Knowledge Management and Message functionality

Hi all,
i'm looking to develop a solution to provide following functionality
message capabilities we would like to have especific messages for R/3 BW or CRM users also we would like to be able to create messages would be outage messages this messages has the ability to disable connection with backend systems between two dates and display a adverstiment of this some time before
this messages must be visible only for some users base on the team/ roles they have
I never work with KM before and i have some doubts
we would like to know if KM is the right place to store this messages
KM has some templates to post messages with especific structure
can we separate messages base on roles or groups?
this messages has edit functionalities like WYSIWYG editor create messages with Links, bold italic or colors and diferent fonts
also any help about API to manage KM will be great
thanks for your help
any input will be apreciate and rewarded
best regards

Hi Ruben,
About your doubts,
we would like to know if KM is the right place to store this messages
Yes, you can store messages in KM. It is the better place.
KM has some templates to post messages with especific structure
Not sure about this. But, You can have metadata property of type HTML. You can create specific stuctures here.
can we separate messages base on roles or groups?
Yes, Definately.
this messages has edit functionalities like WYSIWYG editor create messages with Links, bold italic or colors and diferent fonts
Yes, While creating messages manually in KM, the tool bar is available for editing such things.
For API's you can refer help.sap.com.
Thanks,
Mehul
Reward points if answer is helpful.

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Difference between Knowledge Management and Knowledge Warehouse

Hello All,
Could you pls help me with the differences between <b>Knowledge Management and Knowledge Warehouse</b> and their relative advantages over each other.
Also, if possible pls help with me some documents about Knowledge Warehouse.
My mail id :[email protected]
Regards,
venkat.

Hello,
KMC (Knowledge Manageent and Collaboration) is the SAP EPs functionality for providing a central approach to a companies unstructured and distributet document storages and informations.
KW (Knowledge Warehouse) is meant for documentation, training materials and (quality-management) manuals.
Since NW04s, both functionalities are part of the IT scenario "enterprise knowledge management".
There's always a lot of misunderstanding about which functionality is provided by which tool, hopefully, the two will be merged into one functionality, but this might be only my opinion.
For further questions concerning KW, you can as well contact me directly, this forum is mainly for KMC.
kind regards,
Carl

Knowledge Managament and SAP HR Documents

Hi all,
I have a requirement regarding Knowledge Management and the module SAP HR.
I need to figure out a way of seeing documents generated in SAP HR, using Knowledge Management in our Portal.
I did some research, and I think we can use DMS as a content server, then, using KPRO we connect the DMS to KM.
I need to know, if this approach is valid .... or if there is another way of doing this.
Thanks in advance.
Cheers,
Andres.

Dear Biroj,
Thanks for your answer ....
It gave me a good direction for our requirement ....
Anyways, I also found that DMS is not fully compatible with SAP HR. Did you find any problem when you where implementing this requirement?
As I said before, the main idea is to see SAP HR documents in KM, for example, information of the employees, etc.
The points have been given.
Cheers,
Andres.

Confused between knowledge management and knowledge warehouse

Dear all,
I'm confused on knowledge management in EP and knowledge warehouse.
What is the difference between them?
After reading several documents, I still don't understand...
Could anybody help me about the concept, please?
Thanks
Regards

Hi,
See this link
/thread/175875 [original link is broken]
What is the difference between Knowledge Management and Knowledge Warehouse?
Senthil K.

Training in SAP Knowledge Management and collaboration

Hi All,
I am having 3+ years of experience in industrial automation systems.
Currently I am working on final phase of my Masters (M.Tech in Engineering Management) on Knowledge Management in India. I am working on Knowledge Management since last one year. I want to get training on SAP's Knowledge Management and collaboration.
It will be helpful if you can suggest the training course in India.
Warm regards!
Sachin

Hi Sachin,
the schedule for India you can find under:
http://www.sap.com/asia/services/education/schedule/schedule_IN.htm
If there is nothing on KM, please use the contact form here:
http://www.sap.com/asia/services/education/contact/index.aspx
The exact training schedules lie within the responsibility of the local SAP offices.
Regards, Karsten

Message Variant and Message Function

Hello All,
Can anyone please let me know, whats the exact purpose and difference of using message variant and message function in partner profile ?.
how it is going to provide the uniqueness to partner profile.?
Thanks,
Shivshankar

Hi Shiv,
The below discussion will be helpful
Partner Profile
Message Code in IDOC
regards,
Harish

Knowledge management and Collaboration

hello experts,
im trying to configure KMC on portal.
the problem is while doing configurations for creating appointment we need to create a transport(exchange,lotus or DAVXchg).i created a exchange transport where i need to enter
Default exchange server
Logon Domain
IIS server
Exchange server
Port
Can anyone tell me wht exactly i should enter for all these attributes????
Orelse is there any alternative way for configuring CREATE APPOINTMENT?
Thanx in advance.

Hi latha raju ,
The following websites wil answer u'r questions:
mySAPu2122 ENTERPRISE PORTAL u2013 KNOWLEDGE MANAGEMENT
http://www7.sap.com/belux/platform/netweaver/enterpriseportal/pdf/50058417_Knowledge_Management.pdf
Knowledge Management is a part of SAP Enterprise Portal
http://help.sap.com/saphelp_nw04/helpdata/en/4c/9d953fc405330ee10000000a114084/frameset.htm
SAP Knowledge Management eLearning Catalog
https://www.sdn.sap.com/irj/sdn/km-elearning
Enterprise Knowledge Management
http://help.sap.com/saphelp_nw2004s/helpdata/en/20/b46d42ea0b3654e10000000a155106/frameset.htm
Knowledge Management
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/webcontent/uuid/709664d2-2276-2910-429d-b6a1f5977c8d#section2
KM Navigation iView
http://help.sap.com/saphelp_nw04/helpdata/en/b6/29892e91601940bb7a2cd673a1dff5/content.htm
Content Management in Enterprise Portals
http://www.data.state.mn.us/warehouse/010913_mackey/presentation.pdf
cheers!
gyanaraj
****Pls reward points if u find this helpful

HU without inventory management and message L3778 in storage type 999

Hi experts,
Need suggestion on the process to add inventory of an HU with status 'HU without inventory Management'. This issue has occurred out of the below scenario:
1. our warehouse is HU & WM managed.
2. We have a transfer order for a delivery document requesting to pick up 100 cases of MAT1 which is assigned to HU1.
3. While confirming the transfer order user has confirmed difference for the full quantity of 100 because the SU/HU was not found in the bin.
4. The system has set the status of HU as 'HU without inventory Management'. The HU is empty.
5. system has moved the stock from the bin to difference storage type 999.
Now user has found the stock for this HU and he wants to post the stock back into the bin. system does not allow to move the stock back to bin using LT01 as we get error message 'L3 778'.
What will be the best practice to get the stock back into the bin and post the stock into the same old HU.
Is there a process wherein we can post this stock to another bin and repack into the old HU?
Thanks,
Harish

Thanks Manish on the hint. I was able to transfer stock to partner location and then bring back to original Storage type/Bin. Below steps was used to fixed the issue:
1. Initiate a transfer of stock from WM/HU Sloc where the IM stock resides into Sloc 9099. An outbound delivery is created during this process.
2. Create a transfer order with reference to delivery and pick the stock from 999 storage type.
3. Create a Pick HU using LH01 and assign the HU on the pallet to the transfer order.
4. Confirm the transfer order using LT12.
5. Perform PGI for the delivery.
6. Use HUMO to display the HU and then you can transfer the stock back to WM/HU location using the storage location transfer option available on the HUMO screen(EDIT à change HU posting à Storage location)
7. Perform Bin to bin transfer to move the SU from 921 storage type to putaway the HU/SU back to the destined Storage type/Bin.
Best Regards,
Harish

IDOC message type and message code and function?

Hai...
anyone can explain with example what is IDOC message type and message code and function? how it is used?
regards,
prabakaran

Hi
An IDoc type can be implemented for various "logical" messages; one message can also be assigned to different IDoc types (m:n relationship).
The message is defined by the values for message type (required), message code (optional) and message function (optional). These three fields belong to the key fields in the partner profiles, which are used, for example, to determine inbound processing. If the 'Message type' field is not maintained (e.g. in the case of a control record from Release 2.1, in which MESTYP did not exist), the IDoc Interface uses the value from STDMES (EDI message type).
If possible, the descriptions of the message type should be linked to the corresponding EDI message type.
The message ORDERS (= message type) identifies purchase orders (outbound) and sales orders (inbound).
Message code or Process Code for Inbound Processing
Code which identifies a process type.
The process type determines which process is used to convert an IDoc to an SAP document.
Process code for outbound processing
Code which identifies the type of data which is to be sent via the IDoc interface.
Using the process code, the IDoc interface finds the application selection module which converts the SAP document into an IDoc.
The process code is only used with applications which perform outbound processing via Message Control (NAST).
Thanks & Regards
Kishore

KPro vs Knowledge Management What is the difference ?

Hi All, I have read up on the ECM on this website, yet i don't really understand what is the difference between Knowledge Management and Knowledge Provider. Is it 2 different ways of implementing the same thing ?
If anyone can help with an example would be greatly appreciated. Thanks.

Hi,
Please find required difference
SAP Knowledge Provider(KPro)
=============================
The SAP Knowledge Provider (KPro) is a cross-application and media-neutral information
technology infrastructure within the R/3 Basis System. The modular structure and openness on
which KPro is based is reflected in its modular services and clearly defined interfaces. Its
extensive flexibility means that KPro can be used to process the widest variety of information
types within and relating to documents and document-like objects. For example, administration
and index data, as well as pure content.
Applications that use the SAP Knowledge Provider involve various end users, who in turn have
different requirements. There is therefore no universal interface for accessing KPro services
regarding the following points:
Specific knowledge management functions for end users
Specific terminology for describing the document-like objects within the context of the
individual application
Specific design of work process flows
Specific design of user interfaces
SAP Knowledge Management
=========================
With its Knowledge Management capabilities, SAP NetWeaveru2122 provides a central, role-specific point of entry to unstructured information from various data sources in the portal. This unstructured information can exist in different formats such as text documents, presentations, or HTML files. Workers in an organization can access information from different source such as file servers, their intranet, or the World Wide Web. A generic framework integrates these data sources and provides access to the information contained in them through the portal.
Knowledge Management functions support you in structuring information and making it available to the correct target audience. These functions include search, classification, and subscriptions (see below): You can use these functions on all content of integrated data sources, as long as the technical conditions are met.
Knowledge Management is a part of SAP Enterprise Portal. The entire functional scope and configuration of Knowledge Management are available in portal iViews.
Functions such as discussions, feedback, and sending items from KM folders by e-mail are integrated into Knowledge Management and enable you to work across role and department borders. In addition, Knowledge Management functions are used in Collaboration, for example, to store documents in virtual rooms.
Knowledge Management supports the SAP NetWeaveru2122 scenario Information Broadcasting. You can use the BEx Broadcaster and Knowledge Management to make business information from SAP NetWeaver Business Intelligence available to a wide spectrum of users in the portal. You can store the following BI objects in KM folders:
· Documents with precalculated reports.
· Links to BEx Web applications and queries with live data.
Various Knowledge Management functions, such as subscriptions for documents, are available for these items. There is a specially modified user interface for displaying BI items in KM folders. You can also change or extend this interface to meet your requirements.
Hope this helps.
Regards,
Deepak Kori

Regarding Knowledge Management

Hi,
I have experience in Enterprise Portal, but I am totally new to Knowledge Management.I want start learning Knowledge Management.
I want to know how do i start of with it.
What softwares do I need to install, I assume it is Netweaver Developer studio.
What plugins do I need for KM ?
Where do I get these plugins from ?
Thanks in advance.
Regards,
Vivek

Hi Vivek,
if you are on NW04, the IDE is NetWeaver Developer Studio, the plugins are plugged in
For EP6 SP2 the situation differs. But when you ask for NWDS, I think you are on NW04?!
As a starting point for developing, take https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/documents/a1-8-4/knowledge management and collaboration developers guide.html and https://www.sdn.sap.com/sdn/developerareas/km.sdn?page=KM_codesamples.htm
Hope it helps
Detlev

Knowledge management applications....

Hi Friends,
I am new to Knowledge management applications, can any one please provide the links.

Hi Udhaya,
Found a PPT and some Blogs for you. I did not include any help.sap links as you should be able to find them when you do a search in help.sap with Knowledge management or KM (you can also do a search in here and you will get tons of hits about KM).
1) SAP NetWeaver Training Overview - SAP Knowledge Management (PPT)
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/06fac090-0201-0010-af9c-b67d14558014
Blogs:
1) KM - from a KM manager's perspective
https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/7088
2) TechEd u201906 UPE108 Knowledge Management and Collaboration Capabilities of SAP NetWeaver: Roadmap
https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/4172
3) SAP @ KM Europe: The daily blog
https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/989
4) SAP @ KM Europe - the daily blog part 2
https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/1001
5) What is the difference between Knowledge Management and Knowledge Warehouse?
https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/430
6) KM properties - A resources collection
https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/4147
Hope that helps and award points for helpful suggestions.
Ray

Knowledge management Functionality - C4C

Hi ,
I am going to work on C4C project and this my first C4C project with Marketing Sales and Service as part of the scope. Our Client also have knowledge management functionality as part of the legacy. My question or my concern is that I am aware that MIND-TOUCH is knowledge management server which interacts with C4C for the solutions . But currently my client doesn't have any knowledge server to interact with CRM for the solutions.
I would request you to help me on how the actual knowledge management Functionality works and different approaches to achieve this solution.
Thanks for your help.
Regards
Mahesh

Hi,
By integrating an external knowledge base, you enable agents to search for solutions and attach articles to responses without having to leave the workspace. The workspace will also include a list of recommended articles based on an automatic search of the knowledge base using the product and other keywords identified via text analysis as the search parameters.
•You have an external knowledge base that supports the OpenSearch standard with an RSS or Atom based search API.
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You have to enable the knowledge base integration from scoping
Hope this helps.
Regards,
Siddhartha

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