22
com.apple.iokit.IOAcceleratorFamily2    98.22
com.apple.iokit.IOGraphicsFamily    2.4.1
com.apple.driver.AppleUSBMultitouch    240.9
com.apple.iokit.IOUSBHIDDriver    660.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice    3.6.6
com.apple.iokit.IOUSBMassStorageClass    3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily    3.6.6
com.apple.driver.AppleThunderboltDPInAdapter    3.1.7
com.apple.driver.AppleThunderboltDPOutAdapter    3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily    3.1.7
com.apple.driver.AppleThunderboltPCIUpAdapter    1.4.5
com.apple.driver.AppleThunderboltPCIDownAdapter    1.4.5
com.apple.driver.AppleUSBMergeNub    650.4.0
com.apple.driver.AppleUSBComposite    656.4.1
com.apple.iokit.IOAHCIFamily    2.6.5
com.apple.iokit.IOUSBUserClient    660.4.2
com.apple.iokit.IOFireWireFamily    4.5.5
com.apple.driver.AppleThunderboltNHI    2.0.1
com.apple.iokit.IOThunderboltFamily    3.3.1
com.apple.iokit.IO80211Family    640.36
com.apple.driver.mDNSOffloadUserClient    1.0.1b5
com.apple.iokit.IONetworkingFamily    3.2
com.apple.iokit.IOUSBFamily    683.4.0
com.apple.driver.AppleEFINVRAM    2.0
com.apple.driver.AppleEFIRuntime    2.0
com.apple.iokit.IOHIDFamily    2.0.0
com.apple.iokit.IOSMBusFamily    1.1
com.apple.security.sandbox    278.11.1
com.apple.kext.AppleMatch    1.0.0d1
com.apple.security.TMSafetyNet    7
com.apple.driver.AppleKeyStore    2
com.apple.driver.DiskImages    371.1
com.apple.iokit.IOStorageFamily    1.9
com.apple.iokit.IOReportFamily    23
com.apple.driver.AppleFDEKeyStore    28.30
com.apple.driver.AppleACPIPlatform    2.0
com.apple.iokit.IOPCIFamily    2.9
com.apple.iokit.IOACPIFamily    1.4
com.apple.kec.pthread    1
com.apple.kec.corecrypto    1.0
System Profile:
Model: MacBookPro11,2, BootROM MBP112.0138.B07, 4 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 2.18f10
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.65)
Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
PCI Card: Apple 57761-B0, Ethernet Controller, Thunderbolt@191,0,0
PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@190,0,0
PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@196,0,0
PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@196,0,1
PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@196,0,2
Serial ATA Device: APPLE SSD SM0256F, 251 GB
USB Device: Hub
USB Device: Ext HDD 1021
USB Device: iPhone
USB Device: Apple Thunderbolt Display
USB Device: Display Audio
USB Device: FaceTime HD Camera (Display)
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1
Thunderbolt Device: Thunderbolt Display, Apple Inc., 1, 26.2
I've now run disk utility and memtest to check the drive and memory banks over - both came back OK with no errors reported.
The following is the readout from etrecheck: (ignore the hosts file warning, the amendments are ip addresses for work purposes)
EtreCheck version: 1.9.15 (52)
Report generated 30 August 2014 15:15:00 BST
Hardware Information: ?
    MacBook Pro (Retina, 15-inch, Mid 2014) (Verified)
    MacBook Pro - model: MacBookPro11,2
    1 2.2 GHz Intel Core i7 CPU: 4 cores
    16 GB RAM
Video Information: ?
    Intel Iris Pro - VRAM: (null)
        Thunderbolt Display 2560 x 1440
System Software: ?
    OS X 10.9.4 (13E28) - Uptime: 0 days 13:23:41
Disk Information: ?
    APPLE SSD SM0256F disk0 : (251 GB)
    S.M.A.R.T. Status: Verified
        EFI (disk0s1) <not mounted>: 209.7 MB
        Macintosh HD (disk0s2) / [Startup]: 250.14 GB (197.37 GB free)
        Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information: ?
    Apple Internal Memory Card Reader
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. iPhone
    Western Digital Ext HDD 1021 2 TB
        S.M.A.R.T. Status: Verified
        EFI (disk1s1) <not mounted>: 209.7 MB
        Time Machine Backups (disk1s2) /Volumes/Time Machine Backups: 2 TB (1.95 TB free)
    Apple Inc. Display Audio
    Apple Inc. FaceTime HD Camera (Display)
    Apple Inc. Apple Thunderbolt Display
Thunderbolt Information: ?
    Apple Inc. thunderbolt_bus
        Apple Inc. Thunderbolt Display
Configuration files: ?
    /etc/hosts - Count: 18
Gatekeeper: ?
    Mac App Store and identified developers
Launch Daemons: ?
    [loaded]    com.adobe.fpsaud.plist Support
    [loaded]    com.adobe.SwitchBoard.plist Support
    [loaded]    com.mac.adg.SquidMan.plist Support
    [loaded]    com.microsoft.office.licensing.helper.plist Support
Launch Agents: ?
    [not loaded]    com.adobe.AAM.Updater-1.0.plist Support
    [loaded]    com.adobe.CS5ServiceManager.plist Support
User Launch Agents: ?
    [loaded]    com.google.keystone.agent.plist Support
    [running]    com.spotify.webhelper.plist Support
User Login Items: ?
    iTunesHelper
Internet Plug-ins: ?
    SharePointBrowserPlugin: Version: 14.0.0 Support
    FlashPlayer-10.6: Version: 14.0.0.176 - SDK 10.6 Support
    Flash Player: Version: 14.0.0.176 - SDK 10.6 Support
    QuickTime Plugin: Version: 7.7.3
    JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
    Default Browser: Version: 537 - SDK 10.9
Audio Plug-ins: ?
    BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
    AirPlay: Version: 2.0 - SDK 10.9
    AppleAVBAudio: Version: 203.2 - SDK 10.9
    iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
    Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes: ?
    Flash Player Support
    Growl Support
Time Machine: ?
    Mobile backups: OFF
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 232.96 GB Disk used: 49.15 GB
    Destinations:
        Time Machine Backups [Local] (Last used)
        Total size: 2 TB
        Total number of backups: 17
        Oldest backup: 2014-08-27 22:21:24 +0000
        Last backup: 2014-08-30 13:56:19 +0000
        Size of backup disk: Excellent
            Backup size 2 TB > (Disk size 232.96 GB X 3)
    Time Machine details may not be accurate.
    All volumes being backed up may not be listed.
Top Processes by CPU: ?
         5%    firefox
         3%    WindowServer
         2%    Spotify
         1%    coreaudiod
         1%    fontd
Top Processes by Memory: ?
    524 MB    firefox
    164 MB    com.apple.IconServicesAgent
    115 MB    Spotify
    115 MB    mds_stores
    115 MB    WindowServer
Virtual Memory Information: ?
    10.91 GB    Free RAM
    2.20 GB    Active RAM
    1.51 GB    Inactive RAM
    1.37 GB    Wired RAM
    1.46 GB    Page-ins
    0 B    Page-outs
I'm running the latest OS X Mavericks - all updated to date.
I've tested the thunderbolt display with a friends MacBook Air and I see no problems there.
Any clues what is going on? Or it this latest Kernel Panic just a coincidence compared to my previous macbook?
Thanks in advance!

Knick/Scratch on Screen!!! Brand new MBP replacement..help!

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