Labels lost following re-install of lightroom

After re-installing Lightroom all the colour label info has been lost. Database not affected. Why? Should I use auto save xmp to prevent this?

I had planned to re-install Win XP (and re-format) for some time - it was an illegal copy (now legal), 2 years old with loads of crap from removed programs - especially Norton! Then to top it all my UPS battery was failing and I had a number of crashes on brown/blackouts. I had backed up the database (library)but not used the xmp option (although I had on going from Beta to !.0 - but of course no labels!)
Also used the opportunity to finally upgrade from CS to CS2 - and now can't remember how I had my colour management policies set - so edit in PS gives me different colours! I think PS is forcing back into sRGB whilst I want to stay in Lightrooms colour space - waiting for Martin Evening to finish his e-book and then hopefully I'll get some advice on this!

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Lightroom color labels lost on transition from one pc to another

I started using a mac laptop in the field and always used windows pc at home. A portable hard drive holds the lightroom catalog. It's fat32 formatted so it can be used by both mac and windows.
A catalog made by the mac lightroom opens fine in windows. However, all the color labels are lost. The flags and stars are retained.
If a color label is changed on a photo by the windows version of lightroom, then when that catalog is opened on the mac, that photo has no color label. (even though the mac originally gave it a color label)
And all the original color labels that were made by the mac magically return as they were assigned.
To trouble shoot this, I installed the Lightroom 3.6 trial on 2 other pcs - one runs windows 7 32 bit and the other windows 7 64 bit. These installs see the mac created catalog properly.
All the color labels are there and changing one on a windows box is properly reflected on the mac when that catalog is opened.
This is so annoying.
My main pc must have an allergy to my mac.
I removed and reinstalled lightroom on my pc-same problem.
Now i have to figure out what is interfering with my main pc lightroom install.
It cant be lightroom cause i removed it and reinstalled it. but it might be one of the plug ins i use. these magically reappearred even after i reinstalled lightroom after removing it.
Anyone have suggestions?

The color labels are preserved between different programs (for instance between Bridge and Lightroom) and I imagine between different LRs on two different computers only when the texts entered as description for the color labels in >Metadata >Color Label Set >Edit is absolutely identical on both computers down to upper / lower case, spaces, numbers, hyphens, etc. If one dexcription for - lets say the red label - deviates from the other by only a semicolon the label will not display properly.
WW

I have installed Adobe Lightroom CC. In the process of launching, a popup appears, that says: "AN INTERNAL ERROR HAS OCCURRED. Cannot create the required folder: /Users/(my user name)/Library/Application Support/Adobe/Lightroom/Develop Presets." So e

I have installed Adobe Lightroom CC. In the process of launching, a popup appears, that says: "AN INTERNAL ERROR HAS OCCURRED. Cannot create the required folder: /Users/(my user name)/Library/Application Support/Adobe/Lightroom/Develop Presets." So even though Lightroom CC is installed, it will not launch. What do I need to do to allow it to launch?

The problem was solved today. Here's the full story. I'm a Mac user. At first I installed Lightroom CC on my iMac (desktop). I had this problem so I called Adobe, and was referred to a "special unit" . After about an hour the tech solved it for me ... we did a screen sharing and she took control of my computer for a loooong time. Because of language difficulties, at first I wondered if she knew what she was doing but she eventually solved it. Although she couldn't explain exactly what she was doing, she summarized it by saying "it was a permissions problem." I asked if I would have the same issue later when I installed it on my laptop (Macbook Air). She said probably not.
But I did. The same internal error popup arose on launch and launch did not complete on my laptop. I tried chat but no joy so I eventually called Apple Care. I had noticed that on my laptop (and the iMac for that matter), that there was no Library folder after my user name. The Apple tech explained that the Library folder is actually there but it is hidden because it's very easy for users to do some very nasty things to their computer by going astray while in the Library folder. The folder is actually there, but they hide it. I did remember seeing that the tech helping me with my iMac had typed the work "Library" while she was controlling my computer. Basically she had activated the hidden Library folder so she could open the path that Lightroom was trying to follow to create that "Develop Presets" folder. For some reason, the inability to create that folder in the launch process was preventing launch from being completed. The Apple tech said she didn't actually have to do that and activated the Library folder by use of the Go selection on the menu bar. Anyway, once that complete path was replicated and opened, the next step was to go to the Lightroom Permissions field and add my user name to the user categories already there and enable "read and write" permissions to my user name. Once done, I shut down my laptop, and then rebooted. I launched Lightroom and then boom, voila, heavens to betsy, etc. it launched and suddenly a dismal weekend turned into a great one.
I am not a geek, so I hope this makes some sense. I also hope Lightroom launches again tomorrow and beyond!

I got a new MacBook pro and want to install my lightroom and elements 11.

I uninstalled both programs on my old computer and this computer were set to factory setting and sold.
When I try to install on my new computer - after informing my serial numbers, I get the answer, that this number is not correct. II of course checked again, and the typed numbers are correct. The same as mentioned on you webside under my file.
please help.
Kaj Aarup
Denmark

Hi,
thanks for mail. I now tried again to activate lightroom by copying the serial number on Adobe webside/my account. Unfortunately same result: I got the following message:
The serial number is invalid. Please try again: if the problem persist, please contact customer support.
Unfortunately the could or would not help - only referred to this chat page.
I have serial numbers for both version 4 and 5 and of course downloaded the latest, which is version 5.
regards
kaj
Den 10/03/2015 kl. 11.37 skrev NicHamilton <[email protected]>:
I got a new MacBook pro and want to install my lightroom and elements 11.
created by NicHamilton <https://forums.adobe.com/people/NicHamilton> in Photoshop Lightroom - View the full discussion <https://forums.adobe.com/message/7271945#7271945>
Hi Kaj,
firstly this is a user to user forum so it's not our website, nevertheless I'm sure we can help you.
Firstly, are the serial numbers you're using for the same version of Lightroom?
If they are, then I'd suggest copying the serial numbers straight from your profile on the Adobe website to the Lightroom screen rather than retyping. It's easy to mistype even when you're sure you're not (we've had several such instances in the past).
Can you five us the exact wording of the error message (or a screen grab as long as it doesn't reveal the serial numbers as this a public forum)?
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I purchased Photoshop CC but I already have Lightroom 5.1 installed. Do I need to re-install the Lightroom download that comes with the purchase of Photoshop CC?

I have purchased Photoshop CC that comes with Lightroom 5. I already have Lightroom 5.1 installed and wondering do I need to install the Lightroom that comes with Photoshop CC 2014? Thanks

johnhawk666 wrote:
As you bought the CC plan of Photoshop plus Lightroom, you should uninstall your standalone copy of Lr as it may interfere with the correct working of the CC version, and install the CC version.
I don't think that's true at the moment; the CC version of LR5 is identical to the stand-alone version, and it will interwork with Photoshop in the same way.
However, when LR6 is released then that comes free with CC but not with the stand-alone version. So you might want to follow johnhawk666's advice when LR6 is released, if you haven't done it by then, or you won't get the upgrade to LR6.
By the way, uninstalling your existing LR5, then installing the CC version (via the CC app) shouldn't alter anything - your settings, catalog etc should be picked up by the new installation. However, a wise person would back everything up first anyway, just in case!

While trying to re-install Mac OS X, appears the following screen: Install failed Mac OS X could not be installed on your computer The installer encountered an error that caused the installation to fail. Contact the software manufacture for assistance. C

While trying to re-install Mac OS X, appears the following screen:
Install failed
Mac OS X could not be installed on your computer
The installer encountered an error that caused the installation to fail.
Contact the software manufacture for assistance.
Click Restart to restart your computer and try installing again.

You should be able to install Mac OS X 10.7 or later on your 2011 MacBook Pro without issue, if it came with 10.6.3 as your signature suggests. Mind you, any 2011 MacBook Pro must use the original 10.6 installer disc labelled MacBook Pro if it desires to have 10.6 installed on it. The retail installer disc will not work on that model, nor will one from another age MacBook Pro, or other model labelled installer. Also
10.7 came both on USB Flash drive and Mac App Store installer versions. Both required either 10.6.6 minimum be pre-installed, or no Mac OS X operating system on the drive or partition it was to be installed on.
10.7.1 through 10.7.5 combo could be installed only once 10.7 had been installed. A combo update is available for installing on top of any version of 10.7. Otherwise only the preceding version could be updated to the next.
10.8 came only on Mac App Store installer. It is available only to 10.6.8 and later users.
10.8.1 to 10.8.5 combo could be installed only once 10.8 had been installed. A combo update is available for installing on top of any version of 10.8. Otherwise only the preceding version could be updated to the next.
10.9 came only on Mac App Store installer. It is available only to 10.6.8 and later users.
Both 10.9 and 10.9.1 had a serious security vulnerability, which only 10.9.2 addressed.
10.9.2 combo could be installed only once 10.9 had been installed.
For all three Mac App Store releases, the partition to be installed on had to be GUID partition formatted according to Apple Disk Utility.

Why I can't install the Lightroom 5 trial on my Mac?

Hello,
I've tried to install the Lightroom 5 trial on my MacBook (Mac OS X - version 10.5.8.) but when I clicked on the application to install, I got the following message from the installer:
Operation could not be completed. (com.apple.installer.pagecontroller error -1.)
What is the reason for this message? What can I do?
Thanks for your help,
M

Lightroom 5 requires 10.7.x or higher
You need to upgrade to at least Lion to run Lightroom.

Cannot install new Lightroom. Keep getting error code 58

Cannot install new lightroom CC. Keep getting message of error code 58.

It's usually a better bet with a 2330, but I think we'd better check for disk/file damage on your C drive.
The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

I installed the Lightroom CC update. I cannot open it. What is the problem?

I installed the Lightroom CC update. Now I cannot open the program. Any suggestions?

I'm having the same issue.
I had Lightroom 5 installed via CC, and working fine on a Windows 7 desktop.
I opened CC and saw the Lightroom CC upgrade.
I installed Lightroom CC,..but when I try to open it, it dumps and gives me the following error:
Adobe Photoshop Lightroom has stopped working
If I look at the problem details I see:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    lightroom.exe
Application Version:    6.0.0.10
Application Timestamp:    5523190c
Fault Module Name:    libcef.dll
Fault Module Version:    3.1750.1805.0
Fault Module Timestamp:    53eb9d68
Exception Code:    c000001d
Exception Offset:    00000000020f5fa3
OS Version:    6.1.7600.2.0.0.256.1
Locale ID:    1033
Additional Information 1:    1849
Additional Information 2:    1849c65267ce2967d89f315e1c3c4b82
Additional Information 3:    95b7
Additional Information 4:    95b7e9ed49fb3657956fc9b27015606a
So what's up with this,...I'm at a dead stand still.
I have tried rebooting the desktop.
Signing out of CC and then signing back in,..to no avail.

Installing photoshop lightroom on second computer

how do I install photoshop lightroom on a second computer The installer downloads but cannot download the software

Something is blocking your access to the Internet (or specifically Photoshop).
This can happen when something like a spyware / Trojan / adware checker is over cautious. In my case it turned out that Spybot search and destroy was being over cautious.
If this is what has happened to you you can try temporarily disabling your hosts file in the following way. This is assuming Windows 7 (you haven't said which version of Windows you are running).
Navigate to the following folder:-
%systemroot%\system32\drivers\etc\
In my case this would be
C:\system32\drivers\etc\
Rename the file "hosts" to something else (in my case I called it "hosts - copy" but you can call it anything).
Try your activation again.
Then go back and change the hosts file back to its original name.
This might solve your problem.
Good luck
John

Hi, I want to install my lightroom version on a new mac pro. How do i get started. Can't find it on this site. Thx

I have a new mac book pro and wan't to install my version of lightroom 5 from my old pc to the new one.
How can i do that? Can't find it here on the site? Thx
[email protected]

Hallo, I installed the program as you said. Everything ok.
When i have to give my serialnummer, it is not accepted. Code is not valid he said
1160-4008-7475-7547-5706-0812
Op 21-sep.-2014, om 17:44 heeft Rikk Flohr <[email protected]> het volgende geschreven:
Hi, I want to install my lightroom version on a new mac pro. How do i get started. Can't find it on this site. Thx
created by Rikk Flohr in Photoshop Lightroom - View the full discussion
www.adobe.com
Hit the Download link at the bottom the page.
Hit Lightroom
Hit Free Trial
When you are done downloading, launch, and enter your serial number from your previous installation.
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I am totally lost with this instalation with Adobe Photoshop, can anyone HELP ME ????

I am Totally Lost with the installing of my Adobe Photoshop CS6 ---- I have downloaded the 3 files ( directions & 2 installation setup programs) NOW WHAT?????

Cailinb1420473 do you receive any specific error messages when trying to install Creative Suite 6? For information on how to install Creative Suite 6 please see Install Adobe Creative Suite 6. If you have any questions regarding the document you are welcome to update this discussion.

I try to download the newest version of iTunes, but get the following message: "Install iTunes.pkg". This package type requires Mac OS X 10.5." What do I do now?

I try to download the newest version of iTunes, but get the following message: "Install iTunes.pkg". This package type requires Mac OS X 10.5." What do I do now?
I have Mac OS X 10.4.11, and don't know how to upgrade to 10.5.

Here are ways to update to Lion (Mac OS X 10.7):
http://www.apple.com/macosx/how-to-buy/
It requires you to have Snow Leopard (Mac OS X 10.6) installed, which can be obtained from the Apple Store.
You being on Mac OS X 10.4 makes it an old system, 10.6 and 10.7 require an Intel processor at least with Lion demanding an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor.
What system do you have?

When I click on apps in Creative Cloud (via taskbar icon) it shows only Photoshop CC as installed and Lightroom as something to be installed! I already have LR 5.7 installed and this has been updated through CC. I dont understand why it's now showing as

When I click on apps in Creative Cloud (via taskbar icon) it shows only Photoshop CC as installed and Lightroom as something to be installed! I already have LR 5.7 installed and this has been updated through CC. I dont understand why it's now showing as it needs to be installed!?!? It wasn't like this the last time I looked.

Hi,
Please refer to the help document:
Apps panel doesn't show installed Creative Cloud apps
Regards,
Sheena

Trouble installing cc lightroom over trial version

I downloaded lightroom5 trial version on my MacPro desktop. works great. then I purchased a complete Creative Cloud license.II
I installed everything on my laptop no problems and did not have any trial versions on it.
I installed everything on my desktop but lightroom is still in trial mode with 23 days left. Everything else installed fine.
Now it is not incompatible hardware. Trial is fine.
The CC desktop says lightroom is up to date but it is up above in the CC window not down with installed apps.
I have 107 photos of my grandson's birthday in the trial so, my questions are:
     Do I back up the catalog file and trash lightroom before reinstalling the entire app from CC desktop?
     Maybe there are some prefs I can delete instead?
     how do I protect this last photo shoot?
I assume reinstalling is best. what does adobe look at to determine your up to date or there at all?
thanks in advance
Zeb

Isoceles what version of Photoshop Lightroom do you currently have installed?
If you continue to face difficulties please utilize the process listed in Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html to install Photoshop Lightroom and the other Adobe Creative applications included with your membership.

Labels lost following re-install of lightroom

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