L7590 Print Heads replaced & still does not print

Have replaced black/yellow printhead, started machine up and get new message to replace both the black/yellow head and magenta/cyan head. Printer will not operate. Ran diagnostic. No help. If I just replace the magenta/cyan head will the printer work? or am I throwing good $$ after bad? Can the new head be defective?

Will the printer make a copy? If so the issue lies in the connection to the computer or the driver. If copies are also blank then I would sugest you try the solution shown in this post.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Hi Jokurone,
I understand you have a Photosmart C309n that has stopped printing black. I'm sorry to hear this has been happening, but I will do my best to assist you.
I would recommend following this Print Quality document as it will help determine whether the issue is with the hardware or the software. If your test pages come out with black then it may very well be a software issue. However, if the test pages come out with no black still it's a hardware issue with the printer. In that case if you follow through that document and the black still isn't printing then you can have a look at Bob_Headrick's post about soaking your printhead.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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The HP ePrint does not support web pages printing
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Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Hi raavindra,
Welcome to the HP Forums.
I see that you are having some issues when attempting to do a scan or a copy.
So I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Write me back when you have time and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
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L7590 Print Heads replaced & still does not print

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