L7380 Won't Print After Multiple Diagnostic​s

My printer won't print. I've rebooted it and my computer more than once. I've downloaded updates from HP. I've run the Diagnostic Utility five times. I am trying to print PDF files, and other files - but no luck. What can I do? Also, some files that were sitting in the queue for more than a week printed today when I connected the printer again after many days disconnected. Is it a memory issue with the printer - can it not cope with large files, or PDF or what???
Thanks in advance for your help.

Hello Stormie9,
Thank you for the details of the issue you are experiencing when printing from your iPad.  You have taken some really good steps already to isolate and troubleshoot the issue. 
I found an additional resource with a few more steps.  You can skip any steps you have already taken, but step 3 specifically stands out for the issue you described:
If you are unable to print, or if you see the message "No AirPrint Printers Found"
Verify that the printer:
Has power and is turned on. If it has power, turn the printer off and then on again to see if that resolves the issue.
Is connected to the same Wi-Fi network as the iOS device.
Has the latest firmware version installed.
Has paper with enough ink or toner installed.
Is free of any errors displayed on the printer's control panel.
If necessary, consult the printer documentation or contact the printer vendor for help with the above steps.
You can find the full article here:
AirPrint Basics
http://support.apple.com/kb/HT4356
Thank you for using Apple Support Communities.
Best,
Sheila M.

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