Known Issue in Nokia Lumia 720 - Virtual keys stop...

Hi Nokia lumia 720 bottom virtual keys stops working after some time.............. only solution is to replace screen which costs 7000.... Is there any permanent solution? pls help

Did you try any troubleshooting steps ?
1.Simple Reboot
2. Soft Reset : Press and hold Power + Volume(down) keys until the phone vibrates (about 8-10 seconds). - All data will remain intact
3. Factory Reset : settings-->about-->reset your phone - Data will be erased and phone will need re-setup from start
4. Nokia Software Recovery Tool - Data will be erased and phone will need re-setup from start.
If nothing from the above solves it, it's an Hardware issue that needs to be attended by Nokia care technician... which may lead to a spares replacement.

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Nokia lumia 720, horrible service. Demand refund ...

Need your help!
Ref: 1-14870426163 [SR# 1-14905564118]
Big issue with Nokia Lumia 720, people calling can't hear a thing.
It has been 9 days since I raised this request and a month since I first turned my phone in for service. Completely frustrated with your service. I demand that you take back the phone and refund and compensate me for the inconvenience you have caused me.
My email to Nokia care ....
I purchased a new Nokia Lumia 720(Serial No: 357297054233805) from Croma in Bengaluru a couple of months back. Within two months of purchasing the phone, there was an issue with the ringer. When someone called, I would hear no ringing at all. When I played music on the speakers, there was no sound. I didn't expect this in the least from such an expensive Nokia phone.
When I gave the phone to Nokia Care centre in Bengaluru (Ms Silk Technologies Marathalli), they fixed the ringer the next day, but managed to get scratches on the back panel and introduced an issue with the volume controls. Now even when I reduced volume to 0 sometimes I could still hear the music play on the speakers or headphone. After having waited an hour and a half, they asked me to leave the phone with them saying they will replace the back panel and fix the volume issues.
I had to go back multiple times to Nokia care, leaving my phone and being without a replacement handset for days.
I had called the Nokia contact centre number and raised an issue and requested that you replace the handset. However after days of patient waiting, the response from you was dismal.
Ms Silk Technologies (Nokia care) called me the other day to inform that the phone was fixed again. They couldn't tell me what had gone wrong or how the issues were fixed. They simply said the volume issue is fixed and the back panel is replaced.
When I reached the centre, I had to wait for an hour again before they handed me the phone.
They had replaced the volume panel to fix the volume issue.
However, instead of replacing the back panel, they had replaced the touch screen instead!!!
Why replace a good, original working touch screen???????
They then asked me to wait and proceeded to replace the back panel.
When I tested the phone again, I found that there was a defect in the touch screen they had replaced.
They made me wait some more time before replacing the touch screen again. I don't understand why they replaced a good touch screen in the first place.
Again I could detect faint marks on the back panel where they had tried to remove the touch screen. They told me they have to manually lift the touch screen from the back panel and that only your factory had equipment which could neatly detach the touch screen from the back panel. What nonsense is this!!
While waiting at the service centre, I managed to speak to quite a few people around there who had issues with Lumia 720 phones. Clearly, you have some major issues with this handset.
It was quite late in the evening before I was finally handed the phone.
Please note, I now have a phone which is not even a couple of months old but which has the the following parts replaced
-. ringer
-. touch screen
-. back panel
-. volume controls
Clearly this was a faulty piece that was sold to me requiring replacement of so many parts. Instead of replacing all these parts Nokia should simply have replaced the faulty handset.
However I still decided to take the phone.
Next day when I started receiving calls, people calling me complained they could hardly hear me and I could hear a good amount of static noise. I had to speak up real loud or even call them back. Further after some time, I was not able to hear anything when someone called. Can you imagine my horror.
Somehow after restarting the phone, I was able to hear when someone called. However people are still complaining sometimes they can hardly hear me and I continue to hear the static sound.
I'm completely frustrated at this point. I complained to Ms Silk Technologies and their response was that I leave the phone with them again.
Thanks but no thanks, I have been running behind them and you since 3rd Dec. I can't afford to waste more time running between work and nokia care.
The decent thing for Nokia to do at this point is to refund my money and take back the phone.
I'm completely frustrated with this experience. I had expected a much more robust phone from Nokia, alas that has not been the case.

Unfortunately it is not possible to handle refunds or complaints via this forum. You need to contact Nokia directly in your country and submit a complaint about the service you received from the care centre.

Hanging Issues - Nokia Lumia 720

Dear Sir,
I bought a new nokia lumia 720, its getting hang everyday, even i reset and restore factory settings
but still im facing same problem, please help me out to get rid of this problem.
Thanks in advance.
Moderator's Note: The subject was amended as we have created a new thread for this topic.

Did you get your normal SIM card cut? or are you using an original microSIM?

Nokia Lumia 720's Camera Is Not Working Properly

I have a nokia lumia 720 phone.
Os- WindowsPhone 8.1 cyan
My phone's camera is not working properly.
Sometime the camera closes automatically.
And some pink lines appear in the screen.
Sometime camera don't open when press the camera key or click camera app.(it just opens and closes)

Hi. After updating the device to Lumia Cyan, did you also update the system apps? If not yet, please scan the QR codes found on the below link:
http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082
Aside from the built-in camera, are you also experiencing the issue with the other lens apps? Also, please confirm. Did this issue arise after updating the device to Lumia Cyan?
If you have updated the system apps and the issue is still present, try resetting the camera settings of the device. Go to Settings > applications > photos+camera > reset camera.
If you have identified that the issue also happens with other lens apps, try pressing and holding both the volume down and the power keys for 10-15 seconds. The phone will vibrate. It will restart afterwards.
Keep us posted.

Nokia Lumia 720 four times at Nokia Care within 5 ...

Dear Nokia people
I purchased Nokia Lumia 720 for my daughter SHREYANKANA DEEPT on 24 may 2013 bearing IMEI no. *************** from Ranchi Jharkhand. SHREYANKANA is continuously complaining following: 1) in low battery condition phone gets hanged and doesn't on even after long charging. 2) phone has been repaired two times at Nokia center one at Surat next at dharamshala but the problem still persist.3) phone gets hanged up frequently. My daughter is fade up of this set and suffering a lot on issues of her study. The phone has been again given to Nokia care, one touch communications, west Patel Nagar, Delhi 8 with job sheet no. 112433527/131012/11. A telephonic complaint has also been made on 30303838 on 12.10.13 with complaint no. 1-14752735177. we request to replace the handset by another model of Nokia. I am ready to pay the difference money. Mk Verma
Moderator's note: The Post was edited. We encourage you to post your message only once. IMEI number was removed as well. It is unwise to post personal information in this community.

hi mate, in this case you will need to persist with your Nokia Care location until the issue is resolved to your satisfaction.

How to clear temp file in nokia lumia 720

hi last one month i am using nokia lumia 720. internal memory is very low bcs of installing app so i need to clear temp files in internal memory pls help me for this issue
Solved!
Go to Solution.

Have you tried Lumia storage check?

My NOKIA LUMIA 720 -Screen freeze & Automatic fast...

My NOKIA LUMIA 720 -Screen freeze..Automatic fast screen touch working without my input
Since yesterday, i am facing this issue. Its 1 month old mobile.
Today i scared alot with my phone working, because my lumia 720 home screen is automatically working with out any of my input. i had seen 3 to 4 times, it struck off all once and it stands on Calculator screen or messge inbox scrren.
Some times, it automatically asking for deletion of contacts & it is asking for link of contacts to one another & it is automatically going for a new message and asking for some file attachment addition.then i feared alot and i switch off the phone immidiately.
What if, any of my images or personnel files went to a wrong person.
Please suggest any of you, what to do now.

M too having this problem.. tried soft/hard reset but no use.. updated every system and app still no use.. I dont even droped my phone that could be the cause of this f*****g problem. Now the down touch not working. but after 5 to 6 hrs of rest it started to work insanely like you said. I cant even use my phone and sometimes the call been ended coz of this stupid problem -_-"

Nokia Lumia 720 down volume button not working aft...

Hi just got my Lumia 720 25 days back and now i'm having this issue going on started from today after I wake up my phone the down volume button does not work for a while. What i noticed is until i press the Up volume button the down volume button does not respond anuthing. Is that a software problem ? Because i feel like if i press it little harder than usual it start working fine.
Not sure what to do ? Like it will get resolved with an upcoming update or an hardware issue ? Should I need to check with the Nokia Care.
I already tried to do a soft reset thrice but it still the same. Someone please help !
Thanks in advance.

Even I have the same issue with my Newly purchased nokia lumia 720... Sometime the volume down buttons works perfectly and with time is doesn't work at all is this a software issue... i am facing this since i have downloaded an audio update.... i m tired of resetting the settings i am tired visiting service centers, as they are asking me to leave my phone for 15-20 days as the part is not available with them and my question is. if there is a hardware issue then is should stop working but in my case sometimes it works as perfect as the day i bought the device and sometimes it doesn't work at all. Will this issue be fixed with Amber update... What is the appropriate solutions for this matter please reply......

Bug in Nokia Lumia 720

Bug in Nokia Lumia 720" which i was using,After completion of my downloaded app"Java Tutorial" & i started to open this suddenly, my Wi-Fi connection got problem & i have been found a bug on it.
Attachments:
Nokia Lumia 720 with issue 20131130_0001.jpg ‏72 KB

Does it get sorted if you uninstall the subject application ? If so..the problem lies with the application and not the phone ...
..but before that confirm that you are connected to the Internet .. You may try after rebooting the phone. Also un-install and re-install the application and try again ..

Replacement of 3 days old Nokia Lumia 720 manufact...

Nokia dealer sold me damaged mobile. I submitted my new device on 28th august for replacement to nokia care center but after 14 days they call me saying that my mobile is repaired. But i specifically said in complaint that i don't wan't my new device to be repaired, i need is replacement. I purchased it on 20th august & since 2nd day it started hanging that too continously & was unable to use it. On 23 i Visited nokia care center for replacement but they sais that it is just software problem. But they didn't got updated software so, they told me visit another nokia care center because we have two nokia care center in our city. but the working hours were about to finish. I visited them on monday i.e. on 25th august & they did software update. On the same day i found that problem was still there so i visited them back on next day but they didn't logged my complaint & kept my mobile without providing any job. They said to me that they want's to use my mobile so that they can see problem on their own. On next 27th they provide me new job sheet no. & took my mobile. & on 28 i logged another complaint on live chat for replacement & told them the whole story. & after that what happened i told you above. Please help me i this regards as soon as possible because i am using borrowed mobile which i have to give back soon or else i don't have any mobile to contact with. please help me...

Im sorry I dont know how to start a topic, hope you all dont mind but really need advice.
My boyfriend bought me a Nokia Lumia 720 for my birthday 6th of Sept this year. I had it only a week and when I dropped it and I smashed the screen. Instead of sending it nokia, I completely did the wrong thing and brought it to the local repair shop as I thought it would be done there and then and so the story begins.
The technician had a look at it and quoted 50 to 60 euro for a new screen as the LCD was still working, I said fine so he ordered the part in and let me use my phone till it came. Week or two later brought it up and he said it would be fixed within the hour. I came back only to be told he had trouble getting it apart and it would not be ready till the next day.
My boyfriend went up to get it the next day and he was told there was another problem, the screen and LCD were fused together so the technician said the part he got was no good that I need the two of them together and would be bout 90 euro. As the phone was in a million pieces I kinda didn't have a choice so told him that was fine and go ahead to order it.
Another week or two went and I got a phone call to say he could not get the part he wanted so he had to order the hole front of the phone and it would be now 150 for parts and labour. I gave the extra money as I was really fed up and just wanted my phone back that I barely used. I waited and waited and the part finally arrived around the 24 of Oct, I know because I was fuming it wouldn't be ready as I was going to England on the 27th Oct.
My boyfriend was in touch with them while i was away and it was suppose to be collected on the Saturday the 1st of November.I was really excited as I was coming home that night to my fixed phone but again it didn't happen.
The technician told my boyfriend (after staying an hour or so and been back and forth to the shop) that it was still calibrating and wouldn't be ready till Monday. Monday came and as I was working my boyfriend collected it, I finally had my phone but alas it was too good to be true. The camera was not working and when I got my boyfriend too ring me (when he was beside me) I could not hear a thing. On the Tuesday morning he brought it back and told him the issues, the technician was full of apologies and said he would have another look, he updated or restored the phone and told him to bring it home and when it finished what it was doing everything would be okay.
After the clogs on the screen went off I tried to switch it back on like the technition said but it never did, I even tried charging it but it was like it was dead nothing happened. I went straight back to the shop put it on the counter and told him to fix my phone that what ever he did its not working at all now. Again he was full of apologies and said he would take it home and see what he can do. My boyfriend rang a couple of days later and the technician said he is going to order a camera piece for it, I said I was not paying for it as the camera was working when we brought it up, he said he would "take the hit for it" and it will be 10 to 24 days delivery.
I rang and talked to the manager saying I wasnt happy, he was also full of appoligies and said he would have a look at it for me also. Never heard anything more from him like I was supposed to.
I got a phone call yesterday 2nd of January and the technician said the camera part was put in but it is still not working, he said there is nothing really more he can do. Im so upset because it was just a cracked screen everything else was working.
Long story short nearly 3 months and 150 euros later my phone is worse off than I left it in.
I need a little advise in what to do if he tries handing me back a broken phone. I am going to go to citizens information for legal advise but I also need some technical advise on this issue. Could it have been a faulty phone? Is everything that he has said about the parts true? Could he have broken the speaker and camera when he was trying to get the phone apart etc.
Sorry for the length of this, and if you could get back to me with some advise I would really appreciate it, thanks

Nokia Lumia 720 screen has black patches within on...

Hi,
There is a major concern in the case of my Nokia purchase with respect to the below issues
1) Quality of product
I bought my Nokia Lumia 720 from an online retailer and in a week, I discovered there is a black area on the screen which became very obvious in the white backgorund (I couldn't notice it earlier because Windows mainscreen uses colored tiles on black background). Please see the picture attached.
Just in a week ? Or maybe it's a manufacturing defect
2) Quality of Customer service level and support
I reported this immediately to the Nokia Customer care through an email and they asked me to take to the customer care centre. I wrote them stating my concerns and if I can get a replacement. They didn't discuss it and just asked me to visit the Nokia Care.
Having submitted it at a service centre in Bangalore, India, they were clueless about the issue as it was their first experience with Nokia Lumia 720.
They concluded that the battery has bulged and they need to further investigate. And they tried to put blame on me assuming I might have put the device in water, over charged it or if I fiddled with the battery
I've not done any of the above and I told them, for users the battery is not removable
They argued that it is possible to remove because they could remove. I told them, fine but I haven't
They informed me they'll update me.
Only after I enquired two days later (they haven't bothered to contact me), they have sent the device to the headquarters in Delhi and will take 10 days minimum. And I'll have to pay for repair
Pay for the repair ?
What I can't take it is they told there would be an amount charged for the repair.
3) Fairness of treatment / Customer satisfaction
It's been one week since I purchased the mobile, I'd sent out my first email bringing up this issue. I've paid full money to purchase this. I've already informed that I have not taken my device near water or over charged it or dropped it. It has been a very normal usage.
I've co-operated in every possible way. And if the device is found damaged in a week, shouldn't it be replaced ?
I had raised the same concerns via email but I've stopped getting any response from email specialists at nokia care after an initial reply.
I'm worried because there is a similar description of the issue in the following video and the person got an immediate replacement
http://www.youtube.com/watch?v=pYsK0c-wXvI
Since I bought it from an online retailer, I had no option but to visit the Nokia Care.
I'm feeling like a fool as I purchased a Nokia in 2013 much against the popular opinion of getting a Samsung or an Apple.
Will I get a replacement ?
Attachments:
Black Patch on Nokia Lumia 720.jpg ‏876 KB

Hi
I got a Nokia 720 on contract and within a week the phone went into a reset then went blank - dead. It was replaced and agin in one day it went blank - dead.
Also within a week all the data had been used up and no idea why. Fortunately virgin replenished the data limits so this must have happened before.
So far I am thingking it is a heap of junk.
Any Ideas?

Few questions about nokia lumia 720...

I recently bought a Nokia Lumia 720 and have a few questions I would like answering...
Why do we need to link our phone to a microsoft account? What if you dont want to link your email and your phone contacts? My phone is now full of useless numbers of people I havent spoken to\want to speak to.
Where do I report bugs that I find with the phone? I have found a few.
Why cant I sign into Skype without linking to a microsoft account too? [same issue as before]
It would also be good if we could assign custom ring tones... I thought this would have been a standard feature.
Sorry for the moan...
Jimmy

As I said, you can either set up a separate MS account just for the phone or you can filter you contacts under People > Settings > Filter contact lists so that you see only the ones you want to see. Linking to a cloud account is extremely useful for keeping a backup and for restoring the phone if you lose, change or simpley have to hard reset it. A friend lost his Lumia while travelling abroad, bought a new one on the spot, found a free wifi network and had all his contacts, messages and apps installed and running within half an hour.
I don't understand your last point - if you mean restart the phone when it is frozen for any reason, that can be done by holding both the Power and Volume Down button pressed for maybe 10-15 seconds until the phone vibrates and restarts. That is usually called a soft reset and you do not lose any settings or data except the date and time settings which you need to set again manually. Otherwise you can simply turn the phone Off and On by holding the Power button pressed.

Nokia Lumia 720 internet sharing DNS problem

Hi,
I am using Nokia Lumia 720 (OS version 8.0.10517.150) for internet sharing and have had DNS issues lately. When connecting to hotspot with my laptop I get DNS server is not responding error. Phone has data connection and I can browse the internet through phone but cant use it to share the data connection. When I connect my laptop with other wifis it works fine also so the fault must be in Lumias hotspot generation.
Had the same problem few weeks ago but then restarting the device and changing hotspot settings helped but it does not do the job right now.
Any ideas?

Hi kalverk,
Welcome to the forum!
Have you tried using your micro-SIM card with other internet sharing capable phones to verify it the issue is network or device related? Aside from your laptop, have you tried sharing your Lumia 720's internet connection with other phones?
Here are some tips that might help you resolve the issue:
1. If enabled, switch Battery saver mode off: Tap Settings > battery saver > Off. You can also just connect the phone to the charger.
2. Check the signal strength on the phone screen. To increase the signal strength, move around or move towards a window if you are inside a building.
3. Keep your phone in the idle mode. Incoming or outgoing call will interrupt the data transfer until the call ends.
4. Check the cellular data indicator (E, 2G, 3G, H+, 4G) at the left side of the phone's screen. Change the mobile network's highest connection speed from 3G/4G to 2G and back again to make sure that your phone is connecting to the network correctly. Go to Settings > mobile network (or mobile + SIM or cellular or cellular + SIM).
5. Make sure that the internet sharing security type (if not selectable, WPA2 is used) and password settings match between the connecting device and your phone (Settings > internet sharing).
6. Make sure that the operator mobile data plan subscription allows Wi-Fi tethering and your network operator has enabled internet sharing on the phone.
7. If possible, try to create a connection with some other device or force the connecting device Wi-Fi adapter to use 802.11g standard - disable 802.11n mode. On a Windows PC, go to Control Panel > Network and Internet >Network Connections, and right click your active Wireless Network Connection and open Properties >Configure > Advanced, then select 802.11n and set value to Disabled. Once ready, press OK.
8. Connect again, as internet sharing switches off after 5 minutes of inactivity.
Let us know how it will go.

Problems with ICQ Nokia Lumia 720

There's a problem with ICQ on Nokia Lumia 720. The fact is that being minimized (not closed) it loses connection, after maximizing it, you have to launch the program again. Who faced this problem, did ya find any decision?

Ask the developer of the app. It is not part of the OS nor is it a Nokia developed app.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

NOKIA LUMIA 720 DIFFERENT SETTINGS MENU

HI THERE. RECENTLY I GOT A NOKIA LUMIA 720. THEN ONE FINE DAY I MET A FRIEND OF MINE WHO ALSO HAS THE SAME MODEL BUT PURCHASED ABOUT 3 MONTHS BACK. WE WERE BROWSING EACH OTHERS PHONE & THEN WE BOTH REALISE THOUGH ITS THE SAME DEVICE AND BOTH ARE FROM INDIA. THE PHONES HAVE A BIT DIFFERNT MENU IN SETTING OPTION.. THIS WAS SHOCKING.. THOUGH THE FIRMWARE VERSION WAS SAME BUT THE EXTRAS+INFO WAS DIFFERENT.. WHAT I FOUND WAS MY PHONE WAS MANUFACTURED IN LAST MONTH ONLY BUT HE HAS A UPDATED NOKIA ENHANCEMENT VERSION.. BUT WHY AND ON CHECKIN NO UPDATES ARE AVAILABLE??? WHAT COULD BE THE REASON EVEN AFTER BEEN THE SAME MODEL HAVING DIFFERENT VERSION.. AM ATTACHING PIC FORM BOTH DEVICES... IS MY PHONE OUTDATED??THANKS IN ADVANCE..
NO OTHER MANUFACTURER CAN BEAT NOKIA WHEN IT COMES TO HARWARE,INNOVATION AND WINDOWS PHONE !!!
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Or you may install the Lumia Pusher application on your device thru' the attached QR code and check for Updates ..
Attachments:
qrlumiapusher.jpg ‏21 KB

Known Issue in Nokia Lumia 720 - Virtual keys stop...

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