L7590 Error message won't go away "ink cartridges appear to be missing or damaged" HELP!

I opened the door to get my cartridge numbers.  The numbers are not visible so I closed the door.  Now I am getting a meaasge that my cyan and black cartridges are missing or damaged.  Both were almost brand new.  I have now removed and reinstalled them and removed power to the printer overnight.  It won't clear up.  I need help, please!   Thanks!

I'd advise calling HP phone support. You'll need to tell them the warranty ends date written on the cartridge...(no need to enter it on the website, as that's just for printer warranty)
http://welcome.hp.com/country/us/en/wwcontact_us.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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    http://welcome.hp.com/country/us/en/wwcontact_us.html
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

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