L505-ES5018 Sound is terrible

I recently purchased this laptop because I've always had good luck with Toshiba.
However after a few weeks, I am unhappy with using this laptop.
The sound on the L505-ES5018 is terrible.
I would have to turn the speakers all the way up to hear a video or movie or even music.
It sounds like I'm listening to it on AM radio from the 1970s.
I'm so unhappy I'm unsure of what to do with this laptop as it doesn't seem the sound will get any better.
Is this a call to tech support or is this what they are selling for (or I should say what I bought) $500+ which I feel I've been duped.
Thanks.
Chris

I made two phone calls tonight regarding the sound on this laptop.
First call was a man (he never gave me his name).
Went through reinstalling the drivers and fixing the settings.
Still a tinny sound that sounds like I'm listening to audio clips on my windows 3.1 computer without a sound card.
The call ended with him telling me "If you are unhappy with the sounds then buy external speakers."
The phone then disconnected - don't know if he released the call or if it just "disconnected."
What is the point of a laptop if I have to carry around external speakers?
Called back again and got Karen.
I was told the same thing - You will either have to buy external speakers or use headphones.
Are you kidding me? What kind of company states this to a customer who spent over $500 (may not be a lot to them but it is to me) for a piece of equipment that's portable to buy and carry around external speakers?
So what's the point of the speakers in the laptop? To make it seem like I'm back in 1993 listending to my audio clips on window 3.1's internal speaker?
So thank you Toshiba - I'm out $500+ and very unhappy with the POS I bought a month ago and cannot comfortably listen to anything on it. I'll be sure to tell others what type of tech support you have and that your laptops are not consistent in quality even thought you are paying more for it than others.

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Low audio on L505-ES5018

I can hardly hear the external speaker output on my brand new Toshiba L505-ES5018. All volume controlls appear to be up but it's still very low. Headphone volume seems to be fine.

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First, Download and install the latest Realtek HD Audio drivers from the Realtek website. If the ".exe" or executable file version of the Realtek HD audio driver is downloaded, this file may need to be run twice (run installer, reboot computer, run the installer a second time, then reboot the computer a second time) to properly install the audio driver.
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Once the Realtek drivers have been updated and the "Loudness Equalization" has been enabled the system sound audio level is much louder, however the DVD and Audio CD audio levels might continue to be low for some users. Some find that setting the Equalizer, found under the Realtek HD Audio Manager Sound Effects tab or on the Speaker Enhancement tab, to "Powerful" seems to help with the sound levels.

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Go to Solution.

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Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
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DigiMagic wrote:
It looks like this bug is known and not fixed for more than a year: https://forums.lenovo.com/t5/Android-Yoga-Series-Tablets/Yoga-10-very-bad-Bluetooth-sound-quality/m-...
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L505-ES5018 Sound is terrible

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