Knowledge Center "Forgot Your Password?" function not working

After clicking the "Forgot Your Password?" link on the Knowledge Center login page and entering a valid username and email address, an error message states: "Your request could not be completed. Please contact your Knowledge Center Administrator."
This is occurring for all users in the Knowledge Center. Any ideas? Are there any domain requirements for the server email address defined in the server tab? Trying to think of what is causing this.
Thanks!

The option you are talking about is with UPK 12.1. Not sure if it is also available in 11.1.0.2. With 11.1.0.2, you can specify the SMTP details in KCenter\web.config file. There is parameter for SMTP relay server. Mention your mailrelay server and the mails should start working.
regards,
SD

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