Knowledge Management & Colloboration Implementation
Dear All,
Would you please let me know how Knowledge Management & Collaboration (KMC) on EP platform of SAP. I need to know about the Roadmap of implementation with phases / steps of implementation.
Thanks & Regards,
Pankaj Kumar
Hi Pankaj,
Here you can get your needs,
<b><a href="https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/c739e546-0701-0010-53a9-a370e39a5a20">Knowledge Management Articles</a></b>
<a href="https://www.sdn.sap.com/irj/sdn/wiki">Knowledge Management & Collaboration</a>
Regards,
Mythili
Similar Messages
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Reg Link to Knowledge Management in Java system
Hello All,
Kindly let me know if this is possible.If so pls give some hints on the same.
We have a system for maintaining documents and related information in Java.
The requirement is that..
1. When we upload a document using the interface in the java system, the document should be stored in SAP Knowledge Management (EP) - ie the filesystem of Enterprise Portal Server.
2. When the user comes back, a link needs to be provided in the Java system interface to access the document stored in KM.
3. To provide a search facility in the java system to search for the document stored in KM.
Your help would be very much appreciated..
Regards,
venkat.Hi Venkat,
the answers to your questions directly depend on the features your java app provides. Can you access WebDAV? This would be the easiest way.
If not and the app is self made, just have a look at Tomcat Servlet Engine, which comes with a WebDAV example implementation.
Alternatively you can store your files via shared folder in a file repository accessed by KM. This way you will loose the ability to work with meta data, but it's easier to implement. Take a look at these blogs:
https://weblogs.sdn.sap.com/pub/wlg/2541
https://weblogs.sdn.sap.com/pub/wlg/2571
https://weblogs.sdn.sap.com/pub/wlg/3500
To get a link to your documents, just use standard KM servlet. If you have problems with this, please come back and I'll help.
HTH,
Carsten -
Dear All,
We are using SAP ECC 5.0. We want to go for Employee Self Service implementaion. Following are my queries:
Can we implement Knowledge Management, Content Management & Document Management in SAP with EP?
Have any of you impelemented in your organization? How your organization is benefited by this?
What is the roadmap?
If you can provide me the complete details like implementation plan, cost incurred, objectives and time frame and hardware configurations etc it will be of great help to us.
Thanks N Regards
AnandasivaHi dude...yes you can very well implement CM / KM /DM on the portal itself.
You would need to see how the end users of the organisation are going to use the facilities offered by the IT team. If you end users are going to access it to the fullest possible extent then the ROI is pretty high. One of the key benefits of KM is a central repository for obtains business related information also linking of email will give you access to hay wired data in a stream lined fashion. Road map depends on the type of orgainsationj ur implementing the solution, as for me i did it with a logistics company and it was a good sucess...plan your roll outs and training in a mannar where the end users get time to famiarlise them self with the solution.
For costs you might make use of the planner which SAP has...and sizing tools....if you have more queries...then [email protected] is my id...ping me
P.S: Kindly assign points if your query is resolved, also close the question to assist other users narrow the search and find solutions -
Knowledge Managament and SAP HR Documents
Hi all,
I have a requirement regarding Knowledge Management and the module SAP HR.
I need to figure out a way of seeing documents generated in SAP HR, using Knowledge Management in our Portal.
I did some research, and I think we can use DMS as a content server, then, using KPRO we connect the DMS to KM.
I need to know, if this approach is valid .... or if there is another way of doing this.
Thanks in advance.
Cheers,
Andres.Dear Biroj,
Thanks for your answer ....
It gave me a good direction for our requirement ....
Anyways, I also found that DMS is not fully compatible with SAP HR. Did you find any problem when you where implementing this requirement?
As I said before, the main idea is to see SAP HR documents in KM, for example, information of the employees, etc.
The points have been given.
Cheers,
Andres. -
Future of knowledge management development
Hi All,
I heard that there is a great future and demand for knowledge management development because only few resources are available in the market and we can expect more projects in the future in KM development.
Am i right and am i going in the right direction
Please show me the correct way
thanks
BalaKM is a very broad term. Several kinds of systems can come under it. In fact all systems which can give knowledge to the user can be deemed as KM. So it has more to do with the output than with the technology or the technical development of that system. Still, KM in the current paradigm refers more to document management systems, easy retrieval and proper publishing of files are more heard of. Also, tacit information from text chats are attended to in these. Tools such MS Sharepoint, Documentum, SAPs own EP can be regarded as some of the tools used to implement KM. Certain definitions of KM include OLAP systems into it.
thanks
Bala -
KPro vs Knowledge Management What is the difference ?
Hi All, I have read up on the ECM on this website, yet i don't really understand what is the difference between Knowledge Management and Knowledge Provider. Is it 2 different ways of implementing the same thing ?
If anyone can help with an example would be greatly appreciated. Thanks.Hi,
Please find required difference
SAP Knowledge Provider(KPro)
=============================
The SAP Knowledge Provider (KPro) is a cross-application and media-neutral information
technology infrastructure within the R/3 Basis System. The modular structure and openness on
which KPro is based is reflected in its modular services and clearly defined interfaces. Its
extensive flexibility means that KPro can be used to process the widest variety of information
types within and relating to documents and document-like objects. For example, administration
and index data, as well as pure content.
Applications that use the SAP Knowledge Provider involve various end users, who in turn have
different requirements. There is therefore no universal interface for accessing KPro services
regarding the following points:
Specific knowledge management functions for end users
Specific terminology for describing the document-like objects within the context of the
individual application
Specific design of work process flows
Specific design of user interfaces
SAP Knowledge Management
=========================
With its Knowledge Management capabilities, SAP NetWeaveru2122 provides a central, role-specific point of entry to unstructured information from various data sources in the portal. This unstructured information can exist in different formats such as text documents, presentations, or HTML files. Workers in an organization can access information from different source such as file servers, their intranet, or the World Wide Web. A generic framework integrates these data sources and provides access to the information contained in them through the portal.
Knowledge Management functions support you in structuring information and making it available to the correct target audience. These functions include search, classification, and subscriptions (see below): You can use these functions on all content of integrated data sources, as long as the technical conditions are met.
Knowledge Management is a part of SAP Enterprise Portal. The entire functional scope and configuration of Knowledge Management are available in portal iViews.
Functions such as discussions, feedback, and sending items from KM folders by e-mail are integrated into Knowledge Management and enable you to work across role and department borders. In addition, Knowledge Management functions are used in Collaboration, for example, to store documents in virtual rooms.
Knowledge Management supports the SAP NetWeaveru2122 scenario Information Broadcasting. You can use the BEx Broadcaster and Knowledge Management to make business information from SAP NetWeaver Business Intelligence available to a wide spectrum of users in the portal. You can store the following BI objects in KM folders:
· Documents with precalculated reports.
· Links to BEx Web applications and queries with live data.
Various Knowledge Management functions, such as subscriptions for documents, are available for these items. There is a specially modified user interface for displaying BI items in KM folders. You can also change or extend this interface to meet your requirements.
Hope this helps.
Regards,
Deepak Kori -
How to transfer an xml file to NW Portal Knowledge Management from XI?
Hi all,
Anybody knows how to transfer an xml file to NW Portal Knowledge Management from XI?
What kind of adapter type I have to choose? And which procedures I have to do in KM Portal? Create a folder, what kind of folder and permissions?
Suggestions and ideas are appreciated.
Thanks in advance,
Ricardo.Hi
Can anyone tell me how XI sends messages to applications like J2EE. In REceiver comm channel, I think we specify about the target system like J2EE appl.
Aadapter Type: HTTP
Receiver
Transport Protocol: HTTP1.0
Message Protocol: XI payload in HTTP body
Adapter Engine: Integration Server
Addressing Type: URL address
Target host: localhost
Service Number: 7001(Port number of Weblogic appl server--where my J2EE appl is deployed).
Path : /Invoke/DisplayRes/
Authentication Type:Use Logon Data for SAP System
Content Type: text/xml
Username: xiappluser
password: xx
XML code: UTF-8
I suppose XI sends msgs to http://localhost:7001/Invoke/DisplayRes/........
in this example if am correct?
Then I have given all tyhe necessary setting but my servlet is not able to display XML msg in browser?
This is my servlet code:
public void doPost(HttpServletRequest request, HttpServletResponse response) throws ServletException, IOException
PrintWriter out = response.getWriter();
BufferedReader brin =new BufferedReader(new InputStreamReader(request.getInputStream()));
String inputLine;
StringBuffer sBuf = new StringBuffer();
response.setContentType("text/xml");
while ((inputLine = brin.readLine()) != null)
sBuf.append(inputLine);
out.println("hi");
out.println(sBuf.toString());
brin.close();
out.flush();
What went wrong?
Help me, all helpful answers are highly rewarded.
Thanks -
BI related Knowledge management question
Hi Gurus,
i am a BI consultat, new to knowledge management, I need some documents trlated to below mentioned
topics
*Content Management*
Using KM as repository for Queries,(web and Excel), Workbooks, Web Templates.
Publishing background report output to KM
KM ability to be the repository of unstructured data linked to BW (documents linked to transactions)
TREX
Google like search capabilities for Documentation including BW Metadata and Collaboration output published in Portal.
Collaboration
Rooms
Groupware
Instant Messaging
BOBJ interaction
Roles and responsibilities in doing the above
BI team, BW Administrators, BW Expert users
KM landscape
please help me ,
thanks in advance
DABHi check these links
KM Bible - What is KM
http://help.sap.com/saphelp_ep60sp2patch5/helpdata/en/4c/9d953fc405330ee10000000a114084/frameset.htm
Content Admin Objects in Content Administrattion
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/9801b8f9-0701-0010-3f98-bceb17f62a4f
Collaboration Bible
https://www.sdn.sap.com/irj/sdn/nw-collaboration#section6
Standard Collaboration Functions
http://help.sap.com/saphelp_nw2004s/helpdata/en/da/2bfa40fd14f323e10000000a155106/frameset.htm
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/media/uuid/6f23799d-0701-0010-eab5-877fa8771d5e
TREX stands for Text Retrival And Classification it provides software application with a wide
spectrum of intelligent search, retrieval, and classification functions for documentation development.
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/81c1ca90-0201-0010-a2a1-b0412ec9cd1a
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ec4ee290-0201-0010-6c8d-98db9abff2cc
You may have to configure TREX for using external web search engines. Check these links.
https://www.sdn.sap.com/irj/sdn/thread?threadID=16210
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ec4ee290-0201-0010-6c8d-98db9abff2cc (Check last 2 pages)
https://www.sdn.sap.com/irj/sdn/thread?threadID=51640
Using the Instant Messenger
http://help.sap.com/saphelp_nw2004s/helpdata/en/d3/9621af15024274afacfe874d5798b8/frameset.htm
Groupware IntegrationBLOG-
https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/5461
) hummm tooo many questions at one time, )
Cheers!!
SJ -
How to create a custom folder under Knowledge Management in Home Page
Hi,
We have a SAP provided standard Home Page and it has a Workset/page called Knowledge Management.
Under that we have the folders called Favorites, Public Documents, Personal Documents etc.,
How can i create a new custom folder , say HR in that so that i can upload the HR related documents and that will be visible under Knowledge Management for all users.
What ever the folder we are creating under the Content Management is not visible in the Knowledge Management workset provided by the SAP.
Please let me know the step by step procedure of adding a folder under Knowledge Mangement Workset.
Thanks and Regards,
SekarHi Sekhar,
You can store all your HR related documents in KM content.
Path is Content Administrator -> KM content
You find so many folders like documents etc... All these are KM repositories.
If you want to create a folder in the repository, you need to create a KM repository and it needs to be activated.
For creating custom KM repository check the below thread.
You can create your own repository with your desired name.
Go to System Administration -> System Configuration -> Knowledge Management -> Content Management -> Repository Managers -> CM Repository
Otherwise you can create a folder in root->documents. Say
HR.
In that HR you can store all the documents.
To display these documents in portal iview, you have to created a KM Navigation iview and set the property 'path to document' as /documents/HR
It will display all the documents in that iview.
There are so many templates related to displaying KM content.
Search in SDN for more information.
Hope that helps.
Raghu -
Knowledge management in SAP CRM 7.0
Hi Experts,
Please explain how knowledge management is related to SAP CRM.
Thanks in advance
Prajith PHI experts,
please provide information of knowledge managament in E-service.
Thanks in advance
Prajith P -
Date format in SAP Knowledge management
Hi Friends,
Is there an option to change the Date format in SAP Knowledge management. I want to change the date format from MM/DD/YY to DD/MM/YY for the created and modified date for a document in KM.
Found below information in help.sap. I searched in KM configuration -> Global Service for the setting. But I am not sure how or where to cheange it.
Date and Time Specification for Properties - Knowledge Management - SAP Library
Can you any one help me with this.
Netweaver version is 7.00 SP24.
Thank you in advance.
Thank you
~Kamesh~Hello Kamesh,
if you look at the SAP Help link, you see that it is a part of the "Property Metadata Service" (the point one level up). There you see, where you can find the service itself in the portal and if you look at the "Related Areas" you should find "Property Metadata" (at least I do in my 7.31 portal ).
From there the link you found yourself should guide you well to do the changes you wish.
Regards,
Steffi. -
Content Server & Knowledge Management
Hi,
I am new to the concept of content server & Knowledge management in CRM.
Cotent server is already installed and I want to configure content server in CRM 7.0. I found some documents on service.sap.com but that describes the configuration of knowledge management.
Can you guys , please let me know, how to configure content server in CRM or any links describing the same would be really helpful.
Thanks,
ManojHi Manoj,
When we are talking about content server & Knowledge management , we generally mean the TREX engine of KM.
As we know KM is a component of SAP Netweaveru2122. It is used for managing unstructured information.Search and Classification (TREX) allows you to configure secure communication between TREX and the application using TREX (for example, SAP Enterprise Portalor SAP Customer Relationship Management).
Hence we configure secure communication between TREX and the application using it (for example, SAP Enterprise Portal or SAP Customer Relationship Management.For achieving the same as u said once installation is done we take HTTPS connectivity or any other depending on client request. TREX is based on a client/server architecture.
http://help.sap.com/saphelp_nw04/helpdata/en/82/0034012008cd41a96d9968c0e8e845/content.htm
https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=741535
Please check the above links.
Good Luck!
Regards,
Shaila. -
The best way for creating Knowledge Management
Hi
I'm kind of new with Oracle portal, and I want to create some nevigator tree (kind of the menu appereance), each submenu is a topic which shows the realated text - troubleshooting about this topic
I was looking and read the tutorials and I could find how to do it.
I really appriciate if you can help me
ThanksHi,
I have tried something similar, but in HTML. I has to create a HTML Knowledge Management Intranet with a Navigator tree on the left frame that listed the topics - the user would click on the topic & would be shown a problem & the troubleshooting steps in the frame on the right. We decided to use HTML so that any of the Support Staff could update / maintain it at a later stage with minimum effort & training.
You could try to use some kind of a JavaScript tree - the best I have seen is this :-
http://www.softcomplex.com/products/tigra_tree_menu/
I haven't checked it out on Portal - but, ultimately everything gets translated to HTML & I am sure it would work.
Good Luck,
Sandeep -
Knowledge management Functionality - C4C
Hi ,
I am going to work on C4C project and this my first C4C project with Marketing Sales and Service as part of the scope. Our Client also have knowledge management functionality as part of the legacy. My question or my concern is that I am aware that MIND-TOUCH is knowledge management server which interacts with C4C for the solutions . But currently my client doesn't have any knowledge server to interact with CRM for the solutions.
I would request you to help me on how the actual knowledge management Functionality works and different approaches to achieve this solution.
Thanks for your help.
Regards
MaheshHi,
By integrating an external knowledge base, you enable agents to search for solutions and attach articles to responses without having to leave the workspace. The workspace will also include a list of recommended articles based on an automatic search of the knowledge base using the product and other keywords identified via text analysis as the search parameters.
•You have an external knowledge base that supports the OpenSearch standard with an RSS or Atom based search API.
•You know the URL for the API (from your knowledge base vendor).
•You know the search term input parameter for the API (from your knowledge base vendor).
You have to enable the knowledge base integration from scoping
Hope this helps.
Regards,
Siddhartha -
Knowledge Management Recommended Storage Approach (DB vs Network)?
We are starting a knowledge management initiative within sap portal and cannot find documentation that represents best practices on the actual storage approach. Our pilot project started with storing the documents within the database and it was painfully slow. Since then we have switched to a network storage approach and speed has increased greatly.
My main question is:
Is there a white paper or SAP recommended approach and a list of advantages/disadvantages for going one way or the other (Storing documents in the db vs network drive)
We would like to head down the right path before rolling this out and avoid having to switch direction a month or so down the road.
Thank you in advance for any assistance/feedback,
Todd Simon> Hi Julian,
> Where are you getting your information from? Do
Can't comment on that
> Do you really want your database to store documents.
Yes. But if there are concerns to hold the actual content in the database, there's the DBFS mode to take care of that.
> How big is your database going to be? I don't know
> know any clients that are not using anything but
> FSDB.
Well, I'd advise not to.
Best regards, Julian
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