KT4AV boot device choices not showing up

I am installing my first KT4AV (6712) board in my main computer. The manual shows dozens of choices for a boot device including USB CD and IDE CD. The only choices that actually show up on my BIOS settings are floppy and the hard drives.
I need to boot from CD to install some special partitioning software BEFORE I can load windows. Since it is ONLY on CD and is too large to copy to a floppy how can I do that?
I have an internal CD installed in the machine and an external USB one, if that helps. Disabling all boot devices didn't give me the option to use CD either.
Tried to call tech support, but they wouldn't let me stay on hold for over 7 minutes (about). Forced to leave a message and my experience is that most companies never, return those messages.
Since the upgraded computer is physically built, but not loaded, I'm in a mess. While I could put all the old parts back in, it would be a waste of time.

Since this problem was holding me up, I spent even more time on it. It appears that the CD was not considered a valid boot device because it is attached via an add-in controller card instead of the motherboard controller. All the other models of MSI motherboards that I have tried this on have allowed this to work, but apparently not this board.
When I removed the hard drives from the second motherboard channel and put the CD on that channel, instead, it showed up in the boot device list. While the external USB CD drive now shows up also, it refuses to acknowledge that the CD in the drive is bootable. It must be bootable because it is the same one that I did boot from when it is in the internal CD drive. Not sure why the external drive now shows up, but since it doesn't work, it doesn't matter. Also, I know the external CD drive works fine on other machines because I use it to troubleshoot problems.
Tech support has not returned my call from a couple of hours ago. Is that typical? Do they usually return calls? If so, how long does it usually take? While many people call before they try any solutions, I only call when I'm stuck so if I don't get a quick call back, the project is usually late.

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