Known issue : Bad CASE definition files?

Hey guys,
Surprised there isn't a topic on this already.
Since early this morning I have noticed almost all of our e-mails being dropped by CASE - customer e-mails, test e-mails, basically everything externally coming in.
Called Cisco support and apparently they have had a 6-7 tickets with customers complaining about the same thing.
Until that happens, I have change positively identified spam = quarantine instead of dropping.
I suspect a bad CASE definitions file - typo in the regex probably ;)

This should have been pushed and corrected. Please run 'antispamupdate ironport force' from the CLI on the appliance(s), and assure that you are seeing a current time stamp on the rules.
This would have affected 8.5+ revisions, from the information I was provided earlier today.
Current as of my lab:
Component Last Update Version
CASE Core Files 05 Jun 2014 04:40 (GMT +00:00) 3.3.1-009
CASE Utilities 05 Jun 2014 04:40 (GMT +00:00) 3.3.1-009
Structural Rules 05 Jun 2014 04:40 (GMT +00:00) 3.3.1-009-20140603_185702
Web Reputation DB 05 Jun 2014 04:40 (GMT +00:00) 20140604_091141
Web Reputation DB Update 05 Jun 2014 04:40 (GMT +00:00) 20140604_091141-20140605_022926
Content Rules 05 Jun 2014 04:40 (GMT +00:00) 20140605_025357
Content Rules Update 05 Jun 2014 04:40 (GMT +00:00) 20140605_025422
Let me know if you are still seeing persisting issues.
-Robert

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http://www.bridgebuilder.com/bb_documents/newsletters/2003/08-03%20newsletter.pdf
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I have taken the privilege of reposting several comments about the droid Razrs MANUFACTURE DEFECT!!!!!! I have highlighted what I felt where key points in each statement. I hope and entice any one with a similar problem to post your story so Verizon will see this is a "KNOWN PROBLEM"... My questions to Verizon are, when does it become a known problem? What does the consumer have to do to convince you, that we are not all liars.. and Is it impossible to think the producer can make a mistake?
Ms.H says:
May 2, 2012 at 5:16 pm
I have had my phone less then a month and now there is a crack running vertically between two points of contact, starting at the exact point where my thumb grips on the left side across to the point where my pinky grips on the right side. I made a phone call last night, set my phone down and out of nowhere a crack appeared on the phone. I have been researching the problem and found out it is much more common than not. Verizon will not do any thing to help and I am not willing spend $100 on an insurance claim for what I believe to be a manufacture defect. They need to take ownership! This is a Known problem!
I am currently fighting to prove my phone had a manufacture defect. I am sending it in to motorola accompanied by my own testimony also with links and statements of other people I found online with the similar problem. I have also contacted Corning asking them if their is any truth behind the articles I read, stating that due to the cutting process of the glass it automatically has microscopic fractures on the edges which are prone to crack with pressure on the sides. (Which ultimately would be a manufacture issue!) They should respond within 24 hrs. They will either tell me yes there is truth, They cannot comment, or they might not respond. But I thought it was worth a try, especially to have certified documentation when confronting Motorola who claims to have never heard of this problem… As they tried to tell me today! This is a very frustrating situation and I am tired of Verizon and Motorola always passing the blame onto the consumer. One of Motorola’s sales pitches “THIN NO LONGER MEANS FRAGILE” if thats the case back it up!
Posted on Mar 20, 2012
I had some happy news about 3 weeks ago, when I finally gave up on my Droid X and got a Droid Razr Maxx. I love the phone and the battery life. It actually lasted all day which is awesome considering how much juice smartphones need to stay smart. I sent the old X into the Best Buy shop to be discombobulated and returned. I had my new Razr Maxx for about 2 weeks when the unthinkable happened. A mysterious screen breakage.
I don’t believe most people when it seems obvious they are lying, but after having this happen to me, I now believe most people when they say they don’t know how their smart phone screen broke. These things must be fragile, so it is user beware regarding breaking the Razr Maxx screens. My story is as follows:
Checked the phone for messages/emails before leaving for work. Chilly morning. Go to work. Get out of vehicle. Phone rings while walking to work, and when I get it out it the screen is smashed and broken. I sent it to Motorola and they won’t cover it. They sent it back. It’s a shame the Gorilla Glass more resembles candy glass. I thought I was going to have a long lasting affair with the Razr Maxx and then this happened. If you have had something similar happen, please leave a comment here and hopefully we can prove a trend of the screens failing without abnormal wear and tear.
Lucky for me I have the insurance again on this phone and my Droid X is back and functioning properly while I deal with this new ***. Anyone that gets a smart phone without the insurance is a fool. These things can’t even last through being removed from a pocket.
If you try to send it in to get fixed, please reference this post so they know that this isn’t an isolated incident.
PS – the comments problem is now fixed, so fire away.
60 Responses to “Droid Razr Maxx – Broken Screen”
1.
Andrew Carpenter says:
March 22, 2012 at 3:08 am
I just had a similar situation happen to me!! I have had the Razor Maxx no more then three days…when I noticed this afternoon my screen was cracked!! Not only is the screen cracked, it’s cracked in four areas!! Now, I’m a person who takes extra special care of my phone not to drop it or be rough with it & I get all necessary protective accessories with my smart phone investment. My phone is so new, I am still waiting for the protective accessories to come in the mail!! All I know is my phone was in my car in a GPS holder, I drop off some of my clothes to the dry cleaners & low & behold while driving back I notice my screen is cracked in multiple areas!! Iwent to Verizon to argue my case that I didn’t do anything abnormal to cause the screen to be cracked. They said their was nothing they could do!! I was planning to call Motorola tomorrow, but after reading this post that may be futile. I just can’t believe that this “Kevlar Gorilla Glass” cracked like peanut brittle!! Of course I have insurance on this phone & I can file an insurance claim & get another phone, but I believe I shouldn’t have to pay for something that I didn’t cause!! I really think their has to be some sort of defect with the glass for this phone…
2.
Johnny Z says:
March 22, 2012 at 9:05 am
Our only hope is that everyone with this problem leaves a message here and we can take it to Motorola as proof that their phone is defective and it isn’t abuse that caused the screens to crack.
Sending the phone back to Motorola will just cause you to be without it for over a week.
3.
Andrew says:
March 23, 2012 at 11:04 am
I just switched from X2 to Droid Razr yesterday. Today was my first day carrying it. Had it in my back pocket while walking on the production floor. Apparently bending down was too much flex for it. Didn’t notice it until just now. So mine lasted approximately 3 hours before breaking. Sucks since I really like the Razr. I don’t want to go back to 3G, but at least my X2 was robust.
4.
Johnny Z says:
March 23, 2012 at 12:53 pm
@ Andrew
That really stinks man. Hope you have the insurance. And really, if a phone can’t handle being in a pocket what good is it? I do really like the phone, but hate it’s brittle nature and can’t recommend it unless they fix that aspect of it and take care of customers that are getting hosed like us.
5.
Steve K says:
March 24, 2012 at 12:51 pm
Just received a droid Maxx yesterday and one large crack from top right down the entire screen to the bottom in less than 24 hours. It is my sons. Not exactly sure what happened but he said it wasn’t dropped or anything. He had the original droid for over 2 years w/o any issues. All my other 5 droids never had trouble, droid 1, droid 2 global and droid 3′s.
6.
Johnny Z says:
March 24, 2012 at 9:49 pm
I’m getting one person a day leaving comments about similar situations here. But of course, it couldn’t be Motorola that is wrong here, it has to be the lying customer base abusing their faultless equipment.
7.
Alindner says:
March 26, 2012 at 9:39 am
I had my Maxx for barely a month, most of which was it still in its box as i hadn’t transitioned over to it. I’m not sure if the “Cracks” in my phone are the same as all of you sound like its a visible crack. Mine i noticed is when the phone has light coming through from the back (such as when the flashlight app is on) i see a cluster of cracks in the top left corner and then additional cracks/marks throughout the screen. I went to verizon and they tried to tell me that its the type of screen that it is and the they had seen it before….which is crap since there is no logic to that and my brother has a maxx as well without this issue…sounds more like bad manufacturing.
8.
Andrew says:
March 27, 2012 at 1:25 pm
Update on my phone – turns out it is the actual video screen that is cracked, not the gorilla glass. So you can’t feel any of the cracks, but the screen still doesn’t work. The phone is still functioning, but there is no way to interface with it. Since mine is purchased through my corporate account, it may be replaced at no cost. However, if so, I imagine that will not be the norm.
9.
Alanna says:
March 28, 2012 at 1:31 pm
Ive had my Razr Maxx for a month. I have the Otterbox protector on it. It just dropped on the ground and the entire face is shattered. ugh. I just switched from the Droid 2. I dropped that sucker almost every day and the screen NEVER cracked.
10.
Chris says:
March 28, 2012 at 9:43 pm
I have had my Maxx for exactly two months to the day when I was sitting eating lunch when my phone fell off of my lap onto the floor. I pick it up to find a hair line crack on my screen which no longer functions. (I had a screen protector and a phone case on my phone while this had occurred) Luckily I had insurance. I have called Motorolla and got nowhere and the best reccomendation that Verizon could give me was to call Asurion. My previous phone was a Motorolla Devour which is ancient. I’ve had it for roughly 4 years and dropped countless times. I don’t understand how the screen on a 4+ year old phone is alot tougher/better than the supposed “upgraded” glass screen.
11.
Larry says:
March 29, 2012 at 5:36 am
Mine cracked and went blank yesterday (3/21/12) for no apparent reason other than having it in my pocket. Thought this was supposed to be a tough phone. Don’t have the insurance since I am not rough with my phones and over 15 years have never damaged a phone. Guess I’m screwed.
12.
Gary says:
March 29, 2012 at 3:08 pm
Ok. Add me to the list. Got the Razr Maxx for my son and the screen lasted 4 DAYS! Now it has a nice crack across the middle. No abuse. I know for certain he does baby his phone and really loved this one. Now he’s heart-broken. Whole family has various Motorola Droids. None have had any problems. 4 days? Didn’t get the insurance since never really needed it before. To say I’m angry is an understatement.13.
kim says:
March 29, 2012 at 5:25 pm
I too am having the same problem. I have had my new droid razor maxx for only 13 days. I woke up this morning, turned my phone on and saw multiple cracks all over the glass screen. I did not drop it, sit on it or hit it on anything. I went to Verizon wherein they told me I must have done something to cause the cracking of the phone and that all I could do is file an insurance claim (which I have) and pay MORE money on top of the $300 already paid for another replacement phone. I would be more than happy to do that if it was in fact MY fault but it wasn’t. I take care of my personal items and seeing that it isn’t even 2 weeks old I do not feel it is right to make me shell out even more money for an obvious manufacturer’s defect. I have contacted Motorola about their gorilla glass and can only hope that they will rectify this issue. I have been a loyal customer of Verizon and find it very disheartening that they would not fix or replace the phone at no cost to me. I had the original droid for over 2 years with absolutely no problems. Clearly, there is a problem with the manufacture of this phone if so many of us are finding ourselves on this website writing about the same issue.
14.
Johnny Z says:
March 29, 2012 at 10:31 pm
If you guys get anywhere with Motorola regarding the broken screen issue please let us know. Until then, I suppose we can continue to stockpile similar happenings here and then try to move forward as a group. Power in numbers, and thanks for sharing everyone.
15.
kirk says:
April 1, 2012 at 2:24 pm
Ive had the razr maxx for six weeks. While using the phone, i ended a call. Pressed the homepage button and the glass shattered in my hand . The phone has never been dropped, impacted by anything or otherwise misused or handled roughly or improperly. Ive taken the phone to 3 different Verizon stores and got the same replies that ive aeen written here. I also contacted Motorola and got a very unwelcome runaround. I sent them an email today demanding contact information for the president of Motorola. I have insurance and have filed a claim only to be told by Asurion they have no razr maxx’s in stock and i will have to wait. This has been a circus! I have insurance in case of accidental damage. This was not accidental damge, its a manufacturer defect in the glass. I was treated so poorly by Verizon and Motorola that i will now not let this go. Why should i have to pay an insurance deductible six weeks after i bought an already expensive phone because of a manufacturer flaw? When i get my new phone i will be happy to send this phone to someone who can forensically identify what ive told motorola and verizon. The glass shattered through NORMAL use.
16.
Cath says:
April 2, 2012 at 8:20 pm
Got my Razr Maxx 6 weeks ago. Dropped it yesterday and the screen shattered. I don’t have insurance as I have never damaged a phone before. My prior phones have all survived my 8 year old as well. Seems really questionable that this product is so delicate. I got no where with the store in when questioning the quality of this phone.
17.
Jordan S says:
April 2, 2012 at 9:39 pm
Same story. I baby my Maxx and have never dropped it. I was driving and set my phone on the passenger seat (it did not move). I get home, put it in my pocket and go inside. Take it out a few minutes later and the LCD screen had cracked (not the glass) near the SIM card slot. Only thing I can think of is I put some pressure on it when I put it in my pocket but nothing more than what I’d consider normal. If you didn’t get the insurance Verizon just did open enrollment on their website for anyone who still wants it. I don’t know if it ended yet.
18.
Jimmy says:
April 3, 2012 at 1:33 am
I have had my maxx for 6 weeks. I protected it with an otter box case, but only to be disappointed when it feel from my work desk on to CARPET and shattered my screen. Called Motorola got nothing accomplished they really don’t care about their customers. And Asurion has been trying to get me to down grade it seems like to me this phone was put on a pedelstal for its greatness when it was cheaply made not great screen wise. Never had this problem before with any my other droids smartphones. I am highly disappointed, and very angry. I really hope the problem with this phone reach the right source to escalate it so that something can be done about it.
19.
Clancy says:
April 3, 2012 at 4:02 pm
Got my razr maxx. dropped it ONCE on carpet and it shattered the entire screen. major cracks everywhere. spend 300 bucks plus now repair because i didn’t get insurance. unbelievable. I feel you all.
20.
Adam Stanner says:
April 4, 2012 at 12:34 pm
I had the same thing happen to me. I have the original Droid Razr. I have had it for a little over 3 months. It was sitting on my kitchen counter when I noticed a crack in it. It has NEVER been dropped. There is a small parabolic crack right over the SD/SIM card door that can be felt, and another from the top edge of the SD/SIM card door across the face that cannot be felt. Everything still works though. It seems to me that the SD card door is the weakest part of the frame and the phone probably flexed there slightly cracking the glass. I guess gorilla glass and kevlar don’t mean a thing. I otherwise love the phone but if it can’t stand up to VERY gentle handling I don’t know what to do. I do know that my next phone will NOT be a Motorola/Google debacle. I am all about open source and the Android OS but the OS doesn’t really matter if the hardware can’t stand up to LIGHT everyday use. It is a shame when my last phone, yes up until a few months ago, was the original Razr flip phone. That thing was awesome. I have carried an Apple iPod around without a case for two years and it has not a single scratch on it. Guess my next phone will be an Apple iPhone 5 LTE or whatever name they decide to give it.
21.
Janet says:
April 4, 2012 at 6:40 pm
I have had my Razr MAXX for almost two months now. I put Pandora on jumped in the shower, got out of the shower to discover my screen was cracked from the inside. Phone is now completly useless. I also called Verizon who claims they have NEVER heard of this issue…Even though it happenend to my brother in laws phone the day before. He was within his 14 day window so his was replaced. I now have to go through insurance claim..kicker line is they want me to take a down grade as well…they say they dont have a phone to replace it with. Why do i pay insurance then? Dealing with Motorola as well, but they are acting the same way as Verizon. I was upset to pay my deductable after all the money I already paid, but my thing is, are we gonna have to pay 99.00$ every two months?
I seen on another blog that whats happening is the phone gets hot from NORMAL useage…due to the size of the Razr and MAXX the battery swells and creates pressure causing the screen to …yup you guessed it CRACK…so irritating.
22.
Johnny Z says:
April 4, 2012 at 9:08 pm
@ janet
That is interesting. The phone battery expands when hot and it has nowhere to expand to…??? I wonder if not having any way to remove the battery without tearing it apart makes that happen more…
23.
Dave says:
April 5, 2012 at 12:03 pm
Dropped my RAZR MAXX last night at home. It hit my soft shoe and the carpet. When I picked up the internal screen was cracked/smashed in multiple places. In the first week or two I had it, I had actually dropped it in a parking lot. A little nick on the corner, but fine. When I drop it on something soft, the screen shatters. The external gorilla glass is fine, but internally it looks like somebody beat it on a rock. Definitely an issue.
24.
Charlie says:
April 5, 2012 at 12:52 pm
Had my phone 2 hours, never dropped. Screen cracked on inside. Verizon store says physical damage cannot replace. Are they kidding me? Had it in pocket so I must of sat on it is what the guy said. I’m at store right now writing this from a display phone, I’m so fikg ****** . Had my Motorola x for years never had a problem. Don’t buy this phone, obvious corporate Motorola rushed this phone to public.
25.
Chris says:
April 5, 2012 at 2:50 pm
Had phone 5 days, nothing happened to it. Finished a call, put phone on counter and screen cracked. Verizon says can’t replace and have to pay insurance deductible because it’s damage not a defective product. Motorola says 5-7 business days after they send a label (up to a few weeks without a phone??) to determine IF it was defective or damaged. Then defective phones are repaired–”we don’t exchange products” What a racket!
26.
Jerry says:
April 7, 2012 at 4:17 pm
I had my phone 1 week and I dropped in from about 2 feet and the screen was shattered in 2 places. Very cheaply made screen for sure.
I have dropped many other phones with no problems
27.
James says:
April 8, 2012 at 11:04 pm
wow, guess Im not the only one,huh. I was so loving this droid for three days, but I dropped it. I could have dropped a drinking glass 1.7′ to the dirt would not have broke,, this thing shattered, done, completely over. Didn’t get insurance,,lol dam.
Didn’t get insurance because had last two droids til contract ran out got free upgrade, thats two year per phone without a scratch this max looks like I taped a few firecrackers onto screen and blew it up. Maybe they need to design a replacement we can just snap a new one on ourselves for 10 too 20 bucks and we all would be mo happy:)
28.
Mike says:
April 9, 2012 at 8:12 am
Yesterday, I got a phone call at an irritating time and kinda smacked my phone with my fingers and it slightly cracked something inside. The screen is blank and won’t come on. I can’t believe I broke it with the tips of my fingers.
29.
Aaron says:
April 9, 2012 at 9:15 am
Mine is already broken but if someone had a video of it charging every time they might catch it breaking on its own. Publish that and save us all.
I never dropped my Maxx and does not show a single scuff, I believe the screen broke from internal pressure from a hot li-po battery.
30.
Jeff says:
April 9, 2012 at 8:11 pm
I had my phone for four days. It fell out of my pocket while having lunch. No crack then. Had a long phone call later that night, when I was done there was a crack in the glass. Verizon wouldn’t do anything.
31.
Todd says:
April 10, 2012 at 10:27 pm
My son had this phone 6 weeks dropped it the glass shattered. Luckily we had insurance on the phone, got a replacement less than a week ago, dropped it on the carpet tonight and the glass shattered. Called Verizon and they said they have had no prior complaints of glass breakage. The Gorilla glass obviously isn’t what they say it is! Just a piece of JUNK!!!! Don’t waste your money!!!!!!!
32.
Chris Jacobs says:
April 11, 2012 at 2:19 am
Had my maxx for about two Weeks, woke up today to a cracked screen. About five min ago as I was holding it on Facebook I heard and felt it crack again! I haven’t dropped or banged it around at all.
33.
miriah overbey says:
April 11, 2012 at 9:55 pm
I too, have had similar problems. My phone just mysteriously cracked. I’ve never dropped it, and it has an otter box…and it still cracked. Bunch of crap. :-(
34.
krista says:
April 13, 2012 at 1:35 am
I had my new Razr for eight days when I noticed a crack in the screen. The crack goes all the way thru the glass to the bottom of the phone. I did not drop the phone or do anything that would damage it. I was taking extra special care with my new phone. I contacted customer service via email. They told me to get insurance and then file a claim. I did that and of course the claim was denied because the damage occured before I got the insurance. It is an unethical business practice for Verison Customer Service to have told me to do that. After getting the insurance, filing a claim…it was outside the 14 days I had to return the phone. The first service rep I spoke to should have told me to return the phone right away, instead I was told to file an insurance claim. I have emailed with 4 different service reps from Verizon and they keep suggesting I file a claim even though I have explained that I did file a claim and was denied. I am very disappointed with Verizon’s customer service.
35.
Amy says:
April 13, 2012 at 5:15 pm
On April 11th, I followed my normal morning routine. I removed the phone from my end table and its charging cable, and placed it in my purse. I then walked from my home, approximately 50 – 75 feet to my car. When I arrived at my car, I placed my purse on the passenger seat, and got into the car. Upon removing the phone from my purse to make a call, I saw that the screen had a small crack in it. The crack begins/ends right at the location of the power button, which must be pressed each time that the phone is to be unlocked/activated for use. I state this simply because it could be considered a ‘stress’ point, and perhaps have some bearing on how the phone may have been damaged. It should also be stated that this same routine had been followed for the previous 7 days since I purchased the phone. The phone was not being subjected to any treatment that would fall outside of what one would consider normal use. This is the same routine I have followed for years, with several other phones, including a BlackBerry Curve and a Sanyo Katana. Each of which I maintained service on for approximately 2 years, to the best of my recollection. I mention each of these phones specifically because unlike most ‘clamshell’ style phones, the Katana has a small exposed screen and the Blackberry has a fully exposed screen. Neither of them have any cracks to their screens, and even the scratches to them are minimal. This Motorola Razr phone is advertized to have ‘Gorilla Glass’ which while not unbreakable, is supposed to withstand quite a bit of stress. One website (I believe Corning or Motorola) indicates that the breaking point is around 121 pounds of pressure. I believe that there was a defect in this single particular piece of equipment (that may or may not be a singular incident) that caused it to break under normal use. It is also my belief that even if there is no current record of a ‘known issue’ with this product, it stands to reason that someone has to be the first to have the problem before it becomes a known issue.
36.
lane says:
April 13, 2012 at 9:07 pm
Phone falls from car seat to car floor..carpeted, 18 in fall , screen cracked! Unbelievable! ! ! ! ! !
37.
Cameron says:
April 14, 2012 at 12:54 pm
Had this phone since early February. It is the best phone I’ve ever had. It has survived absolutely horrible drops. down stairs, onto solid concrete (multiple times, I work in a warehouse.) It has been stepped on. It has been rammed or bumped into table edges while in my pocket (glass facing out). Not a single time did it crack. I went to band practice last night and it was sitting on my guitar bag. I put it in my pocket to go home, then I pull it from my pocket after I get home and the gorilla glass (NOT THE LCD) is cracked right next to the earpiece. It is shattered and there are cracks leading down the screen.
I called Motorola. They want $160 plus tax, which makes it $177, plus shipping to and from Texas. No doubt going to add it up to $200. That is 2/3rds of what this phone cost me. Called Verizon, no help, they were surprised that the actual gorilla glass shattered. I did tons of research on replacing the screen. Most of the time you need to purchase the digitizer (gorilla glass screen) AND the LCD. If you are really skilled and have nimble fingers and a clean work environment, I have learned you can replace just the digitizer. But it is pathetic that the gorilla glass had a nasty shatter, not crack, but SHATTER and the LCD works fine.
I have called numerous cell phone repair places. And they have given me the estimate of $220-250. This is absolutely ludicrous. I might as well buy a new one. Be this a warning to all people who buy this phone. This phone is amazing, when it works. But please do NOT skip out on the insurance. The most you will have to pay with it is $100. Do not make my mistake. Do not rely or trust the Gorilla glass.
Motorola is so very much designed to scam its customers. Physical damage voids the warranty. Are you kidding me? The most common problem, voids the warranty. And it must always be the customers fault. No, nothing goes wrong in manufacturing. Nothing. I will suck it up and probably use it with the cracked screen until Motorola gives me a better offer or I just cant stand it anymore and just get the f***ing repair. It makes me grit my teeth that Motorola offers the lowest price on screen repair.
38.
John says:
April 15, 2012 at 8:02 am
My 3-month old Razr screen cracked (never been dropped) when I had the audacity to press the lower left button with right hand while holding in my left. Apparently, the “Gorilla glass” is not designed for the rigors of, you know, using the thing like a phone and pushing buttons. Store basically called me a liar and told me not to bother sending it in, they’d send it back. I plan on a claim (probably arbitration, since they usually make you sign away your right to sue). I’ll see how it goes. This phone felt for three months distinctly like a beta version they rushed to market in time for holiday shopping season.
39.
John says:
April 15, 2012 at 3:35 pm
As a follow up to my prior post, the Verizon agreement says you can either arbitrate or pursue in small claims court. There is a dispute resolution form on verizon’s website you can use to initiate the process. I’ll try to come back and weigh as I navigate the process with thoughts/issues.
40.
Kereen says:
April 16, 2012 at 9:31 pm
I’ve had this phone for just over two weeks. I was pushing some icons up to trash and the screen cracked – I now have a nice thumb-sized crack near the power button. As with everyone else, Motorola and Verizon decided there was nothing they could do other than charge me more money. Glad to know that the $$$ I spend on a cell phone account means nothing to them.
41.
chupper says:

My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

Create a Site Definition file with Visual Web part in Visual Studio

I tried to create a site definition file in Visual Studio 2013 and SharePoint 2013 by following the MSDN tutorial:
Walkthrough: Create a Basic Site Definition Project. Near the end, I added a virtual web part control to the site definition and registered MyWebPartControls in the site definition's default ASPX page as written in the MSDN tutorial:
Unfortunately, IntelliSense doesn't show any MyWebPartControls: tags, and VisualWebPart1 is highlighted with a warning “Element 'SMWebPart3' is not a known element. This can
occur if there is a compilation error in the Web site, or the web.config file is missing.”
Since it’s a warning, I went ahead to build and deploy the solution. However, when I used the site definition template to create a subsite, it returned a parser error:
Unknown server tag 'MyWebPartControls:TestSiteDef1.VisualWebPart1'
I spent half day researching and debugging, and finally solved the problem. The issue is on the registration line:
<%@ Register Tagprefix="MyWebPartControls" Namespace="TestSiteDef.VisualWebPart1" Assembly="$SharePoint.Project.AssemblyFullName$" %>
The $SharePoint.Project.AssemblyFullName$ is a replaceable parameter to provide values for SharePoint solution items whose actual values are not known at design time. Unfortunately, it does not find the right assembly name during the deployment. It should
be replaced by the Assembly’s Strong Name. Here is how I fixed the problem step by step:
In Solution Explorer, open the package node and double click Package.package
Click Manifest tab in the Package.package.
Copy the full assembly name in the package’s manifest. It may be similar like this:
Assembly="TestSiteDef,
Version=1.0.0.0, Culture=neutral, PublicKeyToken=a300f1f2da8ae976"
Back to the site definition’s default.aspx page, replace the
Assembly="$SharePoint.Project.AssemblyFullName"
in the registration line with the copied text:
Assembly="TestSiteDef,
Version=1.0.0.0, Culture=neutral, PublicKeyToken=a300f1f2da8ae976"
Change the Namespace from
Namespace="TestSiteDef.VisualWebPart1"
to
Namespace="TestSiteDef".
The line to register the web part in a site definition file will look like this:
<%@
Register
Tagprefix="MyWebPartControls"
Namespace="TestSiteDef "
Assembly="TestSiteDef, Version=1.0.0.0,
Culture=neutral, PublicKeyToken=a300f1f2da8ae976"
%>
Clean, build and deploy the solution. It works like charm. (Note: the warning message on visual web part may still exist, but you can ignore it).

Assuming your .ascx.vb file is inheriting from the web part class, you can add the custom properties in the same manor (language syntax aside).
Be sure to use the attributes to correctly identify and scope the properties. (see:
http://www.sbrickey.com/Tech/Blog/Post/SharePoint_Attributes_for_Web_Part_properties)
Scott Brickey
MCTS, MCPD, MCITP
www.sbrickey.com

Issue with opening .PDF files after recalling from Symantec Enterprise Vault

Good Morning,
I am having issues with opening PDF files that have been recalled from Symantec Enterprise Vault and some of the files are anywhere from 3-4 years old. Some files open, while others return the error: Adobe Reader could not open filename.pdf because it is not a supported file type or might have been damaged. It is inconsistent as to which files it occurs with. I am not ready to believe that I have that many corrupt files out there. I am opening them on a Windows 7 Enterprise SP1 x64 desktop. Adobe 10.1.7. I have already configured the registry setting for bValidateBytesBeforeHeader that I found in another article to no avail.
The files are on a network share, but I also tried copying them to my local desktop and still received the error.
I have seen other posts regarding this error, but do not see a definitive solution and am hoping that in recent days someone has come up with a solution.
Thank You
Brian Dougherty

Not supported file type can (but not always) mean the PDF was created with an old enough version of Acrobat, that it isn't comaptible with reader X or XI.
Might have been damaged is pretty cut and dried in its meaning and interpretation.
There's a known issue with Mac OS and Safari Browser "breaking" PDFs as they download, but it's not so common for Windows. Since these are files you already had, it would be even less applicable.
You can try downloading an older version of Reader to check if it's a compatibility issue, but you'd have to uninstall the latest to do it and it'd be a lot of bother if they still don't open. It would also mean they are "broken" and cannot be repaired, that I know of.

HT5521 I have a lightning to usb cable which is 2m in length. Is there any known issues with trying to recharge an iPad 4 with this longer length. It seems to me it is taking much longer than a 1m cord to recharge.

I have a lightning to usb cable which is 2m in length. Is there any known issues with trying to recharge an iPad 4 with this longer length? It seems to me it is taking much longer than a 1m cord to recharge.

Axel,
I'm afraid a new SSD won't be different from your bad USB stick. I had similar issues over USB with both a (no-brand) stick and TWO 64gb Kingston SSDNow's (running Kubuntu 12.04 with Kernel 3.11, ia_64): it all runs exceptionally well (wanna know how it feels like booting in 5 sec?) for a few days - then suddenly you find yourself facing that dreaded (initramfs) prompt. You ask yourself: why? Did I upgrade grub lately? Did I upgrade the Kernel? I don't recall so. Ok, let's fix this... insert favorite live cd, boot, fsck...what???? THOUSANDS of errors??? Hundreds of files and directories corrupted, and the system is unusable - Reinstall everything from scratch onto another drive.
Rinse and repeat: did this 3 times. Then I found this analysis:
http://lkcl.net/reports/ssd_analysis.html
I also suspect USB power interrupts more abruptly than SATA power, at shutdown - basically aggravating any power interruption damages. So now I'm going to:
- buy an Intel S3500!
- add commit=1 to my mount options in /etc/fstab
- edit shutdown procedure to add a 5-10 sec pause after unmounting drives.
Just my two cents.
Andrea
Last edited by andreius (2013-12-29 16:51:04)

Issues while access Excel file saved on a domain.

Original title: Locked File Issue.
Hi Guys,
I am wondering if you can help.
I have a client using a Windows 7 x64 SP1 workstation who accessed files from an SBS 2011 Box [domain]
When more than 1 user accesses a document or SS it locks as expected but displays a user who does not exist or is not using the file, it happens with all files. and funnily display the correct user locking the file in file and share management!
The first thing I did was to check that each user was registered in Office as themselves and they were, the 2nd was to check the properties of the file paying attention to the author and this was also correct and showing a domain based user as the
author, I tried removing the user properties from the file and still the issue exists.
Does anybody have the answer!?
Cheers,
Kyle!

A similar issue discussed at the following article:
http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2012/05/14/the-definitive-locked-file-post.aspx
In cases where the wrong user name is displayed in the file lock dialog
Sometimes where it says 'another user' it has the name of someone that didn't open the file or it has no name at all. Just a big ' ' where a name ought to be. Fear not, there is a fix for this problem. The flavor depends on whether you have Excel 2010
or Excel 2007. The below KB Articles contain hotfixes that address several issues, not just the file locked issue. But in the dialog of the article you will see this as one of the problem descriptions:
Wind Zhang
TechNet Community Support

KNOWN ISSUES 3513544: Performance degradation...

I see that version 3.1 of the Microsoft Drivers for PHP for SQL Server was published on 12/12/2014 and is available on
http://www.microsoft.com/en-us/download/details.aspx?id=20098. Thank you Microsoft...
One thing that bothered me though is the "Known issue" described at the end of the release.txt file included in the SQLSRV31.EXE package:
KNOWN ISSUES
"3513544: Performance degradation when using Microsoft Drivers 3.1 for PHP for SQL Server with Windows 7/Windows Server 2008 R2 and previous versions. Clients connecting to supported versions of Microsoft SQL Server may notice decreased performance when
opening and closing connections in a Windows 7/Windows Server 2008 R2 environment. The recommended course of action is to upgrade to Windows 8/Windows Server 2012 or later."
Has anybody experienced that "decreased performance when opening and closing connections" problem on Windows Server 2008 R2? If you have, how bad is it?
And are there any solutions - other than the "recommended course of action" ("upgrade to Windows 8/Windows Server 2012 or later")? In a corporate environment upgrading a OS isn't always a simple thing that you do in a few minutes. It can
take weeks or months of planning and testing...

As I googled, apparently there are less articles mentioned this issue. On the worst surmise， MS may just drive you to upgrade :P
I don't find a specific document on this, this may be a better question on a dedicated PHP forum.

CC Libraries-- known issues? Update in near future?

I got really excited when this newest update added CC Libraries to InDesign. Finally a library that my team at work can use simultaneously, which is a HUGE help. However, after spending an entire day working with CC Libraries, I can across a few issues that I'm wondering are known issues, and some pretty features that the old Libraries have that are definitely missing from CC Libraries that I'm REALLY HOPING will be fixed soon so that we can actually use these libraries instead of continue to dream of them.
Issues:
1. I had a completely library that was uploaded to the cloud and shared between my coworkers, and when I arrived at work the following day, 3/4 of the saved images, text styles, and colors were gone, both from my library and the cloud. Is this a usual glitch?
2. The links in the CC libraries do not sync across platforms. I have a MAC whereas my coworkers work on PCs. The links between the two of them work, but if I link it from my computer, the link shows up an not linked. And Vice Versa. Only in CC Libraries does this happen, not regular files.
Features:
1. Re-Order elements. It neither does this automatically in alphabetical order like the old libraries, nor can I do it manually.
2. Search. The re-ordering wouldn't be such a big deal if there was a search feature.
3. Tagging. Again, with the search feature there are no tags in order to search for anything but name (if that were even an option)
4. Paragraph Styles. Would be fantastic.
Could someone please let me know anything they may know?! Thanks!

Kate,
Sharing Libraries is the newest feature, added only in December 2014. I'm sure it'll be fixed but please report your bug here:
Adobe - Feature Request/Bug Report Form
Links are not yet supported properly. I'd suspect this will one of the earliest additions, though I have no way of knowing.
I'd send your suggestions for improvement as feature requests to the same website.
I'm fully aware of the limitations. I wrote an article on the new features in InDesign CC 2014 February update in the current issue of InDesign Magazine. Check it out if you have a subscription (available from InDesignSecrets.com).

Creation of BADI's Definition, why?

Hello everyone,
i hope someone can explain to me, why we should create BADI's definition.
This is my point:
BADI's are enhancements, that are available in the Standard SAP, to offer the possibilty of changing/improving the standard code to respond correctly to a company/customer needs. Customer can implement these definitions.
So, even if we create a new BADI definition, this could'n be trigger/active by/in the standard code.
So, the possibility of creating "customer" BADIS definition, is for when you develop a customer program, and you want to create an enhancements in that development?
I associate the BADI's definition to enhancements made by SAP developers in SAP Standard, and badi's implementation to customer developers.
It's like an analogy with SMOD( SAP ) and CMOD (CUSTOMER).
Could somone explain to me, the benefits from creating BADI's definition's from customer point of view?
Thanks for your attention,
Pedro

Hi,
Have a look at below links.
http://help.sap.com/saphelp_nw04/helpdata/en/e6/d54d3c596f0b26e10000000a11402f/content.htm
http://help.sap.com/saphelp_nw2004s/helpdata/en/c2/eab541c5b63031e10000000a155106/frameset.htm
Business add-ins are enhancements to the standard version of the system.
Business Add-In is a new SAP enhancement technique based on ABAP Objects.
They can be inserted into the SAP system based on specific user requirements.
Each Business Add-In has:
at least one Business Add-In definition
a Business Add-In interface
a Business Add-In class that implements the interface
In order to enhance a program, a Business Add-In must first be defined
Subsequently two classes are automatically generated:
An interface with IF_EX_ inserted between the first and second characters of the BADI name.
An adapter class with CL_EX_ inserted between the first and second characters of the BADI name.
The Application developer creates an interface for this Add-In.
There are multiple ways of searching for BADI.
Finding BADI Using CL_EXITHANDLER=>GET_INSTANCE
Finding BADI Using SQL Trace (TCODE-ST05).
Finding BADI Using Repository Information System (TCODE- SE84).
1. Go to the Transaction, for which we want to find the BADI, take the example of Transaction VD02. Click on System->Status. Double click on the program name. Once inside the program search for CL_EXITHANDLER=>GET_INSTANCE.
Make sure the radio button In main program is checked. A list of all the programs with call to the BADIs will be listed.
The export parameter EXIT_NAME for the method GET_INSTANCE of class CL_EXITHANDLER will have the user exit assigned to it. The changing parameter INSTANCE will have the interface assigned to it. Double click on the method to enter the source code.Definition of Instance would give you the Interface name.
2. Start transaction ST05 (Performance Analysis).
Set flag field "Buffer trace"
Remark: We need to trace also the buffer calls, because BADI database tables are buffered. (Especially view V_EXT_IMP and V_EXT_ACT)
Push the button "Activate Trace". Start transaction VA02 in a new GUI session. Go back to the Performance trace session.
Push the button "Deactivate Trace".
Push the button "Display Trace".
The popup screen "Set Restrictions for Displaying Trace" appears.
Now, filter the trace on Objects:
V_EXT_IMP
V_EXT_ACT
Push button "Multiple selections" button behind field Objects
Fill: V_EXT_IMP and V_EXT_ACT
All the interface class names of view V_EXT_IMP start with IF_EX_. This is the standard SAP prefix for BADI class interfaces. The BADI name is after the IF_EX_.
So the BADI name of IF_EX_CUSTOMER_ADD_DATA is CUSTOMER_ADD_DATA
3. Go to Maintain Transaction (TCODE- SE93).
Enter the Transaction VD02 for which you want to find BADI.
Click on the Display push buttons.
Get the Package Name. (Package VS in this case)
Go to TCode: SE84->Enhancements->Business Add-inns->Definition
Enter the Package Name and Execute.
Here you get a list of all the Enhancement BADIs for the given package MB.
For more info have a look at below links:
http://support.sas.com/rnd/papers/sugi30/SAP.ppt
http://www.sts.tu-harburg.de/teaching/sap_r3/ABAP4/abapindx.htm
http://members.aol.com/_ht_a/skarkada/sap/
http://www.ct-software.com/reportpool_frame.htm
http://www.saphelp.com/SAP_Technical.htm
http://www.kabai.com/abaps/q.htm
http://www.guidancetech.com/people/holland/sap/abap/
http://www.planetsap.com/download_abap_programs.htm
http://help.sap.com/saphelp_nw04/helpdata/en/c8/1975cc43b111d1896f0000e8322d00/content.htm
/people/thomas.weiss/blog/2006/04/03/how-to-define-a-new-badi-within-the-enhancement-framework--part-3-of-the-series
/people/thomas.weiss/blog/2006/04/18/how-to-implement-a-badi-and-how-to-use-a-filter--part-4-of-the-series-on-the-new-enhancement-framework
How to develop BADI
Regards,
Ram

Issue with opening PDF files from the web Acrobat 8.1.4

Hello everyone
I just found out about this problem today, and it manifests in such a manner that when you try to open a PDF document on the web, it hangs for a while, and then the standard message about Adobe Acrobat not being able to open the document comes up, and after you OK away that you get the message that the program shuts down.
If I download the PDF itself and open it locally it works. Is there any known issue with updates recently that creates this problem?
The system is running on Windows 7 32-bits, and Adobe Acrobat is a part of the CS3 Master Collection.
Greetings from Alexander

Not supported file type can (but not always) mean the PDF was created with an old enough version of Acrobat, that it isn't comaptible with reader X or XI.
Might have been damaged is pretty cut and dried in its meaning and interpretation.
There's a known issue with Mac OS and Safari Browser "breaking" PDFs as they download, but it's not so common for Windows. Since these are files you already had, it would be even less applicable.
You can try downloading an older version of Reader to check if it's a compatibility issue, but you'd have to uninstall the latest to do it and it'd be a lot of bother if they still don't open. It would also mean they are "broken" and cannot be repaired, that I know of.

CS5.5 Master Collection on Case-Sensitive File System

Hello,
The first thing I'll say is that I already know it's not possible to install on a case-sensitive file system.
So, on to my question. I have been tasked to find out a way to get this installed on our 30-35 Macs with case-sensitive file systems (required for other courses/tasks, so not an option to format.) I was trying to think of a work-around that would let me install and use the CS5.5 Master Collection, but have not been successful yet. Please note, I am not looking for a hack or extensive renaming of a bunch of files or other half-solutions I've found.
Basically, what I was wondering is, if I go into Disk Utility and create a 35GB "Disk Image", mount that, and then try to install, why doesn't that work? I mean, I am technically trying to install to a case-insensitive file system at that point, but CS5.5 still pops up with an error. Has anyone gotten this type of solution to work, or any other for that matter? Luckily my college hasn't bought the licenses for all these systems yet, but when a solution is found, they're jumping on it right away. The main reason I don't want a "hacky" solution is that being deployed on 30-35 systems, this has to be a simple solution, not something that takes hours per system.
Any insight is greatly appreciated.
Jeffrey Simmons

Thank you for the information, I had a hunch it was installing stuff elsewhere too, but wasn't 100% sure. As for the problem, I ended up just converting to a case-insensitive boot partition. To others who may want to do this, I used iPartition without a problem. The only catch is, you can't just run it from the OS drive, you either have to burn a iPartition Boot DVD (requires you have your OS dvd as well), or do what I did and just install OSX to an external drive, install iPartition, then convert the file system on the regular OS drive. A bit of a hassle, but you don't have to format your system.
CS5.5 Master Collection then installed fine, with no problems. Unfortunately, Photoshop keeps repeatedly crashing. It's fine for hours, then crashes 4+ times within an hour. Repeats this over and over unfortunately. Adobe support hasn't been helpful at all, so I'm just going to return this software and continue using Gimp. It has always done everything I wanted, but I wanted the "name brand" software. In the end, it's not worth the hassle, and definitely not worth losing my work over and over, so back to the store it goes. Thanks again for taking the time to help out though.
Jeffrey Simmons

ColdFusion Builder with case sensitive file system on Mac?

Hi there,
I tried to install CF Builder on my MacBook Pro (Intel), OS-X 10.5.7 with case sensitive file system. Installation went smoothly, but, when I try to launch CF Builder, I get an error saying that the "architecture is not supported". Is it just nor possible to have CF Builder on a case sensitive fs?
Thank you
Chris

I am having the same issue and logged in here to see what the deal is.
After I installed cfbuilder my flex builder crapped out as well.
The cfbuilder logs (which were conveniently scattered throughout my system for no reason) report that I am running:
java.vm.version == 1.5.0_19-137
But if I run "java -version" in terminal I get:
daves-macbook-pro-2:~ Dave$ java -version
java version "1.6.0_13"
Java(TM) SE Runtime Environment (build 1.6.0_13-b03-211)
Java HotSpot(TM) 64-Bit Server VM (build 11.3-b02-83, mixed mode)
"Is JDK 1.5 available in the system"
Definale "available"...
Does it exist? yes
Is it set to default? no

Known issue : Bad CASE definition files?

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