Lack of Accidental Damage Protection (ADP) in Consumer Laptops in Malaysia

Question

Model: HP Envy TouchSmart 15 j137tx
OS: Win 8.1 64bit
Hello HP,
I recently bought an HP Envy Laptop. Based on the price & specifications, I believe that it is one of the high-end products in its line. I intend to use it in long-term, which is why I invested in the high-end side of the product range.
Let me tell you about my nature of work. My job requires me to travel a lot. Meetings and audit are just a few of the regular tasks that I do and of course these kind tasks need a laptop. Therefore I bring my laptop wherever I travel. I am lucky to have all the work sites here in the Klang Valley; therefore I am able to travel using the public transportation. I use the train (LRT) a lot, which understandably puts my laptop under the risk of accidental damage.
When I bought my laptop just a month ago, I missed to consider the prospect of Accidental Damage Protection (ADP) as my insurance policy. However, I believe an established enterprise like Hewlett Packard, which has presence worldwide, would be able to offer its consumer this kind of protection. Boy how I was wrong.
I realized how important the ADP to me based on my job description and requirement and I quickly browsed my laptop web page to look for a suitable HP Care Pack. The word “ADP” did not appear so I called the Sales Hotline. My horror then came true; ADP is not offered in more than 10 HP Care Packs available for my laptop model.
I was shocked as well as enraged to discover this. I was told by the sales representative that the ADP is only available for the enterprise devices. I wonder why HP is not offering the same level of protection to its consumers. I wonder whether the enterprise client is more important than its consumers.
To my eyes, the HP products look good. It feels good. However, the customer service in my opinion is lacking. It is a sad statement but I cannot say that I am a proud owner of a HP machine.
Dissapointed,
Edy

Answer 1

PeerOne wrote:
This is what I call "Read the  Fine Prints" carefully before making purchases. Consumers must endowe themselves with knowledge ahead of time before making purchases on anything nowdays. Whether or not they offer it isn't something the users on here can do about it since this is a user forum not a HP support Forum. The reason why the consumer laptop is less expensive is because it doesn't have all those other extra stuff that is why they can sell it less in consumer version. What ever the demand is for inexpensive laptop and less extra stuff there will be a market for it. The consumer themselves must do the homework and find that laptop will best fit their needs and what other extras do they need for their line of work not what is pleasing to eye or least expensive to get.
I agree and admit that part of this is my error on my side.
I take this as a lesson learnt - never purchase an IT device solely based on the specifications; you have to really drill yourself to determine what you really need from your device and it's manufacturer (in my case: ADP). You also have to think long and hard because sometimes customer service is usually something that we think we do not need; usually in early stage or period of the ownership of the device, but if you plan to use it long-term, and especially when you need maximum up time and stable operability, a good customer service is probably what you want to have with your device purchase.