Knowledge Articles downloaded on portal lose some fragments of pictures

Hello!
Because SCSM doesn't support .pdf format as internal content of Knowledge Articles, we create some .rtf files with pictures of pdf pages. Then we create Knowledge Articles with internal content of this .rtf files. In SCSM console this
KAs look fine. But if we download this KA from SCSM self service portal, there are some lost fragments in pictures. I notice that maximum size of downloaded KA file is 4 Mb.
Is there some methods to increase maximum file size of KA downloaded from portal?

Hi,
You can modify the Self-Service Portal attachment file size.
How to Modify the Self-Service Portal Attachment File Size
https://technet.microsoft.com/en-us/library/hh770503.aspx
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

Similar Messages

I downloaded ios7 and now some apps won't open even after resetting them. Don't won't to lose my info by deleting them and starting over. What to do?

I downloaded ios7 and now some apps won't open even after resetting don't won't to lose my info by deleting and starting over.. What to do?

Try close all inactive apps
1. Double tap the home button to bring up the multi-tasking view
2. Swipe up on the screenshot of the app you want to exit.
3. The app will fly off the screen

HT4623 After I downloaded iOS7 and my iPhone turned off I keep getting this message "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes." I dont wanna lose some stuff from my iPhone.

After I downloaded iOS7 and my iPhone turned off I keep getting this message "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes." I dont wanna lose some stuff from my iPhone.

During a normal install of iOS 7.0.6 this does not happen but something clearly went wrong in your installation.
To fix this, connect to iTunes and restore to Factory. Hopefully your iPad will be working again and you can restore your iCloud backup during Setup.

Unable to load Knowledge Article automaticaly

Hello,
We need to load several thousand Knowledge Articles in the system for the beginning of the project.
It is impossible to use LSMW in a WebUI transaction so I tried to use LSMW with the old transaction u201CCMRD_ORDERu201D but there where major difficulties. KA created with this transaction cannot be seen in the WEBUI search (even manually).
I tried to create a specific program to load a Knowledge Article in SAP GUI using CRM_ORDER_MAINTAIN.
The created KA appears in CRM_ORDER_READ and in the transaction CRMD_ORDER.
However, the same knowledge article ID when searched in WebUI is not seen.
I have even tried to do SAF Compilation to see if it helps but the KA is still not visible in WebUI which is the main concern.
Kindly Suggest.
Stéphane

Hi Stephanie,
Thats a very valid and geniune question. We also had to upload Knowledge Articles in the CRM system when our client migrated from PeopleSoft CRM system to SAP CRM.
Its known that Knowledge Article comes one One Order Frame Work and we can still use CRM_ORDER_MAINTAIN and CRM_ORDER_SAVE FMs to load the KAs into the system.
However, we need to do some additional steps in order to make it appear in the UI search.
First of all you need to make sure that SAP is configured and the Knowledge Article Indexing Job is set up. Indexing is a very important part which is required for the Knowledge Articles to work properly in UI.
To Set Up, go to SPRO->CRM->Enterprise Intelligence-.>Software Agent Framework
Second thing, while writing the data conversion program, be sure to include the following logic in your program to make the Knowledge Article appear in the UI search:
            CALL METHOD cl_crm_knowledge_article_util=>ka_change_kb_notif
              EXPORTING
                ir_entity         = lv_result_final
                iv_compile_action = 'U'.
This is the addtional piece of code which the system calls while specifically saving Knowledge Article in standard functionality so that it works fine in UI search.
Hope it helps.
Thanks
Vishal

Interaction record number is populating in"Related Knowledge Article" field

Hi,
I'm creating a Problem in IC....Once I click on save in problem management a interaction record will be created which was expected but the Interaction record number is Populating automatically in the "Related Knowledge Article & Related request for change" fields in the Problem management....No clue of where I need to change the things....Please advise...
KK.

KK,
It looks like the issue is with your document flow. Most likely the standard handler class CL_CRM_DOCFLOW_RUN_BTIL was replaced with some custom class. This is where SAP cleans up those follow up transactions (eg: IRs) which do not match the correct type requested (eg: Problem, KA). Check your config in:
Customer Relationship Management -> CRM Cross-Application Components -> Generic Interaction Layer/Object Layer -> Component-Specific Settings -> Business Transactions -> Define Custom Handler Classes for Business Transaction Model Nodes
If the class for object BTDocFlow has been replaced, look into the new class, specifically method GET_MULTI_ID. (Note that you have to append RUNBTIL to the structure name in this table to get the actual class). This method is where SAP does the cleanup work. If this method does not have all the logic that is available in the SAP standard class, then that is why your IRs are not getting filtered out when SAP is trying to find related Problems or Knowledge Articles.
Hope that helped. If not, let us know so that we can suggest another direction.
Rahul

Docx, xlsx, pptx files download as zip for some browser

Dear all,
I find that docx, xlsx, pptx files will download as zip for some browser.
Would like to know if it related to the MIME setting for portal, if it is where can I change the setting?
Thanks in advance
Regards
Bill

Hi Bill,
Technically, these files are zip files. However, in your case I assume the browser doesn't recognize the file type since NetWeaver hasn't provided a MIME type and therefore tries to be 'intelligent'...
Have a look at SAP note 1062725 (https://service.sap.com/sap/support/notes/1062725) this might solve your issue
Cheers,
Robin

Granting Help Desk access to view Knowledge Articles

When our Help Desk techs open the Service Manager Console, they cannot view the Library node and hence cannot view the Knowledge node underneath and the Knowledge Articles. Is there a way to grant them access so they only see the Knowledge node and "All
Knowledge Articles" below that? I took a look at the pre-canned roles and could not find anything that gives that specific a right.

Hi
Because Knowledge articles are Configuration Items you can create some own views in the Configuration Item section and give special privileges to those new views. For more information you can also have a look at http://social.technet.microsoft.com/Forums/systemcenter/en-US/9077a6c6-decf-45e1-b523-8697041d8cc8/how-to-give-createedit-privileges-only-for-knowledge-articles-announcements?forum=administration
Best regards,
Jochen

My apple id is not working on my ipad mini not allowing me to download ios7 and use some apps that need internet

my apple id is not working on my ipad mini not allowing me to download ios7 and use some apps that need internet

You change the name of your ID at https://appleid.apple.com. See http://support.apple.com/kb/HE40.

Follow up Knowledge Article

Hi all ,
I want a follow up Knowledge article from ServiceRequest and i have done all the required copy control configuration. but still when i click " create follow up " in Service Request , i didnt find Knowledge article transaction in follow up.
Thanks

Hi Shikhar,
Would you please explain me how you solved the issue.
What was the reason why knowledge article was not found as a follw up from Service request?
Thank you in advance.
Regards
Maddy

My Instagram app on my iPhone 4s keeps crashing whenever i try to open it. I want to delete it then download it again but it said that doing so would delete all of it's data. Does that mean I'll lose all of my pictures?

My Instagram app on my iPhone 4s keeps crashing whenever i try to open it. I want to delete it then download it again but it said that doing so would delete all of it's data. Does that mean I'll lose all of my pictures?

I have this excact problem too, Deleting the the app and then reinstalling it won't delete your photos as they are stored on facebooks servers. You will just have to remember you username and password to sign in again. Ever since Facbook bought instagram i have had this problem on my 4S too.

Knowledge Article in 7.1

Hi,
We have configured the service desk functionality in 7.1, and planning to extend the Knowledge Article functionality.We have few questions on this..
How does "Suggest Knowledge Articles" works?,what's the logic?
Regards,
Cherry

Hi Luis,
Yes, it can be publish for users, by defining the authorization scope.
refer page number 4 knowledge management
refer Working with Knowledge Articles - Master Data - SAP Library
Thanks
Jansi

HT1689 I subscribe to my video podcasts but some of them either has a small red E next to them and won't download new content or some just doesn't download new content. I have been watching the Rachael Maddow video podcast for at least a month with no pro

I subscribe to my video podcasts but some of them either has a small red E next to them and won't download new content or some just doesn't download new content. I have been watching the Rachael Maddow video podcast for at least a month with no problems. Now suddenly it won't download the last nights show. I have read and followed all troubleshoot and cannot find a solution. I have unsubscribed and re-subscribed to no avail. Can someone help me with this problem?

keian27 wrote:
And now that my contract has expired, I have some options. Last weekend, I called Verizon again threatening to leave. The representative offered the same $75 rebate that was offered to me 6 months earlier. I even offered up one of my device upgrades in place of a network extender, but that deal was knocked down. And so now I’m left with the option to make a public spectacle out of this scenario and hope Verizon takes notice. Failing that, I’ll be forced to leave Verizon behind.
I don't understand. If having service in your home IS important to you and you already know Verizon's policy, why have you not instead started to search for carriers which cover your home? It seems a pretty easy decision to me, at least.

I just bought a song on itunes and it downloaded it but for some reason is not playing, does anybody know why ??

i just bought a song on itunes and it downloaded it but for some reason is not playing. o you know why?

- Try a reset. it cures many ill and nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears
- Does it play in iTunes on the computer?
- Delete the song and redownload it by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- Ask iTunes for a redownload.
How to report an issue with Your iTunes Store purchase

Error when connecting to portal from some machines

Hi all,
Can anyone help me with this.
I get this jserver error when connecting to portal from some
client machines.
I works fine from the others. Any ideas?
This is the error I get:
[08/01/2002 17:41:57:618 GMT+00:00] page/Timeout occurred,
label=73 url=http://odeceixe:81/pls/portal30/!
PORTAL30.wwpro_app_provider.execute_portlet time=15828ms
[08/01/2002 17:41:57:618 GMT+00:00] page/ContentFetcher
Unexpected Exception, name=content-fetcher5
java.io.EOFException: Premature EOF encountered
     at HTTPClient.StreamDemultiplexor.read
(StreamDemultiplexor.java, Compiled Code)
     at HTTPClient.RespInputStream.read(RespInputStream.java,
Compiled Code)
     at java.io.InputStream.read(InputStream.java:95)
     at java.io.InputStreamReader.fill
(InputStreamReader.java:163)
     at java.io.InputStreamReader.read
(InputStreamReader.java:239)
     at oracle.webdb.page.ContentFetcher.run
(ContentFetcher.java, Compiled Code)

Did you ever find the cause of this, I am receiving the same message, but as you said, only when connecting to the portal via a certain pc.

I have some problem when I want to download app in iTunes some security question ask me about my visa when I right my visa number I got an errors and on top of the page told me go to iTunes support I do these things and now what should I do

I have some problem when I want to download app in iTunes some security question ask me about my visa when I right my visa number I got an errors and on top of the page told me go to iTunes support I do these things and now what should I do

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
You can contact iTunes Support via this link : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Knowledge Articles downloaded on portal lose some fragments of pictures

Similar Messages

Maybe you are looking for