L355-S7812 Keeps Restarting on it's own

I'll try make this as concise as I can.
My laptop restarts on it's own. Often times right after I wake it up from sleep and other times completely randomly. I had replaced the hdd recently so I thought it might of been a bad hdd but then I switched back to the old hdd and it still does it. Then I thought it could be a bad bios battery cause I was losing time for a while about a year ago. While changing out the soldered bios battery I broke one of the solder spots off so I'm dealing with that right now, but it still runs. I just have to change the date and time often. I ran Memtest86 for a couple hours with no errors aswell and there are no exclamation marked devices in device manager.
Any help would be much appreciated.

I would suggest fixing the issue with the BIOS battery, to rule that out as a suspect. I have 4 L355 motherboards sitting here, so I just took a look at one. If the lead is broken, you should be able to recreate it with a piece of wire easy enough. While you have the system open, clean the thermal paste off of the CPU, and apply fresh high quality thermal paste, like arctic silver.
Hopefully one of those items will resolve your issue.
Qosmio X875 i7-3630QM, 32GB RAM, OCZ SSD Qosmio X505 i7-920XM, PM55, 16GB RAM, OCZ SSD
Satellite Pro L350 T9900, GM45, 8GB RAM , Intel 320 SSD (my baby) Satellite L655 i7-620M, HM55, 8GB RAM, Intel 710 SSD (travel system)

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Dv6000, installed new HDD, used recovery disk DVD, computer keeps restarting on it's own

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Hi, Andrew:
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My iMac G5 keeps restarting on it's own.

Hi all, I did a search and found some similar posts, but all were what seemed a little bit different issues. So, I hope this isn't a bother to anyone if it has been addressed before.
I have a PowerPC, iMac G5, 20" display, and it will from time to time simply restart. Sometimes it will do this a number of times repeatedly. I was just now working on my Powerbook when I hear my iMac in the office upstairs restart.
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Hi everyone,
My MacBook Pro (2010) keeps restarting on its own and i get the grey message upon restartup that my computer restarted because of an unknown error, or something to that effect. I actually have taken it to Mac Hollywood, an authorized Apple repair facility but they were totally useless and said they didnt encounter that problem although I insisted that it was an issue. Anyway, they grudgingly replaced the hard drive but after getting it (clean install) it happened again before I even got the setup complete! Can anyone please please help me?? I do have the latest crash log and can post it to make it easier and hope that info helps. Thank you in advance
Interval Since Last Panic Report: 1466367 sec
Panics Since Last Report:          11
Anonymous UUID:                    807AE89D-95E8-294B-8FA4-F9C9096F1992
Wed Jan 2 02:33:43 2013
panic(cpu 2 caller 0xffffff7f9f5a8b25): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80be10e000 0x0a5480a2, D0, P2/4
Backtrace (CPU 2), Frame : Return Address
0xffffff809aeeaf80 : 0xffffff801ee1d626
0xffffff809aeeaff0 : 0xffffff7f9f5a8b25
0xffffff809aeeb080 : 0xffffff7f9f6a24b3
0xffffff809aeeb0e0 : 0xffffff7f9f6a2527
0xffffff809aeeb150 : 0xffffff7f9f9b7853
0xffffff809aeeb290 : 0xffffff7f9f6c8659
0xffffff809aeeb2c0 : 0xffffff7f9f5b28da
0xffffff809aeeb370 : 0xffffff7f9f5adfac
0xffffff809aeeb560 : 0xffffff7f9f5af1d8
0xffffff809aeeb630 : 0xffffff7fa061845e
0xffffff809aeeb6f0 : 0xffffff7fa064900f
0xffffff809aeeb770 : 0xffffff7fa062db4a
0xffffff809aeeb7d0 : 0xffffff7fa062e415
0xffffff809aeeb820 : 0xffffff7fa062e80f
0xffffff809aeeb8c0 : 0xffffff7fa062f239
0xffffff809aeeb900 : 0xffffff7fa05eae81
0xffffff809aeeba80 : 0xffffff7fa062b7fe
0xffffff809aeebb40 : 0xffffff7fa05e998a
0xffffff809aeebba0 : 0xffffff801f265bc9
0xffffff809aeebbc0 : 0xffffff801f267170
0xffffff809aeebc20 : 0xffffff801f264b8f
0xffffff809aeebd70 : 0xffffff801ee981e1
0xffffff809aeebe80 : 0xffffff801ee20aed
0xffffff809aeebeb0 : 0xffffff801ee10448
0xffffff809aeebf00 : 0xffffff801ee1961b
0xffffff809aeebf70 : 0xffffff801eea5b16
0xffffff809aeebfb0 : 0xffffff801eeced53
      Kernel Extensions in backtrace:
         com.apple.NVDAResman(8.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f9f541 000->0xffffff7f9f843fff
            dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f9f4af000
            dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f9f52d000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f9f4ea000
         com.apple.nvidia.nv50hal(8.0)[9F3D09B5-3158-3D9E-BDA3-E71576AAD3B7]@0xffffff7f9 f851000->0xffffff7f9fb73fff
            dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f9f5 41000
            dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f9f4af000
         com.apple.GeForce(8.0)[2E56ED9A-D848-3795-9E52-56BABDC9000C]@0xffffff7fa05dd000 ->0xffffff7fa069ffff
            dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f9f5 41000
            dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f9f52d000
            dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f9f4af000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f9f4ea000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide:     0x000000001ec00000
Kernel text base: 0xffffff801ee00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 105649889928605
last loaded kext at 85370680887590: com.apple.driver.AppleUSBTCKeyEventDriver    235.4 (addr 0xffffff7fa11df000, size 12288)
last unloaded kext at 85474181948231: com.apple.driver.AppleUSBCDC    4.1.22 (addr 0xffffff7fa11da000, size 12288)
loaded kexts:
com.apple.filesystems.smbfs    1.8
com.apple.driver.AppleHWSensor    1.9.5d0
com.apple.driver.AudioAUUC    1.60
com.apple.driver.AGPM    100.12.69
com.apple.driver.AppleMikeyHIDDriver    122
com.apple.driver.AppleHDA    2.3.1f2
com.apple.iokit.IOUserEthernet    1.0.0d1
com.apple.driver.AppleIntelHDGraphics    8.0.0
com.apple.driver.AppleIntelHDGraphicsFB    8.0.0
com.apple.iokit.IOBluetoothSerialManager    4.0.9f33
com.apple.driver.AppleSMCLMU    2.0.2d0
com.apple.filesystems.autofs    3.0
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AppleUpstreamUserClient    3.5.10
com.apple.driver.AppleMikeyDriver    2.3.1f2
com.apple.driver.AppleSMCPDRC    1.0.0
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport    4.0.9f33
com.apple.driver.AppleLPC    1.6.0
com.apple.driver.ApplePolicyControl    3.2.11
com.apple.driver.AppleMCCSControl    1.0.33
com.apple.driver.ACPI_SMC_PlatformPlugin    1.0.0
com.apple.driver.AppleMuxControl    3.2.11
com.apple.GeForce    8.0.0
com.apple.driver.SMCMotionSensor    3.0.2d6
com.apple.driver.AppleUSBTCButtons    235.4
com.apple.driver.AppleUSBCardReader    3.1.0
com.apple.driver.AppleIRController    320.15
com.apple.driver.AppleUSBTCKeyboard    235.4
com.apple.iokit.SCSITaskUserClient    3.5.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.BootCache    34
com.apple.driver.XsanFilter    404
com.apple.iokit.IOAHCIBlockStorage    2.2.2
com.apple.driver.AppleUSBHub    5.2.5
com.apple.iokit.AppleBCM5701Ethernet    3.2.5b3
com.apple.driver.AirPort.Brcm4331    602.15.22
com.apple.driver.AppleFWOHCI    4.9.6
com.apple.driver.AppleAHCIPort    2.4.1
com.apple.driver.AppleUSBEHCI    5.4.0
com.apple.driver.AppleSmartBatteryManager    161.0.0
com.apple.driver.AppleEFINVRAM    1.6.1
com.apple.driver.AppleRTC    1.5
com.apple.driver.AppleACPIButtons    1.6
com.apple.driver.AppleHPET    1.7
com.apple.driver.AppleSMBIOS    1.9
com.apple.driver.AppleACPIEC    1.6
com.apple.driver.AppleAPIC    1.6
com.apple.driver.AppleIntelCPUPowerManagementClient    196.0.0
com.apple.nke.applicationfirewall    4.0.39
com.apple.security.quarantine    2
com.apple.driver.AppleIntelCPUPowerManagement    196.0.0
com.apple.driver.DspFuncLib    2.3.1f2
com.apple.iokit.IOAudioFamily    1.8.9fc10
com.apple.kext.OSvKernDSPLib    1.6
com.apple.iokit.IOSurface    86.0.3
com.apple.iokit.IOSerialFamily    10.0.6
com.apple.kext.triggers    1.0
com.apple.iokit.IOFireWireIP    2.2.5
com.apple.iokit.IOBluetoothFamily    4.0.9f33
com.apple.driver.AppleHDAController    2.3.1f2
com.apple.iokit.IOHDAFamily    2.3.1f2
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport    4.0.9f33
com.apple.driver.AppleSMBusController    1.0.10d0
com.apple.driver.IOPlatformPluginLegacy    1.0.0
com.apple.driver.IOPlatformPluginFamily    5.2.0d16
com.apple.driver.AppleGraphicsControl    3.2.11
com.apple.driver.AppleBacklightExpert    1.0.4
com.apple.driver.AppleSMBusPCI    1.0.10d0
com.apple.nvidia.nv50hal    8.0.0
com.apple.NVDAResman    8.0.0
com.apple.iokit.IONDRVSupport    2.3.5
com.apple.iokit.IOGraphicsFamily    2.3.5
com.apple.driver.AppleSMC    3.1.4d2
com.apple.iokit.IOSCSIBlockCommandsDevice    3.5.1
com.apple.iokit.IOUSBMassStorageClass    3.5.0
com.apple.driver.AppleUSBMultitouch    235.7
com.apple.iokit.IOUSBHIDDriver    5.2.5
com.apple.driver.AppleUSBMergeNub    5.2.5
com.apple.driver.AppleUSBComposite    5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.5.1
com.apple.iokit.IOBDStorageFamily    1.7
com.apple.iokit.IODVDStorageFamily    1.7.1
com.apple.iokit.IOCDStorageFamily    1.7.1
com.apple.iokit.IOAHCISerialATAPI    2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily    3.5.1
com.apple.iokit.IOUSBUserClient    5.2.5
com.apple.iokit.IOEthernetAVBController    1.0.2b1
com.apple.iokit.IO80211Family    500.15
com.apple.iokit.IONetworkingFamily    3.0
com.apple.iokit.IOFireWireFamily    4.5.5
com.apple.iokit.IOAHCIFamily    2.2.1
com.apple.iokit.IOUSBFamily    5.4.0
com.apple.driver.AppleEFIRuntime    1.6.1
com.apple.iokit.IOHIDFamily    1.8.0
com.apple.iokit.IOSMBusFamily    1.1
com.apple.security.sandbox    220
com.apple.kext.AppleMatch    1.0.0d1
com.apple.security.TMSafetyNet    7
com.apple.driver.DiskImages    344
com.apple.iokit.IOStorageFamily    1.8
com.apple.driver.AppleKeyStore    28.21
com.apple.driver.AppleACPIPlatform    1.6
com.apple.iokit.IOPCIFamily    2.7.2
com.apple.iokit.IOACPIFamily    1.4
com.apple.kec.corecrypto    1.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x384A53463235363634485A2D314731443120
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x384A53463235363634485A2D314731443120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

Thank you Clinton for such a fast reply! I actually did purchase AppleCare and even forwarded some logs to AppleCare support, but they all insisted it "probably" is/was a hard drive failure. Even that authorized center didnt find or even suggest that my MacBook has any problems at all! I will definitely let AppleCare know that a wise forum member mentioned to watch out for a GPU problem!
Thanks so much!

Imac keeps restarting on its own after installing update X?

Imac keeps restarting on its own after installing update X?

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IMac keeps restarting on its own

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Much to my dismay I don't have Applecare (that will change soon).
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My Razr Maxx was doing the same thing. Now it appears to be booting (constantly), but never actually boots. I can not even turn it off now. The only way it turns off is to let the battery die.
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Ipod keeps restarting on its own

I just plugged my ipod into my PC, and it just keeps restarting over and over again. The apple symbol comes up and looks good, then goes dark and restarts again. Then sometimes it gets to the menu and shows the do not disconnect logo, but then restarts immediatly. It did this all night long...hours and hours....what do I do?

Take a look at the article I provided a link to in my first post. Make sure your Hold switch is set to off, and try resetting your iPod a few more times. If your computer detects your iPod, try a restore with the latest iPod Updater (version 1.1.1). If your computer doesn't detect the iPod, try forcing it into disk mode.
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My iPhone 4 keeps restarting it's self & Won't Charge

"APPLE HARDWARE/SOFTWARE PRODUCT PROBLEMS WITH MINE & WORLDWIDE"
1.
24-06-2011
As from Friday 24th June 2011 when I purchased my iPhone 4 it Won't Charge, stays in the red & go above 5% even after 2-3+ days no difference charging plus I tried x4 different Apple charges but it made no difference at all to the problems with the iPhone 4.
2.
24-06-2011
iPhone 4 keeps restarting it's self every 30 seconds
3.
24-06-2011
I do a system restore many times via iTunes
4.
I do a hard reset by holding the power & home button for 45sec x5 times
5.
I do a battery calibration by holding the power & home button for 25secas I'm told via online forum
6.
Just finely get the iPhone 4 updated to latest 4.3.3 OS via iTunes
7.
I leave iPhone 4 to completely dis charge where it won't start at all & then recharge it where charge holds for a couple of hours but then only to turn itself off when the power meter is reading 64% but won't restart after pressing power button.
8.
So I pug the iPhone 4 back on its charger for a couple of hours but it still reads only 1% battery power so I do another by holding the power & home button for 25 seconds as I'm told via online forum up to which the battery meter reads 96% as to will not charge no higher than 93-96% but again the seconds later the iPhone 4 again starts keeping restarting it's self every 30 seconds nonstop all over again.
9.
Nothing has help with this piece of Apple ****.
10.
Reading more online forum where this is a very common problem with it seem that all iPhone models, iPad’s, iPod 4 it also had similar problems as did mine.
11.
Just finely get the iPhone 4 updated to latest x4.more times of the iPhone OS via iTunes which has made NO DIFFERENCE to the continued problems with this APPLE PIECE OF CRAP.
12.
01-09-2011 @ 8:08pm
I plug it in to my computer where it Shows it’s charging a CHARGING icon in the power bar at the top right hand corner of the screen & then a PowerPoint icon in the power bar at the top right hand corner of the screen where then continues to restart its self every 30 seconds.
13.
01-09-2011
Now after a doing a battery calibration by holding the power & home button for 25secas I'm told via online forum. But this time each time it restarts 90% charge, 85% charge, 80% charge, 76% charge & that continues like that again, again & again, what a piece of CRAP…
14.
01-09-2011
Again I plug it in to my computer where it Shows it’s charging a CHARGING icon in the power bar at the top right hand corner of the screen & then a PowerPoint icon in the power bar at the top right hand corner of the screen where then continues to restart its self every 30 seconds
15.
01-09-2011
I Plug it in & once more I do a system restore via Apple iTunes to see once more if it will make any difference, like that will do anything ‘YEA RIGHT”.. And the answer is “NO WHAT A SURPRISE” Now showing 74% charge, continuing to restart every 30seconds
16.
01-09-2011
72% charge, continuing to restart every 30seconds & then showing a PowerPoint icon in the power bar at the top right hand corner of the screen where then continues to restart its self every 30 seconds.
17.
01-09-2011
Then this happens during Sync after a do a system restore via Apple iTunes
18.
Now showing 74% charge & still continuing to restart every 30seconds.
19.
Won’t charge at all while turned on
20.
01-05-2012
Still won’t charge when plugged in plus there is NO CHARGE SYMBOL on the screen to show its charging & so it doesn’t charge...
21.
19-05-2012
Now upgraded to iPhone 4 iOS 5.1.1 & it now continues to REBOOT/RESTART every three to five second regardless of whether it’s plugged in or unplugged NOW & the ONLY way I can get some sort of charge into it is to turn off the iPhone 4 completely but only after it already plugged in to the power & after it’s already restarted it’s self again buy holding the POWER BUTTON down plus flicking the Phone shutdown touch screen button across But still not fixing it’s problem regardless of how many times I’ve upgraded the iPhones 4 iOS MAKING THE iPhone or any iPhone so far totally the most useless mobile phone I’ve ever had/owned & I’ve had a lot of Mobiles over the years that when I get them I test every feature they have to the max in order to make sure there are no problems with it but this time I’ve discovered that Apple iPhones are a piece of TOTAL CRAP and contacting Apple is imposable to do & Vodafone is almost just as bad & certainly not buy email HA?

Hi, did you ever solve this problem?
My 1 year old -- ha! one month out of warranty -- iPhone 4 has been having a nearly identical problem over the past few days.
It started by dying completely so I had the battery replaced, thinking it was simply battery issue.
It then worked again for a moment but started doing exactly what you describe, going through a reset cycle (longer than 30 seconds but who's counting). And it felt quite warm.
Did hard reset, plugged into wall charger and MBP USB but the new battery wouldn't even get a full charge (a whopping 92% after nearly two days). It would even lose battery when plugged in if I opened an app. And all the while plugged in, if I left the phone on, it would cycle through these resets. So I turned it off to try to charge it.
Now suddenly, it's dead again. Totally black, and hard reset does nothing. Up until two days ago there was nothing wrong whatsoever with this phone! And I hadn't even installed a new app that could be the root of the issue. No idea whatsoever what caused this.
Any help would be much appreciated!!

IPod keeps restarting :(....HELP pliz

itunes wont see it...now it keeps restarting so i cant even apply factory settings....what do i do ????

I just returned my ipod for warranty. Here's my story. Brand new 80 video ipod. Connected it to my computer and everything was fine with itunes. Then the battery ran out because it wasn't charging. Started reseting on it's own all night but never charged. Plugged it in to a wall charger and it charged fine. But as soon as I would unplug it the battery would run out. I left it on the wall charger for 8 hours and the same result. Says it's fully charged but then low battery as soon as I would disconnect it. So I called apple on the 6th, I received a box on the 7th, they got my ipod on the 8th, diagnosed on the 9th, and today I have a "Product Replacement Pending" which I think means they are sending me a new one. So if you are having the same problem, Call Apple!

Aptv keeps restarting itself for no apparent reason

For the last week or two my aptv has been restarting itself, usually when I put a program on pause
and come back a few min. later I find I'm back at the icon screen.
My software is up to date and my connection is very good so I'm really puzzled as to why it would
restart on it's own, and it seems to be happening more often.
As well Hulu seems a little strange, it keeps asking to quite out and restart after an "update" and
it will do this a few times a day, very strange.
Anyone else having these same problems?

I'm experiencing the exact same problems, and I don't think it's a network connectivity issue as I am connected via Ethernet not WiFi. I have also confirmed that none of my other devices are experiencing network drops (iPhone, laptop, desktop) at the same time my AppleTV is rebooting itself. I can replicate the restart problem like clockwork by going into HBO GO and scrolling down through the "Just Added" movies (screen goes blank, light on box blinks 4 times, ticking "thinking" wheel shows on screen, and then the home AppleTV screen displays); and I can almost always get the "Hulu Plus has updated, please exit and restart" message anytime I try to watch multiple shows of the same series back to back. I've updated my software, unplugged the AppleTV for a few minutes and retried it, reset to factory settings, and then done a complete restore (which took 40 min because it apparently found an update that the update screen didn't see) all to no avail. Nothing I have tried is fixing the problem. I'm wondering if there may be a bug with the latest software update?

Ipod touch 2g keeps restarting when in recovery mode

The other day my ipod started restarting on it's own while I was using it. To try and fix this I restored it to it's original settings. When I plugged it into my laptop (windows 7) itunes recognized the ipod as in recovery mode. When I tried to restore the ipod in itunes, the screen of the ipod went from the usb and itunes logo to a glitchy screen (it was shutting off and restarting, thus losing connection with the laptop) and then back to the usb screen. Ultimately, I got a 1611 error. I've tried all the suggestions for the 1611 error online (using a different computer, change usb port, put in dfl mode, etc.) but no matter what I do, my ipod keeps restarting when it's restoring. Help!

Error 1611: This error may indicate a hardware issue with your device. Follow the steps in this article. Alsoattempt to restore while connected with a known-good 30-pin Dock Connector cable, computer, and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value (00 499901 064000 0) can also confirm a hardware issue. Out-of-date or incorrectly configured proxy or security software, such as FoxyProxy, can cause error 1611. To troubleshoot third-party security software, follow these steps.
If you tried everthing above
(from:
http://support.apple.com/kb/TS3694#error1611)
Then you appear to have a hardware problem. I would make an appointment at the Genius Bar of an Apple store to confirm.

2014 MacBook Pro keeps restarting

Hello,
I am a Help Desk engineer and we have 14 brand new 2014 MacBook Pro's that we have delegated to the population. However one employee's MBP keeps randomly restarting on her about twice a day. Sometimes her MBP goes a few days without it restarting on it's own.
When her laptop crashed this is the log it produced:
panic(cpu 4 caller 0xffffff80078dc43e): Kernel trap at 0xffffff80078a6b98, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x000000000000007a, CR3: 0x00000002a7c91083, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0xffffff80282f81b0, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff81f66fb280, RBP: 0xffffff81f66fb2b0, RSI: 0x0000000000000200, RDI: 0xffffff80282f81b0
R8: 0x0000000000000000, R9: 0x0000000000000200, R10: 0xffffff803a645ea0, R11: 0x0000000000000246
R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0xffffff80282f81b8
RFL: 0x0000000000010246, RIP: 0xffffff80078a6b98, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x000000000000007a, Error code: 0x0000000000000000, Fault CPU: 0x4
Backtrace (CPU 4), Frame : Return Address
0xffffff81f66faf10 : 0xffffff8007822f79
0xffffff81f66faf90 : 0xffffff80078dc43e
0xffffff81f66fb160 : 0xffffff80078f3976
0xffffff81f66fb180 : 0xffffff80078a6b98
0xffffff81f66fb2b0 : 0xffffff800786cf28
0xffffff81f66fb440 : 0xffffff80079d3003
0xffffff81f66fb4a0 : 0xffffff8007a15bad
0xffffff81f66fb5a0 : 0xffffff8007b6bcca
0xffffff81f66fb630 : 0xffffff80079fe241
0xffffff81f66fb6b0 : 0xffffff7f898061bc
0xffffff81f66fb9e0 : 0xffffff7f89807ea8
0xffffff81f66fba20 : 0xffffff8007bb6271
0xffffff81f66fba80 : 0xffffff80079e055d
0xffffff81f66fbad0 : 0xffffff80079f50e0
0xffffff81f66fbb70 : 0xffffff80079e6c65
0xffffff81f66fbc20 : 0xffffff80079e7522
0xffffff81f66fbf50 : 0xffffff8007c40c63
0xffffff81f66fbfb0 : 0xffffff80078f4176
      Kernel Extensions in backtrace:
        com.sophos.kext.sav(9.1.55)[00000000-0000-0000-0000-000000000000]@0xffffff7f898 05000->0xffffff7f89809fff
BSD process name corresponding to current thread: mdworker
Mac OS version:
13F34
Kernel version:
Darwin Kernel Version 13.4.0: Sun Aug 17 19:50:11 PDT 2014; root:xnu-2422.115.4~1/RELEASE_X86_64
Kernel UUID: 9477416E-7BCA-3679-AF97-E1EAAD3DD5A0
Kernel slide:    0x0000000007600000
Kernel text base: 0xffffff8007800000
System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)
System uptime in nanoseconds: 2231054263771
last loaded kext at 1792374233355: com.apple.driver.AppleBluetoothMultitouch 80.14 (addr 0xffffff7f89832000, size 73728)
last unloaded kext at 126025387857: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f89528000, size 8192)
loaded kexts:
com.sophos.kext.sav 9.1.55
com.sophos.nke.swi 9.1.50
com.sophos.driver.devctrl 9.1.56
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleGraphicsDevicePolicy 3.6.22
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.2.7f3
com.apple.driver.AGPM 100.14.34
com.apple.driver.ApplePlatformEnabler 2.0.9d7
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHDA 2.6.3f4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.7f3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleCameraInterface 4.26.0
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelHD5000Graphics 8.2.8
com.apple.driver.AppleIntelFramebufferAzul 8.2.8
com.apple.driver.AppleBacklight 170.4.11
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AirPort.Brcm4360 842.21.65
com.apple.driver.AppleUSBXHCI 683.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.IOBluetoothHIDDriver 4.2.7f3
com.apple.driver.AppleMultitouchDriver 245.13.1
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothFamily 4.2.7f3
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.7f3
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.iokit.IOSurface 91.1
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.iokit.IOAcceleratorFamily2 98.23
com.apple.driver.AppleGraphicsControl 3.6.22
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBMultitouch 240.10
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.7
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.7
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.CoreStorage 380.70.2
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IO80211Family 640.36
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 686.4.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.iokit.IOStorageFamily 1.9
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookPro11,2, BootROM MBP112.0138.B07, 4 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 2.18f10
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.65)
Bluetooth: Version 4.2.7f3 14616, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0256F, 251 GB
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1
I have done the following:
Ran YASU Diagnostics utilities:
Cleared System, Local, User Cache
Cleared Browsers History & Cache
Cleared Download Cache
Removed Cookies
Clear Sys, Application & Archive logs
Ran Apple Diagnostics and no issues were reported.
Reset PRAM
Ran Disk Utility to find/repair any drive issues.
10 minutes after i handed her laptop back she came back and stated that it restarted on her again. The only thing that gets plugged into this laptop is an external monitor and the power cable. I explained to her to try running with it unplugged to see if it restarts again.
Can you view the issue by the log i sent you?
Thank you!

Hello,
I am a Help Desk engineer and we have 14 brand new 2014 MacBook Pro's that we have delegated to the population. However one employee's MBP keeps randomly restarting on her about twice a day. Sometimes her MBP goes a few days without it restarting on it's own.
When her laptop crashed this is the log it produced:
panic(cpu 4 caller 0xffffff80078dc43e): Kernel trap at 0xffffff80078a6b98, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x000000000000007a, CR3: 0x00000002a7c91083, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0xffffff80282f81b0, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff81f66fb280, RBP: 0xffffff81f66fb2b0, RSI: 0x0000000000000200, RDI: 0xffffff80282f81b0
R8: 0x0000000000000000, R9: 0x0000000000000200, R10: 0xffffff803a645ea0, R11: 0x0000000000000246
R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0xffffff80282f81b8
RFL: 0x0000000000010246, RIP: 0xffffff80078a6b98, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x000000000000007a, Error code: 0x0000000000000000, Fault CPU: 0x4
Backtrace (CPU 4), Frame : Return Address
0xffffff81f66faf10 : 0xffffff8007822f79
0xffffff81f66faf90 : 0xffffff80078dc43e
0xffffff81f66fb160 : 0xffffff80078f3976
0xffffff81f66fb180 : 0xffffff80078a6b98
0xffffff81f66fb2b0 : 0xffffff800786cf28
0xffffff81f66fb440 : 0xffffff80079d3003
0xffffff81f66fb4a0 : 0xffffff8007a15bad
0xffffff81f66fb5a0 : 0xffffff8007b6bcca
0xffffff81f66fb630 : 0xffffff80079fe241
0xffffff81f66fb6b0 : 0xffffff7f898061bc
0xffffff81f66fb9e0 : 0xffffff7f89807ea8
0xffffff81f66fba20 : 0xffffff8007bb6271
0xffffff81f66fba80 : 0xffffff80079e055d
0xffffff81f66fbad0 : 0xffffff80079f50e0
0xffffff81f66fbb70 : 0xffffff80079e6c65
0xffffff81f66fbc20 : 0xffffff80079e7522
0xffffff81f66fbf50 : 0xffffff8007c40c63
0xffffff81f66fbfb0 : 0xffffff80078f4176
      Kernel Extensions in backtrace:
        com.sophos.kext.sav(9.1.55)[00000000-0000-0000-0000-000000000000]@0xffffff7f898 05000->0xffffff7f89809fff
BSD process name corresponding to current thread: mdworker
Mac OS version:
13F34
Kernel version:
Darwin Kernel Version 13.4.0: Sun Aug 17 19:50:11 PDT 2014; root:xnu-2422.115.4~1/RELEASE_X86_64
Kernel UUID: 9477416E-7BCA-3679-AF97-E1EAAD3DD5A0
Kernel slide:    0x0000000007600000
Kernel text base: 0xffffff8007800000
System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)
System uptime in nanoseconds: 2231054263771
last loaded kext at 1792374233355: com.apple.driver.AppleBluetoothMultitouch 80.14 (addr 0xffffff7f89832000, size 73728)
last unloaded kext at 126025387857: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f89528000, size 8192)
loaded kexts:
com.sophos.kext.sav 9.1.55
com.sophos.nke.swi 9.1.50
com.sophos.driver.devctrl 9.1.56
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleGraphicsDevicePolicy 3.6.22
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.2.7f3
com.apple.driver.AGPM 100.14.34
com.apple.driver.ApplePlatformEnabler 2.0.9d7
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHDA 2.6.3f4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.7f3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleCameraInterface 4.26.0
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelHD5000Graphics 8.2.8
com.apple.driver.AppleIntelFramebufferAzul 8.2.8
com.apple.driver.AppleBacklight 170.4.11
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AirPort.Brcm4360 842.21.65
com.apple.driver.AppleUSBXHCI 683.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.IOBluetoothHIDDriver 4.2.7f3
com.apple.driver.AppleMultitouchDriver 245.13.1
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothFamily 4.2.7f3
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.7f3
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.iokit.IOSurface 91.1
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.iokit.IOAcceleratorFamily2 98.23
com.apple.driver.AppleGraphicsControl 3.6.22
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBMultitouch 240.10
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.7
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.7
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.CoreStorage 380.70.2
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IO80211Family 640.36
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 686.4.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.iokit.IOStorageFamily 1.9
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookPro11,2, BootROM MBP112.0138.B07, 4 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 2.18f10
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.65)
Bluetooth: Version 4.2.7f3 14616, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0256F, 251 GB
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1
I have done the following:
Ran YASU Diagnostics utilities:
Cleared System, Local, User Cache
Cleared Browsers History & Cache
Cleared Download Cache
Removed Cookies
Clear Sys, Application & Archive logs
Ran Apple Diagnostics and no issues were reported.
Reset PRAM
Ran Disk Utility to find/repair any drive issues.
10 minutes after i handed her laptop back she came back and stated that it restarted on her again. The only thing that gets plugged into this laptop is an external monitor and the power cable. I explained to her to try running with it unplugged to see if it restarts again.
Can you view the issue by the log i sent you?
Thank you!

Mail keeps running on it's own?

New Macbook Pro... I don't want to use the built in mail app. But it keeps popping up every few times I boot up, or my Macbook wakes up from sleep, asking to be set up. I've checked, and it does not have "Open At Login" checked in the dock, and it's not in "Login Items" in System Preferences. However it keeps starting on it's own and asking to be set up. Super annoying! Here's a screenshot of what it wants me to do:
How do I disable Mail from starting up on it's own?
Thanks!

There is probably some other program that is running and trying to send a message. Many programs have a mail to option which would open the default mail application of the computer. If there is a different program you'd like to use you can change the default mail program in Mail>Preferences. Is there a program you frequently have open when the issue occurs? If you create a new user and go in to that user does the issue persist? If restart in safe mode, start while holding shift, does the issue persist?

System keep restarting - U310 Touch

has porn virus on laptop and used mscomfig to go to safe mode with networking. Now it just keep restarting over and over. can't get into windows at all. Anyone know how to stop this?

You are wanting to create a thumbdrive for Windows 8 that you can boot to if you need to troubleshoot the system, correct? You are looking for this, http://windows.microsoft.com/en-us/windows-8/create-usb-recovery-drive
But I am also curious as to your first problem. When you go into safe mode thru MSCONFIG, you leave yourself open to this sort of continuos reboot. To get out of it you need a program called EasyBCD so that you can edit the Boot Configuration and get out of the loop. There are tons of instructions that will get you thru using this.
https://neosmart.net/wiki/easybcd/
So if you are the kind of user that is fixing your own system or systems belonging to other people, you may want to take a look at this utility. It might save you a lot of headaches. I have not used it myself, because with Windows 7 I can still boot into safe mode normally, but with Windows 8 and newer, that is not an option.
Hoov
Microsoft MVP - Consumer Security
SpywareHammer.com

L355-S7812 Keeps Restarting on it's own

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