Knowledge articles user roles

Hello all,
I have a support group that need the access/rights to create/publish knowledge articles.
What is the best user role to use in this case?
Regards,

Advanced Operators role is the most suitable. Authors have more rights then required.
Cheers,
Marat
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"SCVMM Version=3.2.7620.0
SCVMM flavor=C-buddy-RTL-AMD64
Default Assembly Version=3.2.7620.0
Executable Name=vmmservice.exe
Executable Version=3.2.7510.0
Base Exception Target Site=140717670746840
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Acting as Domain admin and VMM admin.
All updates are installed.
Please find the report @the and and a screen shot attached.
Thanks for any help.
Report.txt:
------------------- Error Report -------------------
Error report created 03.04.2014 15:07:56
CLR is not terminating
--------------- Bucketing Parameters ---------------
EventType=VMM20
P1(appName)=vmmservice.exe
P2(appVersion)=3.2.7620.0
P3(assemblyName)=Utils.dll
P4(assemblyVer)=3.2.7620.0
P5(methodName)=Microsoft.VirtualManager.DB.SqlRetryCommand.ExecuteNonQuery
P6(exceptionType)=Microsoft.VirtualManager.DB.CarmineSqlException
P7(callstackHash)=4c11
SCVMM Version=3.2.7620.0
SCVMM flavor=C-buddy-RTL-AMD64
Default Assembly Version=3.2.7620.0
Executable Name=vmmservice.exe
Executable Version=3.2.7510.0
Base Exception Target Site=140717670746840
Base Exception Assembly name=System.Data.dll
Base Exception Method Name=System.Data.SqlClient.SqlConnection.OnError
Exception Message=Unable to connect to the VMM database because of a general database failure.
Ensure that the SQL Server is running and configured correctly, then try the operation again.
EIP=0x00007ffb74c75a88
Build bit-size=64
------------ exceptionObject.ToString() ------------
Microsoft.VirtualManager.DB.CarmineSqlException: Unable to connect to the VMM database because of a general database failure.
Ensure that the SQL Server is running and configured correctly, then try the operation again. ---> System.Data.SqlClient.SqlException: Procedure or function prc_RBS_UserRoleSharedObjectRelation_Insert has too many arguments specified.
   at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
   at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
   at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
   at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, SqlDataReader ds)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
   at Microsoft.VirtualManager.DB.SqlRetryCommand.ExecuteNonQuery()
   --- End of inner exception stack trace ---
   at Microsoft.VirtualManager.DB.SqlRetryCommand.ExecuteNonQuery()
   at Microsoft.VirtualManager.DB.DelegatedAdmin.UserRoleDBHelper.<>c__DisplayClass15.<AddObjectSharingData>b__14()
   at Microsoft.VirtualManager.Engine.DbAccessHelper.<>c__DisplayClass4.<HandleInsertErrors>b__3()
   at Microsoft.VirtualManager.Engine.DbAccessHelper.HandleInsertErrors[_RetTy](DbAccessDelegate`1 func, ErrorInfo duplicateErrorInfo)
   at Microsoft.VirtualManager.DB.DelegatedAdmin.UserRoleDBHelper.AddObjectSharingData(SqlContext ctx, ITaskContext taskCtx, Guid objectId, CarmineObjectType objectType, AccessControlData accessData)
   at Microsoft.VirtualManager.DB.DelegatedAdmin.ResourceSharingHelper.AddSharingData(SqlContext ctx, ITaskContext taskContext, LockableObject resource, AccessControlData data)
   at Microsoft.VirtualManager.DB.DelegatedAdmin.ResourceSharingHelper.AddResourceSharing(SqlContext ctx, ITaskContext taskCtx, LockableObject resource, List`1 destinationRoles, UserOrGroup destinationUser)
   at Microsoft.VirtualManager.Engine.AuthorizationManager.GrantResourceTask.RunSharingSubTask()
   at Microsoft.VirtualManager.Engine.AuthorizationManager.ResourceSharingTaskBase.RunSubtask()
   at Microsoft.VirtualManager.Engine.TaskRepository.SubtaskBase.Run()
   at Microsoft.VirtualManager.Engine.AuthorizationManager.UserRoleTaskHelper.RunNewAndSetUserRoleSubtasks(ITaskContext taskContext, List`1 queuedSubtasks, UserRoleData userRoleData)
   at Microsoft.VirtualManager.Engine.AuthorizationManager.SetUserRoleSubtask.RunSubtask()
   at Microsoft.VirtualManager.Engine.TaskRepository.SubtaskBase.Run()
   at Microsoft.VirtualManager.Engine.TaskRepository.Task`1.SubtaskRun(Object state)
*** Carmine error was: DatabaseFailure (2605); SQLServer; 8144
[s#5cf2] ExecuteNonQuery()
[s#5c38] Task`1.SubtaskRun(this: (Task`1#b), TaskID: (guid) 0e1c3e3d-76de-4d8b-bfc2-cbcc400fadf4)
Full call stack from when the exception was thrown:   at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
   at System.Environment.get_StackTrace()
   at Microsoft.VirtualManager.DB.CarmineSqlException..ctor(SqlException sqlException)
   at Microsoft.VirtualManager.DB.SqlRetryCommand.ExecuteNonQuery()
   at Microsoft.VirtualManager.DB.DelegatedAdmin.UserRoleDBHelper.<>c__DisplayClass15.<AddObjectSharingData>b__14()
   at Microsoft.VirtualManager.Engine.DbAccessHelper.<>c__DisplayClass4.<HandleInsertErrors>b__3()
   at Microsoft.VirtualManager.Engine.DbAccessHelper.HandleInsertErrors[_RetTy](DbAccessDelegate`1 func, ErrorInfo duplicateErrorInfo)
   at Microsoft.VirtualManager.DB.DelegatedAdmin.UserRoleDBHelper.AddObjectSharingData(SqlContext ctx, ITaskContext taskCtx, Guid objectId, CarmineObjectType objectType, AccessControlData accessData)
   at Microsoft.VirtualManager.DB.DelegatedAdmin.ResourceSharingHelper.AddSharingData(SqlContext ctx, ITaskContext taskContext, LockableObject resource, AccessControlData data)
   at Microsoft.VirtualManager.DB.DelegatedAdmin.ResourceSharingHelper.AddResourceSharing(SqlContext ctx, ITaskContext taskCtx, LockableObject resource, List`1 destinationRoles, UserOrGroup destinationUser)
   at Microsoft.VirtualManager.Engine.AuthorizationManager.GrantResourceTask.RunSharingSubTask()
   at Microsoft.VirtualManager.Engine.AuthorizationManager.ResourceSharingTaskBase.RunSubtask()
   at Microsoft.VirtualManager.Engine.TaskRepository.SubtaskBase.Run()
   at Microsoft.VirtualManager.Engine.AuthorizationManager.UserRoleTaskHelper.RunNewAndSetUserRoleSubtasks(ITaskContext taskContext, List`1 queuedSubtasks, UserRoleData userRoleData)
   at Microsoft.VirtualManager.Engine.AuthorizationManager.SetUserRoleSubtask.RunSubtask()
   at Microsoft.VirtualManager.Engine.TaskRepository.SubtaskBase.Run()
   at Microsoft.VirtualManager.Engine.TaskRepository.Task`1.SubtaskRun(Object state)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
--- SqlException details -----------------
System.Data.SqlClient.SqlException (0x80131904): Procedure or function prc_RBS_UserRoleSharedObjectRelation_Insert has too many arguments specified.
   at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
   at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
   at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
   at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, SqlDataReader ds)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
   at Microsoft.VirtualManager.DB.SqlRetryCommand.ExecuteNonQuery()
ClientConnectionId:b85c83f3-e87d-4ec4-af12-41b4dd6ad8cb
Error = 8144
Index #0
Source: .Net SqlClient Data Provider
Number: 8144
State: 2
Class: 16
Server: localhost\SCVMM
Message: Procedure or function prc_RBS_UserRoleSharedObjectRelation_Insert has too many arguments specified.
Procedure: prc_RBS_UserRoleSharedObjectRelation_Insert
Line: 0
--- Caller StackTrace -----------------
FileName:; Method:ExecuteNonQuery(); lineNo:0; ilOffset:178.
FileName:; Method:<AddObjectSharingData>b__14(); lineNo:0; ilOffset:12.
FileName:; Method:<HandleInsertErrors>b__3(); lineNo:0; ilOffset:11.
FileName:; Method:HandleInsertErrors(); lineNo:0; ilOffset:6.
FileName:; Method:AddObjectSharingData(); lineNo:0; ilOffset:312.
FileName:; Method:AddSharingData(); lineNo:0; ilOffset:23.
FileName:; Method:AddResourceSharing(); lineNo:0; ilOffset:464.
FileName:; Method:RunSharingSubTask(); lineNo:0; ilOffset:49.
FileName:; Method:RunSubtask(); lineNo:0; ilOffset:23.
FileName:; Method:Run(); lineNo:0; ilOffset:354.
FileName:; Method:RunNewAndSetUserRoleSubtasks(); lineNo:0; ilOffset:166.
FileName:; Method:RunSubtask(); lineNo:0; ilOffset:140.
FileName:; Method:Run(); lineNo:0; ilOffset:354.
FileName:; Method:SubtaskRun(); lineNo:0; ilOffset:221.
FileName:; Method:RunInternal(); lineNo:0; ilOffset:112.
FileName:; Method:Run(); lineNo:0; ilOffset:4.
FileName:; Method:System.Threading.IThreadPoolWorkItem.ExecuteWorkItem(); lineNo:0; ilOffset:0.
FileName:; Method:Dispatch(); lineNo:0; ilOffset:162.
-------- exception.InnerException.ToString() -------
System.Data.SqlClient.SqlException (0x80131904): Procedure or function prc_RBS_UserRoleSharedObjectRelation_Insert has too many arguments specified.
   at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
   at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
   at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
   at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, SqlDataReader ds)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
   at Microsoft.VirtualManager.DB.SqlRetryCommand.ExecuteNonQuery()
ClientConnectionId:b85c83f3-e87d-4ec4-af12-41b4dd6ad8cb
--------------- exception.StackTrace ---------------
at Microsoft.VirtualManager.DB.SqlRetryCommand.ExecuteNonQuery()
   at Microsoft.VirtualManager.DB.DelegatedAdmin.UserRoleDBHelper.<>c__DisplayClass15.<AddObjectSharingData>b__14()
   at Microsoft.VirtualManager.Engine.DbAccessHelper.<>c__DisplayClass4.<HandleInsertErrors>b__3()
   at Microsoft.VirtualManager.Engine.DbAccessHelper.HandleInsertErrors[_RetTy](DbAccessDelegate`1 func, ErrorInfo duplicateErrorInfo)
   at Microsoft.VirtualManager.DB.DelegatedAdmin.UserRoleDBHelper.AddObjectSharingData(SqlContext ctx, ITaskContext taskCtx, Guid objectId, CarmineObjectType objectType, AccessControlData accessData)
   at Microsoft.VirtualManager.DB.DelegatedAdmin.ResourceSharingHelper.AddSharingData(SqlContext ctx, ITaskContext taskContext, LockableObject resource, AccessControlData data)
   at Microsoft.VirtualManager.DB.DelegatedAdmin.ResourceSharingHelper.AddResourceSharing(SqlContext ctx, ITaskContext taskCtx, LockableObject resource, List`1 destinationRoles, UserOrGroup destinationUser)
   at Microsoft.VirtualManager.Engine.AuthorizationManager.GrantResourceTask.RunSharingSubTask()
   at Microsoft.VirtualManager.Engine.AuthorizationManager.ResourceSharingTaskBase.RunSubtask()
   at Microsoft.VirtualManager.Engine.TaskRepository.SubtaskBase.Run()
   at Microsoft.VirtualManager.Engine.AuthorizationManager.UserRoleTaskHelper.RunNewAndSetUserRoleSubtasks(ITaskContext taskContext, List`1 queuedSubtasks, UserRoleData userRoleData)
   at Microsoft.VirtualManager.Engine.AuthorizationManager.SetUserRoleSubtask.RunSubtask()
   at Microsoft.VirtualManager.Engine.TaskRepository.SubtaskBase.Run()
   at Microsoft.VirtualManager.Engine.TaskRepository.Task`1.SubtaskRun(Object state)
------------- StackTrace from handler --------------
This is the call stack from where the exception was caught, not where it was thrown.
at Microsoft.VirtualManager.Utils.Diagnostics.WatsonReport.WriteReportTextFile(TextWriter reportFile)
   at Microsoft.VirtualManager.Utils.Diagnostics.WatsonReport.Send()
   at Microsoft.VirtualManager.Utils.Diagnostics.WatsonExceptionReport.Send()
   at Microsoft.VirtualManager.Utils.Diagnostics.WatsonCenter.ReportException(Exception e, WERReportOptions options, String& localReportPath)
   at Microsoft.VirtualManager.Engine.TaskRepository.Task`1.SubtaskRun(Object state)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
-------------------- Assemblies --------------------
mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
    Location=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorlib.dll
    Module=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorlib.dll
    Version=4.0.30319.34011
    BuildType=retail
    Product=Microsoft® .NET Framework
VMMService, Version=1.0.523.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
    Location=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\vmmservice.exe
    Module=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\vmmservice.exe
    Version=3.2.7510.0
    BuildType=retail
    Product=System Center Virtual Machine Manager 2012 R2
System.ServiceProcess, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a
    Location=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.ServiceProcess\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.ServiceProcess.dll
    Module=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.ServiceProcess\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.ServiceProcess.dll
    Version=4.0.30319.33440
    BuildType=retail
    Product=Microsoft® .NET Framework
System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
    Location=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System\v4.0_4.0.0.0__b77a5c561934e089\System.dll
    Module=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System\v4.0_4.0.0.0__b77a5c561934e089\System.dll
    Version=4.0.30319.34003
    BuildType=retail
    Product=Microsoft® .NET Framework
TraceWrapper, Version=1.0.523.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
    Location=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\TraceWrapper.dll
    Module=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\TraceWrapper.dll
    Version=3.2.7510.0
    BuildType=retail
    Product=System Center Virtual Machine Manager 2012 R2
Utils, Version=1.0.523.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
    Location=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\Utils.dll
    Module=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\Utils.dll
    Version=3.2.7620.0
    BuildType=retail
    Product=System Center Virtual Machine Manager 2012 R2
NativeMethods, Version=1.0.523.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
    Location=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\NativeMethods.dll
    Module=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\NativeMethods.dll
    Version=3.2.7510.0
    BuildType=retail
    Product=System Center Virtual Machine Manager 2012 R2
Engine.Common, Version=1.0.523.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
    Location=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\Engine.Common.dll
    Module=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\Engine.Common.dll
    Version=3.2.7620.0
    BuildType=retail
    Product=System Center Virtual Machine Manager 2012 R2
Engine.IndigoAccessLayer, Version=1.0.523.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
    Location=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\Engine.IndigoAccessLayer.dll
    Module=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\Engine.IndigoAccessLayer.dll
    Version=3.2.7620.0
    BuildType=retail
    Product=System Center Virtual Machine Manager 2012 R2
System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
    Location=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.Core\v4.0_4.0.0.0__b77a5c561934e089\System.Core.dll
    Module=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.Core\v4.0_4.0.0.0__b77a5c561934e089\System.Core.dll
    Version=4.0.30319.33440
    BuildType=retail
    Product=Microsoft® .NET Framework
Skuhelper, Version=1.0.523.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
    Location=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\Skuhelper.dll
    Module=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\Skuhelper.dll
    Version=3.2.7510.0
    BuildType=retail
    Product=System Center Virtual Machine Manager 2012 R2
Errors, Version=1.0.523.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
    Location=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\Errors.dll
    Module=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\Errors.dll
    Version=3.2.7510.0
    BuildType=retail
    Product=System Center Virtual Machine Manager 2012 R2
Remoting, Version=1.0.523.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
    Location=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\Remoting.dll
    Module=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\Remoting.dll
    Version=3.2.7620.0
    BuildType=retail
    Product=System Center Virtual Machine Manager 2012 R2
System.Runtime.Serialization, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
    Location=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.Runtime.Serialization\v4.0_4.0.0.0__b77a5c561934e089\System.Runtime.Serialization.dll
    Module=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.Runtime.Serialization\v4.0_4.0.0.0__b77a5c561934e089\System.Runtime.Serialization.dll
    Version=4.0.30319.33440
    BuildType=retail
    Product=Microsoft® .NET Framework
System.Data, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
    Location=C:\Windows\Microsoft.Net\assembly\GAC_64\System.Data\v4.0_4.0.0.0__b77a5c561934e089\System.Data.dll
    Module=C:\Windows\Microsoft.Net\assembly\GAC_64\System.Data\v4.0_4.0.0.0__b77a5c561934e089\System.Data.dll
    Version=4.0.30319.33440
    Product=Microsoft® .NET Framework
System.Configuration, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a
    Location=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.Configuration\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll
    Module=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.Configuration\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll
    Version=4.0.30319.33440
    BuildType=retail
    Product=Microsoft® .NET Framework
System.DirectoryServices.AccountManagement, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
    Location=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.DirectoryServices.AccountManagement\v4.0_4.0.0.0__b77a5c561934e089\System.DirectoryServices.AccountManagement.dll
    Module=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.DirectoryServices.AccountManagement\v4.0_4.0.0.0__b77a5c561934e089\System.DirectoryServices.AccountManagement.dll
    Version=4.0.30319.33440
    BuildType=retail
    Product=Microsoft® .NET Framework
System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
    Location=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.ServiceModel\v4.0_4.0.0.0__b77a5c561934e089\System.ServiceModel.dll
    Module=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.ServiceModel\v4.0_4.0.0.0__b77a5c561934e089\System.ServiceModel.dll
    Version=4.0.30319.33440
    BuildType=retail
    Product=Microsoft® .NET Framework
Engine.Adhc.Operations, Version=1.0.523.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
    Location=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\Engine.Adhc.Operations.dll
    Module=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\Engine.Adhc.Operations.dll
    Version=3.2.7620.0
    BuildType=retail
    Product=System Center Virtual Machine Manager 2012 R2
Engine.TaskRepository, Version=1.0.523.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
    Location=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\Engine.TaskRepository.dll
    Module=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\Engine.TaskRepository.dll
    Version=3.2.7510.0
    BuildType=retail
    Product=System Center Virtual Machine Manager 2012 R2
ImgLibEngine, Version=1.0.523.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
    Location=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\ImgLibEngine.dll
    Module=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\ImgLibEngine.dll
    Version=3.2.7620.0
    BuildType=retail
    Product=System Center Virtual Machine Manager 2012 R2
VmmHelperHost, Version=1.0.523.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
    Location=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\VmmHelperHost.dll
    Module=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\VmmHelperHost.dll
    Version=3.2.7510.0
    BuildType=retail
    Product=System Center Virtual Machine Manager 2012 R2
VirtualizationInterfaces, Version=1.0.523.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
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    Module=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\VirtualizationInterfaces.dll
    Version=3.2.7510.0
    BuildType=retail
    Product=System Center Virtual Machine Manager 2012 R2
NetworkServiceInterfaces, Version=1.0.523.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
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    Module=C:\Program Files\Microsoft System Center 2012 R2\Virtual Machine Manager\Bin\NetworkServiceInterfaces.dll
    Version=3.2.7510.0
    BuildType=retail
    Product=System Center Virtual Machine Manager 2012 R2
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--------- Extra Data for Watson Report -------------
Error Reporting Enabled=True
*** Extra Data ***
Process ID = 1500 (0x05dc)
Managed Thread ID = 25
Native Thread ID = 1260 (0x04ec)
Thomas.

I (quite honestly) am one of those folks that generally do not read the KB articles associated with a patch or UR or SP - as you don't expect details like have been put into this particular one.
But as Kristian pointed out - within that KB article is the SQL script that modifies / updates this SQL Stored Procedure.
http://blogs.technet.com/b/scvmm/archive/2014/01/29/how-to-update-scvmm-2012-r2-to-update-rollup-1.aspx
Needless to say, the feedback was given to MSFT that folks would overlook that this SQL script needed to be run. So we are just trying to help out.
Brian Ehlert
http://ITProctology.blogspot.com
Learn. Apply. Repeat.
Disclaimer: Attempting change is of your own free will.

Knowledge Article in 7.1

Hi,
We have configured the service desk functionality in 7.1, and planning to extend the Knowledge Article functionality.We have few questions on this..
How does "Suggest Knowledge Articles" works?,what's the logic?
Regards,
Cherry

Hi Luis,
Yes, it can be publish for users, by defining the authorization scope.
refer page number 4 knowledge management
refer Working with Knowledge Articles - Master Data - SAP Library
Thanks
Jansi

User, Role, Profile Synchronization Job Fails

Hi Gurus,
When I am scheduling a job the User, Role, and Profile Sync. job fails giving an error
"Cannot assign a java.lang.String object of length 53 to host variable 5 which has JDBC type VARCHAR(40)."
This happens when the synchronization happens with a portal system. We dont have a ruleset for the portal system, So if I put in a "*", it includes this system and results in the error, If I manually select all other system, it works fine. Is there any way to remove this error so that I can schedule the jobs without having to select every system manually.
Regards,
Chinmaya

Hi,
As per my knowledge, in the Portal system, you should perform only user sync. Roles/profile sync will not work since portal will have workset roles.
Please refer SAP Note 1168120, which may help you to understand the limitations
Hope this helps!!
Rgds,
Raghu
Edited by: Raghu Boddu on Nov 4, 2010 7:39 PM

Knowledge articles full compilation failed

Hi,
We have CRM 7.0 Interaction center.
I executed the knowledge article full compilation by getting in to the IC_MANAGER business role.
In the middle of the full compilation, the job failed with the reason MEMORY_NO_MORE_PAGING.
Now basis corrected it and want to start again the full compilation.
But its still the status is showing as Full compilation is in progress and how to start again. pl suggest.
Regards
A.Sureshbabu.

Hi,
I am running into the same error during full index compilation.
Have you been able to resolve the issue ?
Thanks,

Granting Help Desk access to view Knowledge Articles

When our Help Desk techs open the Service Manager Console, they cannot view the Library node and hence cannot view the Knowledge node underneath and the Knowledge Articles. Is there a way to grant them access so they only see the Knowledge node and "All
Knowledge Articles" below that? I took a look at the pre-canned roles and could not find anything that gives that specific a right.

Hi
Because Knowledge articles are Configuration Items you can create some own views in the Configuration Item section and give special privileges to those new views. For more information you can also have a look at http://social.technet.microsoft.com/Forums/systemcenter/en-US/9077a6c6-decf-45e1-b523-8697041d8cc8/how-to-give-createedit-privileges-only-for-knowledge-articles-announcements?forum=administration
Best regards,
Jochen

Suggest Knowledge Articles

Hi Experts,
Am new to CRM Service profile.
Am working on CRM 7.0 EHP2 and am facing the problem in Suggest Knowledge Articles in Service Request.
To make enable the Multilevel Categorization i had maintained the following entries in the following path.
CRM IMG->CRM->CRM Cross-Application Components->Multilevel Categorization->Assign Transaction Types to Catalog Categories.
I had configured the Knowledge Articles and Service Request and i maintain same Multi Categorization for both transactions as shown in the below image.
I had maintain the entry in the customized table in the following path as given below.
CRM IMG->CRM->Transactions->Basic Settings->Setting for Service Request->Define System Proposals for Related Transactions
For both Knowledge Article ans Service Request Subject Profile can be able to maintain.
So i maintained the same values for the Service Request and Knowledge Article.
My Requirement is when ever i click the button suggest Knowledge Articles in the Related Knowledge Articles AB system should propose the Knowledge Article but after all the changes mentioned above am getting the result as There is no suggested knowledge article available.
Please suggest is any thing more need to configure or is any thing wrong in my settings.
I already searched on the issues in the SDN but problem not yet solved.
Any Suggestions will be helpful.

Hi Ravi,
In the service request can you please remove the check find related object and then check, the system will then not determine the knowledge article, hence the check for find related object in the service request is required and mandatory, you can also remove the check in your second screen shot for knowledge article and check
Answers to your query.
Knowledge article definition in sap is given below
You can use this function to obtain information, such as how-to documents, user manuals, or FAQ, to process, for example, incidents, problems, and requests for change that your customers may report.
To interpret the above, if there was a problem reported earlier by a customer which you have captured through your categorization in your service request, once the problem was resolved a knowledge article was created and assigned to the categorization
Hence again if the same customer or another customer calls and reports the same problem which is captured through categorization fields, the system will then determine the knowledge article if the person creating the service request goes to the knowledge management assignment block, the system determines the knowledge article, by opening this article the person can then inform the customer of the possible remedial measures or the solution to the problem which was reported(the solution would be captured in the knowledge article)
Is there any Standard Functionality available like Auto Complete the KA in the Service Request with out clicking on the Suggest Knowledge Article button.
No: You need too go to the knowledge article assignment block and click on suggest knowledge article, you can read the help document given below on knowledge article
Hope this helps.
Working with Knowledge Articles - Master Data - SAP Library
Kind Regards
Atul

How to hide custom fields in Shopping cart depening on user role

Hi,
We have some custom fields in shopping cart for basic view. Every thing works fine. Now client is asking to hide all the custom fields based on user role.
I found some function module to fund roles. now my main problem is unable to find the cusotm filed screen field name.
When I tryed to find the screen field name using BBPSC02/03, its giving 'GT_DISPLAY_100-FIELD'. If I try to use this field, its not working.
Could you pls tell me how to find custom screen filed name to hide in shopping cart.
Thanks,
Ram

Hi Ram,
As Laurent suggested,to hide the custom fields based on the user role,you need to implement the logic in BADi "BBP_CUF_BADI_2".
You have the importing parameter IV_USER in this BADI.
Pass this parameter to tables AGR_USERS and AGR_USERT to get the user role
OR
Use FM: BAPI_USER_GET_DETAIL
with USERNAME= user id and can retrieve Table: ACTIVITYGROUPS Field:AGR_NAME
if you want the otherway around
you can also use FM: RSRA_USERS_OF_AGR_GET
with I_AGR_NAME= role and you can retieve Table: ACTIVITY_GROUPS_USERS Field: UNAME(usr Id)
Then check the value for the User role as obtained using the above steps and accordingly set the property for the custom fields to hide them.
BR,
Deepti.

Follow up Knowledge Article

Hi all ,
I want a follow up Knowledge article from ServiceRequest and i have done all the required copy control configuration. but still when i click " create follow up " in Service Request , i didnt find Knowledge article transaction in follow up.
Thanks

Hi Shikhar,
Would you please explain me how you solved the issue.
What was the reason why knowledge article was not found as a follw up from Service request?
Thank you in advance.
Regards
Maddy

How can I add a user Role member that is from a different domain

We are currently building out SCOM 2012 R2 to provide monitoring as a service to some of our customers. As of now we have the RMS on our own department's domain (Domain A) which we have full control of and we have a gateway server that is on the company
wide domain (Domain B) so that we can monitor other departments devices as the leverage this system.
Monitoring is working just fine on both domains and we are just working on fine tuning SCOM so that we can roll it out as a service we offer to our customers. One of the next steps we are working on before rolling it out is giving specific users access
to view only their own devices, dashboards, and groups. So I created a Read-Only profile and went to add a user to test it out, but that user is on Domain B and SCOM is unable to resolve this account. I'm seeing Event ID 26319 with Error Code 1332.
How can I get SCOM to discover devices on a different domain so that I can give them different permissions for accessing the Operations Console and/or Web Console? Is this possible?
Here is the Error I'm seeing.
Log Name: Operations Manager
Source: OpsMgr SDK Service
Date: 2/4/2015 1:11:59 PM
Event ID: 26319
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: xxxxx.xxxx.xxxxxxxx.xxx
Description:
An exception was thrown while processing UpsertUserRolesV2 for session ID uuid:f3b4015e-9583-4237-b7a6-406826434553;id=40.
Exception message: The creator of this fault did not specify a Reason.
Full Exception: System.ServiceModel.FaultException`1[Microsoft.EnterpriseManagement.Common.UserRoleUserUnresolvedException]: The creator of this fault did not specify a Reason. (Fault Detail is equal to Microsoft.EnterpriseManagement.Common.UserRoleUserUnresolvedException:
Unable to resolve the user [email protected] associated with the user role. Error code 1332. Check your active directory configuration.).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="OpsMgr SDK Service" />
<EventID Qualifiers="49152">26319</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-02-04T21:11:59.000000000Z" />
<EventRecordID>172748</EventRecordID>
<Channel>Operations Manager</Channel>
<Computer>xxxxx.xxxx.xxxxxxxx.xxx</Computer>
<Security />
</System>
<EventData>
<Data>UpsertUserRolesV2</Data>
<Data>uuid:f3b4015e-9583-4237-b7a6-406826434553;id=40</Data>
<Data>The creator of this fault did not specify a Reason.</Data>
<Data>System.ServiceModel.FaultException`1[Microsoft.EnterpriseManagement.Common.UserRoleUserUnresolvedException]: The creator of this fault did not specify a Reason. (Fault Detail is equal to Microsoft.EnterpriseManagement.Common.UserRoleUserUnresolvedException:
Unable to resolve the user [email protected] associated with the user role. Error code 1332. Check your active directory configuration.).</Data>
</EventData>
</Event>
Thanks for any help I can get in resolving this issue.
Jake

The SCOM Management Server is in Domain A. I've tried it already and it has failed.
So just to clarify the method I used was to go to Administration>Security>User Roles. Then New User Role>Read-Only Operator. In the Create User Role Wizard I then gave the User Role a name, Clicked "Add" under User Role Members.
Then the Select Users or Groups window pops up and I changed the Locations from Domain A to Domain B and searched for the user, which it's able to find, then clicked "OK" to add it to the User Role members which it does just fine. On
the next page which is Group Scope I checked the one group I want this account to have access to and then click next. This brings me to Dashboards and Views where I click the radio button for "Only the dashboards and views selected in each tab are
approved" and chose the folder of dashboards I want this account to access and then click next. This brings me to the Summary and I click "Create". At this point it thinks for a moment then closes out the wizard but the new Read-Only
Operator does not appear. I then look in Event Viewer and see the Event I pasted above.
Am I doing something wrong here? Any guidance on how to get around this issue would be much appreciated.
Thanks,
Jake

Solution Manager 4.0 Solution Monitoring User -Roles-Profiles for Satellite

Hi All,
I have installed Solution Manager 4.0 (OS -Linux ,Database - DB2) .
Now i need to connect solution manager to the R/3 4.6C
Satellite Systems (DEV, QAS ,PRD) for Solution Monitoring
and Service level Reporting .
I have read the configuration guide , but unable to get clear idea .
1) what users (alos type of user -Dialog , Service, Communication etc) do i need create in DEV , and Test in QAS for solution Monitoring .
2) what exact roles /profiles need to be assigned to these users in satellite systems .
3) what users/roles /profiles needs to be done in SOLMAN system
i have applied all the required plug ins and support packs
in satellite systems and solman 40 ..
Please advice . Your response will be a great help for me .
Satish

Hello Satish,
Just clarify, if u have meant connecting the satellite systems for EWA reports to be precise. Early watch Reports. If its is the case, then repond so that i can putin my inputs which may be helpful for you in this config.
Rgds,
Sri

Windows Small Business Server User Roles - Missing or deleted

I have a small business server sbs 2008 r2.
The user roles, Standard, Administrator, Standard w/ admin are no longer available. I don't know why, or how. All I can guess is the previous IT admin, removed the roles, without permission.
I am wondering is there a way to simply get them back?

As Robert says, You can create them manually.
http://technet.microsoft.com/en-us/library/cc794287(v=ws.10).aspx
KnowHow :
Behind the scenes, each User Role is created as a disabled user account in Active Directory, and these accounts are used as “Templates” for user creation. To view these, open Active Directory Users and Computers (from the
Administrative Tools start menu folder, or through Start à Type “dsa.msc” and press enter. Drill down to the SBSUsers folder under “<yourdomain>\MyBusiness\Users\” and you’ll see several disabled user accounts listed.
Binu Kumar - MCP, MCITP, MCTS , MBA - IT , Director Aarbin Technology Pvt Ltd - Please remember to mark the replies as answers if they help and unmark them if they provide no help.

Request Offerings not showing up for custom User role in SMPortal

Hello All,
I've created a custom End User role and scoped it to the domain users group.
To this role I want to show a specific set of Request Offerings on the portal
For that Purpose I created a new Service Offering and added these Request Offerings to it.
I then went on to create a Catalog Group and added the Service Offering to it.
I then created the custom user role based on the EndUser role and allowed them to see all Forms, all Queues, All CI's and on the Catalog group I select that they could only see the Catalog Group which I just created.
I then logged in into the SMPortal and was expecting that my Service Offering would be shown to them.
However, they don't see the service offering.
What could cause this?
Is there something I'm missing?
Thanks in advance!
Filip

You have to add the Service Offerings and the Request Offerings in the Catalog Group. Nesting doesn't work because Service Offerings and Request Offerings are different types of objects.
This offers the option the manage the access to Service Offerings and Request Offerings very granular if needed. For instance you can control access to a Service Offering in one Catalog Group related to one user role (A) and use two additional Catalog Groups
with different Request Offerings related to other user roles (B) and (C). Result will lead to:
User in Role A and B -> Can see Service Offerings A containing Request Offerings B
User in Role A and C -> Can see Service Offerings A containing Request Offerings C
User in Role A, B and C -> Can see Service Offerings A containing Request Offerings B and C
User in Role A only -> Don's see anything because of the missing permission on any Request Offering. So the "empty" Service Request won't show up in the portal.
Hope his helps.
Andreas Baumgarten | H&D International Group

Unable to load Knowledge Article automaticaly

Hello,
We need to load several thousand Knowledge Articles in the system for the beginning of the project.
It is impossible to use LSMW in a WebUI transaction so I tried to use LSMW with the old transaction u201CCMRD_ORDERu201D but there where major difficulties. KA created with this transaction cannot be seen in the WEBUI search (even manually).
I tried to create a specific program to load a Knowledge Article in SAP GUI using CRM_ORDER_MAINTAIN.
The created KA appears in CRM_ORDER_READ and in the transaction CRMD_ORDER.
However, the same knowledge article ID when searched in WebUI is not seen.
I have even tried to do SAF Compilation to see if it helps but the KA is still not visible in WebUI which is the main concern.
Kindly Suggest.
Stéphane

Hi Stephanie,
Thats a very valid and geniune question. We also had to upload Knowledge Articles in the CRM system when our client migrated from PeopleSoft CRM system to SAP CRM.
Its known that Knowledge Article comes one One Order Frame Work and we can still use CRM_ORDER_MAINTAIN and CRM_ORDER_SAVE FMs to load the KAs into the system.
However, we need to do some additional steps in order to make it appear in the UI search.
First of all you need to make sure that SAP is configured and the Knowledge Article Indexing Job is set up. Indexing is a very important part which is required for the Knowledge Articles to work properly in UI.
To Set Up, go to SPRO->CRM->Enterprise Intelligence-.>Software Agent Framework
Second thing, while writing the data conversion program, be sure to include the following logic in your program to make the Knowledge Article appear in the UI search:
            CALL METHOD cl_crm_knowledge_article_util=>ka_change_kb_notif
              EXPORTING
                ir_entity         = lv_result_final
                iv_compile_action = 'U'.
This is the addtional piece of code which the system calls while specifically saving Knowledge Article in standard functionality so that it works fine in UI search.
Hope it helps.
Thanks
Vishal

Knowledge articles user roles

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