KT4AV will not boot with SATA card installed and no SATA drive

I put a Promise brand SATA II card in a KT4AV motherboard. There is an IDE drive and a DVD drive hooked up to the IDE1 port on the motherboard. That IDE drive has Windows XP Pro SP2 loaded on it.
If I have a SATA drive plugged into the card, the machine works fine. If I remove the STAT drive and leave the card in, I cannot boot to Windows. If I remove the card, it works fine. The only time there is a problem is when the SATA card is plugged in and there is no drive on the SATA card.
As one possible solution, I tried to boot to a Windows CD to reload Windows. It will not even allow me to reload from the CD, it says there is a file missing from the CD. If the SATA drive is hooked up, it will work fine on the CD. Also, I tried multiple CDs and they all give the same message. Because it makes a difference whether the SATA drive is connected or not, I do not believe the CD is the problem.
I have tried looking on Promise's web site for a FAQ or an updated BIOS or for other information about this problem and I found nothing. I have e-mailed them and they did not reply yet.
There is no reason to think this is the fault of the motherboard, but I wanted to see if anyone had any ideas about this problem. Because of the symptoms, I believe it also cannot be the CPU, memory, PSU, video card, etc. Sorry if that makes this post off topic.

Quote from: HenryW on 16-March-07, 02:56:44
Have you tried to disable card in Device Manager when you don't use it? What is the model number of the card you are using?
It is a SATA 300 TX2, which means that it has two SATA ports and one IDE port. I have never used the IDE port, only one SATA.
I have never tried to disable it, but I could try, just to see what it did. It sure would be a lot more work to disable and enable it so that isn't a good long term solution. Among other things, it would mean that I would have to boot up in order to remove the SATA drive. Since it won't boot with the drive removed, it will require more planning.
Will post the results once I have tried. Still no reply from Promise :-(

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****I am not an HP employee****
Please give a" Kudos" if advice received is relevant or" Accept as Solution" if your problem has been solved.
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