Lacie dead - iTunes store & backup lost!

Yesterday, I hooked up my Lacie D2 to my new MacBookPro so I could transfer some work files (to see how fast the MBP is) and to listen to my iTunes music, which I keep on the Lacie. Somehow, through hitting a series of keys whilst working, I recall the Lacie being indexed (in a window up near spotlight) and not thinking too much of it. Anyway, I stopped using the MBP and it went to sleep etc, but upon my return the Lacie wouldn't allow ne access to the data - it just sort of clicks away as if attempting spin up. The icon is there on the desktop ok, and iTunes will launch and display my library, but it won't play anything. I use the Lacie to backup my work both daily and monthly as well as store a library of over 7,500 songs. Is is dead, or just broken? Any help would be much appreciated.
Thanks
Dave

It's a good sign that the drive appears on the desktop. Try Disk Utilities repair function. If that does not work get a copy of DiskWarrior and rebuild the directory. If those fail you, you may have to reformat (erases all data).
Depending on one drive is not a good idea, especially with valuable data and purchased items. Back up and back up again.

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HT202662 where does Itunes store backups

I would like to save multiple back ups taken at different dates un iTunes. How is it done.\
ALSO can I restore the files( mainly pictures) from ITunes backup to my computer than to IPAD

Hi Thank your for contacting Apple Support
the below links provider further info about itunes & icloud backups
Find and manage your iTunes backups - Apple Support
About backups in iCloud and iTunes - Apple Support

How do I change the location of where ITunes stores backups on Windows 8

Hello, a further question for you on this topic please: how does one perform this on a windows 8 pc please?
I am following the above instructions (but substituting file names where necessary) but getting 'access is denied' after pressing enter. I've made sure all the folders and subfolders are no longer read only but it didn't help.
Thanks in advance

The way to do this is to move the backup data to your D: drive and then intercept requests for data on the original path to the new location by way of a junction. These are the necessary steps on a Windows 7 system.
Open a command prompt by hitting the start button and typing CMD<Enter> in the search box that opens up.
To move the current backup folder from C: to D: type in this command and press <Enter>
Move "C:\Users\<User>\AppData\Local\Apple Computer\MobileSync\Backup" "D:\Backup"
Where <User> is your Windows user name.
To make iTunes look for the data in the new location type in this command and press <Enter>
MkLink /J "C:\Users\<User>\AppData\Local\Apple Computer\MobileSync\Backup" "D:\Backup"
If your external drive has a different letter or you already have a folder called "Backup" then edit "D:\Backup" accordingly in both commands.
Note that while this works with device backups the same technique cannot be used to distribute sections of an iTunes library.
tt2

How to recover itunes store backup after deleted.

by mistake i was deleted my itunes backup how to recover them?

Hello Fah Ad,
Thank you for using Apple Support Communities.
It sounds like you want to recover restore a deleted backup you made of your phone from your iTunes library.
If you are using a Mac and use Time Machine, you can restore the file by going to the location where the folder that normally holds the file here:
Mac: ~/Library/Application Support/MobileSync/Backup/
Note: The "~" represents your Home folder. If you don't see Library in your home folder, Option-click the Go menu.
From: iTunes: About iOS backups
http://support.apple.com/kb/HT4946
Then use the Restoring data from Time Machine backups section of this article to restore your backup file.
Mac Basics: Time Machine
http://support.apple.com/kb/ht1427
If you are using Windows, here are the file locations for the backups you can use with your backup software to restore them:
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Note: To quickly access the Application Data folder, click Start, and choose Run. Type %appdata% and click OK.
Windows Vista, Windows 7, and Windows 8: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
Note: To quickly access the AppData folder, click Start. In the search bar, type %appdata% and press theReturn key.
Take care,
Sterling

HT201272 I lost all my files after dowloading Icloud and updating Itunes on 24 September 13. having reloaded the computer and and files from an Emergency Backup folder I can no longer see My Library in Itunes or in Itunes store, and my ipod and ipad aren

can anyone help with retrieving My Library in Itunes and Itunes store - having updated Itunes and Icloud on 24 September 13, my computer failed and I lost all my files which were eventually backed up to an Emergency Backup. my computer is now working again and I have down loaded Itunes and transferred all the files from my Emergency Backup. Non of the music went back into Itunes, so I had to find these files and manually moved them to Itunes. The music is now in Itunes, but I no longer have the folder named My Library, which I think is the reason my Ipad, ipod no longer sync any additional music I have added to Itunes. Does anyone know how to rectify this please.
Many thanks. Crusey

iTunes expects files and folders to be in very specific locations. When you start iTunes it looks for a file called library.itl which is in the iTunes folder. It then uses all the references in that file which tell it where all your media files are located to build up the view you normally see. Probably you moved the library file so iTunes cannot find it and it will make a default one which is empty. When you plug in your iPod it isn't recognizing the library since it is not the same one to which you synced last.
Simply put, you need to undo all your file moves. Not as eaily done as stated but since I cannot quite see from here exactly what you spent an hour doing last night it will be up to you. Did you make a backup before doing all this?
What are the iTunes library files? - http://support.apple.com/kb/HT1660
More on iTunes library files and what they do - http://en.wikipedia.org/wiki/ITunes#Media_management
What are all those iTunes files? - http://www.macworld.com/article/139974/2009/04/itunes_files.html
Where are my iTunes files located? - http://support.apple.com/kb/ht1391
iTunes 9 [and later]: Understanding iTunes Media Organization - http://support.apple.com/kb/ht3847
Image of folder structure and explanation of different iTunes versions (turingtest2 post) - https://discussions.apple.com/message/13025536 and https://discussions.apple.com/message/17457605

I dowloaded ios5 for my iphone4, and when i finished the backup i lost all the music and all the videos i bought from the iTunes store. How can i get it back?

I dowloaded ios5 for my iphone4, and when i finished the backup i lost all the music and all the videos i bought from the iTunes store. How can i get it back?

Backup do not contaiuns music or apps, you will either need to resync them from your itunes computer, or you can go to purchase history in itunes or app store app and go to purchase history and redownload them.

I lost my laptop I didn't back up and I just bought a new one .How can I get all the songs I bought in itunes store back to my new laptop??

can someone help me please?
I lost my laptop on Monday and I didn't back up. I just bought a new macbook air so I know I have to install all my applications and softwares again but I was told I could get my old itunes library I mean all the music I bought back in my new laptop. can someone tell me how to do it or if I can?

Sorry, but officially Apple does not allow redownloads of purchased items other than iPhone/iPod touch applications and iBooks. It's your responsibility to make backup copies (as iTunes itself advises) in case something goes wrong with your system, as unfortunately it apparently did in your case, and you lose all the information on your hard drive. The official statement of their policy can be found here, among other places.
For apps, look here for instructions on redownloading. For songs, movies, and videos, if you don't have a backup of your purchased items, either on external media or another computer and don't have them on an iOS device (iPhone, iPod touch, iPad), you're probably out of luck and will need to repurchase your content.
If you have your content on an iOS device, post back and someone here can help you get them restored. Otherwise you can try contacting iTunes Store Customer Service (select the "Music Purchases" or "Video Purchases" category, as appropriate, then "Lost or Missing Items". You'll find either an "Express Lane" button - just follow the instructions to get to the contact form - or an "Email Us" button) ") and explaining what happened. Reportedly in some cases Apple has allowed redownloading on a one-time basis. But don't count on it.
Regards.

After the last update of itunes I seem to have lost all my music (Cds that I had downloaded into itunes) except the once I had purchased from the itunes store. Can anyone help? Do you know what might have happened?

After the last update of itunes I seem to have lost all the music that I had downloaded from my Cds. It was a lot of music! All I still have is the music that I had purchased in the itunes store. And before you asked. No, I did not have a backup. Never got around to do it.
Does anyone of you have an idea if and how I can maybe get my music back?
Your help is very much appreciated. Would it help if I recover my computer from an earlier date?? I am not even sure if I make sense here.

Hi - I seem to have a similar problem. I was prompted to update to iPhoto 11 yesterday (don't know why yesterday, I'm in iPhoto all the time). So I followed the instructions, library updated, all existing events and albums are there. I uploaded some more pictures and created a few new albums and did some new year spring cleaning, moving stuff around etc. And I started making a calendar.
I've opened it up today, my calendar is still there as are all the new events, but the pictures are empty outlines. If I open up a picture I just get the "!" but I can still see the thumbnails showing in the slider in the bottom - I don't know if that means the source files must still be there somewhere, or if it just means it captured thumbnails yesterday.
I've gone into it via "show package contents" and there just don't seem to be any masters for an upload yesterday. I also just had a look in the last import folder, because of a comment from someone above. As I scrolled down through the folder the images were there and literally disappeared in front of me - by which I mean, the thumbnails were there as I scrolled down and then would turn into empty outlines...!
All my old folders are still there, thankfully (although they're of course the ones that are also all safely back up).
Although I have a timecapsule, my photo library is too big to keep on my hard drive, so I keep it on an external drive - so it only gets backed up when I do it manually (thanks Apple for that, I will never understand why it was designed to work - or not work - that way). So if the pictures have been lost then they are gone for good which is super-frustrating (I just got back from South Korea and was in the middle of sorting out all my shots from that trip). It seems that this can only have happened because of the update - I should have known better than to have pressed yes.
If you have any ideas, I'd be most grateful!
Regards
R

HT1349 I have suddenly lost the whole of my iTunes library, with the exception of music that I have bought and downloaded from iTunes Store. It was all there yesterday and I haven't altered anything, as far as I know!

I have suddenly lost the whole of my iTunes library, with the exception of music that I have bought and downloaded from iTunes Store. It was all there yesterday and I haven't altered anything, as far as I know! I hope it's something quite simple?
Apologies, but none of the communities listed seems to fit this question - so I'm taking pot luck!

For music that you've purchased from Apple that are on your iPhone you should be able to copy to your computer's iTunes via File > Transfer Purchases. Also if you are in the US then you should be able to re-download past music purchases for free : http://support.apple.com/kb/HT2519
For your own music that you've copied, then if you haven't got a backup on, for example, external drives or CDs/DVDs then you could see if any of the utilities mentioned in this old post still exist and work

My laptop crashed and i had to fully retore it and its delwted my itunes have i lost all my old phone backups

my laptop crashed and i had to fully retore it and its delwted my itunes have i lost all my old phone backups

I'm not sure what your question is. If it's about your iTunes downloads/library then copy them back from your backup of your library and add it into your iTunes library via File > Add To Library.
Or you might be able to redownload some/all of your past purchases via the Purchased link under Quick Links on the right-hand side of the iTunes store homepage - if you've changed countries since buying them, or if the rights-holder has removed them from the store, then you won't be able to redownload them.
If you have non-iTunes purchased music on your phone and don't have a copy of it on your backup then there are some programs listed halfway down this page which should be able to copy them back : Recover your iTunes library from your iPod or iOS device.

I synced a movie from my laptop 2 my iPad but lost some music video I purchased from iTunes store. How can I get them back ? Thxs

I synced a movie from my laptop 2 my iPad but lost some music video I purchased from iTunes store. How can I get them back ? Thxs

Sorry, but movies cannot be downloaded more than once without charge, so if you don't have a viable backup, you may be out of luck. You can, however, contact the iTunes Store, explain the situation, and see if they can make an exception for you.
http://www.apple.com/support/itunes/contact/
Regards.

My hard drive went bad and I lost a lot of purchased items from the iTunes store. I want to re-download them but can not. They still show up on my purchased items. How do I solve this?

My hard drive went bad and I lost a lot of purchased items from the iTunes store. I want to re-download them but can not. They still show up on my purchased items. How do I solve this?

Update to iTunes 10.3.1
After you have finished, you can re download your iTunes purchases without having to re purchase.
iTunes 10.3.1
" Download Previous Purchases. Download your past music purchases again at no additional cost. Your purchases are available in the iTunes Store on your Mac or in the iTunes app on your iPhone, iPad, or iPod touch. Previous purchases may be unavailable if they are no longer on the iTunes Store."
"Available on iTunes in the U.S. and Canada only. Title availability is subject to change."
From here. http://www.apple.com/itunes/

I recently purchased a video from the itunes store and successfully downloaded it to my ipad2. After syncing my ipad , the movie was lost and Videos App only shows Rentals, Podcasts, Music Videos, what happened to my purchased videos, please help

I recently purchased two videos from the itunes store. I downlooaded them both successfully to my ipad2 Videos App, the next time I synced the ipad the Movies title was erased and the remaing titles: Rentals Podcasts & Music Videos were left, what happed to the Movies title? I am now getting a message saying (my ipad does not support movies I purchased) anyone else experiencing this problem, any suggestions?
don2skis

There is a few events where I could see this happening...
It's possible if you computer is not authorized with your iTunes Store account it may not have transfered your purchases from the iPad to the computer. To check, Open iTunes> Select the "Store" menu along top of the program and select Authorize this computer. Sign in with your AppleID and password, this will make sure your computer is authorized for the future so you can transfer purchases from your device.
http://support.apple.com/kb/HT1848
However, if your Movies are missing now you'll need to request to redownload or "regrant" them. Please send an email ticket into iTunes Store via...
http://www.apple.com/support/itunes/
Select "Video Purchases" in the grey boxes, then "Lost or Missing Items", then click the link to "Email Us" on the right. Fill out that form and the folks at the iTunes Store should get back to you less than 24 hours.

I have lost my songs from both by Ipod and my Itunes library but they are still purchased according to the Itunes store so I cant rebuy/re download them straight from iTunes, Can I get them back?

I have recently restored my Windows laptop to factory settings in a successful attempt to speed it up but this resulted in my laptop login account being deleted as well as my iTunes library that was linked with it so since I couldnt use that account I decided to make a new iTunes library on my new laptop login then when I tried to get the songs on my iPod on to my iTunes library I lost all of the songs on my iPod so I no longer have any of my songs anywhere that I can see but when I tried to redownload my songs from the iTunes store it just says purchased next to every album/song so I can't redownload anything so the only way that I can think of to retrieve them is downloading them from , it there anyway that I can retrieve my songs?

Download previous purchases from the iTunes Store - Support - Apple

I am having all kinds of trouble with itunes and updating my ipad. when I open up itunes, it seems to just sit there, never going to itunes store. when I connect my ipad, I check update and it starts, but then I get this message:backup can't be saved on

I am having all kinds of trouble with itunes and updating my ipad. I open itunes up but it doesn't do anything except open to a blank screen. I try to access the itunes store but it won't go there. When I connect my ipad, and try to update it, it starts and then I get a message that says backup cannot be saved on this computer. I have tried everything suggested to no avail. This is the 2nd or 3rd time I have had problems with itunes. Sometimes I even get a message that I am not connected to the internet.
I have uninstalled and re-installed. Any help?

You might not have enough space left on your hardrive.

Lacie dead - iTunes store & backup lost!

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