L305-S5955 freezes when connected to internet

Dear Support,
I am experiencing constant freezes when I am connected on internet.
Everything stops including mouse and command like CRTL ALT DEL,
My PC runs on Vista and it is still under warranty.
Do you think it is software or hardware problem ?
Thanks,
BL
PS : I reported this incident to Hotline (100410-001551) but were unable to help

Satellite L305-S5955
Try resetting the browser.
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-Jerry

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