Knowledge Management Demo Video / Documenation

Hi All,
My company is looking to expand into SAP's Knowledge Management. Is there any demo video or documentation out there that clearly describes the Knowledge Management's capabilities? I searched SDN and didn't find anything along the lines of a video. Any help that can be given would be great.
Thanks.
John

HI John,
Follow these link all of them you can find it here
https://forums.sdn.sap.com/thread.jspa?messageID=3284133#3284133
https://forums.sdn.sap.com/thread.jspa?messageID=522287#522287
https://forums.sdn.sap.com/thread.jspa?messageID=4412400#4412400
https://forums.sdn.sap.com/thread.jspa?messageID=3481335#3481335
Nice and Helpful Bolg
https://forums.sdn.sap.com/thread.jspa?threadID=1418294
This will definatly help you.
Regards
RS

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Hi all,
Anybody knows how to transfer an xml file to NW Portal Knowledge Management from XI?
What kind of adapter type I have to choose? And which procedures I have to do in KM Portal? Create a folder, what kind of folder and permissions?
Suggestions and ideas are appreciated.
Thanks in advance,
Ricardo.

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Path     : /Invoke/DisplayRes/
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I suppose XI sends msgs to http://localhost:7001/Invoke/DisplayRes/........
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BI related Knowledge management question

Hi Gurus,
i am a BI consultat, new to knowledge management, I need some documents trlated to below mentioned
topics
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Using KM as repository for Queries,(web and Excel), Workbooks, Web Templates.
Publishing background report output to KM
KM ability to be the repository of unstructured data linked to BW (documents linked to transactions)
TREX
Google like search capabilities for Documentation including BW Metadata and Collaboration output published in Portal.
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Rooms
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BOBJ interaction
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http://help.sap.com/saphelp_ep60sp2patch5/helpdata/en/4c/9d953fc405330ee10000000a114084/frameset.htm
Content Admin Objects in Content Administrattion
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/9801b8f9-0701-0010-3f98-bceb17f62a4f
Collaboration Bible
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Standard Collaboration Functions
http://help.sap.com/saphelp_nw2004s/helpdata/en/da/2bfa40fd14f323e10000000a155106/frameset.htm
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/media/uuid/6f23799d-0701-0010-eab5-877fa8771d5e
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https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/81c1ca90-0201-0010-a2a1-b0412ec9cd1a
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ec4ee290-0201-0010-6c8d-98db9abff2cc
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https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ec4ee290-0201-0010-6c8d-98db9abff2cc (Check last 2 pages)
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How to create a custom folder under Knowledge Management in Home Page

Hi,
We have a SAP provided standard Home Page and it has a Workset/page called Knowledge Management.
Under that we have the folders called Favorites, Public Documents, Personal Documents etc.,
How can i create a new custom folder , say HR in that so that i can upload the HR related documents and that will be visible under Knowledge Management for all users.
What ever the folder we are creating under the Content Management is not visible in the Knowledge Management workset provided by the SAP.
Please let me know the step by step procedure of adding a folder under Knowledge Mangement Workset.
Thanks and Regards,
Sekar

Hi Sekhar,
You can store all your HR related documents in KM content.
Path is Content Administrator -> KM content
You find so many folders like documents etc... All these are KM repositories.
If you want to create a folder in the repository, you need to create a KM repository and it needs to be activated.
For creating custom KM repository check the below thread.
You can create your own repository with your desired name.
Go to System Administration -> System Configuration -> Knowledge Management -> Content Management -> Repository Managers -> CM Repository
Otherwise you can create a folder in root->documents. Say
HR.
In that HR you can store all the documents.
To display these documents in portal iview, you have to created a KM Navigation iview and set the property 'path to document' as /documents/HR
It will display all the documents in that iview.
There are so many templates related to displaying KM content.
Search in SDN for more information.
Hope that helps.
Raghu

Knowledge management in SAP CRM 7.0

Hi Experts,
Please explain how knowledge management is related to SAP CRM.
Thanks in advance
Prajith P

HI experts,
please provide information of knowledge managament in E-service.
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Reg Link to Knowledge Management in Java system

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Kindly let me know if this is possible.If so pls give some hints on the same.
We have a system for maintaining documents and related information in Java.
The requirement is that..
1. When we upload a document using the interface in the java system, the document should be stored in SAP Knowledge Management (EP) - ie the filesystem of Enterprise Portal Server.
2. When the user comes back, a link needs to be provided in the Java system interface to access the document stored in KM.
3. To provide a search facility in the java system to search for the document stored in KM.
Your help would be very much appreciated..
Regards,
venkat.

Hi Venkat,
the answers to your questions directly depend on the features your java app provides. Can you access WebDAV? This would be the easiest way.
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Alternatively you can store your files via shared folder in a file repository accessed by KM. This way you will loose the ability to work with meta data, but it's easier to implement. Take a look at these blogs:
https://weblogs.sdn.sap.com/pub/wlg/2541
https://weblogs.sdn.sap.com/pub/wlg/2571
https://weblogs.sdn.sap.com/pub/wlg/3500
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Carsten

Import and Management of Video Files by Date Still Broken

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Even more troubling, is that for someone who uses LR3 this is a very obvious problem, and should be very easy to fix.
When you import a file on a wide range of cameras the date that is used for the video file as far as LR3 is concerned is the date you are importing it, not the date it was taken. This makes any management of the file, especially when managed next to pictures, very difficult.
The problem, as far as I can tell, is that in Windows, a file has both a 'Date Created' and a 'Date Modified'. 'Date Created' is whenever the file was created on the PC. If you bought a new computer and transferred a bunch of files over on 30/12/2010, all of your files will have a 'Date Created' that is 30/12/2010 regardless of when the photos or videos were taken. Or if you take a video on September 1st and import it onto your computer September 15th, it will have a 'Date Created' of September 15th.
'Date Modified' however lists the date that the file was last changed. For video files, that most likely was the date the video was shot.
Every program I have ever used for video files has always organized them by Date Modified (when organizing them by date). For example, its the default in Windows 7 Explorer when showing video files, all the video files listed by the date you have taken them. Date Created really doesnt have any useful information.
Its inexplicable to me why LR3 uses Date Created instead of Date Modified. It is a glaring error, that should be easily fixed. Microsoft can manage to do it right, as a byproduct in its OS, Im not sure why an imaging company in a $400 piece of specialist software cannot.
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D90 (first camera to shoot video)
D3s (thought by many to be the best low light camera)
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Canon S95 (one of 2 most popular P+S for DSLR owners)
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Very disappointing.

I agree that the wrong file system date is being used. But I scanned all my Lightroom files (manually) tagged with 'video'. When the file contains suitable metadata with a capture time that is used. When that's missing, the (wrong) file system date is used.
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Canon Powershot A80 / format AVI / metadata visible / right date
Nokia N73 cellphone / format MP4 / no metadata / wrong date
Canon EOS 5D Mark II around 2009 / format MOV / metadata visible / right date
Canon EOS 5D Mark II around 2010 / format MOV / no metadata / wrong date
Canon EOS 5D Mark II around 2011 / format MOV / metadata visible / right date
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In my case, the dates changed when I copied all my data from one disk (old NAS) to a new one (new NAS). It is disconcerting that you get the copying date despite comparison tools declaring the files to be identical (Beyond Compare 3 also keeps an eye on date differences).
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Cannot select "Manually manage music & videos" without erasing??

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I seem to be having an issue with selecting "Manually manage music & videos" from iTunes 11. I have always used the same computer/iTunes to put music on my phone but ever since downloading iTunes 11, I can no longer do so. In the summary section for my phone I have tried to reselect that option and hitting apply but get a message
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Date format in SAP Knowledge management

Hi Friends,
Is there an option to change the Date format in SAP Knowledge management. I want to change the date format from MM/DD/YY to DD/MM/YY for the created and modified date for a document in KM.
Found below information in help.sap. I searched in KM configuration -> Global Service for the setting. But I am not sure how or where to cheange it.
Date and Time Specification for Properties - Knowledge Management - SAP Library
Can you any one help me with this.
Netweaver version is 7.00 SP24.
Thank you in advance.
Thank you
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Hello Kamesh,
if you look at the SAP Help link, you see that it is a part of the "Property Metadata Service" (the point one level up). There you see, where you can find the service itself in the portal and if you look at the "Related Areas" you should find "Property Metadata" (at least I do in my 7.31 portal ).
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Content Server & Knowledge Management

Hi,
I am new to the concept of content server & Knowledge management in CRM.
Cotent server is already installed and I want to configure content server in CRM 7.0. I found some documents on service.sap.com but that describes the configuration of knowledge management.
Can you guys , please let me know, how to configure content server in CRM or any links describing the same would be really helpful.
Thanks,
Manoj

Hi Manoj,
When we are talking about content server & Knowledge management , we generally mean the TREX engine of KM.
As we know KM is a component of SAP Netweaveru2122. It is used for managing unstructured information.Search and Classification (TREX) allows you to configure secure communication between TREX and the application using TREX (for example, SAP Enterprise Portalor SAP Customer Relationship Management).
Hence we configure secure communication between TREX and the application using it (for example, SAP Enterprise Portal or SAP Customer Relationship Management.For achieving the same as u said once installation is done we take HTTPS connectivity or any other depending on client request. TREX is based on a client/server architecture.
http://help.sap.com/saphelp_nw04/helpdata/en/82/0034012008cd41a96d9968c0e8e845/content.htm
https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=741535
Please check the above links.
Good Luck!
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The best way for creating Knowledge Management

Hi
I'm kind of new with Oracle portal, and I want to create some nevigator tree (kind of the menu appereance), each submenu is a topic which shows the realated text - troubleshooting about this topic
I was looking and read the tutorials and I could find how to do it.
I really appriciate if you can help me
Thanks

Hi,
I have tried something similar, but in HTML. I has to create a HTML Knowledge Management Intranet with a Navigator tree on the left frame that listed the topics - the user would click on the topic & would be shown a problem & the troubleshooting steps in the frame on the right. We decided to use HTML so that any of the Support Staff could update / maintain it at a later stage with minimum effort & training.
You could try to use some kind of a JavaScript tree - the best I have seen is this :-
http://www.softcomplex.com/products/tigra_tree_menu/
I haven't checked it out on Portal - but, ultimately everything gets translated to HTML & I am sure it would work.
Good Luck,
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Knowledge Management

Dear All,
We are using SAP ECC 5.0. We want to go for Employee Self Service implementaion. Following are my queries:
Can we implement Knowledge Management, Content Management & Document Management in SAP with EP?
Have any of you impelemented in your organization? How your organization is benefited by this?
What is the roadmap?
If you can provide me the complete details like implementation plan, cost incurred, objectives and time frame and hardware configurations etc it will be of great help to us.
Thanks N Regards
Anandasiva

Hi dude...yes you can very well implement CM / KM /DM on the portal itself.
You would need to see how the end users of the organisation are going to use the facilities offered by the IT team. If you end users are going to access it to the fullest possible extent then the ROI is pretty high. One of the key benefits of KM is a central repository for obtains business related information also linking of email will give you access to hay wired data in a stream lined fashion. Road map depends on the type of orgainsationj ur implementing the solution, as for me i did it with a logistics company and it was a good sucess...plan your roll outs and training in a mannar where the end users get time to famiarlise them self with the solution.
For costs you might make use of the planner which SAP has...and sizing tools....if you have more queries...then [email protected] is my id...ping me
P.S: Kindly assign points if your query is resolved, also close the question to assist other users narrow the search and find solutions

Knowledge management Functionality - C4C

Hi ,
I am going to work on C4C project and this my first C4C project with Marketing Sales and Service as part of the scope. Our Client also have knowledge management functionality as part of the legacy. My question or my concern is that I am aware that MIND-TOUCH is knowledge management server which interacts with C4C for the solutions . But currently my client doesn't have any knowledge server to interact with CRM for the solutions.
I would request you to help me on how the actual knowledge management Functionality works and different approaches to achieve this solution.
Thanks for your help.
Regards
Mahesh

Hi,
By integrating an external knowledge base, you enable agents to search for solutions and attach articles to responses without having to leave the workspace. The workspace will also include a list of recommended articles based on an automatic search of the knowledge base using the product and other keywords identified via text analysis as the search parameters.
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You have to enable the knowledge base integration from scoping
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Knowledge Management Demo Video / Documenation

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