Known Issue: WebHelp on Windows 8 and Internet Explorer 10

Hello all,
I noticed on the Known Issues and bugs page for RoboHelp 10 (http://helpx.adobe.com/robohelp/kb/known-issues-rh-10.html) that there is a problem viewing webhelp on Windows 8 and Internet Explorer 10. Does anyone have further information about this problem and possible solutions?
Thank you!

See the link, it says IE10, and you said you are using IE9.
That message suggests your upload or the call to the help is broken. Is this when the help is called from an app or does it happen if you open the help direct?
Try one of the sample projects. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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