L-R Audio Balance Problem w/Captivate 4

We are recording a software demo with narration using Captivate 4 and a Samson CO1U USB microphone.
When we listen to the project playback the audio is heavily to the left. We have to turn up the balance to the right as far as possible to get any sound from the right.
The same computer/mic records .WAV files outside of Captivate with perfect balance.
Is there a way to correct this in Captivate?
Thanks
Russ

Hi there
Perhaps you both might try what is outlined in the link below.
Click here to view
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

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Audio problems preloaded Captivate swfs in custom player

I have a slideshow-like custom Flash player that uses
standard preloader code - it loads external swf movieclips into a
holder clip, and stores references to them in an array. Once all
external swfs are loaded, the first clip starts playing and
navigation buttons allow the user to go through the "slides" at
will.
The problem: some Captivate-generated swf files have audio
that starts playing as the clips are preloading, and the audio does
not stop except with a stopAllSounds call. As needed, each loaded
swf is copied (so to speak) from the array to a clip on the stage,
loadedClip_mc, to be played and controlled. The player's pause
button, which works as follows:
loadedClip_mc.stop()
has no effect on the sound of the loaded Captivate clips.
Furthermore, the audio doubles-up when trying to play any
slide, and clicking play (loadedClip_mc.play() )
HERE IS THE MOST CONFUSING PART: this ONLY happens when the
player and the movies to be loaded are uncached - after the files
are visited for the first time, everything works great. Anytime you
revisit the player it is fine. However, if it is the first time
someone is visiting the custom player, or the browser cache is
cleared, once you visit the page the audio for all Captivates start
playing during preloading simultaneously and cannot be controlled.
Thank you in advance for your help!

Hi. I've experienced the same problem with audio and preload.
Sorry for my english, but - I dont know if I've understood the
matter- I think you are talking about to fix this problem using
actionscript code. Please, would you answer me one question? If I
can't change the code of the base clip generated by Captivate, is
it possible to add some code in my loaded clips to stop that audio
embedded in them when they are preloading? What would this code
be?.
I hope you understand me!
Thank you.

Audio balance greatly different in Encore CS3 after encoding 5.1 master track in Premiere Pro CS3

Hello! I'm wondering if anyone can offer some advice for my DVD audio problem.
I have a Premiere Pro CS3 project with a 5.1 master track that appears to behave correctly judging by the meters when I play it in PP. It also sounds reasonable (in a mixed-down fashion, I guess) on my PC system's speakers (L,R,LFE), and all rebalancing and panning seems to work well. However, once I export the master track to Encore using PP's SurCode Dolby Digital codec, the resulting audio mix is totally off. Here's what I get: both front channels play mainly out of the right front and center speakers, and the rear channels play mainly out of the left front speaker. I've tried all different settings, but I can't seem to change this. Well I've read that Encore just sends the audio mix straight through (the DVD trancode status is "Don't transcode"), but when I build the DVD and play it on both of my 5.1 surround systems, the results are just as bad as what my desktop PC speakers were hinting at. [Actually all DVDs that Encore builds are UNSUPPORTED on one of my set-top DVD players and they're both Panasonic! So first, I first have to copy the DVD using Nero and then the copy is accepted by all. That seems to have no bearing on my audio dilemma but I thought I'd mention it. I would love to know what Nero is doing right that Encore is doing wrong!)
Anyway, here's some background: I began to notice this problem with the audio balancing whenever a .wav music source is imported into PP as a stereo source. [A side issue here - I don't seem to be able to explain - or control - how one .wav file gets imported as stereo while another is imported as 5.1!] Anyway, as one would expect, since my master track is 5.1, the stereo track is automatically set up with a rebalancing tray with the puck set in the middle. The meters show that the source is stereo and the sound has been rebalanced across the master track. If I drag the puck around, the master meters behave accordingly. Then I import my video (.avi video clip) and that sound is imported as a stereo track. For that track, I drag the puck to the rear. Again, the master meters respond correctly. So far so good. But when I export to Encore, the resulting audio mix so completely wrong it can't even be explained as a 5.1-to-stereo downmix situation. The sounds that were supposed to come out of the rear channels are in front left and center (and deafening), overpowering the music that is only coming out of front right. And the rear speakers are silent unless I turn on Pro-Logic on my amplifier, which just confuses the issue. I didn't bother to check LFE as things were bad enough.
Where I DO NOT have the problem is when the audio file is imported as a 5.1 source (although it is just a stereo CD track ripped using Sony CD Architect). In that case, there is no rebalancing tray and the track meter shows only the L and R channels active, as expected. Ditto for the master track. Now if I go ahead and send the music to a stereo submix track and let that rebalance to the master, I see all channels active. But that results in the problem above after exporting to Adobe Media Encoder using SurCode and then importing the audio into Encore. If I don't remix to 5.1, the audio on the DVD is OK. But I would like to have the music come out of all speakers when there isn't a video soundtrack as there are many still pictures in the presentation.
So the question is, if I can rebalance and pan channels in PP CS3, why are the results coming out all wrong in Encore using SurCode? And how can I hear my project on DVD the same way I mixed in PP?
Any help would be greatly appreciated!
Doug Herbst
Holmdel NJ

Problem solved everyone!!!
Rebecca of Adobe support helped me identify the root cause: project was originally set up as standard (2-channel) and although it had evolved to a 5.1 project over time, it could never grow up to be anything other than a standard audio project. After you set up the new project, the setting that controls your audio is buried in the project somewhere. Changing your project settings to set up new 5.1 audio tracks for new timelines does NOT make the project 5.1! The real audio identity attribute set at birth is not alterable OR EVEN VISIBLE (even as a grayed-out project setting) although PP will allow you to set up and mix 5.1 audio tracks at will. So you may think you're working on a 5.1 project now, but you're only fooling yourself and PP goes right along with it. Even the .ac3 files you create via export are 5.1! But dare to build your DVD in Encore and all of your timelines are transcoded back to 2.0 instantly. Resistance is futile.
A new feature in PP CS4 will allow you to view, and even CHANGE, your project's audio identify from standard to 5.1. How sweet!
Well, I've devised a way to dig out myself out of this deep hole in CS3 and it worked, but I can't promise that it will work for everyone. (This assumes you own the Dolby Digital 5.1 codec from Minnetonka.)
1. Create a new Premiere Pro project as 5.1 audio from the get-go.
2. Import your suspected 2.0 project into this new 5.1 project and click each sequence to flesh out the timeline.
3. Re-export all audio as elemental streams using Adobe Media Encoder. Make sure you export the audio component of each timeline as Dolby Digital 5.1 and exactly - and I mean EXACTLY - the same way. To deviate the audio settings for each timeline is to ask for trouble, so I recommend setting up an audio pre-set that you can just click when you need it.
4. Create a new Encore project and import all original video assets and your new replaced and, hopefully, 5.1 audio assets into it.
5. In Encore, create a separate timeline for each pair of assets (.m2v and .ac3 for example). DO NOT ATTEMPT TO PLACE MULTIPLE PAIRS OF ASSETS ON THE SAME TIMELINE! For some unexplained reason, the build process will transcode the audio back to 2.0, and if you continue pack new 5.1 audio assets on the same timeline, you will get an error message "an input contract violation has occurred" because you now have 2.0 and 5.1 assets on the same timeline, even though you really don't know that and didn't ask for that to happen anyway. (Thanks to Bill Hunt who mentioned his habit of keeping the asset pairs on separate timelines in another thread - that suggestion was absolutely essential to the solution here.)
6. In Encore, check to make sure that all of your original video sychs up correctly with the new, true 5.1 audio. Link the end actions of each timeline with the next timeline to play in the correct sequence. Check your project for orphan timelines and other errors. Then, before you start building menus and start getting fancy, build a DVD and make sure it plays as 5.1 on your system.
Tip #1: while you're re-exporting and replacing the audio files, don't have Encore running. I've seen it gracefully and automatically re-import the replaced file once the export is done, but I have also seen it choke with the terribly descriptive "Encore has encountered a problem" message upon discovered the asset is not available while it is being replaced. Encore then continues to mark the asset as offline.
Tip #2: when re-exporting and replacing files, always select audio and video separately. For some reason, Encore will allow you to replace an .ac3 file when you perform an elemental audio export, but when you try to combine video and audio and both files exist, Encore will prompt you to replace the video, but immediately abort with an error that it cannot replace the .ac3 file, thus forcing you to delete the .ac3 component manually before trying again.
Doug

Audio recording problem in Cap 5

I have used earlier Captivate editions a great deal and never had audio recording problems. I am getting a weak scratchy audio recording. I have tried in Vista, Win 7 and with multiple microphones. What can be the problem?

Joe,
Unfortunately, you have posted to the Premiere forum. This was the precursor to PrPro. The MOD's will probably move this out to the PrPro forum, so more folk will see it and can respond.
Now, did you use a USB mic? Many have had issues with those.
Also, going back about a year, there was a similar thread, and the description was about the same - "chipmunk." I do not recall the flow of that thread, or the resolution, but will try to find it. I just hope that it was not before the forum changeover, as it is likely gone forever.
Good luck,
Hunt
[Edit] OK, I think that this is the THREAD.
Message was edited by: Bill Hunt - Added Edit and link

Itunes wont launch due to audio configuration problem

Itunes won't launch saying there is a audio configuation problem, this started all the sudden no new software added no updates, no configuration changes. I've tried uninstalling and reinstalling without improvement and all other audio programs work fine. any ideas?

This is usually a Quicktime problem, see this article:
http://docs.info.apple.com/article.html?artnum=304424

How to stop the spinning ball/pizza that is stalling repairs to project on imovie 09? on macosx10.5.8 using iomega and superspeed ext h.d. as storage for the events and projects archive of a wedding video that has had audio sync problems on all share form

How to stop the spinning ball/pizza that is stalling repairs to project on imovie 09? on macosx10.5.8 using iomega and superspeed ext h.d. as storage for the events and projects archive of a wedding video that has had audio sync problems on all share formats (iDVD, mp4, and last of all iTunes). The project label now carries signal with yellow triangled exclamation “i tunes out of date”.
To solve the sync problem I’m following advice and detaching sound from all of the 100 or so short clips. This operation has been stalled by the spinning ball. Shut down restart has not helped.
The Project is mounted from Iomega and superspeed ext hd connected to imovie09 on macosx 10.5.8.
What to do to resume repairs to the audio sync problem and so successfully share for youtube upload?

How to stop the spinning ball/pizza that is stalling repairs to project on imovie 09? on macosx10.5.8 using iomega and superspeed ext h.d. as storage for the events and projects archive of a wedding video that has had audio sync problems on all share formats (iDVD, mp4, and last of all iTunes). The project label now carries signal with yellow triangled exclamation “i tunes out of date”.
To solve the sync problem I’m following advice and detaching sound from all of the 100 or so short clips. This operation has been stalled by the spinning ball. Shut down restart has not helped.
The Project is mounted from Iomega and superspeed ext hd connected to imovie09 on macosx 10.5.8.
What to do to resume repairs to the audio sync problem and so successfully share for youtube upload?

Problem With Captivate 4 and Windows 8

Hi,
I've a problem with Captivate 4 on Windows 8 projects :
The mouse is not tracked.
I've applied the last patch for this version (11/15/2011).
Is there another patch for this ?
Thanks a lot.

Hi there
I know this will come off as sounding snarky, but please know it's honestly not intended that way,
Windows 8?
I never was able to make Captivate 4 run successfully on Windows 7. So I'm not the least bit surprised to hear it has issues with Windows 8!
Personally, I'm thinking you are due for an upgrade to Captivate if you want it to work on Windows 8. But then again, I'm not even certain if Captivate 6 is Windows 8 compatible.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

CS4 Audio Export Problem

Hi
I'm fairly new to CS4 and have picked up an audio export problem, more than likely with a setting of sorts. For some reason when I export to MPEG2 -DVD via the Media Encoder, the video portion is fine as well as any audio that has been placed and edited on tracks audio 1 and 2 in PP. However, if there is additional audio placed on tracks 3 or 4 for example (say a music MP3 overlay) then this does not come out ... only audio placed on tracks 1 and 2 in PP come out. I have checked the obvious like making sure the tracks aren't muted etc but to no avail. Also tried changing from PCM audio to MPEG ... Stereo to 5.1 mixdown ... nothing doing.
Any help would be greatly appreciated.
Thanks and regards
Videoman 1
SA

Thanks Harm ... got SnagIt and with a few helpful YouTube tutorials ... am in business. Hunt and John, also thanks ... the other method equally as good. Now, I have attempted to attach my screen shot which should display my CS4 timeline and associated audio monitor windows above. By the way, this was for a wedding and as indicated, you will notice an MP3 lying in audio track 3 which as mentioned is my problem as it is not audible after render via Media Encoder. But remember, the moment I slip this MP3 up into audio track 1 or 2 above ... problem solved. I know there must be something small like a setting gone wrong or incorrect. As mentioned, any help would greatly appreciated.
Thanks to you all.
Regards Paul ( Vryheid, South Africa )

Audio sync problem with videos imported from iPod Touch

I have an iPod Touch 4th Generation that I used to shoot video at a family birthday party. When I imported the footage into iMovie '11, the audio is not in sync with the video (video is about two seconds behind audio) and there is only the left channel of audio. I verified that the video on the iPod plays just fine--no audio sync problem, both left and right channels work. I just upgraded to iOS 5 on the iPod Touch. The iMac is running Snow Leopard 10.6.8.
As a workaround, I can import the video into iPhoto instead. When I play the video in iPhoto, there are no audio sync problems and both channels of audio can be heard. I have imported other iPod Touch videos successfully into iMovie '11 in the past few months, but this has been the first time these problems have occurred. Any help would be appreciated.

Premiere cannot handle clips with variable framerate.
Your converted clips need to have constant framerate.
Otherwise use a converter like Handbrake.

When I delete com.apple.audio.SystemSettings.plist my audio/sound problems are solved. However when the file is replaced with another file, the sound is crappy and the quality is reduced. Can you please help me?

When I delete com.apple.audio.SystemSettings.plist my audio/sound problems are solved. However when the file is replaced with another file, the sound is crappy and the quality is reduced. Can anyone please help me?
Sincerely,
Eric

Run this when you have the problem and post the results here.
EtreCheck
This will tell us what is loaded

Mac mini audio output problems

This is similar to a problem that appeared before, but with a different twist.
On 4 July all was well. On 5 July I switched on and there was no "chord" from the Mac. When I collected my mail - no sound from my speakers (which are part of my screen). Logged on to a couple of sites - no sound.
The System Profiler, under the "Audio (Built In)" category, says: "No Built-in Audio." I know that's wrong because it's always worked before and when I plug my headset in it works fine.
When I go to the Sound preferences panel in System Preferences, it finds the headset but if I unplug that it finds nothing.
I tried running the hardware test (by putting in the OS X install disc and holding D during startup.) It couldn't find a problem.
So, as far as I can see, audio output is fine for the USB headset output but not for the others. Is there a simple fix? The nearest Apple store is about 200 miles away and I don't fancy the idea of posting the Mac off.
(And I think it's still under warranty for a couple more weeks.)
Mac mini Mac OS X (10.4.10)

hello mini users with the "no audio output" problem
it seems that there are faulty output jacks in the macbook and the mac mini
there are two things you can try:
i tried everything and began thinking about what new software i had installed. it was "macam" which enables you to use older webcams on OSX. i needed that to use my webcam on skype.
macam installs a file called "macam.component"
if you have the same, do this - take that file out of:
(your hard drive)/library/quicktime - macam.component
and just put it on your desktop
restart, then in your sound pref's choose your audio output (if doesn't work restart again)
the first time i took it out, i had my sound back instantly, another time i had to choose audio output in sound prefs. you kind of have to try different things. after you get your sound back, you can put back "macam.component" to use your webcam.
it seems macam causes the problem, the two can not work at the same time.
the second thing: if you dont have "maccam" try plugging and unplugging output jack a few times and restarting until you have sound.
the problem still could be with the OSX 10.4.10 update / quicktime...or maybe even a hardware problem like others with macbooks were saying (with the red light), not sure.
people with macbooks and who have the red light on, say to use a paperclip to turn off the switch inside.
my mini does not have a red light on. i tried using a paperclip but it doesnt work.
hope this helps, beleive me i feel your pain!!!!
what good is a computer without sound?
extremely annoying problem that i hope apple looks into and fixes
-andrew

Itunes can't run bc of audio configuration problem

Well I've been using itunes for about 2 years now and just recently i installed the newer version. It was working fine until today when my computer told me ther was some kind of computer error and that i should do a system restore. So i did a restore to about 2 weeks ago which was before i updated my itunes. And then i was getting the message that my itunes was missing files and could not run. So i ran a repair on it and still got the same error. Then I deleted it adn reinstalled and I got the error "Itunes cannot run because it has detected a problem with your audio configuration.
So then I undid the system restore and tried itunes to see if it would work. And I was still getting the same message that itunes cannot run because it has detected a problem with your audio configuration. So then I uninstalled it and reinstalled it and still getting the same message.
Can someone help me out? What problem would it be with my audio configuration? I haven't changed anything. Is there something i can adjust to fix the problem? I'm clueless....

the message is typically produced by a problem with your QuickTime. (itunes uses QuickTime for audio and video playback.)
perhaps let's start with the following document:
iTunes 7 for Windows: iTunes had detected an audio configuration problem
... but if no joy there, try this alternate technique for swapping out your QuickTime:
head into your Add/Remove programs. uninstall QuickTime.
Next, we’ll manually remove any leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
switch off antivirus and antispyware applications prior to the repair install.
go into Add/Remove and select itunes. click "Change" and then click "Repair".
if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?

Audio Configuration problem detected after install

During the download of the new ITunes version I had a major power failure. I went back and completed the download and after the installation I got an error message that ITunes could not be opened due to an audio configuration problem detected. I went to the Apple site and downloaded a new version from scratch and after the install I got the same audio error. Any Suggestions?

Perhaps this Apple KnowledgeBase article will help:
iTunes 7 for Windows: iTunes has detected an audio configuration problem
Hope that helps.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Discussions page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums, in the User Tips Library and in the Apple Knowledge Base before you post a question.
Regards.

Audio configuration problem in iTunes

I am running iTunes 7.1.1.5 (WinXP). When opening iTunes, I get an error message that there "are problems with your audio configuration." In iTunes support, I followed instructions to remove Quicktime then reinstall as standalone (without iTunes). Same problem persists. I will add that same problem occurred about a month ago, but that time the same steps of removing Quicktime, then reinstalling as standalone corrected the problem. Unfortunately, it recurred.

See if this helps:
iTunes 7 for Windows: iTunes has detected an audio configuration problem
http://docs.info.apple.com/article.html?artnum=304424

Audio Capture problem in Mac OS X 10.7.5 in Mac mini(in Silverlight)

I got a mac mini and upgrade Mac OS X 10.6.x --> 10.7.5.
However do not hearing the audio in Webpage using Silverlight.(10.6. version doing well)
So, I found the solve this problem, that is a audio capture problem.( My device does not supported Stereo audio data).
this is the source in audio capture using Silverlight code.
CaptureSource source = new CaptureSource()
                        AudioCaptureDevice = CaptureDeviceConfiguration.GetDefaultAudioCaptureDevice()
                    try
                        foreach (AudioFormat af in source.AudioCaptureDevice.SupportedFormats)
                            if (af.Channels == 1 && af.BitsPerSample == 16 && af.SamplesPerSecond == 8000)
                                source.AudioCaptureDevice.DesiredFormat = af;
                                break;
af.Channels is always af.Channel == 2(Stereo)
--- the question is
How can I caputure audio channel mono?
If couldn`t, how can I transfered audio capture data stereo to mono?
Please answer the question as soon as possible ^^

Mavericks is a 5.3 GB file, it takes awhile to download based on the speed of your internet account.

L-R Audio Balance Problem w/Captivate 4

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