L7680 All-in-one, won't pick up paper and print when sending MS word Document to printer

This printer has worked great for over 2 years. If I do a print test page it works fine. It prints out a fax confirmation page fine. When I send a document from MS word to printer I can hear it trying but it won't pick up paper. Says empty, add paper yet there is paper in bed. I have done all the  tests suggested by HP. partial reset, tried reloading software, cleaning, adjusting, etc. Any Ideas would be appreciated

Hi,
From your post, you indicated "cleaning"... have you cleaned the rollers as described in step 4 of this document?
Printer doesn't pick up paper
Paper fiber "build up" occurs on older printers and rollers occasionally need cleaned.
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