L7680 Repeating Alignment Failure

Please help. Had a paper jam a couple weeks ago (first one ever). Removed paper. Then received error of Y/B printhead failure. Replaced printhead with brand new HP printhead. Manual says to clean contacts with soft clean cloth. Later in manual it says to make sure you "dry" the contacts. Never used anything but a dry soft cloth. After this was all done and installed it then tried to do an alignment. Now all I get is alignment failure. I replaced all cartridges yesterday. Same message "alignment failure". Faxes print fine but everytime I print from the PC or our as400 it prints an alignment page and fails which of course wastes ink, paper, etc. The alignment page prints about half way and then stops and spits it out.
Any suggestions? I love this printer and use it constantly.

Just an FYI. At one point I received a message that my y/b printhead needed to be replaced. I did this but it continued with the alignment failure. I went ahead and replaced the m/c printhead. Problem fixed. Printer works great again. Cost a little bit of money (could have bought a new printer) but oh well................

Similar Messages

8500 alignment failure after installing new print heads

I replaced the print heads in the 8500 all-in-one wireless and get the alignment failed. printer will print documents sent to it but follows with an alignment print page. displays alignment failure alert.always prints alignment test page after every document printed.  Note: replaced the print heads about two years ago without any problem.    patrick

Hello , I see here you are trying to get the alignment to complete successfully on the Officejet 8500, and I may have some suggestions for you. Seems odd, but the first thing I recommend is cleaning the scanner glass and white backing on the lid. Clean the ADF scanner glass strip, the white ADF plastic strip, the scanner lid, and the scanner glass. Sometimes particle's or debris on the glass can interfere with the alignment process, even on these printers that use the semi-automatic alignment process. Use only glass cleaner to clean the scanner glass. Do not use cleaners that contain abrasives, acetone, benzene, or carbon tetrachloride. These substances can damage the printer. Avoid isopropyl alcohol (rubbing alcohol) because it can leave streaks on the glass.  Spray a clean, soft, lint-free cloth with mild glass cleaner - to protect the scanner, do not spray the glass cleaner directly on the glass.  You will want to clean the ADF scanner glass strip, the white ADF plastic strip, the scanner lid, and the scanner glass.  You could check and see if you have missed anything by reviewing or even repeating the steps in this document; Fixing Print Quality Problems for the HP Officejet Pro 8500 All-in-One Printer Series (A909). As well as the steps listed in An 'Alignment failed' Error Message Displays on the Printer Control Panel. Make a Note: HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this post might not resolve the issue you experiencing.  Another thing you could try would be to clean the electrical contacts on the printheads and inside the unit. Follow these steps to clean the electrical contacts on the printhead and inside the product. (Pulled from this document.) CAUTION: Follow these steps carefully to avoid damaging the sensitive electrical components.
Step one: Clean the contacts on the printheadNOTE: The ink nozzles on the printheads might clog if you expose them to air for more than a few minutes. The ink nozzles also might clog if you do not use the product for long periods of time.Make sure that the product is turned on.Open the top cover of the product.Press and hold the OK button for five seconds. The carriage moves to the left side of the product. Release the OK button.CAUTION: Proceed only if the carriage is on the left side of the product. If it is not, the printheads will be damaged when you install them. If the carriage does not move over, try turning the product off and on againWait until the carriage is idle and silent.Unplug the product power cord from the electrical outlet.NOTE: Do not turn the product off by pressing the Power button (). This causes the carriage to move out of reach.Lift the printhead latch.
Figure : Lift the printhead latch
Lift the handle on the printhead that the error message indicates is missing or damaged, and then pull the printhead out of its slot.
Figure : Lift the handle to remove the printheadUse a dry, soft, lint-free cloth to remove any ink from the electrical contacts on the printhead.CAUTION: Wipe only the electrical contacts. Wiping the ink nozzles, located on the underside of the printhead, can damage the printhead. Do not touch the nozzles. Doing so permanently damages the ink nozzles, and the ink stains clothing.Figure : Electrical contacts and ink nozzles
Electrical contactsInk nozzlesWipe the electrical contacts with the swab until no ink residue remains.Wipe the electrical contacts with a fresh cloth to dry them and remove lint.After the electrical contacts on the printhead are clean and dry, place the printhead on a sheet of paper or a paper towel. Make sure that the ink nozzles face up and do not touch the paper.
Step two: Clean the contacts inside the productUse a fresh, dry, soft, lint-free cloth to clean the electrical contacts inside the product.
Figure : Clean the electrical contacts inside the product
Allow at least five minutes for the contacts to dry. Check the contacts for lint or debris, and then dry or clean the contacts again if needed.Step three: Restart the productPlug the product power cord into the electrical outlet.Press the Power button () to turn on the product. 'Printhead missing or damaged, replace the printhead' displays on the control panel.Insert the printhead into its color-coded slot. Press down firmly on the printhead to make sure that the electrical contacts touch.Pull the printhead latch all the way forward, and then press down to engage the latch.NOTE: You might have to press firmly to engage the latch.If the error message indicates that both printheads are missing or damaged, repeat the steps in this procedure to clean the other printhead.Close the top cover of the product. The product restarts and then prints an alignment page.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution. You can review the Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies, to find out if your printheads are in warranty. If the issue persists please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance.  Please let me know if these steps resolved your issue, or if there is anything else I can do to help.  I look forward to hearing from you!  Thanks,

Alignment failure - HP Officejet Pro 8500A Plus

I have an HP Officejet Pro 8500A Plus all-in-one printer. The printheads failed and I bought authentic HP printheads (two), installed them and I still get the alignment failure error. The print quality is excellent on all quality and alignment reports that I have printed. What is the problem and what is the solution?
Craigranderson

Hi craigranderson, and welcome to the HP Forums.
I see you are experiencing an alignment failure. I would like to try and help.
I would suggest performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend following the steps in this document on an 'Alignment failed' Error Message Displays on the All-in-One.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet 6310 All-in-One alignment failure error

Unable to copy. When I turn on printer it attempts to align print heads but produces error message "Alignment failed". I can print from computer.
Thanks.
CJCJC

Hi @CJCJC,
Welcome to the HP Forums!
I noticed that you are getting the alignment failure error with your HP Officejet 6310. I am happy to help you with this issue!
I would suggest a hard reset, by going to this post, How to perform a Hard Reset, by @Rich1. It is important that the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Also, I would recommend making sure none of your ink cartridges are low or empty, and that they are Genuine HP ink cartridges.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Alignment Failure

i just bought a new c6380, right out of the box, have the same problem with alignment failure. called hp customer service, tells me i have to bring the inks and the printhead to get replaced. i bought the thing brand new. they also tell me there is a chance the ink may not get replaced if the ink level is low!!!! the ink level is low because the freaking printer used up all the ink when it was printing multiple alignment test pages, not because i had printed anything else other than the test photo which the installation software asked me to print. this thing is completely useless... will never buy an hp product ever again. <text deleted>
Message Edited by WendyM on 08-02-2009 10:17 AM

Please read this post then provide some details. What printer model? What operating system? Are there any error messages on the printer or computer screen?
For alignment to succeed both black and color must properly print. Some models require the printed page to be loaded in the printer and then a button pressed to complete the alignment, other models have automatic alignment.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Alignment failure and Black ink does not print

Aligning failure message.
Black ink does not print.
I selected clean print head-more than once.
This question was solved.
View Solution.

Hi @privat_
I'd like to help you be able to print again. I understand your colored cartridges are working, but the black ink is not. Please begin with the steps in the following document; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-On...
If you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if he printer and printhead are out of warranty. Hot Water Printhead Flush - HP Ink Series Printers with removable Printhead.
I have recommended this solution to others and have seen success, but I can not guarantee this will resolve the issue, it is an end of the line kind of effort. I hope it helps.
PaganC wrote:
flushing it worked, Yeah!!!!!!! thanks for your help.
Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on a newer model, or discuss the option of replacing the printhead! If after all of our efforts the issue remains, I suggest calling HP. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
Thanks for reaching out to the HP Forums. I hope one of my recommendations resolves the issue.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Printhead Alignment Failure on Officejet Pro 8500A Premium

While printing a series of pages using two-sided printing, the print quality got worse and worse. I cleaned the printheads to the third level, but no improvement in quality. After trying to align the printheads, I received the message "alignment failure". I have re-set the printer by unplugging, but that does not help. Any suggestions?

Hi @Rhump and welcome to the HP Forums!
I'm sorry to hear your printer hasn't been able to complete the alignment, but I will certainly do my best to help out
With the black ink not coming out of the printer, I will suggest that you follow the steps within this Printer Prints a Blank Page or Does Not Print Black or Color Ink document. If that doesn't resolve the issue, can you please let me know what country you're in? Thanks!
Hope to hear from you soon!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Officejet 6500 Alignment failure

All of the instructions have been following to clear the alignment failure message. A new printhead and new cartridges have been installed. Both cartridges and printhead have been aligned. The blue ink does not print although the ink level is high and it is a new cartridge. Reset instructions have been followed. I have searched for an HP authorized service shop but none are available for this printer.

If cyan is not printing the alignment will fail. The document here may help resolve cyan not printing on your Officejet 6500. Be sure to check the vents are not clogged as shown in solution two. If the above does not resolve the issue the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Hp 7680, message says: alignment failure after going in tools menu and starting alignment tab.

Diagnostic page is not readable, Alignment failure message results when trying to print. Tried alignment tool but does not work.

This document may help:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00720653&cc=us&dlc=en&lc=en&product=1153494&tmp...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

9iFS R2 on Windows 2000 repeated install failure - help !!

Hi All,
here is a desperate plea for help with 9iFS R2 on Windows 2000, service pack 2, the story so far ....
1) clean install of windows 2000 with service pack 2, network configured and working.
2) install Oracle 9i R2 database and configure tnsnames.ora and sqlnet.ora as per the oracle by example documents for R2
3) reboot machine and all service come up fine
4) install Oracle 9i R2 Application Service with option A to just install web server and cache stuff. This is installed in its own oracle home, all seems fine, reboot the machine.
5) all the services come up fine ( so far so good eh !! )
6) follow the pre-installation for 9iFS R2 ( as per the solaris install notes as i can't find any windows specific ones ). This includes the creation of a tnsnames.ora file in 9iashome\9ifs\network\admin, checking of the configuration required for 9iFS, all seems fine. Reboot the machine and all services come up fine.
7) start the 9iFS install, this is installed into the 9ias home as per the instruction. Install proceeds, enter config information, various connection tests are performed ok, and then we get to the 'configuring oracle 9iFS' screen which has a whole load of tasks which the installer then works its way through. When it gets to the 'executing setup scripts' option ( second from bottom ) it immediately throws a java exception, about 'file access denied', 'unable to create ifs directory' with no error code or anything else. The configuration screen then exits, and says installation complete successfully ! As you can imagine it hasnt, and nothing is configured. I have repeated this 4 full times now, reading the oracle install docs very carefully. Same thing every time. However, and this is the strange part. If at that point, I uninsall 9iFS using the oracle installer, and then try and reinstall 9iFS again, when it gets to the section of where to create the schema, and i tell it the same IFSSYS as the one created previously, it will then warn me its going to delete it and create a new one with the same name. I select 'yes' create it again and this time the install completes with no errors ! Hurray you think, ahhhh BUT....
8) reboot the machine, start up the browser to point at the local machine port 1810, and log in successfully. Then select the node on port 15x41 ( sorry cant quite remember port number ) as per the post installation docs, and told to 'launch it'. This i do, providing the administration account user name and password which has been used to install everything so far. Explorer sits for about 60 seconds then returns to the screen with the portal node still down. I have tried starting the node and domain to no avail, both fail to start with no reason for the failure and nothing in the 9iFS\logs to explain whats failing - sigh.
OK the questions
1) why do i initially get this file access denied problem so failing the install - is this a known windows problem ?
2) When i do get the install to complete by reinstall 9iFS and rebuilding the schema can I not then start the node or domain ?
In effect I am installing all these on a single machine with 1 Gig of memory for evaluation and prototyping as a possible Document Management System which we can build custom solutions upon. With being unable to install it at all we are at a total loss. Can some one save my sanity and remaining hair and offer some help/suggestions as to why this is not working ?
best regards
Tom

Thomas,
thanks for your hints, it helped me quite well getting iFS installed on my machine! But when I try to start iFS from the administration GUI I do have excactly the same problem like you:
start up the browser to point at the local machine port 1810,
and log in successfully. Then select the node on port 15x41
as per the post installation docs, and told to 'launch it'.
This i do, providing the administration account user name and
password which has been used to install everything so far.
Explorer sits for about 60 seconds then returns to the screen
with the portal node still down. I have tried starting the
node and domain to no avail, both fail to start with no reason
for the failure and nothing in the 9iFS\logs to explain whats
failing - sigh.At first my thought was iAS might have problems with special characters in the admin's name or password (due to security guidelines we had to change the admin's name). But also with alphanumeric name and password it doesn't work.
Furthermore, also starting iFS using the BATch files doesn't work always. The services seem to start up correctly, but I'm not able to connect via share, FTP, HTTP or anything.
It got worse when I accidently called "ifsundeployear.bat": after that I no longer was able to redeploy the iFS's EAR, I only get error messages complaining inconsistency between local config files and the repository. Logfiles didn't help at all. So at the moment I'm reinstalling everything once more, sigh.
Did ANYONE get iFS started the way it's supposed to be under Windows 2000?
+Lutz

Printer problem- on new cartridge- repeats alignment test and later repeats documents

I replaced the black ink cartridge on my HP PSC 1410 All IN ONE. Often it then repeats the alignment test each time, I turn it on. The second problem is that when I print a document and indicate ONE copy, it continues printing multiple copies. Do you know why it does these things or how they can be corrected?
I have had this problem a couple of years now and wasted a lot of ink and paper. Is there some kind soul who knows the solutions?
[text removed for privacy]

The PSC 1410 will print an alignment page after a new cartrdige is installed. If the alignment is not completed the printer will continue to print alignment pages. To complete the alignment place the alignment page on the scanner aligned to the lower left corner and press the scan button as described here.
Regards,
Bob Headrick, Microsoft MVP Printing/Imaging
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

How to repeat alignment guides on every page?

In my Pages document I have set a few alignment guides. I would like to repeat those on every page, without adding them manually. Just like a master object, I would like to add the guides to the 'masterpage'.

They are part of any captured Master Page just as anything else on that page is.
If you don't know how to capture Master Pages:
http://www.freeforum101.com/iworktipsntrick/viewtopic.php?t=215&highlight=captur e&mforum=iworktipsntrick
Peter

HP Officejet 8620 Pro - repeated printer failure

An employee has a problem with a printer. It keeps saying "printer failure" Please restart it....over and over. Then it says contact HP if the message keeps showing up. lol!! that isn't very helpful at all. After an hour of trying to "contact HP" I have resorted to this forum for help. Can anyone help me? This printer is unavailable for chat and phone support points me to online. Round robins are supposed to be non-existent....except for support at HP Thanks

HI , Thanks for reaching out to the HP Support Forums! I understand that there is an error message, which reads 'Printer Failure' on the HP Officejet Pro 8620 e-All-in-One Printer. I also see that you would like the contact information for HP Technical Support. I would like to assist you. Here's a document I would recommend that you try, HP Printers - 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error Message Displays.
HP Officejet Pro 8600, 8610, 8620, 8630, 8640, and 8660 e-All-in-One Printer Series - An 'Ink System Failure' Error Message Displays on the PrinterThis document is for HP Officejet Pro 8600, 8610, 8615, 8620, 8625, 8630, and 8660 e-All-in-One printers.An 'Ink System Failure' error message displays on the printer control panel. The printer does not print. IMPORTANT NOTE: If a similar message displays with ' Printer Failure' in the title, go to A 'Printer Failure' Message That Might Include an '0x610000f6' or '0x61xxxxxx' Error Code Displays on the Computer. If you see 0X6 in the error message, go to this link. If not continue.Step 1: Use genuine HP ink cartridgesIf ink cartridges are loaded in your printer that are not compatible with your printer, it might cause an error message.Video of replacing an ink cartridge The following video demonstrates how to replace cartridges. If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.Go to the HP SureSupply website.Scroll to the bottom of the page, then make sure the country/region location is correct.Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.Genuine HP ink cartridges can also be purchased from other retailers. Step 2: Reset the printerResetting the printer might clear the error message.Turn the printer on, if it is not already on.Wait until the printer is idle and silent before you continue.With the printer turned on, disconnect the power cord from the rear of the printer.Unplug the power cord from the wall outlet.Wait at least 60 seconds.Plug the power cord back into the wall outlet. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.Reconnect the power cord to the rear of the printer.Turn on the printer, if it does not automatically turn on.The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.If the error message persists, continue to the next step. Step 3: Remove the ink cartridges, and then check the error messageRemoving the ink cartridges and checking for the error message can help diagnose the printer issue. Remove the ink cartridges, and then check for the error message.Slip your fingers into the slot on the left side of the printer, and then pull forward to open the ink cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before you proceed.Figure : Open the ink cartridge access doorMake sure that the colored dot on the ink cartridge label matches the colored dot on the carriage slot.Figure : Colored dot on the ink cartridge label should match the colored dot on the carriage slotPush in on the front of the ink cartridge to release it, and then pull the ink cartridge toward you to remove it from its slot.Figure : Remove the ink cartridge from its slotRepeat these steps for the other ink cartridges.Close the ink cartridge access door.Figure : Close the ink cartridge access doorLook at the control panel.If the printer displays an 'Ink System Failure' message on the control panel, then skip to Update the printer firmware.If the message has changed to 'Replace the (), (), (), or () Ink Cartridge' then continue to the next step.Step 4: Clean the ink cartridges, and then check the error messageCleaning the ink cartridge contacts and replacing them one at a time can help determine if a specific ink cartridge is causing the error message.Gather the following materials:Distilled or bottled water (tap water can damage the ink cartridges)A clean, lint-free clothA clean, dry cotton swabLightly dampen a clean, lint-free cloth with bottled or distilled water.Gently wipe the copper-colored contact on one of the ink cartridges.Figure : Copper-colored contact on the ink cartridgeWipe the contact with a dry lint-free cloth before proceeding to the next step.Repeat steps 2-4 for the three remaining ink cartridges.Carefully reinsert one of the ink cartridges into its slot, and then push the ink cartridge forward until it clicks into place.Figure : Push the ink cartridge forward in the slot until it clicks into placeClose the ink cartridge access door.Figure : Close the ink cartridge access doorCheck the printer control panel to see if the error message persists.If the 'Ink System Failure' message displays, replace the ink cartridge you just reinstalled. If you have replaced the ink cartridge and the error message persists, continue to the next step.If the message has changed to 'Replace the (), (), (), or () Ink Cartridge' then repeat steps 6-8 for each indicated ink cartridge remaining. If you have cleaned and replaced all of the ink cartridges and the 'Ink System Failure' message displays, continue to the next step.If the error message does not display, you do not need to continue troubleshooting.Step 5: Update the printer firmwareUpdating the printer's firmware might clear the error message. Update the printer firmware. NOTE: The HP printer must be connected to a wired (Ethernet) or wireless network with an active Internet connection to receive updates.From the home screen on the product control panel, touch the ePrint icon ().Wait for the product to connect to the ePrint server. The ePrint status displays.Touch Settings on the bottom left corner of the screen.Touch Printer Update, and then touch Check for Update Now. NOTE: Check for updates every week to make sure that you are getting the most out of your HP product.If the error message persists, continue to the next step. Step 6: Remove the printheadIf there is paper obstructing the printhead or if the printhead is not seated correctly, it might cause an error message. Turn on the printer, and then remove the printhead.Press the Power button to turn on the printer, if it is not already on. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.Place your fingers into the slot on the left side of the printer, and then pull to open the cartridge access door. Allow the carriage to move to the cartridge access area, and the carriage stops moving.Figure : The slot on the side of the printerDisconnect the power cord from the rear of the printer. Unplugging the printer prevents the carriage from moving. WARNING: You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.Lift the carriage latch.Figure : Lift the carriage latchGrasp the sides of the printhead, gently lift and remove the printhead from the carriage. NOTE: Do not remove the cartridges from the printhead. You can safely remove the printhead with all of the cartridges inserted.Figure : Remove the printhead CAUTION: The nozzle area on the bottom of the printhead is fragile! Make sure that the bottom of the printhead does not bump or rub on the printer. Do not touch the nozzles or electrical contacts. Touching these areas can cause electrical failures or print quality problems.Figure : Nozzles and electrical contactsNozzlesElectrical contactsPlace the printhead assembly (with the cartridges still installed) upside down on a clean sheet of paper. CAUTION: Do not leave the printhead assembly outside of the printer for an extended period. Doing so can result in damage to the printhead or the printer.Figure : Printhead upside down on a clean sheet of paper Step 7: Inspect the carriage path where the printhead sitsUse a flashlight to check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, errors are likely to occur.Use a flashlightPaper jammed in carriage path Step 8: Insert the printhead, and then lower the carriage latchReinstall the printhead, and then check to see if the error message persists.Grasp the sides of the printhead and turn it right side up with the nozzles facing down and the electrical contacts facing away from you.On the front of the printer, insert the printhead into the carriage, ensuring that the electrical contacts face the inside of the printer. As you guide the printhead into the carriage, it lowers into the carriage as it seats. CAUTION: The nozzle area on the bottom of the printhead is fragile! Make sure that the bottom of the printhead does not bump or rub on the printer. Do not touch the nozzles or electrical contacts. Touching these areas can cause electrical failures or print quality problems.Figure : Insert the printheadGently rock the printhead to the left and right to make sure that the printhead fully seats in the carriage.Carefully lower the carriage latch to secure the printhead.Figure : Lower the carriage latchVerify that the carriage latch is down.Figure : Carriage latch positionsCarriage latch is upCarriage latch is downClose the cartridge access door.Reconnect the power cord to the rear of the printer.If the printer does not turn on by itself, press the Power button to turn it on. NOTE: The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.If the error message persists, continue to the next step. Step 9: Reseat the printhead up to three timesSometimes error messages persist after inserting the printhead. To clear any error messages, reseat the printhead up to three times. NOTE: You do not need to remove the printhead from the carriage.Slip your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before proceeding.Figure : Open the cartridge access doorSlot on the left side of the printerUnplug the power cord from the rear of the printer. Unplugging the printer prevents the carriage from moving. WARNING: You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.Lift the carriage latch.Figure : Lift the carriage latchGrasp the sides of the printhead, and then slightly lift the printhead without fully removing it from the carriage.Figure : Slightly lift the printheadReinsert the printhead into the carriage to reseat it. As you guide the printhead into the carriage, it lowers into the carriage as it seats.Figure : Reseat the printheadGently rock the printhead to the left and right to make sure that the printhead fully seats in the carriage.Lower the carriage latch.Figure : Lower the carriage latchVerify that the carriage latch is down.Figure : Carriage latch positionsCarriage latch is upCarriage latch is downClose the cartridge access door.Reconnect the power cord to the rear of the printer.If the printer does not turn on by itself, press the Power button to turn it on.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.If the error message persists, continue to the next step. Step 10: Use an automated tool to clean the printheadLoad the paper into the input tray, and then use an automated tool to clean the printhead.Load unused, plain white paper into the input tray.On the printer control panel, touch the Right Arrow () to display additional options.Touch Setup (), touch Tools, and then touch Clean Printhead.Wait until the printhead cleaning sequence completes and the report prints.If the error message persists, continue to the next step. Step 11: Replace the printheadIf you have completed all of the preceding steps and are still experiencing a problem, contact HP to replace the printhead.If you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies, select your country/region, then review the limited warranty information for your supplies.If the error message persists, continue to the next step. Step 12: Service the printerContact HP, and then service the printer. Contacting HP for service in all countries/regions except Asia Pacific.If you completed all the preceding steps and your product still has an issue, service the product.First, go to HP Printer Warranty Check to check your warranty status, and then go to Contact HP to find an authorized service dealer or to schedule a repair. What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your
contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone
number
Case number and phone number appear. I hope this helps. Good Luck!

HP Photosmart D7260 Print Head Alignment Failure

We had a paper jam on this printer and it took some doing to get all the pieces out. Afterward, we could not get the printer to print black ink. We did a printer alignment a few times and each time the alignment failed. The black ink cartridge is fairly new and we use normal, Lb bond white paper in the printer.
Documentation does not lead us to a solution other than continuing to try align the print head.
Thanks in advance for your advice.
JayKapp

Hi Keethers,
Understand that you are having alignment problem with your photosmart 5510 printer.
Let me direct you to the page to assist you with aligning the print head.
Best Regards,
Bryan
*I am an HP employee*
** Please click "Accept as Solution" if it solved your problem, so others can find it **
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HP L7680 Printer Alignment Failing and only prints magenta on test pages

Hi,
My printouts have been getting a little streaky so looked at the mataining printhead section in the manual. It says about how to clean the contacts and I followed this perfectly. I also took this opportunity to change all the ink cartridges after doing the suggested head clean before starting the process.
Now I keep getting the "alignment failed" error and when I print out a self test report it is only in magenta. Also the printout which happens at the end of alignment sequence only has magenta " N's " on it and nothing else.
When I print out a pdf page there is no black, but yellow and red colours are there.
I have reset the printer using the # with 6 and 9 and this does not help.
After each reset and alignment sequence the printer goes though various functions which takes about 15-20 each time and has used a lot of ink.... My brand new 88XL cartridges which cost about £75 are now less then half full and i've not even printed a proper page yet.
Can someone from HP please get in touch to tell me the solution before I waste any more ink.
Regards

Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.
http://welcome.hp.com/country/us/en/wwcontact_us.html
If you have other questions and concerns, please feel free to send me a private message.

L7680 Repeating Alignment Failure

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